Interpersonal Skills Quiz

Question 1

What are the three types of listening?

Answer 1

Combative, passive attentive, and active reflective

Question 2

Name the type of listening:
– Just listening
– No real intention of interjecting anything or being reflective about what you’re hearing

Answer 2

Passive attentive listening

Question 3

Name the type of listening:
– Trying to get your point across
– Not always truly listening

Answer 3

Competitive/combative listeing

Question 4

Name the type of listening:
– Truly listen
– try to understand perspective
– many comments that just restate or reflect

Answer 4

Active reflective

Question 5

True or false: Through active listening, rapport is built, trust forms and the speaker feels heard and understood by the counsellor or listener.

Answer 5

True

Question 6

What are the 8 core counseling skills?

Answer 6

Listening/Attending
Silence
Reflecting and paraphrasing
Clarifying and use of questions
Focusing
Building rapport
Summarizing
Immediacy

Question 7

What type of questions are to be avoided in counseling?

Answer 7

Leading questions

Question 8

The counsellor uses ____ questions to clarify his or her understanding of what the client is feeling

Answer 8

open

Question 9

Focusing in counselling involves

Answer 9

making decisions about what issues the client wants to deal with.

Question 10

What is a huge pro of focusing in counseling?

Answer 10

to concentrate on the central issues

Question 11

What does rapport mean?

Answer 11

A sense of having a connection with the person

Question 12

What is immediacy?

Answer 12

Using immediacy means that the therapist reveals how they themselves are feeling in response to the client

Question 13

4 ways to use counseling skills?

Answer 13

Be genuine
Try to be brief when reflecting back
Use your own words to reflect back
Avoid using a shocked or disbelieving tone of voice

Question 14

Counselling skills are really ‘the ___ of listening

Answer 14

art

Question 15

Who can use counseling skills?

Answer 15

Everybody

Question 16

What are key aspects of listening/attending?

Answer 16

Eye contact
Body language
Gestures
Facial expressions
Tone of Voice

Question 17

What is the base skill of counseling?

Answer 17

Attending

Question 18

Slowing down speech will make the client feel more _____ and less ______.

Answer 18

relaxed; rushed

Question 19

The counsellor’s facial expressions must also convey ________ and ___________

Answer 19

interest; comprehension

Question 20

Smaby and Maddux (2011) suggest that attending is a form of ____ _______, allowing the client to assess if the person in front of them is ready and able to help them

Answer 20

social proofing

Question 21

Looking at the client, as they speak, also shows the counsellor is __________.

Answer 21

respectful

Question 22

Why is silence a good thing?

Answer 22

No interuption
Gives time for processing/collecting thoughts
Makes other carry the convo
Can be a natural ending

Question 23

True or false: Silence tends to be more helpful once an initial relationship has been established.

Answer 23

True

Question 24

The person-centred counsellor trusts that the client will work in a way, and at a pace, that is ______ for them

Answer 24

suitable

Question 25

Benefits of silence for counselers:

Answer 25

Reinforce person-centered value
Encourage autonomy
Enable counselor processor
Marking a transition

Question 26

Benefits of silence for clients:

Answer 26

Make connections
Nurture feelings
Fully engage with emotions
Enable client processing

Question 27

True or false: Your body language isn’t important during silence

Answer 27

False

Question 28

Silence requires full presence with the client within that silence, aka ________ ____

Answer 28

psychological contact

Question 29

Reflection in counselling is like holding up a mirror: ________

Answer 29

repeating the client’s words back to them exactly as they said them

Question 30

When we use the skill of reflection, we are looking to match the:

Answer 30

tone
feeling of the words
client’s facial expression or body language as they spoke

Question 31

True or false: We can also use reflection to clarify our understanding, instead of using a question

Answer 31

True…him?

Question 32

A _______ reflects the essence of what has been said

Answer 32

paraphrase

Question 33

What should you paraphrase back to the client?

Answer 33

The most important part!

Question 34

True or false: empathy is a one-way transaction

Answer 34

False

Question 35

What is meant by empathy being a two-way transaction?

Answer 35

We can’t only understand what the client is going through, but the client must also know that we understand

Question 36

accurately and succinctly reflecting back to the client, from time to time within and across sessions, the substance of what she has expressed

Answer 36

Summarizing

Question 37

What are the differences between paraphrasing and summarizing?

Answer 37

Summarizing is usually longer and comes at the end of a topic/conversation

Question 38

Why are summaries useful?

Answer 38

– clarify emotions
– reviewing the work done so far, and taking stock
bringing a session to a close, by drawing together the main threads of the discussion
– begins a subsequent session, if appropriate
starting the process of focusing and prioritising ‘scattered’ thoughts and feelings
– moves the counselling process forward

Question 39

Hard/soft skills are ‘people skills.”

Answer 39

Soft

Question 40

What is a skill set?

Answer 40

the knowledge, abilities, and qualifications required to perform a job

Question 41

Top three in demand soft skills?

Answer 41

Communication
Organization
Management

Question 42

We cannot control what happens in the world. We can control ______

Answer 42

how we respond to it