Intro to Surgical Technology - Interpersonal Relationships and Communication Skills 2-A

Question 1

one that belongs to the same group in society, primarily determined by age, grade, or status

Answer 1

peer

Question 2

process by which information is exchanged between individuals through a common system of words, symbols, signs, or behavior

Answer 2

communication

Question 3

observable response of an individual to the environment

Answer 3

behavior

Question 4

people or things organized or classified by rank

Answer 4

hierarchy

Question 5

keeping information given to you in confidence secret of a profession

Answer 5

confidentiality

Question 6

to adhere to the appropriate manners and behavior within a given situation

Answer 6

protocol

Question 7

adhering to accepted principles of right and wrong that govern the conduct of a profession

Answer 7

ethical

Question 8

the process of identifying and resolving conflict in a practical, fair, and timely manner

Answer 8

conflict management

Question 9

to help heal or improve one’s health or well being

Answer 9

therapeutic

Question 10

confidence and satisfaction in oneself

Answer 10

self-esteem

Question 11

physiological or psychological requirement for the well-being of an organism

Answer 11

need

Question 12

mental concept one has of oneself

Answer 12

self-image

Question 13

a disagreement or discord between two or more individuals in which a threat to their individuals needs, interests or well-being is perceived

Answer 13

conflict

Question 14

expression or idea that is overused

Answer 14

cliche

Question 15

continuing, constant, and/or prolonged

Answer 15

chronic

Question 16

social, professional, or therapeutic relationship:

behavior limited by social protocol, but feelings, ideas, and actions are expected to be shared and respected

Answer 16

social

Question 17

social, professional, or therapeutic relationship:

not a mutual relationship

Answer 17

therapeutic

Question 18

social, professional, or therapeutic relationship:

limited to conduct under job description

Answer 18

professional

Question 19

social, professional, or therapeutic relationship:

between patient and health care team members

Answer 19

therapeutic

Question 20

social, professional, or therapeutic relationship:

may be casual or intimate; brief or long-lasting

Answer 20

social

Question 21

social, professional, or therapeutic relationship:

goal directed

Answer 21

professional and therapeutic

Question 22

social, professional, or therapeutic relationship:

not goal directed

Answer 22

social

Question 23

social, professional, or therapeutic relationship:

relationship lasts as long as needed to perform service to patient

Answer 23

therapeutic

Question 24

social, professional, or therapeutic relationship:

between co-workers of a profession

Answer 24

professional

Question 25

social, professional, or therapeutic relationship:

involves the care and treatment of the patient by the healthcare team

Answer 25

therapeutic

Question 26

social, professional, or therapeutic relationship:

between peers

Answer 26

social

Question 27

social, professional, or therapeutic relationship:

behavior is guided by ethical code and policies of institution along with common courtesy and good manners

Answer 27

professional

Question 28

communication using words

Answer 28

verbal

Question 29

communication in which words are written; depends on the abilities to write, read, and see

Answer 29

written

Question 30

communication sent in ways other than by words; depends on the five basic senses

Answer 30

nonverbal

Question 31

communication in which words are spoken aloud; depends on the abilities to speak and hear

Answer 31

oral