introduction

Question 1

what is management

Answer 1

the process of coordinating and integrating work activities completed with efficiency and effectiveness with and through other people.

Question 2

types of organisation

Answer 2

1.non-profit organisation
do not have as one of their main organisational goals to maximise profits. They tend to serve more of a social or environmental purposes.
2.profit organisation
have as one of their main organisational goals to maximise profits.
3.public organisation
the one owned and operated by government
4.private organisation
the one owned and operated by individuals.

Question 3

characteristics of organisation

Answer 3

1.distinct purpose
typically expressed in terms of organisational goals
2.deliberate structure
need people to perform work that is necessary for achieving the goals
3.people
people are arranged to facilitate organisational goals and specific purposes.

Question 4

efficiency

Answer 4

1. inputs and outputs
2. doing the things right
3. low resource waste

Question 5

effectiveness

Answer 5

1. goals and objectives
2. doing the right things
3. high goal attaintment

Question 6

low effectiveness,low efficiency

what happen and results

Answer 6

manager choose the wrong goals to pursue and make poor use of resources

results: low quality product/service that customers do not want

Question 7

low effectiveness,high efficiency

what happen and results

Answer 7

manager choose inappropriate goals to pursue but make good use of resources to pursue these goals.

results:high-quality product/service that customers do not want.

Question 8

high effectiveness,high efficiency

what happens and results

Answer 8

managers choose the right goals to pursue and make good use of resources to achieve these goals.

resullts: a product that customers want at a price and quality that they can afford

Question 9

high effectiveness,low efficiency

what happens and results

Answer 9

managers choose the right goals to pursue but makes poor use of resources to achieve these goals.

results: a product that customers want but is too expensive for them to afford

Question 10

open systems

Answer 10

systems that dynamically interact with their environment and influenced by external environment.

all organisations are open systems. e,g customer and competitors. inputs,transformation process and outputs are always affected by environment.

Question 11

what are the 3 Henry Mintzberg managerial roles

roles?

Answer 11

1.interpersonal
include roles that involve people
include activities and duties that are ceremonial and symbolic in nature
roles:
1.figurehead
performs routine duties of legal or social nature
e.g ribbon cutting,signing legal documents
2.liaison
mantains self-development networks of outside contacts to obtain contact information and favors needed by the organisation.
e.g conferences,networking,exchange biz cards

3.leader
responsible for motivation and activation of subordinates as well as staffing,training,and other personnel responsibilities.
e.g selection,recruitment,counselling and disciplining

2.informational
include receiving,collecting and distributing information
roles:
1.monitor
seeks and receives a wide variety of information to develop a thorough understanding of the organisation and environment.
impt to improve and meet objectives and profits.
e.g customer feedback,monitor staff turnover rates

2. disseminator
   transmit information from outsiders or subordianates to member of organisations

3.spokesperson
transmit organisation’s information to outsiders.
e.g organisation’s policies,plans and results.

3.decisional
includes making decisions/choices
roles:
1.entrepreneur
initiates and oversees new projects to improve organisation’s performance
search the organisation and environment for opportunities

2.resource allocator
determines the use of resources including human,physical and monetary resources.

3.negotiator
represents the organisation in major negotiations such as union-contracts/investments/acquisitions

4.disturbance handler
takes corrective action when the organisation faces unexpected disruptions and crises
natural disaster that interrupts operation

Question 12

what is manager’s job in open system

Answer 12

1. recognise and understand impact of external factors such as customers,suppliers and government
2. coordinate and integrate work activities of various parts of organisation

Question 13

what is open system to company

Answer 13

1. decisions and actions taken in one area of the organisation affects other areas of the organisation
2. organisations are not self-contained,adapt to changes in external environment such as customer needs and interest that are constantly changing

Question 14

Robert Katz manegerial skills

Answer 14

1. conceptual
2. human
3. technical
   explain ok?