Intro to LQMS Flashcards
Achieving a 99% level of quality means accepting a _____.
1% error rate
Essential to all aspects of health care are laboratory results that are
accurate, reliable, and timely
Laboratory errors cost in
time, personnel effort, patient outcomes
Coordinated activities to direct and
control an organization with regard
to quality
Quality Management System
Complexity of a Laboratory System
Pre-examination, Examination, Post-examination
Pre-examination
- Patient/Client Prep Sample Collection
- Personnel Competency Test Evaluations
- Sample Receipt and Accessioning
- Sample Transport
Examination
Quality Control Testing
Post-examination
- Reporting
- Record Keeping
Path of Workflow
The entire process of managing a
sample must be considered
the beginning
sample collection
the end
reporting and saving of results
Laboratory tests are influenced by
laboratory environment
knowledgeable staff
competent staff
reagents and equipment
quality control
communications
process management
occurrence management
record keeping
Set of coordinated activities that function as building blocks for quality management
Twelve Quality System Essentials
Implementing Quality Management ____ guarantee an ERROR FREE Laboratory
does not
Laboratories ____ implementing a
quality management system guarantees UNDETECTED ERRORS
not
Coordinated activities to direct and control an organization with regard to quality.
ISO 9000:2000
Walter Shewhart
Statistical Process Control (1920)
W. Edwards Deming
Continual Improvement (1940)
Joseph M. Juran
Quality Toolbox (1950)
Philip B. Crosby
Quality by Requirement (1970)
Robert W. Galvin
Micro Scale Error Reduction (1980)
ISO
International Organization for Standardization
CLSI
Clinical and Laboratory Standards Institute
The foundation of international
medical laboratory quality
management
ISO 15189:2007
A _____ is a complex system and
all aspects must function properly to
achieve quality.
Laboratory
