Introduction

Question 1

What is Six Sigma’s primary emphasis?

Answer 1

reducing variation and defects

Question 2

What does the Greek letter Ϭ (Sigma) represent?

Answer 2

measurement of performance variation (standard deviation)

Question 3

6Ϭ represents how many defects per million opportunities?

Answer 3

3.4 defects per million opportunities

Question 4

Ϭ is how many standard deviations?

Answer 4

1

Question 5

The Greek letter μ represents?

Answer 5

average/ mean

Question 6

The measurement of variability is called?

Answer 6

standard deviation, sigma, or Ϭ

Question 7

DPMO

Answer 7

defects per million opportunity

Question 8

LSL

Answer 8

lower spec limit

Question 9

USL

Answer 9

upper spec limit

Question 10

1Ϭ

Answer 10

68.2% of observations

Question 11

2Ϭ

Answer 11

95.4% of observations

Question 12

3Ϭ

Answer 12

99.7% of observations

Question 13

Communicates the vision

Answer 13

Champion

Question 14

Creates the mandate for improvement

Answer 14

Champion

Question 15

Provides direction and removes barriers

Answer 15

Champion

Question 16

Achieves financial results and communicates success

Answer 16

Champion

Question 17

Identifies black belts and green belts

Answer 17

Champion

Question 18

Identifies and approves Six Sigma projects

Answer 18

Champion

Question 19

Conducts biweekly review of all projects

Answer 19

Champion

Question 20

Measures black belt performance

Answer 20

Champion

Question 21

Facilitates the DMAIC methodologies

Answer 21

Black belts Green belts

Question 22

Reports progress to Champion

Answer 22

Black belts; Green belts

Question 23

Holds team meetings and provides excellent project management

Answer 23

Black belts; Green belts

Question 24

Completes action items as assigned by team

Answer 24

team member

Question 25

Accountable for sustaining processes improvements once project is complete

Answer 25

Process Owner

Question 26

Help Champion and Belts identify projects

Answer 26

Process Owner

Question 27

Takes responsibility for project control plans and overall process sustainment

Answer 27

Process Owner

Question 28

The measurable outcomes produced by our systems and services

Answer 28

Y, Y=f(X)

Question 29

The inputs, methods, and conditions that create our outcomes

Answer 29

X, Y=f(X)

Question 30

DMAIC Process

Answer 30

Define, Measure, Analyze, Improve, Control

Question 31

Identify the problem

Answer 31

Define

Question 32

Collect and summarize data to better understand the problem

Answer 32

Measure

Question 33

Seek to discover why the problem is happening

Answer 33

Analyze

Question 34

Implement changes based on what we have learned about the problem

Answer 34

Improve

Question 35

Monitor the system to sustain the gains

Answer 35

Control