intervievarea victimelor și a martorilor Flashcards
what are the 2 primary investigate questions when a crime is reported
- what happened - and whats the nature of the offence
- who committed the offence
what do investigators do after a crime
look at forensic evidence if there are clues left at the crime scene
look to get eyewitness evidence - from people who may have seen or heard what happened
why is investigative interviewing a complex task
it requires:
- interpersonal skills to build rapport and trust
- skills at asking the right questions at the right time
- knowledge of memory - the susceptibility of memory
- professional knowledge, expertise, and competence
a lot of police officers who conduct the interviews do not know about the importance and why they are following certain techniques during the interview like reinstate the context because they do not know about psychology
what are the early problems of interviewing witnesses
whenever police has to conduct interviews they see it as a routine and largely uninteresting
-questions were rapid-fire and pressuring (on average only 1 second separated the next question) (Fisher)
- witnesses were often interrupted (George, McLean)
- use of leading questions (introducing information the interviewee hadn’t mentioned themselves previously, or suggesting a response in the question)
what are the consequences of poor investigative interviews
- incomplete witness accounts at best. unreliable evidence at worst
- can lead to insufficient OR erroneous investigative leads
- insufficient evidence to progress the case to court
- insufficient evidence for legal decision makers to dispense appropriate justice (wrong person in prison)
knowing the consequences of investigate interviews, the peace model of investigative interviewing (1992) was introduced
PEACE model
- planning and preparation
- engage and explain
- account, clarify, challenge
- closure
- evaluation
what are the 3 types of investigative interviews
the cognitive interview
initial account interviews
the self-administered interview
what is the cognitive interview (Fisher & geiselman, 1992)
an interview technique based on principles of memory retreival and general cognition, social dynamids and communication
what are the CIs mnemonics to facilitate retrieval
- report everything
- mental reinstatement of context
- recalling evens in a variety of different orders
- change perspective
what are the 6 different phases of the CI
- greet and establish rapport
- explain aim of interview
- elicit account
- use cognitive mnemonics to facilitate retrieval
- summarise
- close the interview
what is phase 1: greet and establish rapport
rapport is a bond or connection between an interviewer and interviewee
purpose of building rapport:
- reduce anxiety
- encourage a situation where the interviewee is comfortable to share information
- encourage cooperation
what are some stats around building rapport
interviewers who make an effort to develop rapport are found to elicit significantly more detailed and accurate memory reports from witnesses, suspects
collins et al 2002
another research on professional rapport (Gabbert et al 2021)
final studies included 35
study shows percentages of studies featuring behaviours that function to support 3 key methods to build rapport
66% active listening (paying attention)
51% show personal interest/reciprocity (personalising/relationship building)
40% use of self-disclosure (personalising/relationship building)
what is phase 2: explain the aim of the interview
the role of the interviewer is as a facilitator
control should be passed from interviewer to interviewee (they have control) “I do not know what happened. You are the one with all the information, so tell me everything you remember”
interviewees should know what is expected of them as a witness
“I need as much information as possible about your own memories, in your own words.”
“I’d like to be able to pick out the person out in a crowd based on the description you give me.”
Interviewees should feel that there is unlimited time for recall and provision of elaborate, detailed responses
what is phase 3: elicit account
gain information in the witness’s own words, as this helps increase accuracy and to make it easier to defend the legitimacy of statements if necessary
what are the 2 phases in elicit account
information gathering
enquiries, clarifications, challenges
what are the main skills required for elicit account
using question types appropriately
effective note-taking, organised by key topics
developed a SIP (structured interview protocol)
- open prompts: tell me as much details in your own words of what happened (breadth of info)
- open prompts: tell me more about X (depth of info)
-focused prompts: WH. questions
-closed questions: only if nec.
Structured interview protocol (in green)
use open questions for breadth of information
‘tell me what happened’
use natural facilitators (nodding, ‘uh, huh’) to encourage them to keep taking
do not interrupt
structured interview protocol (yellow)
if more information is required, use open questions for depth of information (TED)
Tell me more about
Explain in more detail what you mean about
Describe in more detail
X,Y,Z should always be details that have already been mentioned by the witness (use witness’s own wording)
use neutral facilitators to encourage them to keep talking
use echo statements (repeating back the witness’s words in instances of silence) to encourage them to resume talking
do not interrupt
structured interview protocol (orange)
if more information is still required, use focused questions for more specific information (5-WH)
where
who
when
how
what
use neutral facilitators to encourage them to keep talking
do not interrupt
structured interview protocol (red)
when open and focused questions do not gain any further information from the interviewee, you might need to use closed questions, or option posing questions for the purpose of clarification
only used closed qs if nec. they are most frequently associated with errors
‘did he carry the knife in his left or right hand’
through this closed question you might reinforced the idea that there was a knife even though there might have not been one and the witness is remembering a false memory
what are the problems with closed questions as an interviewing technique
people tend to only answer the questions that the interviewer asks; if haven’t asked the right questions, you risk missing out on a lot of valuable information
ppl quickly get used to passively providing short answers to the question asked, rather than elaborating on anything
ppl make more errors when interviewed this way; because they are trying their best to answer all questions, and are more inclined to guess
why are open questions more effective in eliciting reliable information
TED
Tell
Describe
Explain
Encourages people to take on an active role of generating and providing information, rather than a passive role of simply answering questions.
Increases both the amount and the accuracy of information elicited.
what are the benefits of using open questions
Open questions tend to elicit longer and more detailed responses because the person has time to retrieve and concentrate on their memory without being interrupted.
Research shows that this also helps the person to naturally jog his or her memory for other bits of related information that might be important.
Responses given to open questions are more accurate than those given to closed questions, because the person has control over what they choose to report, which normally means that they report details that they are most confident about, and withhold information that they are less sure of.