Intro to FM Flashcards
understanding the basics of FM
Define Facility Management
Facility management is a profession that combines multiple disciplines to ensure functionality of the build environment by using: People, Place, Process, Planet, Prosperity and Technology
what are hard services
Buildings, maintenance, installations
what are soft services
userbound services, like reception,
primary process
main task of an organisation
core business
secondary process
process that supports the primary
making the core business possible
C.R.E.M.
Corporate Real Estate Management
What are examples of a social development?
Flexible work hours
Shorted work hours
Working without being at the workplace
What are examples of an Environmental development?
Globalization, Internationalization
What are Derogation policies?
Laws let up but governments that force organisations to make curtain developments
Environmental management issues?
Due to changes in the environment, organisations have to make curtain developments to meet new laws set up by local or international governments/organisations
What are examples of an Organisational development
Alliances, when two specialized organisations work together they can strive for better quality
what changes are there in Facility management?
Going from “products” to services, people nowadays are more interested in the experience a product delivers than the product itself.
Name 4 facilities, a Facility Manager manages
Building, Maintenance, Furnishing, Space planning, Office equipment, Safety and security, Ergonomics, Events, Heating Ventilation Energy and Airco, Waste disposal.
Name 4 Developments that effect FM
Globalization of the FM market Environmental requirements Mobility Real Estate ICT
What is the Triple Bottom Line
An accounting framework base on the three Dimensions (P’s)
Social - People
Environmental - Planet
Economic- Prosperity
What is Sustainability
a balance between nature and the demand for improving the lifestyle
What is EMS
Environmental Management System
Assists an organisation in meeting the responsibility they have on the future of the Environment.
Can contribute to cost savings
What is CSR
Corporate Social Responsibility
A concept whereby the organisation considers the interests of society by taking the responsibility for the impact of its actions.
What is Carbon
A new currency with which to decide on what is build and what can be sustained into the future
What is theory X
Theory X assumes that employees lack initiative and will avoid work, if it involves the expenditure of resources.
What is theory Y
Theory Y assumes that employees are naturally ambitious and self motivated.
What are the 3 fundemental types of Theory Y
- Standardization process, What do you do
- Process performance standards, How well do you do it
- Process management standards, How do you do it
What is a tangible product
A product you can see and touch
What is an intangible product
A product you can’t see or touch, but only feel.