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Interpersonal Communication > Interpersonal Communications - Exam III > Flashcards

Interpersonal Communications - Exam III Flashcards

1
Q

6 Ways to Not Provoke Defensive Communication

A
  1. Evaluation vs. Description
  2. Control vs. Problem Orientation
  3. Strategy vs. Spontaneity
  4. Neutrality vs. Empathy
  5. Superiority vs. Equality
  6. Certainty vs. Provisional-ism
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2
Q

Evaluation vs. Description

A

Judging vs. “I’ve noticed…..What can we do about….”

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3
Q

Control vs. Problem Orientation

A

saying there’s something wrong
vs.
desire to collaborate, talking about the situation

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4
Q

Strategy vs. Spontaneity

A

manipulation
vs.
no deception, difficult to prove.

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5
Q

Neutrality vs. Empathy

A

lack of concern “All kids do that” or “There’s other fish in the sea.”
vs.
showing that you care

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6
Q

Superiority vs. Equality

A

Better than you, focus on others inadequacies
vs.
trying to communicate a willingness to be equal

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7
Q

Certainty vs. Provisional-ism

A

“know it all” if you don’t agree you’re wrong
vs
realizing that there may be other ideas than your own,
flexible thinking

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8
Q

Assertive Communication Define

A

helps people understand where you’re coming from,

helps minimize the effect of conflict,

open, honest.

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9
Q

Non-Assertive

A

inhibited from expressing self,

allow others to control them,

don’t achieve desired goals because they think others are more important,

MARTYR

Problems - physical, anxiety, high bp, depression, ulcers

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10
Q

Aggressive

A

take others rights away to accomplish goals,

prey on the non-assertive.

“I’m more important than you”

We reward aggression by the aggressor getting their goals

Problems - physical - tense, stressed, high bp, ulcers

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11
Q

Assertive

A

Honest expression of feelings, problem is you may not attain your goals

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12
Q

What is the BEST form of Communication

A

Assertive

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13
Q

Romantic Relationships - Attraction (4)

A 
Chemistry =
1. Physical 
2. Proximity
3. Similarity
4. Resources - what we can get out of the relationship (sex, $)
you define your own resources.
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14
Q

Romantic Maintenance (3)

A
  1. Openness - self disclosure, positive
  2. Assurances - predictable
  3. Sharing time
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15
Q

3 Marital Types

A
  1. Traditional
  2. Independent
  3. Separates
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16
Q

Traditional Marriage

A 
blending of 2 into 1
woman takes husbands name
high degree of sharing and companionship
roles duties responsibilities defined
avoid conflict
17
Q

Independent Marriage

A

individual identity more important than the relationship
roles still clearly defined
no typical cleaner or wage earner
deal with conflicts head on

18
Q

Separates Marriage

A 
matter of convenience
little desire to be together
don't share
share little
avoid conflicts
follow traditional stereotyped behavior
19
Q

Maintaining Family Relationships

A
  1. Openness
  2. Assurances - know there’s going to be a future
  3. Positivity
  4. Spending Time Together
20
Q

3 Types of Friendships

A
  1. Reciprocity
  2. Receptivity
  3. Association
21
Q

Friendships of Reciprocity

A

ideal friendship share equally

loyal, generous, sacrificed, openness

22
Q

Friendships of Receptivity

A

imbalance, primary giver and primary receiver
difference in status (age)
Mentor Relationships, Teacher/Student Relationships

23
Q

Maintenance of Frienshipes

A
  1. Rules
  2. Openness
  3. Assurances
  4. Positivity
  5. Spend Time Together
24
Q

Professional Communication Networks

A

regulate flow of communication
What info you’re getting
What channels you get it from
Frequency of info.

25
Q

Types of Communication Networks

A
  1. Formal - can see in organizational charts, clearly defined, tells you what, when, who and where you can speak to someone
  2. Informal Network - gossip, non-work related, biased, rules not well defined, MOST ACTIVE DURING TIMES OF CHANGE
26
Q

Power

A

clearly defined in professional organizations, ability to control people or events
balance - symmetrical
imbalance - complementary
power DEFINES the relationships

27
Q

6 Types of Power

A
  1. Referent
  2. Legitimate
  3. Expert
  4. Persuasive
  5. Reward
  6. Coercive
28
Q

Referent Power

A

power over people because they idolize you, they want to be like you

29
Q

Legitimate Power

A

power over people because of your position or job title

30
Q

Expert Power

A

power over people due to knowledge/experience “subject specific”

31
Q

Persuasive Power

A

power over others because of your ability to communicate logically “sales”

32
Q

Reward Power

A

WORKS BEST

power over others because of ability to give them something

33
Q

Coercive Power

A

power over others because of ability to administer punishment or take something away

Interpersonal Communication (1 decks)

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