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CBSA > Interview Prep > Flashcards

Interview Prep Flashcards

1
Q

What are CBSA Officers?

A

Federal Public Servants

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2
Q

Mandate: (Commissioning) *

A

The Agency is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants that meet all requirements under the program legislation.

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3
Q

Mission:

A

The Canada Border Services Agency works to ensure Canada’s security and prosperity by managing the access of people and goods to and from Canada.

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4
Q

Vision

A

An integrated border agency that is recognized for service excellence in ensuring Canada’s security and prosperity.

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5
Q

CBSA Clients: (5)

A 
Canadian citizens 
Permanent residents
New immigrants
Visitors to Canada 
Trade community
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6
Q

How does the CBSA commit to Excellent Service? (6)

Our Commitment

A 
Respect and courtesy
Bilingual service
Fair application of the law
Accurate information
Privacy and confidentiality
Review of our actions and decisions
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7
Q

Our Commitment: Respect and courtesy

A

We will act with integrity and treat you in a respectful, professional and considerate manner and be sensitive and responsive to cultural differences.

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8
Q

Our Commitment: Bilingual service

A

We will respect your right to communicate and receive service from the CBSA in the official language of your choice

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9
Q

Our Commitment: Fair application of the law

A

e will administer applicable laws in an objective and non-discriminatory manner.

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10
Q

Our Commitment: Accurate information

A

We will respond to your request in an accurate, efficient and timely manner.

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11
Q

Our Commitment: Privacy and confidentiality

A

We will be discreet and tactful in our interactions with you, and we will respect your right to privacy and confidentiality.

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12
Q

Our Commitment: Review of our actions and decisions

A

If you believe that you have not received full entitlements under the law or that the law has not been applied fairly, we will review our actions and decisions with impartiality and ensure that corrective measures are put in place where appropriate

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13
Q

What are values?

A

They represent what we believe and care about.

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14
Q

What are 3 CBSA Values?

A

Respect
Integrity
Professionalism

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15
Q

Respect: Public Sector (Democracy):
Who are elected officials accountable too?
What is essential to our democratic system?

A

Public servants recognize that elected officials are accountable to Parliament, and ultimately to the Canadian people and that a non-biased public sector is essential to our democratic system.

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16
Q

Respect: Public Sector (People): (3)

A
  • Treating all people with respect, dignity and fairness is fundamental to our relationship with the Canadian public
  • Respect contributes to a safe and healthy work environment that promotes engagement, openness and transparency.
  • The diversity of our people and the ideas they generate are the source of our innovation.
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17
Q

Respect (CBSA Values) 4

A
  • Serve the public interest through non-biased support of our Minister.
  • Show appreciation for the dignity, diversity and worth of all people
  • Uphold the Canadian Charter of Rights and Freedoms.
  • Develop and sustain mutual trust with our colleagues.
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18
Q

Examples of Respect in Action:

A
  • listening to others, seeking to understand their position and
  • behaving in a just, courteous and reasonable manner
    recognizing the talents and contributions of members of our diverse workforce;
  • maintaining collaborative working relationships through honest and positive communications free from harassment and discrimination.
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19
Q

What does the Charter of Rights and Freedoms say about respect?

A

Every individual is equal before and under the law and has the right to the equal protection and equal benefit of the law without discrimination.

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20
Q

Everyone is equal what can discrimination not be based on? (13)

A 
Race
National or ethnic origin
Colour
Political belief
Religion
Physical or mental ability
Sex
Gender identity or expression
Sexual orientation
Genetic characteristics
Age 
Economic, social, and family status
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21
Q

Integrity: Public Sector

A

By upholding the highest ethical standards, public servants conserve and enhance public confidence in the honesty, fairness and impartiality of the federal public sector.

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22
Q

CBSA Values: Integrity (2)

A
  • We exercise our authority in an honest, open and fair manner.
  • We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.
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23
Q

Examples of Integrity in Action:
What can not happens during our off duty private activities?
What should you refrain from using?
What kind of comments should I refrain from making?

A
  • Ensuring that our off-duty and private activities and our private financial affairs do not conflict
    with our official duties
  • using our official roles, the Agency’s property or assets, and non-publicly accessible information to gain personal advantage or to advantage or disadvantage others
  • Refraining from making derogatory comments regarding the Agency, its employees (including its managers) or the Government of Canada, especially in public spaces.
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24
Q

Professionalism: Public Sector (Stewardship):

A

Entrusted to use and care for public resources responsibly, for both the short term and long term.

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25
Q

Professionalism: Public Sector (Excellence):

A

Excellence in the design and delivery of public sector policy, programs and services is beneficial to every aspect of Canadian public life.

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26
Q

Which characteristics are essential in a high-performing organization? (4)

A

Engagement
Collaboration
Effective teamwork
Professional development

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27
Q

CBSA Values: Professionalism (3)

A

We employ public resources wisely and properly.
We provide efficient, competent and excellent service.
We set high standards of achievement and accountability both individually and collectively.

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28
Q

How does the CBSA use resources responsibly? (5)

A
  • Ensuring the use of CBSA’s resources is efficient, effective, approved and accounted for
  • Avoiding waste and misuse of the Agency’s money, property and resources
  • Safeguarding confidential information
  • Sharing knowledge only as appropriate
  • Making every effort to prevent security risks
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29
Q

How does the CBSA demonstrate professional excellence? (5)

A
  • Providing quality service that respects Canada’s official languages in accordance with our Service Commitment
  • Adapting to changing needs and being innovative to improve our programs and services
  • Being reliable and committed to working collaboratively with our colleagues
  • Addressing inappropriate behaviour with our colleagues where possible
  • Reporting serious misconduct to management, in order to build and maintain trust and accountability
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30
Q

What does HTS stand for?

A

Highly Toxic Substances

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31
Q

What have they done to help build a HTS framework? (3)

A
  • Extensive HTS training for staff
  • Change management to ensure workplace culture reflected prohibiting practices
  • Policy Suite for HTS to hold all related information in an easily accessed central location
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32
Q

What is DSEA and DSSA?

A

Designated Safe Examination Areas

Designated Safe Sampling Areas

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33
Q

Where were the DSEA and DSSA piloted?

A

Vancouver, Toronto, Montreal, and Vancouver International Mail Center

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34
Q

What is the purpose of these pilots?

A
  • Determine the procedures and requirements that would allow for the safe sampling
  • Training equipment and facilities that would be required to allow BSOs to safely examine goods suspected to contain HTS and obtain a subset for lab analysis if required.
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35
Q

Were they successful?

A

Yes. This gave the agency a framework for stopping these deadly substances before they enter the country in a safe and effective manner.

36
Q

How long has the CBSA been apart of the Public Safety Portfolio?

A

Since December 2003

37
Q

Who is the president of the CBSA?

A

John Ossowski

38
Q

When was the president appointed?

A

December 7, 2016

39
Q

Who does the president report too?

A

Reports directly to the Minister ofPublic Safety Canada

40
Q

How many employees does the CBSA have?

A

14,000

41
Q

How many BSO are there in the CBSA?

A

6,500

42
Q

How many points in Canada does the CBSA provide service at?

A

1,200

43
Q

How many international locations does the CBSA provide service?

A

39

44
Q

What are the 7 CBSA regions?

A 
Atlantic Region
Greater Toronto Area Region
Northern Ontario Region
Pacific Region
Prairie Region
Quebec Region
Southern Ontario Region
45
Q

How many land-border crossings does the CBSA manage?

A

117

46
Q

How many international airports does the CBSA operate at?

A

13

47
Q

How many land-border crossings operate 24/7?

A

61

48
Q

How many international airports that the CBSA operates in are working 24/7?

A

10

49
Q

What are the 3 largest marine ports?

A

Halifax
Montreal
Vancouver

50
Q

How many rail sites do BSO work at?

A

27

51
Q

The CBSA administers more than _____ acts, regulations and international agreements, many on behalf of other federal departments and agencies, the provinces and the territories.

A

90

52
Q

Who does the CBSA investigate? (3)

A

Suspected war criminals
National security cases
Organized crime groups

53
Q

Who does the CBSA represent? (6)

A 
CBSA  
CIC at Minister's Delegate
ID
IAD
RPD
Federal Court proceedings
54
Q

What is ID?

A

Immigration Division

55
Q

What is IAD?

A

Immigration Appeal Division

56
Q

What is RPD?

A

Refugee Protection Division

57
Q

How many locations doe the CBSA process and examine international mail?

A

3

58
Q

What are the CBSA’s main responsibilities? (8)

A 
Administering
Detaining 
Removing 
Interdicting 
Protecting 
Enforcing
Promoting
Collecting
59
Q

Responsibility: Administering (2)

A
  • A fair and impartial redress mechanism

- Legislation that governs the admissibility of people and goods, plants and animals into and out of Canada

60
Q

Responsibility: Detaining

A

Those people who may pose a threat to Canada

61
Q

Responsibility: Removing

A

People who are inadmissible to Canada, including those involved in terrorism, organized crime, war crimes or crimes against humanity

62
Q

Responsibility: Interdicting (Prohibiting/Forbidden)

A

Illegal goods entering or leaving the country

63
Q

Responsibility: Protecting

A

Food safety, plant and animal health, and Canada’s resource base

64
Q

Responsibility: Promoting (2)

A
  • Canadian business and economic benefits by administering trade legislation and trade agreements to meet Canada’s international obligations
  • Canadian interests in various international forums and
65
Q

Responsibility: Enforcing

A

Trade remedies that help protect Canadian industry from the injurious effects of dumped and subsidized imported good

66
Q

Responsibility: Collecting

A

Applicable duties and taxes on imported goods

67
Q

What is considered to be a minor in Ontario?

A

18

68
Q

What is the BSF407 for?

A

Identification of Articles for Temporary Exportation. They never expire.

69
Q

Is it illegal to bring more than $10,000 over the border?

A

No

70
Q

Does the money have to be all in Canadian?

A

No. It can be in foreign currency, stocks, cheques and various other forms of money.

71
Q

When leaving Canada with $10,000+ what do you have to do?

A

Report it to the CBSA office before you clear security.

72
Q

Can you use nexus with $10,000+?

A

No

73
Q

After 24 hours of absence how much can you claim before you have to pay duty and tax?

A

$200 CAN

74
Q

After 48 hours of absence how much can you claim before you have to pay duty and tax?

A

$800 CAN

75
Q

After 7 days of absence how much can you claim before you have to pay duty and tax?

A

$800 CAN

76
Q

What is considered an alcoholic beverage?

A

0.5% or more

77
Q

After ______ hours you can bring back 1 of the following? (3)

A
  • Two 750 ml bottles of wine
  • One large standard bottle of liquor
  • Approximately 24 cans or bottles
    (48)
78
Q

What is true about the age to bring in tobacco and alcohol?

A

You must be 18 for all tobacco product and the legal drinking age of the province your going into.

79
Q

What is E311?

A

Declaration card.

80
Q

What must be declared upon entering Canada? (4)

A
  • Firearms or other weapons (mace, switchblades)
  • Commercial goods (samples, tools, equipment)
  • Meat, dairy, fruits, vegetables, seeds, nuts, plants, animals, cut flowers, soil, wood, wood products, birds, insects.
  • Currency and/or monetary instruments totalling CAN$10,000 or more
81
Q

What is the penalty rate to get seized goods back?

A

25-70% of the value of the goods.

82
Q

If you do not declare alcohol and tobacco what ha[pens to it?

A

It is seized permanently.

83
Q

What can happen to vehicles used to unlawfully import goods?

A

They may seize it and you will have to pay a fee to get it back.

84
Q

When can you appeal seizures if you feel as though they were unfair?

A

Within 90 days.

85
Q

What can happen if you have an infraction record? (2)

A
  • You become ineligible for NEXUS

- You may undergo a more detailed examination on future trips

86
Q

What are unaccompanied goods?

A

Items you acquire while you are away and have shipped home. These counts as a part of your personal exemption and must be claimed within 40 days after you’ve left.

CBSA (1 decks)

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