Interpersonal Relationships FINAL Flashcards
communication
any process in which people, through the use of symbols, verbally and/or nonverbally, consciously or not, intentionally or not, generate meanings with and across contexts, cultures, channels, and media
principles of sending (communicating)
the effectiveness of sending is measured by what is heard not by what is said
what percentage of how we say something is body language?
55%
what percentage of how we say something is the words used?
10%
what percentage of how we say something is tone of voice?
35%
attending (physical)
the ways which a person follows a conversation physically
what are some skills of attending?
open posture, eye contact, and leaning
listening (mental)
ability to capture and understand the message whether it’s transmitted verbally or nonverbally
rehearsing (refer to listening)
thinking about the response instead of what is being said
insincerity (refer to listening)
not being concerned about what the other is talking about
the potential of appeal
- asked to do wrong
- authority is doing wrong
- disagreeing with authority
the prerequisites to the apeal
- right standing
- right timing
- right attitude
- right wording
the procedure of the appeal
- plan ahead
- prepare your heart
- present your request
- proceed based on the answer
five levels of communication
- cliché
- facts
- opinions
- feelings
- moods
what levels of communication are necessary for intimacy?
levels 4-5 (feelings and moods)
what is the goal of the five levels of communication?
to improve on communication and bring it to a point that will enable relationships to grow to deeper levels
love definition
choosing to discover and understand the needs of another and expend whatever resources necessary to meet those needs
verse for the definition of love
1 Corinthians 13:4-7
the methods of communication
- drive thru talking
- isolation principle
- emotional word pictures
5 love languages
- words of encouragement
- quality time
- giving gifts
- acts of service
- physical touch
dynamic homeostasis
we initiate change in order to maintain consistency
conflict
disagreement that results from a clash of opposing responses to various challenges and reasons
irrational dogmatism/hardcore antagonist
people that are so stubborn and irrational about their stance that they will not listen to anybody
contention
the result of an improper response to conflict generated by the attempt of one person trying to impose his will on another
to succeed in relationships, we must be ______ enough to admit our mistakes, _____ enough to learn from them, and _________ enough to correct them
humble; smart; committed
reasons for interpersonal problems
- differences in personality
- rejection of position in relationship
- emotional baggage
- sin
emotional baggage
unfinished emotional issues, stressors, pain, and difficulties we’ve experienced that continue to take up space in our minds and affect our present relationships
solutions for interpersonal problems
- appreciate God working
- understand the nature of your position
- accept what cannot be changed
- be proactive rather than reactive when dealing with sin
boundaries
a recognition of God-designed parameters in which a healthy relationship is intended to function
verses that define boundaries
James 4:4, 7-10
principles of boundaries
- based on the objective truth of scripture
- define and protect a relationship
- broken boundaries bring consequences
communicate and enforce consequences with assertiveness coupled with what?
grace, kindness, and love
_____ and _____ mature people will appreciate and respect proper boundaries
spiritually; emotionally
steps for conflict resolutions
- importance of the issue
- prayer
- correct style of dealing with conflict
- recognize potential positive results from conflict
styles of dealing with conflict
- avoiding
- accommodating
- manipulating
- dominating
- collaborating
avoiding
unassertive/uncooperative
accommodating
unassertive/cooperative
dominating
assertive/uncooperative
collaborating
assertive/cooperative
causes of anger
- righteous indignation
- anger resulting from frustrated personal desires
four expressions of anger
- blowing up
- clamming up
- giving up
- fessing up