Introduction: Communication

Question 1

“You
cannot NOT communicate.”

Answer 1

Paul Warzlawick

Question 2

is
generally defined as the exchange of thoughts, ideas, concepts
and views between or among two or more people, various
contexts come into play.

Answer 2

Communication

Question 3

is the circumstance or the environment in which
communication takes place

Answer 3

Context

Question 4

High quality communication is COMPETENT. * Competent
communication is both APPROPRIATE and EFFECTIVE.
* Appropriate communication means that you act in ways
suitable to the norms and expectations of contexts and
situations you encounter.
* Effective communication means you are able to achieve the
most desirable objectives or outcomes in your contexts.

Answer 4

Aspects of Communication

Question 5

• High quality communication is

Answer 5

COMPETENT

Question 6

Competent
communication is

Answer 6

APPROPRIATE and EFFECTIVE

Question 7

means that you act in ways
suitable to the norms and expectations of contexts and
situations you encounter.

Answer 7

Appropriate communication

Question 8

means you are able to achieve the
most desirable objectives or outcomes in your contexts

Answer 8

• Effective communication

Question 9

• Communication influences your

Answer 9

relationships.
Importance of Communication Process

Question 10

How you communicate affects your ability to be a

Answer 10

Importance of Communication Process
good leader.

Question 11

demonstrated respect and concern
for all involved

Answer 11

Importance of Communication Process
Ethical communication

Question 12

requires that we accept others’
freedom of choice.

Answer 12

Importance of Communication Process
True communication

Question 13

___Toward others in communication are more
significant than the content of the message.

Answer 13

Importance of Communication Process\
Our attitudes

Question 14

is part of the communication process.

Answer 14

Importance of Communication Process
Choice-making

Question 15

are words, sounds, actions and gestures that
people express to another when they interact;

Answer 15

Message

Question 16

is a word, sound, action or gesture that refers to
something else

Answer 16

SYMBOL

Question 17

The things which symbols refer.

Answer 17

REFERENT

Question 18

– is a verbal symbol system that allows people
to take messages and utterances, in the form of words
and translate them into meaning

Answer 18

Language

Question 19

are those sounds, actions or
gestures that people agree to have a common meaning;
may be communicated by behaviors such as the use of
eyes, posture, gestures and the way we use space and
time.

Answer 19

NON-VERBAL SYMBOLS