Introduction

Question 1

Change management involves the following process and anyone who fulfils any of these aspects is in some way a change manager:

Answer 1

​​1. Recognise the need for change and define that change
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2. Assess the organisation’s capability and capacity for change
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3. Acquire resources, plan change and assess its impact
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4. Develop a stakeholder strategy
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5. Engage people with the change process
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6. Equip people with appropriate knowledge, skills and attitudes
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7. Communicate change
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8. Manage change projects and measure change progress
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9. Facilitate groups working on change initiatives
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10. Sustain and embed change in the organisation.

Question 2

What are 13 ‘knowledge areas’ of the Change Management Institute’s CMBoK?

Answer 2

1. Change Principles - the overarching theories behind change
2. Defining Change - what is the change?
3. Managing Benefits - ensuring change delivers value
4. Stakeholder Strategy - how to identify and engage stakeholders
5. Communication and Engagement - communicating change effectively
6. Change Impact - assessing change impact and progress
7. Change Readiness, Planning and Measurement - preparing for change
8. Project Management - change initiatives, projects and programmes
9. Education and Learning Support - training and supporting change
10. Facilitation - facilitating group events through a change process
11. Sustaining Systems - ensuring that change is sustained
12. Personal/professional management - developing personal effectiveness (covers such topics as leadership, emotional intelligence, influencing skills, and conflict management)
13. Organizational issues - critical elements of awareness issues for professional Change Managers