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Lab Management > INTRO TO LAB MGT > Flashcards

INTRO TO LAB MGT Flashcards

1
Q

1.collection, processing, and analysis of biological specimens

A

medical laboratory science

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2
Q

2.performance of lab procedures

A

medical laboratory science

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3
Q

3.evaluate results and interprets lab data

A

medical laboratory science

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4
Q
  1. provides laboratory results and are vital healthcare detectives uncovering and providing laboratory information that aid doctors in px’s diagnosis and treatment.
A

medical laboratory services

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5
Q

5.T/F- medical laboratory services must be accurate, precise and timely.

A

False; reliable

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6
Q
  1. medical laboratory services
A
  • clinical chemistry
  • hematology
  • immunoserology
  • microbiology
  • histopathology
  • immunohematology
  • molecular biology
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7
Q
  1. working with and through people to accomplish common vision, mission and goals
A

management

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8
Q
  1. important statements that define in organization
A

VMGs

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9
Q
  1. statement that looks to the future
A

vision

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10
Q
  1. captures the key elements of the organization’s past and and present
A

mission

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11
Q

11.statement on how you will achieve your vison

A

mission

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12
Q
  1. characteristic of a good mission statement
A

emotionally appealing; ethical in nature

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13
Q
  1. clear and tangible aims
A

goals

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14
Q
  1. statements of what needs to be accomplished to implement the strategy
A

goals

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15
Q
  1. key person in the management team
A

manager

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16
Q
  1. three roles of a manager
A
  • person
  • servant
  • representative
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17
Q
  1. take charge or oversees the functioning of the authority to achieve a set of goals and objectives
A

manager

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18
Q
  1. T/F - a leader is born not made
A

False

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19
Q
  1. runs an organization within the framework of various directives and policies given
A

administrator

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20
Q
  1. T/F- an administrator is the person who establishes the larger goals
A

False

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21
Q
  1. Top administrator or manager of an organization
A

CEO

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22
Q
  1. to whom does the CEO reports to
A

Board of Directors

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23
Q
  1. handles affairs of an organization by establishing goals and priorities
A

director

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24
Q
  1. oversees the activities of employees to help them accomplish specific task
A

supervisor

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25
Q
  1. three categories of resources
A
  • financial
  • physical
  • human
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26
Q
  1. what role does the manager has when he/she is the face of the company
A
  • representative
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27
Q
  1. what role does the manager has when he / she provides the means for the staff to meet the needs of their patient and customers
A
  • servant
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28
Q
  1. laboratory administrator
A
  • laboratory director
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29
Q
  1. T/F- A laboratory director exercises more technical skills and high level of conceptual skills.
A

False

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30
Q
  1. changes in technology, capital investment, services rendered
A
  • laboratory director
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31
Q
  1. chief medical technologist
A
  • laboratory manager
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32
Q
    • create and maintain suitable environment for laboratory personnel to function efficiently
      - plan, organize, direct and control jobs.
A
  • laboratory manager
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33
Q
  1. T/F- a laboratory manager requires high level in both technical and conceptual skills
A

True

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34
Q
  1. focus on people and operational delivery of lab services
A
  • laboratory supervisor
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35
Q
  1. T/F- a laboratory supervisor does not require high technical skills but requires high conceptual skills
A
  • False
36
Q
  1. also called as section heads
A

bench level supervisors

37
Q
  1. exercise large number of technical skills

- assess and trains junior lab personnel

A

bench level supervisor

38
Q

38.T/F- a bench level supervisor requires high level of technical skills

A
  • true
39
Q
  1. ability to conceptualize and apply the management process
A
  • organizational skills
40
Q
  1. understanding of basic theories of human needs
A
  • people skills
41
Q
  1. ensures competencies of the technical staffs by continuing education and training
A

people skills

42
Q
  1. effective use of monetary assets
A

financial management skills

43
Q
  1. management of the physical resources
A

technical skills

44
Q
  1. introduced the concept of management
A

Henri Fayol

45
Q
  1. management should be an orderly process of task and duties
A

Henri Fayol

46
Q
  1. planning was the most important
A

Henri Fayol

47
Q
  1. Father of Scientific Management
A

Frederick Taylor

48
Q
  1. broke down each task to segment
A

Frederick Taylor

49
Q
  1. valued efficiency by identifying and replicating one best way to complete task
A

Frank and Lillian Gilbreth

50
Q
  1. regulation and consistency in the workplace
A

Frank and Lillian Gilbreth

51
Q
  1. Mother of Modern Management
A

Mary Parker Follet

52
Q
  1. believed that management was the art of getting things done through people
    - management is essentially coordination
A

Mary Parker Follet

53
Q
  1. introduced the role of the management consultant
A

Lyndall Urwick

54
Q
  1. process of examining the organizational aspects of companies and their workflow to explain how institutions functions and how to improve their structural process or performance
A

Bureaucracy management theory

55
Q
  1. there should be chain of command
    - clear definition of authority in the organization
    - they should have only one boss
A
  • scalar principle
56
Q
  1. introduced the concept of specialization
A

Adam Smith

57
Q
  1. looks at the performance and interaction of people within the org
A

Organizational Behavior Management

58
Q
  1. employees are motivated far more by relational factors

- satisfaction of the worker depends on the co worker

A

Elton Mayo

59
Q
  1. developed assumptions about the basic nature of men and proposed two styles of management
A
  • Douglas McGregor
60
Q
  1. This theory is authoritarian in nature
A

Theory X

61
Q
  1. This theory uses participative approach where employees state pride in their work and see it as a challenge
A

Theory Y

62
Q
  1. developed four management systems to describe the relationship of managers and subordinates
A

Rensis Likert

63
Q
  1. RENSIS LIKERT MANAGEMENT SYSTEM

- leaders have no concern for people and use threats and fear based methods

A
  • exploitative-authoritative management
64
Q
  1. RENSIS LIKERT MANAGEMENT SYSTEM
    - motivates employees through potential punishment and rewards
    - subordinates tend to be competitive then results to conflict
A
  • benevolent authoritative management
65
Q
  1. allows subordinated to gain motivation through rewards occasional punishments and little involvement in decision making
A

consultative management

66
Q
  1. communication flows both downward and upward which allows more cooperation
A

consultative management

67
Q
  1. promotes genuine participation in decision making and goal setting
A

participative management

68
Q
  1. An Austrian American management consultant stated that there are five basic operations in the work of a manager
A

Peter Drucker

69
Q
  1. Five basic operations
A
  • setting objectives
  • organizing
    motivating and communciating
  • establishing standards or measurement performance
  • developing people
70
Q
  1. thinking and analyzing portion of the management process that result in a formal strategy
A

planning

71
Q
  1. Seven steps of Plannig
A

-identify goals
-evaluate current situation
- establish time frame
-set objectives
-forecast resource needs
implement plan
-obtain feedback

72
Q
  1. assembling the necessary resources and people for implementing plan of action
A

organizing

73
Q
  1. two dimensions of organizing
A
  • formal hierarchy

- informal relationships

74
Q
  1. most visible, achieving day to day tasks, also called human factor stage
A

directing

75
Q
  1. process of monitoring the standards, measurements and feedback mechanisms
    - comparing what has actually been accomplished with the original master plan
A

controlling

76
Q
  1. broad, long term ambitions
A

goals

77
Q
  1. specific short term standards
A

objectives

78
Q
  1. Characteristic of a good objectives
A

SMART

79
Q
  1. SMART meaning
A

Specific, Measurable, Achievable, Realistic, Time-bound

80
Q
  1. two basic avenues for implementing a plan
A

Tools of persuasion

Tools of Control

81
Q
  1. a tool that focuses on working with and through people
A

tool of persuasion

82
Q
  1. a tool that involves allocation of resources
A

tool of control

83
Q
  1. when and who introduced the idea of management by objectives
A

1960s,Peter Drucker

84
Q
  1. a program that embodies all of the concepts in the management process
A

MBO; MANAGEMNT BY OBJECTIVES

85
Q
  1. incorporates the principle of planning, organizing, directing and controlling
A

MBO

Lab Management (2 decks)

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