INTRODUCTION OF HRM

Question 1

DEFINITION of HUMAN RESOURCES MANAGEMENT

Answer 1

Human Resources Management is a development and implementation of system in an organization designed to attract, develop and retain a high-performing workforce.

Question 2

BACKGROUND OF HUMAN RESOURCES MANAGEMENT

Answer 2

1. Industrial revolution (1890s-1920s)
2. Human relation approach (1930s-1950s)
3. Recent development (1950s-2020)

Question 3

PURPOSE OF HUMAN RESOURCE MANAGEMENT

Answer 3

-RECRUIT SUITABLE EMPLOYEES
-ENSURE SYSTEM AND HEALTH OF EMPLOYEES
-ENSURE APPROPRIATE TRAINING IS PROVIDED FOR EMPLOYEES.
-MAINTAIN EMPLOYEE RECORDS.

Question 4

STRUCTURE OF HUMAN RESOURCE MANAGEMENT
SMALL, MEDIUM. LARGE AND VERY LARGE ?

Answer 4

-HEAD OF DEPARTMENT
-ADMINISTRATION OF DEPARTMENT
-HR DEPARTMENT
-HR DEPART, TRANING N DEVELOPMENT DEPART, INDUSTRIAL RELATION DEPART

Question 5

Importance of Human Resources Management

Answer 5

1. To manage and conduct employees effectively
2. Influence and increase employee commitment
3. To help organization achieve competitive advantage.

Question 6

HUMAN RESOURCE MANAGEMENT vs PERSONNEL MANAGEMENT

Answer 6

-PLANNED AND LONG TERM
-ROLES IN MAKING DECISION

Question 7

Human Resource Management

Answer 7

use and distribution of hr optimally to achieve organizational goals

Question 8

Human Resource Planning

Answer 8

process of studying the need of hr in the organizsation and

Question 9

Human Resource Development

Answer 9

process of learning to increase organisation and employees performance

Question 10

ROLE OF MALAYSIAN MINISTRY OF HUMAN RESOURCES

Answer 10

-SET POLICIES
-PREPARE DRAFT LEGISLATION OF DRAFT
-AMENDMENT OF EXISTING LEGISLATION
- ENFORCE EMPLOYEMENT LEGISLATION
-ESTABLISH CODE OF PRACTICE AS GUIDE TO EMPLOYEER AND EMPLOYEES

Question 11

Function of Human Resource Management

Answer 11

-STAFFING
-TRAINING AND DEVELOPMENT
-PERFORMANCES APPRAISAL
-COMPESATION MANAGEMENT
-INDUSTRIAL RELATION
-SAFETY AND HEALTH

Question 12

role of manager

Answer 12

1 PLANNER
2 COORDINATOR
3 AUDITOR
4 MEDIUM
5 FACILITATOR

Question 13

Factors determine the establishment of human resource department

Answer 13

• THE SIZE OF ORGANISATION
  -UNIONZATION OF THE WORKFORCE
  -OWNERSHIP OF THE COMPANY
  -PHILOSOPHY OF TOP MANAGEMENT

Question 14

Environmental Factors Influencing Human Resource Management
internal factor?

Answer 14

-mission
-regulation
-sources
-physical
-culture
-technology

Question 15

Environmental Factors Influencing Human Resource Management
external factor?

Answer 15

-labor workforce
-worker union
-economy
-society
-government and laws

Question 16

Challenges in Human Resource Management

Answer 16

-globalisation
-challenges in technology
-managing change
-hr development
-market reaction
-cost reduction
-economic climate
-economic system

Question 17

The element of diversity in the hospitality workplace

Answer 17

-hospitality
-disability
-religious or spiritual belief
-gender
-intersex
-generational

Question 18

The element of diversity in the hospitality workplace

Answer 18

1) accepting of every individual’s differences,
2) enabling all employees to achieve their full potential / Business Reputation Mutual
3) Respect Among Employees
4) Conflict Reduction and Resolution