interview techniques

Question 1

successful: open-ended questions

Answer 1

useful for narrative information, to begin the interview, to introduce a new section of the interview, a new topic or line of questions. helpful for establishing & enhancing rapport

Question 2

successful: closed-ended questions

Answer 2

useful for closed or direct questions to acquire specific information, short answers, facts and to limit responses. May limit establishing or enhancing rapport

Question 3

successful: Facilitation

Answer 3

May encourage a client to share additional info or show that you are interested

Question 4

successful: Clarification

Answer 4

useful in clarifying ambiguous or incomplete information. Provides the clinician with the opportunity to summarize and confirm information

Question 5

successful: reflection

Answer 5

may help enforce a patients words or help a client elaborate on a problem or concern

Question 6

successful: empathy

Answer 6

allows a client to feel accepted and may strengthen rapport and provides the client with an opportunity to express or clarify a feeling or concern

Question 7

successful: silence

Answer 7

provides a client with time to think or reflect and provide the examiner with an opportunity to observe the client

Question 8

successful: confrontation

Answer 8

provides an opportunity to clarify inconsistent or contradictory information

Question 9

successful: interpretation

Answer 9

provides an opportunity to establish relationships, make associations, and link events based on inductive and deductive logic

Question 10

successful: explanation

Answer 10

provides on opportunity to educate and to share information

Question 11

successful: summary

Answer 11

useful for condensing and confirming key info and signal the conclusion of a topic, line of thought, or inquiry of the interview and exam

Question 12

unsuccessful: providing false assurance or reassurance

Answer 12

makes the interviewer feel better but trivializes the clients concerns

Question 13

unsuccessful: giving unwanted advice

Answer 13

prevents the client from working out their own solutions

Question 14

unsuccessful: using authority

Answer 14

promotes dependency

Question 15

unsuccessful: using avoidance language

Answer 15

suppresses fear rather than dealing with it

Question 16

unsuccessful: engaging in distance

Answer 16

communicates to the client that you can’t handle the situation

Question 17

unsuccessful: using professional jargon

Answer 17

confuses the client and may make them afraid to ask question

Question 18

unsuccessful: using leading or biased question

Answer 18

leads the client to an answer in a way to seek approval

Question 19

unsuccessful: talking too much

Answer 19

prevents the client from expressing themselves

Question 20

unsuccessful: interrupting

Answer 20

says to the client that they are too slow and you are inpatient

Question 21

unsuccessful: using “why” questions

Answer 21

can convey blame and judgement from the interviewer to the client