interview Flashcards
code of ethics
*Professionalism – behaviour in work place, dress code, body language
*Professional competence – not doing task you don’t know how to do or asking for help when unsure for example if someone is sick and you have to cover but don’t know what ur doing
*Confidentiality – not leaking data, ie giving out phone numbers when doing reception phone, GDPR
*Integrity – honest in everything I do, doing things I said I would do, timesheets/ payments
*Objectivity – timesheets/ payments – not allowing bias or conflict of interest to interfere in professional judgement
professionalism
behaviour in work place, dress code, body language
Professional competence
not doing task you don’t know how to do or asking for help when unsure for example if someone is sick and you have to cover but don’t know what ur doing
confidentiality
not leaking data, ie giving out phone numbers when doing reception phone, GDPR
Integrity
honest in everything I do, doing things I said I would do, timesheets/ payments
Objectivity
timesheets/ payments – not allowing bias or conflict of interest to interfere in professional judgement
Capital income
this is income generated from one-off transactions, for example selling a vehicles
Capital expenditure
this is a purchase of an asset that will used in the business for a long period For example purchase of out jet vak (paid in full upfront)
Revenue Income
income generated from regular transactions made by the business for example payment on completion of a job
Revenue expenditure
the cost of running the business for example gas and electric bills
Personal effectiveness
: Examples given of task list making sure I meet the deadlines talked about key dates in the finance calendar.
Interpersonal skills
– communication, active listening, positive attitude, teamwork
Customer focus
understanding customer needs – example given of adding a query page for them to complete this helps me and them to understand and cover everything they need. 2nd example – suppliers. Don’t use jargon.
Sales transaction
quotation → Agreement made → (if new get customer info/ credit details/ run credit check) → purchase order received → item delivered/ sent with Pod → send over invoice → credit note if required → send over a statement of customers account.
Sales – credit
customer account – debit
Recording petty cash
– a petty cash voucher is received filled in and signed by the person requesting payment and a the person who has approved the payment → money is taken out the locked tin and given to the person → money taken out of petty cash will be posted to the credit side of petty cash book → and money put in is posted as a debit → at the end of month petty cash book is prepared and reconciled to ensure there are no discrepancies or missing cash. ( receipts must be kept for at least 6 years)