interview

Question 1

Mission

Answer 1

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Question 2

Culture

Answer 2

Appreciation, Recognition, Celebration

Employee & Company is responsible for culture.

History of fun & creative events.

Local & Companywide Culture Committees

Annual CompanyWide Celebrations: Spirit Parties, Chilli Cookoffs, Southwest Rallies

Local Hosted celebrations and recognition for life events and milestones

Internal Awards and Programs-Winning Spirit Award & President Award

Question 3

Purpose

Answer 3

Connect people to what’s important in their lives through friendly, reliable, low-cost air travel

Question 4

Vision

Answer 4

To be the worlds most loved, efficient, profitable airline

Question 5

Company Promise

Answer 5

Providing they won’t work environment with equal opportunity
for learning and personal growth Employer will provide what’s expected to share with passenger
-concern
- respect
-caring attitude

Question 6

Employee Promise

Answer 6

Demonstrates Warrior Spirit
-strive to be the best and never give up
Servant Heart
-deliver legendary customer service treat others with respect
Fun LUVing Attitude -not taking self seriously and embrace Southwest family

Question 7

Mission

Answer 7

Dedication to highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit .

Question 8

Values ME

Answer 8

How I show up!
PRIDE
INTEGRITY 
HUMILITY 
How I conduct myself everyday

Question 9

Values WE

Answer 9

How we treat each other
TEAMWORK
HONEST
SERVICE W LUV
How we interact with people and win as a team

Question 10

Values SOUTHWEST

Answer 10

How SW Succeeds
EFFICIENCY 
DISCIPLINE 
EXCELLENCE 
How we succeeded together

Question 11

Citizenship

Answer 11

All about HEART
Connecting people and championing communities
Distance doesn’t keep us from our neighbors. Unity is at the heart of what princess together.

Question 12

Problem Solving

Answer 12

-Define Problem
-Generate Alternatives
All possible alternatives
-Evaluate/ Select Alternative Final Solution
-Implement the Solution What Actions would you take to implement your solution

Question 13

Tell Me about yourself

Answer 13

Keep it professional not personal highlights skills as a pertains to job
& accomplishment include transferable skills
Taylor your answer to the job description

Question 14

Problem Solving Response

Answer 14

S T A R
S. ituation
Describe

T. ask
Highlight task need to be done

A. ction
What action did you take

R. esults
Explain what happened

Question 15

Problem Solving

Answer 15

Popo conversation with empathy
Put yourself in the situation to understand
Be observant genuinely care Listen 
slow down 
ask follow up questions
Try under emotion
Open up about your feelings 
mutual understanding 
share commonality

Question 16

Questions

Answer 16

I am really interested in doing the best job possible when and how often will I receive feedback on my performance?

In an effort to set my own goals can you tell me about the goals I will have on the job?

What resources well I have access to that would help me but I perform my job duty outside of the initial or week training?

How might I expect my position to evolve ball at Southwest Airlines?

I love creating experiences for people born or how is someone chosen to be on the local culture committee? Is that a volunteer or paid position?

Who is considered the leader or supervisor on a plane how does that work?

Question 17

Top 2 Strengths

Answer 17

Responsibility

Description
People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty

Individualization

Description
People who are especially talented in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how people who are different can work together productively.