Interview Questions

Question 1

Tell me about yourself

Answer 1

Formerly a cs and cs degree pursuer and i believe that speaks to who I am. I’m someone interested and adept at working with technology, that also has an interest in cognitive and psychological medicine.

Question 2

What are your strengths and weaknesses

Answer 2

Weakness - inability to sit still, i dont like to not have something to not do, I like to keep busy. So if it’s nearing the end of my shift, I don’t like that I might not have something to do in those final minutes

Strength - Ability to multitask, especially in regard to customers or patients. Such as working on multiple patient dietary plans at once.

Question 3

How would your previous manager describe you ?

Answer 3

As someone that always likes to have a task at hand, someone that’s never bothered by having something more added to their plate

Question 4

What are your long term goals ?

Answer 4

I may pursue school in the future but I see this position itself as a long-term commitment

Question 5

How can you contribute to the growth of Englewood hospital?

Answer 5

My work ethic and eagerness to foster a good relationship with patients will be an asset to the hospital.

Question 6

What are your extracurricular activities?

Answer 6

I like to stay caught up with the latest in software, or work with some friends on projects.

Question 7

How will you fit this position ?

Answer 7

My abilities to pick things up quickly, multitask, familiarity with this hospital and experience interacting with patients all make me a good fit for this role.

Question 8

Why do you want to work in this healthcare facility?

Answer 8

Having been a patient here myself, I respect englewood’s care for patient wellbeing and I’d love to be a part of that system.

Question 9

What work experience, education, and training do you have as a medical secretary?

Answer 9

I dont have any medical secretary training but I believe my past experience interacting with patients, reporting to higher ups, and organizing information make me a fit for this role.

Question 10

What skills do you think a medical secretary needs to succeed?

Answer 10

The ability to communicate with patients and doctors, to organize information, multitask, and efficiency with office technology.

Question 11

How do you maintain confidentiality when handling medical information?

Answer 11

Following proper procedure as it pertains to HIPPA

Question 12

What medical software can you use?

Answer 12

I don’t have any experience with medical software specifically, but because I’ve developed software I’m confident I can pick up any framework rather quickly

Question 13

any framework rather quickly
What would you do if an irate patient was making a scene in the waiting room?

Answer 13

I’d approach them and politely ask them why they were upset. I’d listen to their concerns and reassure them that we’d handle their concern promptly.

Question 14

How would you respond to multiple patient requests?

Answer 14

I’d respond to patients based on the order their requests came. If the matter was urgent, I would prioritize that patient and handle their request promptly.

Question 15

How do you stay motivated when performing routine tasks?

Answer 15

The reminder that every aspect of a patient’s care, from the time they’re seen to the moment they leave, plays a part in their overall wellbeing is enough of a motivator for me to handle each task with utmost care and efficiency.

Question 16

What would you do if you didn’t know how to respond to a patient’s question?

Answer 16

First I’d reassure the patient that I’d answer them shortly, then I’d reach out to ask a supervisor if i couldn’t find the answer elsewhere.

Question 17

How well do you work with other medical professionals?

Answer 17

Understanding the importance of teamwork at work, I try to be friendly, polite, and approachable.

Question 18

How do you schedule patient appointments without overbooking slots?

Answer 18

I’d set a guideline in terms of the earliest and latest times available to schedule. Allow enough room for changes and consider appointment length.

Question 19

As a medical secretary, how would you fill up your downtime?

Answer 19

I’d make sure my work area was tidy or study up on any relevant information, if I still had more time I’d ask anyone in the area if they needed anything.

Question 20

Describe a situation where you exceeded expectations as an employee

Answer 20

When I was working in the kitchen, I remember delivering to a floor ‘s staffing room and a patient waved me down and told me they wanted a snack that wasnt staffed in the patient fridge. I let the desk know I was returning with his snack shortly since I had the extra time.

Question 21

How do you handle a patient who is refusing to cooperate for a necessary medical test or procedure?

Answer 21

I’d listen to their concerns and explain the importance of the test in a way that may better appeal to them.

Question 22

What is your approach to managing patient flow during peak times in the hospital?

Answer 22

I’d prioritize check-ins and urgent patient matters, and ensure I communicated with staff at all times.

Question 23

How do you ensure accuracy when entering patient information and handling administrative tasks?

Answer 23

Carefully reviewing each piece of patient information after entering it, cross-referencing informations and asking clarifying questions when necessary

Question 24

How do you handle personal stress to maintain a high level of customer service?

Answer 24

I confidently depend on my organization and multitasking abilities to carry me through high-traffic hours,

Question 25

Can you describe a time when you had to deal with a difficult patient or visitor?

Answer 25

I remember delivering a snack to a patient late at night, and they were really upset they couldn’t get hot food. I would be too if I was ill and hungry. So I asked them whether they were staying overnight and told them the kitchen would open in the morning when they were still here, and went through the reoccurring hot foods the kitchen has in the morning so they had something to look forward to.

Question 26

What are you expecting from this job?

Answer 26

A position where I can grow and be an important piece of the patient care system

Question 27

How do you know your two references?

Answer 27

I’ve kept up with them in recent years and they’ve seen my work ethic from delivery to their break rooms and areas

Question 28

What’s your biggest achievement?

Answer 28

Interning at Google among some of the brightest engineers and working with some really creative people. Working on projects to present to leads at Google taught me the importance of teamwork.