Introduction

Question 1

Three goals of a Vet Business

Answer 1

1. Provide quality vet care
2. Provide excellent customer service
3. Make a profit

Question 2

Vets are the only people who can:

Answer 2

1. Diagnose
2. Prescribe meds
3. Prognose
4. Perform surgery
5. Initiate treatment or euthanasia

Question 3

Immediate Supervision

Answer 3

Vet is in eyesight

Tech can induce anesthesia

Question 4

Direct Supervision

Answer 4

Vet is on premises

Tech can perform euthanasia, blood collection, dentals, splints & slings

Question 5

Indirect Supervision

Answer 5

Vet isn’t on premises, but in communication (phone)

Tech can administer treatments (radiographs, IV catheter, collect samples, routine lab work)

Question 6

AAHA

Answer 6

American Animal Hospital Association;
Sets standards for hospitals
Accredits Clinics
Promotes ethical vet practices
Provides CE

Question 7

AAVSB

Answer 7

American Association of Veterinary State Boards:
Administers VTNE (Vet Tech National Exam) for most states

Question 8

AVMA

Answer 8

American Veterinary Medical Association:
Accredits schools
Set standards for vets

Question 9

CVMA

Answer 9

Colorado Veterinary Medical Association:
Promotes and defends CO Vets
Provides CE

Question 10

NAVTA

Answer 10

National Association of Veterinary Technicians in American:
Provides various states contact info
Group discounts & CE

Question 11

CACVT

Answer 11

CO Association of Certified Veterinary Technician:
Promotes and defends CVTs in CO
Certifies CVTs
Provides CE

Question 12

7 Skills for Teamwork

Answer 12

1. Active Listening
2. Questioning
3. Logical Argument
4. Respecting
5. Helping
6. Sharing
7. Participate

Question 13

Supportive Leadership

Answer 13

People oriented, open communication

Question 14

Directive Leadership

Answer 14

Task oriented, interested in results

Question 15

4 R’s of Management

Answer 15

1. Responsibility
2. Respect
3. Rapport
4. Recognition

Question 16

If handled correctly conflict can lead to:

Answer 16

New Thinking
Progress
Growth

Question 17

Top 3 Reasons for Conflict

Answer 17

Gossip
Lack of Training
Lack of Communication

Question 18

Resolving Conflict

Answer 18

Say something supportive
Think positively
Take a new approach
Do what you say you’ll do