Intervention Processes and Techniques for Use with Larger Systems

Question 1

Classical Organizational Theories

Answer 1

Scientific Management theory
Weber’s bureaucratic theory
Administrative theory

Question 2

Neoclassical Organizational Theories

Answer 2

Human Relations theory

Hawthorne experiments

Question 3

Modern Organizational Approaches

Answer 3

Systems Approach
Sociotechnical approach
Contingency or situational approach

Question 4

Scientific management theory

Answer 4

Theory X
based on:
finding the one “best way” to perform each task
Carefully matching each worker to each task
closely supervising workers, using reward and punishment as motivators
managing and controlling behavior

Question 5

Weber’s bureaucratic theory

Answer 5

emphasized the need for hierarchical structure of power to ensure stability and uniformity
put forth the nothing that organizational behavior is a network of human interactions, where all behavior could be understood by looking at cause and effect

Question 6

Administrative theory

Answer 6

emphasized establishing a universal set of management principles that could be applied to all organizations

Question 7

Hawthorn experiments

Answer 7

took place at western electric. The original purpose to study the impacts of physical conditions on productivity. Experimenters concluded that it was not the changes in physical conditions the fact that someone was actually concerned about the worker’s welfare

Question 8

Human relations theory

Answer 8

Theory Y
Displays genuine concern for human needs in order to produce creativity and emphasized the importance of cohesive workgroups, participatory leadership, and open communication

Question 9

Systems approach

Answer 9

considers the organization as a system composed of a set of interrelated - and thus mutually dependent - subsystems. Thus, the organization consists of components, linking processes, and goals.

Question 10

Sociotechnical approach

Answer 10

considers the organization as composed of a social system, a technical system, and its environment. These interact with each other, so it is necessary to balance them appropriately for the effective functioning of the organization.

Question 11

Contingency or situational approach

Answer 11

recognizes that organizational systems are interrelated with their environment and that different environments require different organizational systems for effectiveness.