INTERVIEW ANSWERS Flashcards
Introduce yourself
My name is Zairah Dessiree Taduan, and I have over nine years of experience in administrative and clerical roles.
I have worked as an Administrative and Legal Assistant at Fernando Lagman Law Office and as a Social Media Assistant at CupidDo Plants and Flowershop.
In these positions, I managed scheduling, customer inquiries, document organization, and social media management.
I am highly organized, detail-oriented, and proficient with tools like Microsoft Office and Google Apps.
My strengths include the ability to multitask, and a strong work ethic.
I am excited about this Admin Coordinator role because it aligns perfectly with my skills and experience.
I am eager to contribute to your team and support clients effectively.
I am looking forward to the opportunity to work with your agency and bring my expertise to help streamline administrative processes and enhance overall efficiency.
Can you tell us about your previous experience as an Admin Coordinator or Virtual Assistant?
In my previous roles, I have gained extensive experience in administrative and clerical support.
As an Administrative Assistant at Fernando Lagman Law Office, I was responsible for scheduling appointments, planning meetings, maintaining a filing system, and preparing expense reports.
Additionally, I managed many incoming phone calls and identified and assessed customers’ needs to achieve satisfaction as a Social Media Assistant at CupidDo Plants and Flowershop.
This blend of experiences has honed my skills in managing various administrative tasks effectively.
How have you managed your time and prioritized tasks in previous roles?
I use tools like Google Calendar to organize my tasks. Prioritizing tasks based on deadlines and importance helps me stay on track. For example, at Fernando Lagman Law Office, I managed the calendar and scheduling, ensuring all appointments and deadlines were met.
What cloud-based tools and CRMs are you proficient with?
I am proficient with Microsoft Excel and Google Workspace, which I have used extensively for data entry, document organization, and client communication.
Additionally, I have used cloud-based tools like Google Drive for file storage and sharing, ensuring that documents are accessible and organized for team collaboration.
While I have not used CRMs in my previous roles, I am very open to learning and utilizing any new tools or CRMs that may be required for the job.
I am quick to adapt to new technologies and software, and my ability to learn and adapt quickly has always helped me stay efficient and effective in my roles.
Can you describe a time when you identified an opportunity to streamline an administrative process?
At Fernando Lagman Law Office, I noticed that our document retrieval process was time-consuming. I implemented a filing system, categorizing documents, which reduced retrieval time and increased efficiency in managing client records.
How do you ensure clear communication with clients and team members when working remotely?
Clear communication is crucial, especially when working remotely. I will ensure a regular check-ins via Zoom or email. For instance, at CupidDo Plants and Flowershop, I managed customer inquiries through Facebook and maintained clear communication with potential customers, ensuring their needs were promptly addressed.
Can you give an example of how you handled a challenging situation with a client or team member?
At Fernando Lagman Law Office, I often dealt with clients who were upset about a scheduling conflict. I calmly listened to their concerns, rescheduled the appointment promptly, and followed up to ensure they were satisfied with the new arrangement. This approach helped maintain a positive client relationship.
Do you have experience working within the consulting or art consulting industry?
While I do not have direct experience in the art consulting industry, my experience as a Legal Assistant and Administrative Assistant has equipped me with transferable skills such as document management, client relations, and organizational skills. I am eager to learn and adapt these skills to the consulting industry.
How would you handle a situation where you need to research and present information on a topic you are unfamiliar with?
I approach unfamiliar topics by conducting thorough research and presenting it clearly. For example, I have experience gathering and organizing information during my time as a Legal Assistant, ensuring accuracy and clarity in my presentations.
What motivates you to work the night shift (9 PM to 6 AM Philippine time)?
I am highly adaptable to different schedules. Working the night shift allows me to align with the company’s needs and ensured uninterrupted communication. I also have a dedicated workspace and routine that helps me stay productive during these hours.
Why do you want to work with our company specifically?
I am excited to join your agency to support diverse clients.
This role will allow me to develop my skills and contribute to client success using my organizational, administrative, and interpersonal abilities.
Your focus on high-quality virtual assistance aligns with my experience and career goals, making this position a great fit for me.
How do you stay motivated and productive when working remotely?
Staying motivated and productive involves setting a structured routine and creating a conducive workspace.
Regular breaks help maintain focus and engagement.
Clear communication with the team also keeps me focused and engaged.
Do you have any questions for us?
Yes, I do.
Can you tell me more about the team I will be working with and the specific projects I would be involved in?
Additionally, what are the opportunities for professional development and growth within the company?
What is your strength?
My greatest strength is efficiently solving problems and making informed decisions.
As a Legal Assistant at Fernando Lagman Law Office, I gathered trial documents and addressed issues promptly, showcasing my attention to detail and organizational skills.
Additionally, my tech-savvy and self-motivated this helps me manage social media platforms and handle various administrative tasks with ease.
What is your weakness?
I find it challenging to delegate tasks due to my habit of handling multiple responsibilities and my aim for perfection and efficiency.”
However, I am working on trusting my team more and focusing on training and mentoring others.
This helps distribute the workload and empowers my colleagues to grow and develop their skills.
