Intro Flashcards
Includes Troubleshooting steps
1
Q
Firmware
A
Software on a chip
2
Q
Toubleshooting methodology step 1
A
Identify -
Identify the problem
3
Q
Toubleshooting methodology step 2
A
Establish theory -
Establish a theory of probable cause
4
Q
Toubleshooting methodology step 3
A
Test -
Test the theory to determine the cause
5
Q
Toubleshooting methodology step 4
A
Establish plan -
Establish a plan of actions to resolve the problem and implement the solution
6
Q
Toubleshooting methodology step 5
A
Verify -
Verify full system functionality
7
Q
Toubleshooting methodology step 6
A
Document -
Document the finding, actions, and outcome