Interview Questions Flashcards

1
Q

Why have you applied for the role?

A

Matches skills and interests on systems thinking and problem solving.

Keen we continue to support the team.

Hard - time limited.

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2
Q

How have your previous roles prepared you for this role? / What makes you well placed to do it?

A

Overall - improvements in complex systems

Strategy Consultancy - process improvement in transformation.

Engineering / PhD - stats, systems and advanced analytical tools.

National Strategy Team - Structured problem solving, engaging with senior leaders.

National PHM Team - from intelligence to interventions and how hard it can be to bring about change.

Leeds PHP Team - Understanding the challenges faced locally, and bringing partners together to solve these. From pop. boards to intermediate care to Healthy Leeds Plan to SCR. Leadership and delivery at place.

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3
Q

What strengths do you believe you would bring to the role? What qualities will you need in your team to balance your strengths and weaker areas?

A

Strengths. Unique perspective (lateral thinking). Structured, quantitative and people orientated.

Weaknesses. When to get into the detail / delivery vs when is good enough and or not worth pursuing/let it go.

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4
Q

How would you describe your leadership style?

A

Collaborative and reflective. Help people to join the dots.

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5
Q

Can you give me an example of when you have managed relationships across multiple senior stakeholders to achieve a transformational outcome?

What was your role? What did you learn and how will you apply it to this role?

A

Intermediate Care Redesign Programme.

Q-Covid.

Legwork to build support. Show your working. Slow to go fast.

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6
Q

Can you give an example of when you have been confronted with a highly sensitive and challenging situation?

What was your role? What did you learn and how will you apply it to this role?

A

Information Governance - on the face of it, technically not in line with the legislation - but without it, greater risk of harm to patients. Support from CEO, engaged with NHS E&I.

Understood the detail and my role (advisory). Recognised the fine balance between ethics and legislation, and the importance of being open about where you disagree vs. how you are going to act. Influencing CEOs, making sure people are aware of it.

Q Covid - IG again.

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7
Q

Talk to us about the importance of relationships in your current role? Tell us about a particularly critical relationship you’ve forged?Did you have to persuade / bring them around to your viewpoint

A

Francesca Wood and Pip Goff - Forum Central.

Lucy Jackson - PH / Segmentation model.

Rob Newton - IC

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8
Q

How would you work with statutory partners at place to ensure delivery of our plans

A

Understand perspectives. Immediate function not about visibility per se - distributed leadership to get there.

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9
Q

How would you deal with situations where the general clinical view is at odds with the organisational view?

A

Understand the clinical and organisational view. Ensure clinical view understands organisational one. Rather not go against a clinical view - but if I am going to, will be with absolute clarity as to why and the rationale. Seeing lots of this with the financial challenges work. Check for support, but own the decision if its yours.

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10
Q

How do you manage your resilience? What would we see if you were under significant pressure?

A

Sports and external activity.

Not good at making it visible, but do communicate if things are hard.

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11
Q

Weakness

A

Desire to be in the detail/own the issue. Detail vs. good enough.

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12
Q

Strengths

A

Quantitative and structured and people.

Experience of transformation across multiple sectors with internal/external stakeholders…

Operating and setting direction in ambiguity.

E.g. QCovid; Pop Boards, Sequoia.

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13
Q

Leadership. How do you inspire and motivate others. Do you have an example where you have successfully done this?

A

Collaborative style, empowering others

e.g. Expedition leadership, Operating Model - letting fran/Suzanne step forward - Tom into EMT etc

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14
Q

Managing complexity

A

NHS Long Term Plan; Intermediate care; QCovid;

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15
Q

Sensitive and challenging situations

A

Operating Model Restructure; LTP - lives saved;
Intermediate Care - IG

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16
Q

Patient Involvement

A

Pop Boards / Autism

17
Q

Mistake

A

Dreams BoM; Northern Foods inefficiency factor. Zebbunisa and project model.

18
Q

Delivering under pressure

A

Evacuation of a member of the party in Raleigh; DHSC - GP primary care contract during COVID. Influenced to engage with the ICO (beyond previous legal advice). Direct engagement - we’re not willing to proceed or support this without this taking place - cliff edge.

19
Q

Influencing others

A

QCOVID - DHSC
Lucy Jackson - pop boards;
Nigel Edwards - LTP lives saved;
PEG / Gold Command / SRARB- Intermediate Care

20
Q

Conveying complex of difficult information

A

PhD - peers, academics, local authority, public, media

Segmentation model - deep analytics vs. practical implications

21
Q

Challenges to change (inc. digital uptake).

A

Skillset, toolset, mindset.

(including time, trust)

Constrained financial situation

22
Q

Talk about complex change management programme you have delivered

A

Intermediate Care;
Setting up Pop Boards;

23
Q

Name 20 projects (including some small fun ones) you’ve delivered.

A
  1. Intermediate Care Setup
  2. Intermediate Care IG
  3. Pop. Boards
  4. Segmentation Model
  5. System demand analysis
  6. Financial Turnaround
  7. ICB objectives
  8. Set up PDP in different areas
  9. Elfh - Risk Strat Module
  10. QCOVID
  11. Anchors programme
  12. LTP - CYP Co-ordination and development
  13. LTP - Lives saved
  14. Autism Strategy
  15. EngD - whole thing
  16. Informing Surrey CC Cycling Strategy
  17. PepsiCo risk to supply chain
  18. Northern Foods Turnaround
  19. Dreams Yodel merger
  20. Sandoz Forecasting
  21. OM redesign
  22. Launch of SCR programme.
24
Q

EQIA, patient voice and health inequality examples

A

HomeFirst - looking at differential outcomes in CCBs (length of stay, when frailty occurs, outcomes).
Healthy Leeds Plan - Explicity focus on 10% most deprived.
Population Boards - Embedding patient voice.
Autism embedded patient.
Dyslexia interview for Helena.
Emmaus

25
Q

Can you talk about your approach to planning and programme delivery?

A

Well defined problem and scope
Clear, well reported and stakeholder agreed output metrics
Planning as a behaviour, not a task

Examples - IC, SCR, Impact assessment in the ICB

26
Q

Can you give me an example of when you operated in ambiguity?

A

Developing LTP.

27
Q

How have you dealt effectively with underperforming individuals or teams?

A

Live issue currently.

Understand the work.
Support as closely as possible.
Set expectations.
Iteratively check when these are or are not being met.
Be clear.

28
Q

What are the levers available to you as a leader i.e. what are the ways in which you yield power? Which of these do you deploy and which make you nervous?

A

Managerial
Policy/procedural
Financial
Drawing on networks

Building buy in to vision.

Also consider demanding, persuading, criticising, encouraging etc

29
Q

What is the most difficult/painful feedback that you have received from a peer or a direct report?

A

Too critical. E.g. Zebunnisa on implementation of new project management tool when the organistion doesn’t have an agreed project management approach.

30
Q

Can you provide an example of having inspired and motivated others to keep both focused and aligned to the broader vision and purpose of an organisation?

A

Population Boards - buy in from ICB teams.

Anchor institutions programme

31
Q

Describe a time when you have led behavioural change. What are some of the lessons you have learned in doing so?

A

Impact assessment.
Wider leadership team.
Ski guiding - scenarios.

32
Q

What is your approach to facilitating staff development?

A

Exposure to challenge and support. Lead by example.

33
Q

When have you seen through a strategy from conception through implementation?

A

LTP.

34
Q

Describe an example of having taken a contentious issue through your current organisation with particular reference to tactic deployed in winning over doubters and opponents?

A

Segmentation Model.

Individual engagement. (emotional - recognising as evolution of the old)

Deploying through wider networks (internal and external), and building champions for the work.

Evidence based approach (being confident in the underpinning rationale)

35
Q

What will you bring to EMT in particular

A

Different perspective. I don’t see the world in the same way. That’s also a weakness.

I’ve worked with most of EMT quite closely - Sarah (Cancer Board and clinical input to system deman), Helen (system demand etc), Jason and Leonardo (project x), Visseh on finances, Sabrina on op model.

Need to build a better relationship with Jo and Gaynor.

36
Q

What will you need to deliver this role

A

Feedback from both Directorate team and leaders there as well as EMT

Mentor

A strategy.

37
Q

What made you choose those priorities.

A

1 can’t do anything without good people
2 get delivering - but need a way forward (operating model) and 3. Clear of risks