Interview Questions Flashcards
Tell me about yourself.
I am a customer service expert with years of experience helping people and solving complex problems with tact and diplomacy. I value empathy and kind, clear communication in all areas of my life. I graduated with an English degree from OSU so I have a solid background in writing and my education also helped me hone my skills for catching minor mistakes and details from editing papers. In my most recent job at Royal Caribbean, accuracy, speed, handling confidential information, and navigating difficult conversations with ease were all very important. As far as my personal life goes, I live in a tiny home right now and love reading, writing, taking care of plants and animals, and spending time with friends and family.
Why do you want to work at Jerry’s?
My dad has shopped at Jerry’s all my life for every farm and home equipment need. Jerry’s is also a landmark for me. I drive past it anytime I’m coming home from town or Portland and it just reminds me that I’m home. It’s comforting to me. I also hear great things about the company and how Jerry’s treats their employees. Knowing there are quite a few long-term employees working here is a great sign to me that this is a good place to work and grow my career.
Any questions for us?
If you had unlimited funds, what would you change or improve in your department or the company?
Any questions for us?
What would you hope I would accomplish in the first 90 days in this position?
Any questions for us?
Can you describe the company culture?
Any qs?
What challenges is this department currently facing that this role would assist with?
Any qs?
What challenges are this department currently facing that this role would assist with?
Any q’s?
If I don’t hear from you in a week or two are you okay with me emailing and following up?
What is your greatest strength?
I think one of my greatest strengths is my empathy. It has enabled me in past positions to get along well with not only customers but also coworkers and managers. Empathy is always an important attribute when dealing with people because understanding someone and their problem is the first step to helping them.
What’s your biggest weakness?
I tend to be a perfectionist, which I know you’ve heard before in interviews a million times I’m sure. But the real problem with that perfectionism is I can get really self-critical. I’m actively working on letting go of that perfectionism a bit and interrupting those self critical thoughts more and more, because they are not helpful.
What’s your biggest weakness?
I have exceptionally high standards for myself and my work. Because of this, I can tend to get self-critical. I’m actively working on letting go of my need to perform perfectly and I’m working on interrupting those self-critical thoughts more because they are not helpful.
I’m very meticulous and detail-oriented so sometimes I get wrapped up in a project and spend too much time on it. So I’ve been using a timer lately to track my time and that’s been helping a lot.
Any q’s?
What’s the biggest challenge for anyone coming into this role?
Any q’s?
What do you like about working here?
Tell me about a time you failed.
As a customer service representative, failure to me is when I don’t provide the best possible experience for a customer. In my last job, when I was first starting, there was still a lot I didn’t know. I once gave a travel agent the wrong information but after noticing my mistake I was sure to call them back and correct the issue.
How do you deal with stress?
While I’m not someone who thrives in a stressful environment, stress will inevitably come up. My first step in managing workplace stress is to keep myself as organized as possible and keep my attitude professional and positive.
When someone comes to me with a problem I try to look at things from their perspective and understand that they are frustrated with the situation or issue and not with me. I take a deep breath and initiate a collaborative problem-solving approach with open lines of communication. I actively listen and make plans to resolve the issue as quickly as possible.
