Introduction Flashcards

1
Q

What is management?

A

The art or science of getting things done through people.

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2
Q

What are the basic resources in management known as?

A

6Ms: men, materials, machines, method, money, and market.

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3
Q

What is an organization?

A

A mechanism or structure that enables living things to work effectively together.

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4
Q

What are the characteristics of an organization?

A
  • Consists of a group of individuals
  • Dynamic
  • Conducted under the direction of a leader
  • Outputs are the result of collective effort.
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5
Q

What are the common features of all organizations?

A
  • Group behaviour
  • Structure
  • Process
  • Relationships
  • Authority and responsibility
  • Performance.
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6
Q

What are the two types of organizations?

A
  • Formal organizations
  • Informal organizations.
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7
Q

What characterizes formal organizations?

A
  • Planned structure
  • Clearly defined structure of activities
  • Permanence
  • Elaboration.
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8
Q

What is an informal organization?

A

Unofficial and unauthorized relationships that occur between individuals or groups within the formal organization.

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9
Q

What are the characteristics of informal organizations?

A
  • Standards of behaviour
  • Pressures to conform
  • Informal leadership.
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10
Q

What is administration?

A

A process through which decisions are reached and directing life in social organizations.

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11
Q

What is the difference between administration and management?

A
  • Management focuses on implementation
  • Administration focuses on establishing policy.
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12
Q

What are the three management objectives?

A
  • Ensure organizational goals are met
  • Look after health and welfare of staff
  • Protect resources of the organization.
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13
Q

What are the five managerial functions?

A
  • Planning
  • Organizing
  • Staffing
  • Leading
  • Controlling.
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14
Q

What does planning in management involve?

A

Selecting missions and objectives and actions to achieve them.

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15
Q

What is the role of organizing in management?

A

Establishing an internal structure of roles for people to fill in an organization.

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16
Q

What does staffing entail?

A

Filling and keeping filled the positions in the organization structure.

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17
Q

What is leading in the context of management?

A

Influencing people to contribute to organization and group goals.

18
Q

What is controlling in management?

A

Measuring and correcting activities to ensure conformity to plans.

19
Q

Who is a manager?

A

An individual who holds a position of authority and makes decisions about allocating resources.

20
Q

What are the four types of managerial skills?

A
  • Technical skills
  • Human skills
  • Analytical skills
  • Conceptual skills.
21
Q

What qualities are essential for good managers?

A
  • Desire to manage
  • Knowledge
  • Intellectual capability
  • Decisiveness
  • Ability to get along with others
  • Communication skills
  • Emotional stability
  • Integrity and honesty.
22
Q

What roles did Henry Mintzberg identify for managers?

A
  • Interpersonal roles
  • Informational roles
  • Decisional roles.
23
Q

What are the three categories of Mintzberg’s managerial roles?

A
  • Interpersonal
  • Informational
  • Decisional.
24
Q

What does management as a science refer to?

A

An organized and systematic body of knowledge acquired through observation and experimentation.

25
What is the role of a negotiator in an organization?
Negotiates on behalf of the organization, e.g. drawing upon the contract with a supplier.
26
According to Mintzberg, how are the ten roles of management characterized?
They are not easily separable and form an integrated whole.
27
What defines management as a science?
An organized and systematic body of knowledge acquired through observation, experimentation, and based on universal principles.
28
List the three important characteristics of science.
* Systematized body of knowledge using scientific methods for observation * Principles evolved from continued observation and experiment * Principles are exact with universal applicability
29
What are the steps in the process of scientific theory construction?
* Formulation of a problem * Construction of theory * Deduction of specific hypothesis * Recasting hypothesis in specific measures * Devising the actual situation to test * Actual testing for confirmation
30
How does management relate to art?
Management involves artistic talents enhanced by the use of scientific tools.
31
According to George R. Terry, what is art in the context of management?
Bringing about a desired result through application of skill.
32
What are the five essential features of art?
* Practical knowledge * Personal skill * Concrete result * Constructive skill * Improvement through practice
33
What are the three distinct levels of management in most enterprises?
* Top level management * Middle level management * Lower level management
34
What is the primary concern of top-level managers?
Major direction of the enterprise and chief policy-making.
35
List the functions of top-level managers.
* Determining company objectives * Working out long-range planning * Establishing board policies * Coordinating enterprise activities * Adapting effective means of control * Authorizing new facilities and R&D projects * Appointing top-level officers
36
Who do middle-level managers report to?
Top-level managers.
37
What is the role of middle-level managers?
Manage managers and act as a buffer between top managers and supervisors.
38
List the functions of middle-level managers.
* Integrating activities of different work groups * Preparing plans and programs * Executing plans * Assisting top-level managers * Communicating management policies * Transferring information and materials * Managing low-level managers * Providing information to top-level managers
39
What positions are included in lower-level management?
Supervisors, foremen, chief clerks, etc.
40
What is a key responsibility of lower-level managers?
Coordinating the work of their subordinates.
41
List the functions of lower-level managers.
* Planning work for their section * Directing workers * Ensuring better productivity * Maintaining discipline and order