interview Flashcards
Mission
The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
Culture
Appreciation, Recognition, Celebration
Employee & Company is responsible for culture.
History of fun & creative events.
Local & Companywide Culture Committees
Annual CompanyWide Celebrations: Spirit Parties, Chilli Cookoffs, Southwest Rallies
Local Hosted celebrations and recognition for life events and milestones
Internal Awards and Programs-Winning Spirit Award & President Award
Purpose
Connect people to what’s important in their lives through friendly, reliable, low-cost air travel
Vision
To be the worlds most loved, efficient, profitable airline
Company Promise
Providing they won’t work environment with equal opportunity
for learning and personal growth Employer will provide what’s expected to share with passenger
-concern
- respect
-caring attitude
Employee Promise
Demonstrates Warrior Spirit
-strive to be the best and never give up
Servant Heart
-deliver legendary customer service treat others with respect
Fun LUVing Attitude -not taking self seriously and embrace Southwest family
Mission
Dedication to highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit .
Values ME
How I show up! PRIDE INTEGRITY HUMILITY How I conduct myself everyday
Values WE
How we treat each other TEAMWORK HONEST SERVICE W LUV How we interact with people and win as a team
Values SOUTHWEST
How SW Succeeds EFFICIENCY DISCIPLINE EXCELLENCE How we succeeded together
Citizenship
All about HEART
Connecting people and championing communities
Distance doesn’t keep us from our neighbors. Unity is at the heart of what princess together.
Problem Solving
-Define Problem
-Generate Alternatives
All possible alternatives
-Evaluate/ Select Alternative Final Solution
-Implement the Solution What Actions would you take to implement your solution
Tell Me about yourself
Keep it professional not personal highlights skills as a pertains to job
& accomplishment include transferable skills
Taylor your answer to the job description
Problem Solving Response
S T A R
S. ituation
Describe
T. ask
Highlight task need to be done
A. ction
What action did you take
R. esults
Explain what happened
Problem Solving
Popo conversation with empathy Put yourself in the situation to understand Be observant genuinely care Listen slow down ask follow up questions Try under emotion Open up about your feelings mutual understanding share commonality
Questions
I am really interested in doing the best job possible when and how often will I receive feedback on my performance?
In an effort to set my own goals can you tell me about the goals I will have on the job?
What resources well I have access to that would help me but I perform my job duty outside of the initial or week training?
How might I expect my position to evolve ball at Southwest Airlines?
I love creating experiences for people born or how is someone chosen to be on the local culture committee? Is that a volunteer or paid position?
Who is considered the leader or supervisor on a plane how does that work?
Top 2 Strengths
Responsibility
Description
People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty
Individualization
Description
People who are especially talented in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how people who are different can work together productively.
