Interview questions Flashcards
Introduce yourself p1
I’m Harrison, I’m 17 and turn 18 in April, I left school in 2023 and went straight into college where I studied Forensic and Behavioural Science, I love to keep fit, over the past couple years I made a commitment to lose weight and I have lost 5 stone. In my spare time I like to do weight training, I have a dog who I take on longs walks everyday, I like cooking, playing guitar, I like gaming. I left college last year where I’ve been on an off period and looking for jobs, excited for this opportunity as I’ve been looking for over a year and it is my first interview.
Introduce yourself p2
Although I don’t have much experience, I have spent a year in college, where I got myself up early in the morning, did my training, got the bus there and back, handed in assignments, did my own study experiment once which was fun. I have definitely learnt a lot of valuable skills there like time management, flexibility, following rules and procedures and most of all reliability. These are all skills I believe are important.
Introduce yourself p3
I believe I would be a great addition to the team, when I did my works experience at HMRC team worker me and other placements were tasked on how to solve issues with parking, I always consider the needs of others and put them first, I’m confident I can provide excellent customer service and I’m also a fast learner. You can rely on me to be a positive role model for the brand whilst going through my day-to-day duties.
Why Starbucks p1
Coffee is associated with positivity, which I think is one of the main attractions, when you think of coffee you think about the friendly and polite environment. A place where people want to be.
Why Starbucks p2
Starbucks is the best in the business. Working with the best means I will get training from the best, I’d be working alongside other positive and happy likeminded people in a comfortable environment which would help in me wanting to work here for long periods of time while performing duties to a high standard, which I’m confident I’ll do as I like being efficient.
Why Starbucks p3
Starbucks is great at what it does, which is why I think this job would be a solid foundation to help develop my confidence, my skills and further build my career.
Why Starbucks p4
Another thing is that I plan on returning to college this September, commuting 3 days a week, and a contract like this is perfect, as I’ll be able to attend college, study and also have a part time job.
How would you provide top quality customer service p1
Firstly, I would take into account my training, and remember that I’m representing the company, and would do so in a positive manner. I would welcome any customers with a smile and a positive gesture.
How would you provide top quality customer service p2
I would take their order and serve them quickly, whilst they wait to receive their drinks and food I would talk with them, ask them how their day is, making them feel valued.
How would you provide top quality customer service p3
If the customers has any questions about the food, drinks or anything else I would answer them quickly and efficiently in a friendly manner.
How would you provide top quality customer service p4
I would serve their drinks and food in a presentable manner that shows I care.
How would you provide top quality customer service p5
Finally, I would wish them a good day, and say something like “I hope to see you again soon”.
How would you deal with a difficult customer p1
Again I would take into account that I’m representing the company, and remember to be calm, and professional, in situations like these I know its important to be positive when dealing with customers, to make them feel respected, listened to, appreciated and cared for.
How would you deal with a difficult customer p2
Starting off I would listen to the customer and try and understand the problem, I would ask them questions to clarify exactly what that problem is. I would then apologise for any issues and resolve them as quickly and as diligently as possible.
How would you deal with a difficult customer p3
If I had any problems trying to resolve the customers problem, I’d consult my supervisor or store manager for advice and guidance, making sure I follow my training.
