Interview Flashcards
Why do you want to join BA?
Reputation, professional image, pride, new start up, part of a bigger team
Tell me about yourself
Passion, jobs,
Say something funny?
What do you call a deer with no eyes? No idea…
What do you know about British Airways?
2nd largest airline in UK by revenue Sean doyle 253 aircraft 47 on order 160 routes 30000 employees OneWorld Alliance BA Cityflyer Qatar Airways 25% stake in IAG
How does it differ from other large airlines such as Virgin?
Size, routes, fleet, longhaul, private company, no alliances or subsidiary airlines
What major events have happened to BA on a European level in the last 12 months?
Covid 19
Oil price fluctuation
Brexit
Ukraine invasion
Is there anything you think you should have told us?
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How do you share plans and mental models with others?
Make sure they can hear and see me without straining, talk clearly, concisely and make sure they understand my model
What’s your decision making process? Do you follow a set pattern?
CLEAR model
What can you add to customer service, disregarding anything operational?
A genuine willingness to look out for the customer experience and go the extra mile for them when I can be it organising onward connecting flight arrangements or trying to track down lost property
When have you had to do something due to regulations that you think your could have done more efficiently another way?
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Do you think cultural diversity is a benefit to a company?
Diversity is an immense benefit to a company because it brings with it a wide range of skills and opinions and knowledge which when combined allow the company to deal with a huge range of situations. An obvious benefit it multi-lingual. But also in depth cultural knowledge and understanding about customs and attitudes.
Define CRM. Example of when you have seen or used good CRM
What is your biggest weakness?
What are your strengths?
What made you want to become a pilot?
What have you done to stay current and combat skill fade since redundancy?
Why do you think BA should hire you ?
What are the Threats currently facing BA?
What do you think of SOP’s? Are they good or Bad?
Define Leadership?
What qualities make a Leader?
What new technologies have BA implemented?
Give me an example of when you made a bad decision?
You have done something badly…
You have learnt from a professional mistake…
You under achieved…
You felt a team’s performance was not up to par…
Give me an example of when you made a good decision?
You have shown good judgement…
You have done something well…
Give me an example of when you’ve made a team decision that others haven’t liked?
You have made a difficult decision…
You have made a big decision…
You have made a team decision…
You have influenced a decision…
Give me an example of when others in a team have made / implemented a decision that you disagree with? How did you deal with it? How did you adapt?
Give me an example of a time you had to deal with change in the workplace.
Give me some examples of good customer service that YOU have delivered?
You have improved customer service…
When have you had to put costs ahead of customer expectations?
Give me an example of when you have influenced others?
You have persuaded someone of your point of view…
You have influenced a situation…
You have influenced a team…
You have motivated a team…
Give me an example of when you have been the leader of a team?
You have demonstrated good leadership…
You have worked effectively as a team leader…
You have worked effectively as a team member…
Able to effectively motivate and lead a team and involve others
Able to build and maintain good working relationships with all crew and ground staff
Been involved in something you couldn’t cope with / out of your depth? What did you do?
You have dealt with a difficult situation…
Give me an example of when you have taken ownership of a problem?
Give me an example of when you have had to think outside the box?
Give an example of being involved in a serious situation?
Give me an example of when you dealt with an awkward situation?
Demonstrate working to company standard procedures
Ability to remain calm under high pressure situations
Demonstrate excellent verbal communication skills with the ability to give clear, confident instructions.
Demonstrate excellent attention to detail
Demonstrate high levels of situational awareness
Give me an example of when you took a risk?
Give me an example of when you have bent the rules to meet an objective?
Give me an example of when you have delivered sensitive news to someone?
Give me an example of when you have showed compassion and empathy?
Give me an example of when you had to deliver bad news to the crew and how you went about it?
You have disagreed with someone…
You have dealt with a conflict…
Give me an example of when you dealt with confrontation?
Give me an example of when you diffused conflict?
You have diffused a situation…
You have dealt with a difficult customer or person…
You have shown good judgement…
You have done something well…
You have fallen short on something…
You could have done better at something…
You fell short of your goal…
You felt your performance let you down…
You have had to use good communication skills…
Have communicated effectively to a team…
Had to adapt your communication style…
You have dealt with cultural diversity…
You have had to be accommodating due to reasons of cultural diversity
You have been too accommodating and thereby have let someone down…
You have demonstrated flexibility in the work place…
You have dealt with criticism…
When you have performance managed someone…
You’ve performance managed a friend…
