Interview Subjects Flashcards
Tell me the key words that in Managing a Quality Service
Disciplined
Effient
Focussed
Organiser
Precise
Preventer
Service
Focussed
Tell me about key words in “Making Effective decisions”
Analystical
Decisive
Preventer
Problem Solver
Tell me about key words in “Working Together”
Challenger
Emotionally Intelligent
Inclusive
Negotiator
Networker
Relationship Builder
Team Player
Mediator
Tell me about key words in “Delivering at Pace”
Adaptable
Disciplined
Catalyst
Focussed
Organiser
Resilient
Responsible
Managing a Quality Service (Effective Behaviour)
. Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions.
. Develop, implement, maintain, and review systems and service standards to ensure professional excellence and expertise and value for money.
. Work with the team to set priorities, goals, objectives, and timescales.
. Establish mechanisms to seek out and respond to feedback from customers about service provided.
. Promote a culture that tackles fraud and deception and ensures security of information.
. Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders, or delivery partners
Making Effective Decisions (Effective Behaviour)
Understand your own level of responsibility and empower others to make decisions where appropriate
Analyse and use a range of relevant, credible information from internal and external sources to support decisions
invite challenge and where appropriate involve others in decision making
Display confidence when making difficult decisions, even if they prove to be unpopular
Consult with others to ensure the potential impacts on end users have been considered
Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks
Delivering at Pace (Effective Behaviour)
Successfully manage, support, and stretch self and team to deliver agreed goals and objectives.
Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter.
Take responsibility for delivering expected outcomes on time and to standard, yet allowing the team space and authority to deliver objectives.
Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.
Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance.
Coach and support others to set and achieve challenging goals for themselves.
Working Together (Effective Behaviour)
Encourage Open Communication
Foster an environment where team members feel comfortable sharing ideas and expressing concerns, actively listening to understand different perspectives.
Build Strong Working Relationships
Establish and maintain positive relationships with colleagues, stakeholders, and partners, showing respect for different backgrounds and viewpoints.
Support Team Goals and Objectives
Contribute actively to team objectives, aligning personal work and priorities with the team’s shared goals, and collaborating to overcome challenges.
Promote Inclusivity and Diversity
Recognize and value the unique contributions of each team member, promoting an inclusive culture where diverse perspectives are embraced and encouraged.
Provide Constructive Feedback
Offer and receive feedback constructively, helping colleagues to develop and improve by highlighting strengths and suggesting areas for growth.
Resolve Conflicts Diplomatically
What is Managing a quality service?
Gain a clear understanding of customers’ needs and expectations
Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money
Act to prevent problems by identifying issues, reporting them and providing solutions
Keep customers and all colleagues up to date with progress
show customers where to access relevant information and support that will help them to use services more effectively
What is Working together?
Encourage joined up team work within your own team and across other groups
Establish professional relationships with a range of stakeholders
collaborate with these to share information, resources and support
Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another
Put in place support for the wellbeing of individuals within the team, including consideration of your own needs
Make it clear to all team members that bullying, harassment and discrimination are unacceptable
Actively seek and consider input of people from diverse backgrounds and perspectives
What is Delivering at pace?
Always work with focus and pace to get the job done on time and to a high standard
Follow the relevant policies, procedures and rules that apply to the job
Use own knowledge and expertise to organise work
Keep focused on delivery and take responsibility for the quality of work produced
Keep a consistent level of personal performance
Keep managers and stakeholders updated on how work is progressing
What is Making effective decisions?
Take responsibility for making effective and fair decisions, in a timely manner
Analyse and research further information to support decisions
talk to relevant people to get advice and information when unsure how to proceed
Explain how decisions have been reached in a clear and concise way, both verbally and in writing
Demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements
Introduce yourself
CREDIENTIALS, EXCITED TO JOIN, TECHNICAL SKILLS, EXPERIENCE WORKING IN A DEMANDING ENVIROMENT WITH CUSTOMERS, PROBLEM SOLVING SKILLS ALIGN WELL WITH REQUIREMENTS OF THE ROLE
IN PREVIOUS ROLE AS FREELANCE IT ANALYST – 1ST 2ND LINE SUPPORT TO CLIENTS, RESOLVING TYPES OF ISSUIES, HANDS ON EXPERIENCE WITH TOOLS/OS SYSTEMS. I HAVE WORKED IN A FAST PACED ENVIROMENTS WHERE CUSTOMER SERVICE, STAY CALM AND FOCUSSED UNDER PREASURE, SKILLED AT IDENTIFYING ISSUES QUICKLY AND PRIORITISE TASKS. Whether it’s troubleshooting software or supporting a new user induction.
ENSURING CUSTOMER/CLIENT NEEDS ARE MET PROMPTLY IMPORTANCE OF CLEAR COMMUNICATION AND MAINTAINING HIGH STANDARDS
CERTIFICATIONS MOTIVATED TO CONTINOUS LEARNING APPLYING KNOWLEDGE WITHIN A DYNAMIC WORKING ENVIROMENT. STRONG FOUNDATION IN IT AND CYBER SECURITY WILL ALLOW ME TO CONTRIBUTE.
EXCITED ABOUT THE OPPURTUNITY TO SUPPORT SENIOR STAKEHOLDERS AND CONTRIBUTE SO THE PRIME MINISTERS OFFICE CAN RUN SMOOTHLY AND EFFECTIVELY. LOOKING FORWARD TO WORKING WITH DIVERSE AND TALENTED TEAM, LOOKING FOR OPPURTUNITY TO BE INVOLVED IN DIFFERENT TYPES OF PROJECTS SND DEVELOPING MY TECHNICAL SKILLS
Why did you apply
“I’m excited to apply for the Senior ICTS Support Analyst role because it offers a unique opportunity to combine my passion for IT support and cybersecurity with the chance to contribute to a high-impact and dynamic environment. I believe my technical background, particularly in supporting diverse IT systems and handling complex customer service challenges, aligns well with the responsibilities of this role.
Having worked in both 1st and 2nd line support roles, I’ve gained a solid understanding of troubleshooting technical issues, supporting a variety of systems, and collaborating with different teams to deliver effective solutions. I’ve worked with various operating systems, network configurations, and security tools like Splunk, Nessus, and Wireshark, which I know are integral to this role. I’m especially excited about the opportunity to support senior stakeholders in the Prime Minister’s Office, where I can provide tech support on a broad scale, from desktop and telecoms support to troubleshooting international communications.
Additionally, I’m motivated by the opportunity to further develop my technical and business skills while contributing to key government initiatives. The ability to engage in technical projects, work in a collaborative environment, and take on new challenges while working alongside a talented and diverse team excites me. The structured learning and development opportunities that come with the role are also appealing, as I am eager to continue advancing my skills through certifications and hands-on experience.
Ultimately, I’m drawn to this role because it offers a chance to apply my expertise in a meaningful way, while also expanding my understanding of how IT supports critical government functions. I’m looking for an environment where I can grow, contribute to impactful work, and be part of a team that is dedicated to delivering excellence, and I believe this position at the Prime Minister’s Office offers exactly that.”
