interview

Question 1

Mission Statement

Answer 1

To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-a”

Question 2

5 Critical Success Factors

Answer 2

Leadership
Talent
Customer Experience
Sales and Brand Growth
Financial Stewardship

Question 3

Leadership

Answer 3

Center of the business; has the vision, goals and creates a healthy culture.

Question 4

Talent

Answer 4

Attracting, retaining, and developing the right talent.

Question 5

Customer Experience

Answer 5

Consistency delivering a clean and safe environment to win the hearts of the guests.

Question 6

Sales and Brand Growth

Answer 6

Marketing the business to help gain/maintain momentum

Question 7

Financial Stewardship

Answer 7

Taking care of financial resources. ex: food waste, equipment, money.

Question 8

Winning Hearts Every Day

Answer 8

Clean and Safe Environment
Great Food
Fast and Accurate Service
Genuine Hospitality

Question 9

Lean

Answer 9

Delivering guests value through the elimination of waste

Question 10

Lean Four Key Drivers

Answer 10

Ensure Food Safety
Improve Product Quality
Enhance Team Member Environment
Increase Production Throughput and Capacity

Question 11

Current Cleanliness Score
and Market Average

Answer 11

64%/72%

Question 12

Current Taste Score and Market Average

Answer 12

64%/74%

Question 13

Current Temperature Score and Market Average

Answer 13

63%/72%

Question 14

Current Fast Service Score and Market Average

Answer 14

64%/69%

Question 15

Current Order Accuracy Score and Market Average

Answer 15

94%/95%