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Laboratory Management > INTRO TO LABORATORY MANAGEMENT > Flashcards

INTRO TO LABORATORY MANAGEMENT Flashcards

1
Q

Pattern of behaviors.

A

LEADERSHIP

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2
Q

Engage others to complete
tasks in timely and
productive manner

A

LEADERSHIP

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3
Q

Provides DIRECTION to an

organization.

A

LEADERSHIP

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4
Q

Use certain talent.

A

MANAGEMENT

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5
Q

Mix of different personnels

A

MANAGEMENT

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6
Q

Provides the road to an

organization

A

MANAGEMENT

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7
Q

Four primary functions of management

A

Planning
Organizing
Leading
Controlling

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8
Q

Traits of a _____:

Administrator

A

LEADER

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9
Q

Traits of a _____:

Organizer and developer

A

LEADER

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10
Q

Traits of a _____:

Risk Taker

A

LEADER

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11
Q

Traits of a _____:

Inspiration

A

LEADER

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12
Q

Traits of a _____:

Thinks in long term

A

LEADER

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13
Q

Traits of a _____:

Asks What and Why?

A

LEADER

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14
Q

Traits of a _____:

Challenges status quo

A

LEADER

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15
Q

Traits of a _____:

Does the right thing

A

LEADER and MANAGER

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16
Q

Traits of a _____:

Implementer

A

MANAGER

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17
Q

Traits of a _____:

Maintains control

A

MANAGER

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18
Q

Traits of a _____:

Thinks short term

A

MANAGER

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19
Q

Traits of a _____:

Asks how and when

A

MANAGER

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20
Q

Traits of a _____:

Watches bottom line

A

MANAGER

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21
Q

Traits of a _____:

Accepts status quo

A

MANAGER

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22
Q

Traits of a _____:

Is a good soldier

A

MANAGER

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23
Q

FOUR KEY LEADERSHIP STYLES

A

● SUPPORTING
● DIRECTING
● DELEGATING
● COACHING

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24
Q

what type of leader: Provides physical and personal

resources.

A

Supportive Leader

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25
Q

what type of leader:
Rules, orders or other defined
instructions.

A

Directive Leader

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26
Q

what type of leader:

Offers flexibility & encourage creativity.

A

Supportive Leader

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27
Q

what type of leader:

Offers concise and detailed instructions

A

Directive Leader

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28
Q

what type of leader:
Provides LOW
support & direction

A

Delegating Leader

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29
Q

what type of leader:
Provides HIGH
support & direction.

A

Coaching Leader

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30
Q

Also known as the ADMINISTRATION

A

MANAGEMENT

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31
Q

Who is the person who says that management is “Organizing and controlling the affairs or a
sector of a business”

A

Hubbard

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32
Q

Uses all the resources available.

A

MANAGEMENT

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33
Q

Can have a very specific tasks

A

MANAGEMENT

34
Q

What type of manager:

focus on generating and reinvesting financial capital.

A

Financial managers

35
Q

What type of manager:

help recruit staff and oversee labor law in the organization where they work.

A

Human resource

managers

36
Q

what management level is this:

Responsible for the daily management of line workers—the employees.

A

First-line Managers

37
Q

Typically do not set goals for the organization, they
have a very strong influence on the company or
organization

A

First-line Managers

38
Q

what management level is this:

Engage in variety of activities

A

Middle Managers

39
Q

what management level is this:
Strategic and tactical, Setting goals for their departments and
other business units.

A

Middle Managers

40
Q

what management level is this:

Strategizing and Planning

A

Top Managers

41
Q

what management level is this:

Make decisions affecting the entirety of the firm

A

Top Managers

42
Q

what management level is this:

Usually long-term

A

Top Managers

43
Q

What type of management if
the role of the manager is:
To ensure that quality laboratory services are provided.

A

OPERATIONS/QUALITY MANAGEMENT

44
Q

What type of management if
the role of the manager is:
Identify specific performance indicators to monitor against
defined performance thresholds.

A

OPERATIONS/QUALITY MANAGEMENT

45
Q

What type of management if
the role of the manager is:
● Quality assurance

A

OPERATIONS/QUALITY MANAGEMENT

46
Q

What type of management if
the role of the manager is:
●Legislation/regulations/HIPAA compliance

A

OPERATIONS/QUALITY MANAGEMENT

47
Q

What type of management if
the role of the manager is:
● Policies and procedures

A

OPERATIONS/QUALITY MANAGEMENT

48
Q

What type of management if
the role of the manager is:
● Strategic planning

A

OPERATIONS/QUALITY MANAGEMENT

49
Q

What type of management if
the role of the manager is:
● Benchmarking

A

OPERATIONS/QUALITY MANAGEMENT

50
Q

What type of management if
the role of the manager is:
● Productivity assessment

A

OPERATIONS/QUALITY MANAGEMENT

51
Q

What type of management if
the role of the manager is:
● Medicolegal concerns

A

OPERATIONS/QUALITY MANAGEMENT

52
Q

What type of management if
the role of the manager is:
● Continuing education

A

OPERATIONS/QUALITY MANAGEMENT

53
Q

What type of management if
the role of the manager is:
● Staff meetings

A

OPERATIONS/QUALITY MANAGEMENT

54
Q

What type of management if
the role of the manager is:
Recruiting, hiring, training, and retaining
qualified personnel.

A

HUMAN RESOURCE MANAGEMENT

55
Q

What type of management if
the role of the manager is:
Requires understanding current and potential
future needs of the laboratory.

A

HUMAN RESOURCE MANAGEMENT

56
Q

What type of management if
the role of the manager is:
● Job descriptions

A

HUMAN RESOURCE MANAGEMENT

57
Q

What type of management if
the role of the manager is:
● Recruitment and staffing

A

HUMAN RESOURCE MANAGEMENT

58
Q

What type of management if
the role of the manager is:
● Orientation

A

HUMAN RESOURCE MANAGEMENT

59
Q

What type of management if
the role of the manager is:
● Competency assessment

A

HUMAN RESOURCE MANAGEMENT

60
Q

What type of management if
the role of the manager is:
● Personnel records

A

HUMAN RESOURCE MANAGEMENT

61
Q

What type of management if
the role of the manager is:
● Performance evaluation/appraisals

A

HUMAN RESOURCE MANAGEMENT

62
Q

What type of management if
the role of the manager is:
● Discipline and dismissal

A

HUMAN RESOURCE MANAGEMENT

63
Q 
What type of management if
the role of the manager is:
Provision of laboratory services requires 
resources:
○ Staff, Equipment, and Supplies.
A

FINANCIAL MANAGEMENT

64
Q

What type of management if
the role of the manager is:
Responsible to acquire resources and to
manage expenses.

A

FINANCIAL MANAGEMENT

65
Q

What type of management if
the role of the manager is:
Departmental budgets
and Billing

A

FINANCIAL MANAGEMENT

66
Q

What type of management if
the role of the manager is:
● CPT coding
● ICD-10 coding

A

FINANCIAL MANAGEMENT

67
Q

What type of management if
the role of the manager is:
● Compliance regulations

A

FINANCIAL MANAGEMENT

68
Q

What type of management if
the role of the manager is:
● Test cost analysis

A

FINANCIAL MANAGEMENT

69
Q

What type of management if
the role of the manager is:
● Fee schedule maintenance

A

FINANCIAL MANAGEMENT

70
Q

What type of management if
the role of the manager is:
● Customer service

A

MARKETING MANAGEMENT

71
Q

What type of management if
the role of the manager is:
● Outreach marketing

A

MARKETING MANAGEMENT

72
Q

What type of management if
the role of the manager is:
● Advertising

A

MARKETING MANAGEMENT

73
Q

What type of management if
the role of the manager is:
● Website development

A

MARKETING MANAGEMENT

74
Q

What type of management if
the role of the manager is:
● Client education

A

MARKETING MANAGEMENT

75
Q

What kind of manager skill is this:
Conceptualize and apply management process, systematize work
flow, make decisions and communicate with co-workers.

A

ORGANIZATIONAL SKILLS

76
Q

What kind of manager skill is this:

Understands basic theories of human needs and work motivation.

A

PEOPLE SKILLS/INTERPERSONAL SKILLS

77
Q

What kind of manager skill is this:
Ability to interact effectively with organizational members.
i. Communication is a critical part of interpersonal skill, and an
inability to communicate effectively can prevent career progression
for managers

A

PEOPLE SKILLS/INTERPERSONAL SKILLS

78
Q

What kind of manager skill is this:
Effective use of and accounting for the monetary assets of the
company.

A

FINANCIAL SKILLS

79
Q

What kind of manager skill is this:
Understanding and demonstrating proficiency in a particular
workplace activity.

A

TECHNICAL SKILLS

80
Q

What kind of manager skill is this:
Using a computer word processing program, creating a budget,
operating a piece of machinery, or preparing a presentation

A

TECHNICAL SKILLS

Laboratory Management (2 decks)

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