Intro to Surgical Technology - Interpersonal Relationships and Communication Skills 2-A Flashcards
one that belongs to the same group in society, primarily determined by age, grade, or status
peer
process by which information is exchanged between individuals through a common system of words, symbols, signs, or behavior
communication
observable response of an individual to the environment
behavior
people or things organized or classified by rank
hierarchy
keeping information given to you in confidence secret of a profession
confidentiality
to adhere to the appropriate manners and behavior within a given situation
protocol
adhering to accepted principles of right and wrong that govern the conduct of a profession
ethical
the process of identifying and resolving conflict in a practical, fair, and timely manner
conflict management
to help heal or improve one’s health or well being
therapeutic
confidence and satisfaction in oneself
self-esteem
physiological or psychological requirement for the well-being of an organism
need
mental concept one has of oneself
self-image
a disagreement or discord between two or more individuals in which a threat to their individuals needs, interests or well-being is perceived
conflict
expression or idea that is overused
cliche
continuing, constant, and/or prolonged
chronic
social, professional, or therapeutic relationship:
behavior limited by social protocol, but feelings, ideas, and actions are expected to be shared and respected
social
social, professional, or therapeutic relationship:
not a mutual relationship
therapeutic
social, professional, or therapeutic relationship:
limited to conduct under job description
professional
social, professional, or therapeutic relationship:
between patient and health care team members
therapeutic
social, professional, or therapeutic relationship:
may be casual or intimate; brief or long-lasting
social
social, professional, or therapeutic relationship:
goal directed
professional and therapeutic
social, professional, or therapeutic relationship:
not goal directed
social
social, professional, or therapeutic relationship:
relationship lasts as long as needed to perform service to patient
therapeutic
social, professional, or therapeutic relationship:
between co-workers of a profession
professional
social, professional, or therapeutic relationship:
involves the care and treatment of the patient by the healthcare team
therapeutic
social, professional, or therapeutic relationship:
between peers
social
social, professional, or therapeutic relationship:
behavior is guided by ethical code and policies of institution along with common courtesy and good manners
professional
communication using words
verbal
communication in which words are written; depends on the abilities to write, read, and see
written
communication sent in ways other than by words; depends on the five basic senses
nonverbal
communication in which words are spoken aloud; depends on the abilities to speak and hear
oral
