Introduction

Question 1

Professional

Answer 1

a courteous, conscientious and generally businesslike manner in the workplace

Question 2

Public Relations

Answer 2

establishing and maintaining a relationship between an organization and the public

Question 3

Advertising

Answer 3

a paid communication which attempts to influence opinion

Question 4

Marketing

Answer 4

process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market’s needs and wants

Question 5

Deliberative Listening

Answer 5

the receiver hears only the content and not the feeling of the message

Question 6

Appreciative Listening

Answer 6

listening for pleasure or recreation

Question 7

Empathetic Listening

Answer 7

used to enhance, participate and understand a relationship

Question 8

False Listening

Answer 8

when the receiver pretends to listen but is thinking of other occurrences

Question 9

Selective Listening

Answer 9

receiver is physically hearing the words, but choosing not to acknowledge the words

Question 10

Partial Listening

Answer 10

listening to another person with the best of intent but then becoming distracted

Question 11

Full Listening

Answer 11

paying close attention to what is being said in order to fully understand the message

Question 12

Deep Listening

Answer 12

truly understanding a message when the mind is quiet and free of distractions

Question 13

Interview

Answer 13

is a formal meeting where a person is asked to communicate skills, experiences and interests

Question 14

Verbal Communication

Answer 14

act of expressing thoughts through words

Question 15

Nonverbal Communication

Answer 15

postures, facial gestures and expressions sometimes done unintentionally

Question 16

Group Discussion

Answer 16

gathering of people to exchange information, ideas and suggestions on a specific subject

Question 17

Presentations

Answer 17

ways to communicate and present ideas and information to an audience for a specific purpose

Question 18

Criticism

Answer 18

act of analyzing, evaluating or judging

Question 19

Etiquette

Answer 19

generally accepted behaviors or manners required in social relations, a profession or in life

Question 20

Discrimination

Answer 20

unfair treatment of people on the basis of characteristics