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A320 > Interview > Flashcards

Interview Flashcards

1
Q

Why do you want to join BA?

A

Reputation, professional image, pride, new start up, part of a bigger team

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2
Q

Tell me about yourself

A

Passion, jobs,

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3
Q

Say something funny?

A

What do you call a deer with no eyes? No idea…

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4
Q

What do you know about British Airways?

A 
2nd largest airline in UK by revenue
Sean doyle
253 aircraft 47 on order
160 routes
30000 employees
OneWorld Alliance
BA Cityflyer
Qatar Airways 25% stake in IAG
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5
Q

How does it differ from other large airlines such as Virgin?

A

Size, routes, fleet, longhaul, private company, no alliances or subsidiary airlines

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6
Q

What major events have happened to BA on a European level in the last 12 months?

A

Covid 19
Oil price fluctuation
Brexit
Ukraine invasion

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7
Q

Is there anything you think you should have told us?

A

?

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8
Q

How do you share plans and mental models with others?

A

Make sure they can hear and see me without straining, talk clearly, concisely and make sure they understand my model

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9
Q

What’s your decision making process? Do you follow a set pattern?

A

CLEAR model

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10
Q

What can you add to customer service, disregarding anything operational?

A

A genuine willingness to look out for the customer experience and go the extra mile for them when I can be it organising onward connecting flight arrangements or trying to track down lost property

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11
Q

When have you had to do something due to regulations that you think your could have done more efficiently another way?
Lorem ipsum

A

?

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12
Q

Do you think cultural diversity is a benefit to a company?

A

Diversity is an immense benefit to a company because it brings with it a wide range of skills and opinions and knowledge which when combined allow the company to deal with a huge range of situations. An obvious benefit it multi-lingual. But also in depth cultural knowledge and understanding about customs and attitudes.

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13
Q

Define CRM. Example of when you have seen or used good CRM

A
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14
Q

What is your biggest weakness?

A
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15
Q

What are your strengths?

A
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16
Q

What made you want to become a pilot?

A
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17
Q

What have you done to stay current and combat skill fade since redundancy?

A
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18
Q

Why do you think BA should hire you ?

A
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19
Q

What are the Threats currently facing BA?

A
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20
Q

What do you think of SOP’s? Are they good or Bad?

A
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21
Q

Define Leadership?

A
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22
Q

What qualities make a Leader?

A
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23
Q

What new technologies have BA implemented?

A
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24
Q

Give me an example of when you made a bad decision?

A
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25
Q

You have done something badly…

A
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26
Q

You have learnt from a professional mistake…

A
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27
Q

You under achieved…

A
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28
Q

You felt a team’s performance was not up to par…

A
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29
Q

Give me an example of when you made a good decision?

A
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30
Q

You have shown good judgement…

A
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31
Q

You have done something well…

A
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32
Q

Give me an example of when you’ve made a team decision that others haven’t liked?

A
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33
Q

You have made a difficult decision…

A
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34
Q

You have made a big decision…

A
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35
Q

You have made a team decision…

A
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36
Q

You have influenced a decision…

A
37
Q

Give me an example of when others in a team have made / implemented a decision that you disagree with? How did you deal with it? How did you adapt?

A
38
Q

Give me an example of a time you had to deal with change in the workplace.

A
39
Q

Give me some examples of good customer service that YOU have delivered?

A
40
Q

You have improved customer service…

A
41
Q

When have you had to put costs ahead of customer expectations?

A
42
Q

Give me an example of when you have influenced others?

A
43
Q

You have persuaded someone of your point of view…

A
44
Q

You have influenced a situation…

A
45
Q

You have influenced a team…

A
46
Q

You have motivated a team…

A
47
Q

Give me an example of when you have been the leader of a team?
You have demonstrated good leadership…
You have worked effectively as a team leader…

A
48
Q

You have worked effectively as a team member…

A
49
Q

Able to effectively motivate and lead a team and involve others

A
50
Q

Able to build and maintain good working relationships with all crew and ground staff

A
51
Q

Been involved in something you couldn’t cope with / out of your depth? What did you do?

A
52
Q

You have dealt with a difficult situation…

A
53
Q

Give me an example of when you have taken ownership of a problem?

A
54
Q

Give me an example of when you have had to think outside the box?

A
55
Q

Give an example of being involved in a serious situation?

A
56
Q

Give me an example of when you dealt with an awkward situation?

A
57
Q

Demonstrate working to company standard procedures

A
58
Q

Ability to remain calm under high pressure situations

A
59
Q

Demonstrate excellent verbal communication skills with the ability to give clear, confident instructions.

A
60
Q

Demonstrate excellent attention to detail

A
61
Q

Demonstrate high levels of situational awareness

A
62
Q

Give me an example of when you took a risk?

A
63
Q

Give me an example of when you have bent the rules to meet an objective?

A
64
Q

Give me an example of when you have delivered sensitive news to someone?

A
65
Q

Give me an example of when you have showed compassion and empathy?

A
66
Q

Give me an example of when you had to deliver bad news to the crew and how you went about it?

A
67
Q

You have disagreed with someone…

A
68
Q

You have dealt with a conflict…

A
69
Q

Give me an example of when you dealt with confrontation?

A
70
Q

Give me an example of when you diffused conflict?

A
71
Q

You have diffused a situation…

A
72
Q

You have dealt with a difficult customer or person…

A
73
Q

You have shown good judgement…

A
74
Q

You have done something well…

A
75
Q

You have fallen short on something…

A
76
Q

You could have done better at something…

A
77
Q

You fell short of your goal…

A
78
Q

You felt your performance let you down…

A
79
Q

You have had to use good communication skills…

A
80
Q

Have communicated effectively to a team…

A
81
Q

Had to adapt your communication style…

A
82
Q

You have dealt with cultural diversity…

A
83
Q

You have had to be accommodating due to reasons of cultural diversity

A
84
Q

You have been too accommodating and thereby have let someone down…

A
85
Q

You have demonstrated flexibility in the work place…

A
86
Q

You have dealt with criticism…

A
87
Q

When you have performance managed someone…

A
88
Q

You’ve performance managed a friend…

A

A320 (3 decks)

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