intervievarea victimelor și a martorilor Flashcards

1
Q

what are the 2 primary investigate questions when a crime is reported

A
  1. what happened - and whats the nature of the offence
  2. who committed the offence
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2
Q

what do investigators do after a crime

A

look at forensic evidence if there are clues left at the crime scene

look to get eyewitness evidence - from people who may have seen or heard what happened

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3
Q

why is investigative interviewing a complex task

A

it requires:
- interpersonal skills to build rapport and trust
- skills at asking the right questions at the right time
- knowledge of memory - the susceptibility of memory
- professional knowledge, expertise, and competence

a lot of police officers who conduct the interviews do not know about the importance and why they are following certain techniques during the interview like reinstate the context because they do not know about psychology

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4
Q

what are the early problems of interviewing witnesses

A

whenever police has to conduct interviews they see it as a routine and largely uninteresting

-questions were rapid-fire and pressuring (on average only 1 second separated the next question) (Fisher)

  • witnesses were often interrupted (George, McLean)
  • use of leading questions (introducing information the interviewee hadn’t mentioned themselves previously, or suggesting a response in the question)
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5
Q

what are the consequences of poor investigative interviews

A
  • incomplete witness accounts at best. unreliable evidence at worst
  • can lead to insufficient OR erroneous investigative leads
  • insufficient evidence to progress the case to court
  • insufficient evidence for legal decision makers to dispense appropriate justice (wrong person in prison)
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6
Q

knowing the consequences of investigate interviews, the peace model of investigative interviewing (1992) was introduced

A

PEACE model

  • planning and preparation
  • engage and explain
  • account, clarify, challenge
  • closure
  • evaluation
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7
Q

what are the 3 types of investigative interviews

A

the cognitive interview
initial account interviews
the self-administered interview

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8
Q

what is the cognitive interview (Fisher & geiselman, 1992)

A

an interview technique based on principles of memory retreival and general cognition, social dynamids and communication

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9
Q

what are the CIs mnemonics to facilitate retrieval

A
  • report everything
  • mental reinstatement of context
  • recalling evens in a variety of different orders
  • change perspective
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10
Q

what are the 6 different phases of the CI

A
  1. greet and establish rapport
  2. explain aim of interview
  3. elicit account
  4. use cognitive mnemonics to facilitate retrieval
  5. summarise
  6. close the interview
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11
Q

what is phase 1: greet and establish rapport

A

rapport is a bond or connection between an interviewer and interviewee

purpose of building rapport:
- reduce anxiety
- encourage a situation where the interviewee is comfortable to share information
- encourage cooperation

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12
Q

what are some stats around building rapport

A

interviewers who make an effort to develop rapport are found to elicit significantly more detailed and accurate memory reports from witnesses, suspects

collins et al 2002

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13
Q

another research on professional rapport (Gabbert et al 2021)

A

final studies included 35

study shows percentages of studies featuring behaviours that function to support 3 key methods to build rapport

66% active listening (paying attention)
51% show personal interest/reciprocity (personalising/relationship building)
40% use of self-disclosure (personalising/relationship building)

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14
Q

what is phase 2: explain the aim of the interview

A

the role of the interviewer is as a facilitator
control should be passed from interviewer to interviewee (they have control) “I do not know what happened. You are the one with all the information, so tell me everything you remember”

interviewees should know what is expected of them as a witness
“I need as much information as possible about your own memories, in your own words.”
“I’d like to be able to pick out the person out in a crowd based on the description you give me.”

Interviewees should feel that there is unlimited time for recall and provision of elaborate, detailed responses

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15
Q

what is phase 3: elicit account

A

gain information in the witness’s own words, as this helps increase accuracy and to make it easier to defend the legitimacy of statements if necessary

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16
Q

what are the 2 phases in elicit account

A

information gathering

enquiries, clarifications, challenges

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17
Q

what are the main skills required for elicit account

A

using question types appropriately
effective note-taking, organised by key topics

developed a SIP (structured interview protocol)
- open prompts: tell me as much details in your own words of what happened (breadth of info)
- open prompts: tell me more about X (depth of info)

-focused prompts: WH. questions

-closed questions: only if nec.

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18
Q

Structured interview protocol (in green)

A

use open questions for breadth of information

‘tell me what happened’

use natural facilitators (nodding, ‘uh, huh’) to encourage them to keep taking

do not interrupt

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19
Q

structured interview protocol (yellow)

A

if more information is required, use open questions for depth of information (TED)

Tell me more about
Explain in more detail what you mean about
Describe in more detail

X,Y,Z should always be details that have already been mentioned by the witness (use witness’s own wording)

use neutral facilitators to encourage them to keep talking

use echo statements (repeating back the witness’s words in instances of silence) to encourage them to resume talking

do not interrupt

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20
Q

structured interview protocol (orange)

A

if more information is still required, use focused questions for more specific information (5-WH)

where
who
when
how
what

use neutral facilitators to encourage them to keep talking

do not interrupt

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21
Q

structured interview protocol (red)

A

when open and focused questions do not gain any further information from the interviewee, you might need to use closed questions, or option posing questions for the purpose of clarification

only used closed qs if nec. they are most frequently associated with errors

‘did he carry the knife in his left or right hand’

through this closed question you might reinforced the idea that there was a knife even though there might have not been one and the witness is remembering a false memory

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22
Q

what are the problems with closed questions as an interviewing technique

A

people tend to only answer the questions that the interviewer asks; if haven’t asked the right questions, you risk missing out on a lot of valuable information

ppl quickly get used to passively providing short answers to the question asked, rather than elaborating on anything

ppl make more errors when interviewed this way; because they are trying their best to answer all questions, and are more inclined to guess

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23
Q

why are open questions more effective in eliciting reliable information

A

TED
Tell
Describe
Explain

Encourages people to take on an active role of generating and providing information, rather than a passive role of simply answering questions.

Increases both the amount and the accuracy of information elicited.

24
Q

what are the benefits of using open questions

A

Open questions tend to elicit longer and more detailed responses because the person has time to retrieve and concentrate on their memory without being interrupted.

Research shows that this also helps the person to naturally jog his or her memory for other bits of related information that might be important.

Responses given to open questions are more accurate than those given to closed questions, because the person has control over what they choose to report, which normally means that they report details that they are most confident about, and withhold information that they are less sure of.

25
what is Phase 4: report everything
Encourages reporting without any editing, even if witnesses consider details to be unimportant or trivial. Witnesses are instructed to avoid guessing. Allows the witness to generate his/her own retrieval cues. Enables the interviewer to gain a more complete picture.
26
what is phase 4: Mental Reinstatement of Context
Encourages a witness to mentally recreate the psychological and physical environment which existed at the time of the event. Descriptions of the environment, the people, smells, feelings and reactions to events. Draws upon the “encoding specificity” principle of memory (e.g. Thompson & Tulving, 1970).
27
what is the UK police guidelines regarding use of MRC technique
Interviewer instructs witness to; “Think about what you were doing that day. Think about what was happening. 
Focus on everything you could see. Concentrate on who you were with. 
Think about the other people who may have been near you. 
Concentrate on what was said. Think about the weather at the time.” Delivered slowly & deliberately - Pause for several seconds in between each mini instruction.
28
what is phase 4: Recall in different temporal orders
Witnesses are asked to recall the event using a variety of different orders: - Reverse order - Starting from most salient point and moving forward/backwards from that point. Discourages use of script knowledge May facilitate the recall of script inconsistent information
29
what is phase 4: change perspective technique
Witnesses are asked for recall from a variety of perspectives In the shoes of another witness. Forces change in retrieval description, allowing additional information to be recalled from new perspective. Extreme care recommended in the use of this technique Concern that instructions to adopt someone else’s perspective might be interpreted as an invitation to fabricate an answer.
30
Meta-analysis of Cognitive Interview
Memon, Meissner, & Fraser (2010) Meta-analysis of 46 papers. Found that the CI produces: - A large increase in correct details - A small increase in errors - No difference in confabulations - Modified versions of the CI yielded similar effects. - CI benefits older witnesses more than young adults. - The effect size declines with delay between event and interview. - Longer delay (1-2 weeks) reduces correct details and confabulations.
31
what are cons of CI
The CI is time consuming and resource intensive to train and apply. Ambivalence by officers towards its use. Lack of understanding (officers might know how to use it, but not know how it works) Some components (e.g., the Reverse Order instruction) are difficult to apply and the underlying logic is not apparent. CI was restricted to more serious offences and conducted by an increasingly limited number of officers. Many forces no longer train officers to use the CI.
32
what is the Initial Account Interviews
New evidence-based interview guidelines for frontline police officers (2019) Developed as follows: Policy-makers, specialist and generalist practitioners; academic 
subject matter experts, and lay members worked collaboratively; The goal was for the guidance is based on best available evidence 
by carrying out systematic reviews of relevant research and 
supplementing these with unbiased consensus of expert opinion; The guidance took the form of a series of recommendations for 
practice with underpinning supporting evidence.
33
rapport building
officers should take steps to build and maintain rapport with the witness throughout the interaction moderate evidence based
34
witness separation
officers should separate witnesses to take initial accounts and make sure they are out of earshot of other witnesses moderate evidence based
35
clarifying sources of information
throughout the first account, officers should clarify the source of the information the witness is providing, e.g. did you see this yourself? good evidence base
36
alcohol intoxication
officers and staff can take an initial account from an intoxicated person limited evidence practitioner evidence
37
witnesses' own words and open questioning
officers should allow the witness to give an account in their own words, using open questions where possible, to obtain sufficient reliable information to determine next steps moderate evidence
38
non-leading approach to questioning
officers should gather information in an objective way and remain neutral if giving feedback, both verbal and non-verbal, to the witness on the information they are providing moderate evidence
39
allowing uncertainty
if a witness is unable to be specific then the officer should not push them to provide an answer moderate evidence
40
suggesting eye closure
in some circumstances, the officer may suggest that the witness close their eyes if they need help to focus and recall more detail moderate evidence
41
advice on information exposure
after taking an initial account, officers should consider advising witnesses that exposure to other sources of information about the event may affect their recollection and where possible it should be avoided if it is unavoidable, the witness should be advised to make a note of the sources moderate evidence
42
identity and record vulnerability and needs
officers should seek to identify and record any apparent witness needs and vulnerabilities, including reported and observed demeanour, reluctance, and physical or communication needs, to inform future decision making practitioner evidence
43
what is The Self-Administered Interview addressing
serious crime: multiple witnesses limited resources = delay before full interview during this period, eyewitness memory is: prone to forgetting and prone to distortion
44
what is Memory decay
People forget things very fast (Ebbinghaus, 1885) Especially details (often vital in an investigation) Instead, we remember the gist (Goldsmith et al., 2005) Memory also fragments over time One detail no longer reminds us of the next detail as it once might have done The completeness & accuracy of recall decreases as the delay between witnessing & recall increases
45
what is Memory distortion
Memory is fallible and reconstructive. Susceptible to influence From internal sources (stereotypes, schemas) From external sources (co-witnesses, media) Source-confusions are responsible for many memory errors. The source of a memory is forgotten faster than the content of the memory (Horry et al., 2014)
46
what is a solution to memory decay and memory distortion
An early recall opportunity can help ‘inoculate’ against forgetting (Brock et al., 1999; McCauley & Fisher, 1995). An item once retrieved is more likely to be retrieved in future (Bjork, 1988; Shaw et al., 1995). Hypermnesia: Repeated retrieval attempts = increased recollection (Turtle & Yuille, 1994). An early recall opportunity can help protect against exposure to misleading post-event information (Gabbert et al., 2012; Memon et al., 2009).
47
what is The Self-Administered Interview (SAI) Gabbert, Hope, & Fisher, 2009
An evidence-based investigative tool that can be used to elicit comprehensive initial statements from witnesses, quickly and efficiently. 
 It takes the form of a standardised protocol of clear instructions 
and questions that enable witnesses to provide their own statement.
48
what are the benefits of SAI
Minimal delay between incident and retrieval Multiple witnesses can provide accounts simultaneously Helps identify key witnesses, and aids corroboration Frees up police resources
49
what are the key sections of SAI
What happened? Who committed the crime? Any vehicles involved? Any other witnesses? ADVOKATE questions (quality assessment)
50
what are the challenges and solutions to SAI
Challenge: No officer present to ‘engage and explain’ Solutions: Carefully designed information regarding
 what is expected from witnesses Clear instructions about ‘ground rules’ Plain language throughout Pleasant tone of language throughout
51
what are other challenges and solutions to SAI
Challenge: No officer present to provide retrieval support Solutions: Incorporate retrieval techniques that work in the absence of officer administration Mental reinstatement of context Sketch reinstatement of context Use of open questions Use of non-leading memory cues
52
what was found when testing the self-administered interview
Basic procedure using a mock-witness paradigm: 1. General public recruited to act as mock-witnesses 2. View a simulated crime 3. Complete either an SAI, a free-recall, or nothing 4. Delay > 1wk prior to ‘formal interview’ (during which time some people might be exposed to misleading PEI) 5. Formal interview to test memory
53
research on SAI
Horry et al. (2021) – meta-analysis of 19 studies. The SAI elicits more correct details from witnesses than other reporting formats, with only a slight cost to overall accuracy. Initial completion of an SAI was also found to reduce forgetting, leading to subsequent accounts that were more detailed and accurate for witnesses who had completed an initial SAI than for those who had not. In addition, research has also found that completing an SAI after witnessing a crime: - Protects against memory distortions caused by exposure to misleading questions and Post-Event Information (Gabbert et al., 2012; Gittins et al., 2014) - Enhances performance in a subsequent interview (Gawrylowicz et al., 2013; 2014) the SAI is an effective tool for capturing detailed initial accounts and for preserving witness memory until a formal investigative interview can be conducted.
54
case study: multiple eyewitnesses
Fatal road traffic collision 3 perpetrators, 2 investigating officers, 16 witnesses 8 witnesses interviewed by officers Remaining 8 given SAI to complete at the scene feedback from the investigative officers: 7 forms were comprehensive, and a few were more detailed and beyond the standard that some officers sometimes produce. many contained useful detail in proving the case
55
case study 2 single victim:
Violent group, known to police, multiple criminal incidents Male gang member organised attack on ex-girlfriend and her new boyfriend He was shot; she was badly beaten (with broken jaw). One suspect arrested and in custody Testimony from victim urgently required in a legally useable format Interview Advisor liaised with CPS and decision to use SAI Charged with S.18 Grievous Bodily Harm with Intent on basis of SAI statement
56
current position of SAI
In 2019, the College of Policing recommended the officers use the SAI when there are multiple witnesses, and the National Crime Agency recommended use of the SAI within the Witness Interview Strategy for Critical Incidents.