Introduction to Communication🗣

Question 1

What are the six key elements of communication?

Answer 1

-Understanding non-verbal communication
-Listening
-Engaging people to talk
-Ask questions and obtain feedback
-Acknowledge other people’s feelings
-Good at giving feedback

Question 2

Give examples of when you would have to effectively communicate

Answer 2

-Taking a history
-Responding to Qs
-Calming an anxious child
-Explaining a treatment procedure

Question 3

What are the two major areas of communication?

Answer 3

Verbal- Explaining, Questioning, listening, clarifying, repeating, goal setting

Non-Verbal-

Question 3

What are the two major areas of communication?

Answer 3

Verbal- Explaining, Questioning, listening, clarifying, repeating, goal setting

Non-Verbal- Eye contact, Body posture, Bod Orientation, Body movement, Distraction, Interest

Question 4

Why is Eye contact important

Answer 4

Provide info, interest, regulate interaction, exercise control, express intimacy

Question 5

Why is Body Posture important

Answer 5

Listener leans forward,, arms in a relaxed position, folded arms/closed

Question 6

Why is Body Movement

Answer 6

Nod of head, Use of hand

Question 7

Why is Distraction

Answer 7

Attention Elsewhere

Question 8

Why is Interest important?

Answer 8

in someone/ something else

Question 9

What approx % of communication is non verbal?

Answer 9

80% (Berry 2007)

Question 10

What are 6 emotions that can be read by one’s facial expressions?

Answer 10

anger, disgust, fear, joy, sad, surprise

Question 11

What is the

-intimate
-personal
-social

distance measures?

Answer 11

• 0.0.5m
  -0.5-1.25
  -1.35-3.5

metres

Question 12

Describe the non-threatening body language you should adopt with a patient?

Question 13

Describe the expected orientation of unfriendly and friendly encounters

Question 14

In V.C. what are the four aspects of your voice

Answer 14

-Tone
-Pace
-Flexion
-Volume

Question 15

Describe your use of language to a patient.

Answer 15

-Match language to patients requirements
-No Dental Jargon
-Write Verbal info to reinforce to patients

Question 16

Describe
-Open
-Closed
-Focussed

Questions

Answer 16

Open

Question 17

why must dentists be attentive listeners?

What should they do to show they are listening?

Question 18

What is the shape of a consultation (Freeman, 1999)?

Question 19

What is empathy and why is it important in Dentistry?

Answer 19

Putting oneself in another place, acknowledging their feelings

Question 20

Give some situations which shoes a distortion in the communication process

Question 21

Describe cultural competence in Dentistry

Question 22

What is the patient centred- approach?

Question 23

Why is communication important in the patient Dentist approach?

Question 24

ntoWhat is the paternalistic approach and is it still appropriate?