Intro Flashcards

Includes Troubleshooting steps

1
Q

Firmware

A

Software on a chip

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2
Q

Toubleshooting methodology step 1

A

Identify -
Identify the problem

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3
Q

Toubleshooting methodology step 2

A

Establish theory -
Establish a theory of probable cause

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4
Q

Toubleshooting methodology step 3

A

Test -
Test the theory to determine the cause

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5
Q

Toubleshooting methodology step 4

A

Establish plan -
Establish a plan of actions to resolve the problem and implement the solution

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6
Q

Toubleshooting methodology step 5

A

Verify -
Verify full system functionality

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7
Q

Toubleshooting methodology step 6

A

Document -
Document the finding, actions, and outcome

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