interview questions about the job Flashcards
How can you contribute to the quality standard that Waitrose offers
the way i could contribute towards the quality standard Waitrose offers in the nightshift position is i will be mindful of all of the stock when stocking the shelves , making sure all of the items are correctly position and are appealing making sure that when the shop opens that customers will have the best experience as they wont have to run around looking for help as there is misplaced items
What is a challenge you have overcome recently
A Challenge that I overcame recently was in my personal life when when i pulled my hamstring . it was my 3rd consecutive injury in a row and i was very annoyed . i overcame this injury by being determined and working on getting stronger everyday and now i am at a point were i am the fittest and strongest i have ever been
What is a challenge you have overcome recently
answer two will be how you fixed the Barnardo’s system
what do you know about the company
Founded in 1904 – Waitrose started as a small grocery shop in West London and has since grown into one of the UK’s leading supermarket chains.
Part of the John Lewis Partnership – Waitrose is owned by the John Lewis Partnership, which means all employees are partners and share in the company’s profits.
Focus on quality and sustainability – Waitrose is known for its high-quality products, including a commitment to sourcing responsibly and promoting ethical farming and sustainability practices.
Waitrose’s motto is “everyone deserves quality food , everyone deserves Waitrose”@
why do you want to work here
i would want to work at waitrose as it is a very reputable company to work for and working here for my first job would a good experience aswell as the fact that i live really close and it wouldent we a commute.currently i am on a gap year and this year i am focusing on improving my cv , training for athletics and chosing want i want to do for university .
previous experience?
previous experience that i had working was at barnardos . there i would be placed on multiple jobs from recieving in the stock and orginsing it , steaming clothes and cleaning items to put out on the shop floor, checking the items on the shop floor to make sure that they are all correctly priced and also that they havent been out for too long , i would be placed on the till and i would have to service customers , then i would either have to tag and price clothes.
how i would make a suggestion to a manager about changing method of doing a task
i would go to the manager and explain what i find trouble doing and say that i have thought of another way the cpould poddibly be more efficent and then explaint my reasononing to why i think it is better and then possibly ask for a tester of it to test the idea . under the managewrs permission . i would be open for feedbakc to then see if the team would also agree with the change .
Tell me a time you worked in a team
talk about what you done at barnardos
Will you be capable of working night shifts?
answer yes and then the reasons
what is the framework that john lewis goes by when looking for answers in the interview
STAR
Situation: I noticed we were nearly out of stock for our most popular product
Task: I had to manage customer expectations during the inventory shortage
Action: I collaborated with the manager to create a product waitlist and recommended alternatives to customers
Reflection: This resulted in maintained sales and customer satisfaction
- If team members are focused on individual tasks but major team goals need attention:
- If differences of opinion are hindering teamwork:
- I would initiate a conversation with the team to remind everyone of the bigger goals and the importance of collaboration. By offering to help coordinate and encouraging open communication, I could help align the team’s focus towards shared objectives without interrupting individual progress.
2.I’d address the issue by first listening to everyone’s perspective to understand the core of the disagreement. Then, I’d work to find common ground and suggest compromises that could help us move forward without affecting the team’s overall goals.
- Establishing rapport with a peer I’ve never met before:
- Engaging with someone who has a very different interaction style:
- I’d start by introducing myself and showing interest in their role or background, asking questions and finding commonalities. This helps build trust and opens up a natural conversation.
- I’d observe their communication preferences, whether they are more formal or casual, and adapt my approach accordingly. By being patient and respectful, I’d find common ground while ensuring effective communication.
- Moving into a new team with different ways of working:
- Adapting to major changes and challenging work methods:
- I’d actively seek out training or guidance from experienced team members and dedicate time to learning the new tasks. I’d ask questions and be open to feedback to speed up my adaptation to the new processes.
- I’d break down the new methods into manageable parts and set aside time to learn them step-by-step. I would maintain a positive mindset, knowing that mastering these methods would improve my skills and contribute to the team’s success.
- A situation where I came up with a good solution:
- A time when I had to find the cause of a problem:
- TALK ABOUT THE BARNARDOS TAGGING SYSTEM
2.
Why do you think you will be a good fit?
i like food , and i like to share it with people
i like seeing the reasults in what i have dione
i like working in a team , then give (ex)
tell me about yourself
first say that you are a gap year student , that achieved top grades, the reason you are taking a gap year is to figure out what you want to do at university then mention your athletics and also you are trying to make money for university . Mention that you have had many leadership oppertunities from house captian to a stem leader were you had to plan out events and carry them out , give example of a movie night for the houses in school and then also , how in stem leader you lead an event for the primary school all about the science behind bubbles. hobbies , talk about athletics and how you are a multiple national title winner and then also your hobbies , cooking , learning about finance and then fishing and videography.
how to prioritize issues
do the ones that need to be done urgently first(or ones that involve customers) then you can do all of the least important ones next
what does great customer service mean for you
Excellent customer service means being attentive, friendly, and resolving issues efficiently, ensuring customers feel valued and satisfied. It’s about creating a positive experience that builds trust and loyalty.
