Interview Questions Flashcards
Describe a time where you had to work with difficult co workers, what did you do?
While working as a waitress, I witnessed one of my co workers taking items from the kitchen and putting them in their bag. I like to keep confrontation as minimal as possible so I waited until the end of our shift, before the co worker left and asked to talk to the manager on duty. I told her what I had witnessed and that I would like to stay anonymous but if management or corporate had any questions, I would be happy to comply. The employee was eventually confronted and was terminated from the job.
Tell us about a time where you had fun on the job.
I have fun on the job every time I please a guest with good customer service. It makes the guests feel comfortable and want to come back and visit again.
Tell us why you want to work for United Airlines and how you would represent the brand?
I would be honored to work for United Airlines because I will provide a level of customer service that will continue to make us a leader in the airline industry. I will represent the United Airlines brand by making every flight a positive and safe experience for every passenger. Basically making them feel like a guest in my own home.
Name a time when you’re proud of your job.
With years of experience, providing great quality customer service is a skilled that I have excelled at. I am most proud of providing excellent customer service daily to every customer at every job I have ever had.
Is there anything else you would like United Airlines to know about your qualifications?
I am an optimistic person who has a natural talent at customer service and leadership. The United Customer Commitment explains your specific service requirements and commitments so that you can continue a high level of performance and improve wherever is possible. I believe that with my qualifications, I can add to the high level of performance as well as improvement.
How will your past experiences prep you for United?
With years of experience in customer service, I have learned the ins and outs of how to keep customers happy and safe. I understand flight attending is a whole other level of customer service and safety but I know that with my experiences, I will thrive as a United Flight Attendant.
Was there a time where you did not agree with a new policy at work?
I agree with every policy, new or old, that is put into place at work because they are there for a reason. Our superiors would not put an unfair policy into place if they believed it would not benefit us.
Describe a situation at work that you would have handled differently.
While working as a server, I accidentally pocketed a ticket, and when I discovered the ticket I immediately approached the family and started to apologize. Unfortunately the family was not happy with me and complained to a manger about me, for good reason. What I wish I would have done differently was approach my manager, ask her what they right thing to say was, and then approached the family, then there may have been a better outcome of the situation.
How does stress on the job affect your ability to work?
It does not because the customers always come first. No matter how stressful the situation is, as a flight attendant, the passenger’s safety needs to be our top priority.
Why are you interested in the airline industry?
Since I was little, flying has always interested me. How does, basically, a bus with wings fly through the sky from place to place? With as much experience as I already have, I want to broaden my horizons and learn more about the customer service industry and becoming a flight attendant is the most high up (no pun intended) way to do that.
What qualities do you have that would make you a great flight attendant?
With years of experience in customer service, I have learned the ins and outs of how to keep customers happy and safe. I understand flight attending is a whole other level of customer service and safety but I know that with my experiences, I will thrive as a United Flight Attendant.
What is the United Airlines brand?
The UA brand is shaped by every aspect of customer and co worker experience. The UA logo and visual identity system are symbols of the brand and are used to create a consistent experience.
Give a time that there were issues when working within a group at a past job and how did you solve the issues?
Every job is a group effort and there are bound to be miscommunication. One night while I was working as a hostess, there were some organizational issues where we accidentally sat a group of people who had been there for less time than other groups. Some of the guests who noticed came up and started to ask why this happened so I told them I would be right with them and discussed the situation with a manager where we both settled the issue by giving a discount to their drinks for the evening.
Tell about a time you had to motivate a team
While working as a lighting designer during south by southwest, my co workers and I were working from 7am to 2am for 7 days straight. Around day 4 my co workers were starting to show signs of having no motivation for the day. I decided that because we were working such long hours and we did not really have any breaks between sets, that we design a buddy system. Every hour your buddy checks on you to make sure that you are not dehydrated or getting sick from the lack of sleep. This ended up working out well because we were able to create teamwork to make sure everyone was ok and motivated to do their job for the whole day and rest of the week.
Tell me about a flight that left an impression.
When I was 17, I was on a flight home from Maryland and we had a stop in Jacksonville. During our descent, we had some intense turbulence where the plane jolted to the side and felt like it had dropped. There was a woman across the isle from me who began to have a panic attack. As soon as we landed, everyone who was getting off the plane in Jacksonville got off and a flight attendant approached the woman before everyone boarded to fly to Houston. She assisted the woman by sitting with her, calming her down, and moving her to the front of the aircraft where she could see how calm the flight attendants were. This flight left an impression on me because this flight attendant did everything she possibly could to help this woman after a terrifying few minutes in the air. She did her duty that day by providing excellent customer service and keeping all passengers safe.
