Interpersonal Communications - Exam III Flashcards
6 Ways to Not Provoke Defensive Communication
- Evaluation vs. Description
- Control vs. Problem Orientation
- Strategy vs. Spontaneity
- Neutrality vs. Empathy
- Superiority vs. Equality
- Certainty vs. Provisional-ism
Evaluation vs. Description
Judging vs. “I’ve noticed…..What can we do about….”
Control vs. Problem Orientation
saying there’s something wrong
vs.
desire to collaborate, talking about the situation
Strategy vs. Spontaneity
manipulation
vs.
no deception, difficult to prove.
Neutrality vs. Empathy
lack of concern “All kids do that” or “There’s other fish in the sea.”
vs.
showing that you care
Superiority vs. Equality
Better than you, focus on others inadequacies
vs.
trying to communicate a willingness to be equal
Certainty vs. Provisional-ism
“know it all” if you don’t agree you’re wrong
vs
realizing that there may be other ideas than your own,
flexible thinking
Assertive Communication Define
helps people understand where you’re coming from,
helps minimize the effect of conflict,
open, honest.
Non-Assertive
inhibited from expressing self,
allow others to control them,
don’t achieve desired goals because they think others are more important,
MARTYR
Problems - physical, anxiety, high bp, depression, ulcers
Aggressive
take others rights away to accomplish goals,
prey on the non-assertive.
“I’m more important than you”
We reward aggression by the aggressor getting their goals
Problems - physical - tense, stressed, high bp, ulcers
Assertive
Honest expression of feelings, problem is you may not attain your goals
What is the BEST form of Communication
Assertive
Romantic Relationships - Attraction (4)
Chemistry = 1. Physical 2. Proximity 3. Similarity 4. Resources - what we can get out of the relationship (sex, $) you define your own resources.
Romantic Maintenance (3)
- Openness - self disclosure, positive
- Assurances - predictable
- Sharing time
3 Marital Types
- Traditional
- Independent
- Separates
Traditional Marriage
blending of 2 into 1 woman takes husbands name high degree of sharing and companionship roles duties responsibilities defined avoid conflict
Independent Marriage
individual identity more important than the relationship
roles still clearly defined
no typical cleaner or wage earner
deal with conflicts head on
Separates Marriage
matter of convenience little desire to be together don't share share little avoid conflicts follow traditional stereotyped behavior
Maintaining Family Relationships
- Openness
- Assurances - know there’s going to be a future
- Positivity
- Spending Time Together
3 Types of Friendships
- Reciprocity
- Receptivity
- Association
Friendships of Reciprocity
ideal friendship share equally
loyal, generous, sacrificed, openness
Friendships of Receptivity
imbalance, primary giver and primary receiver
difference in status (age)
Mentor Relationships, Teacher/Student Relationships
Maintenance of Frienshipes
- Rules
- Openness
- Assurances
- Positivity
- Spend Time Together
Professional Communication Networks
regulate flow of communication
What info you’re getting
What channels you get it from
Frequency of info.
Types of Communication Networks
- Formal - can see in organizational charts, clearly defined, tells you what, when, who and where you can speak to someone
- Informal Network - gossip, non-work related, biased, rules not well defined, MOST ACTIVE DURING TIMES OF CHANGE
Power
clearly defined in professional organizations, ability to control people or events
balance - symmetrical
imbalance - complementary
power DEFINES the relationships
6 Types of Power
- Referent
- Legitimate
- Expert
- Persuasive
- Reward
- Coercive
Referent Power
power over people because they idolize you, they want to be like you
Legitimate Power
power over people because of your position or job title
Expert Power
power over people due to knowledge/experience “subject specific”
Persuasive Power
power over others because of your ability to communicate logically “sales”
Reward Power
WORKS BEST
power over others because of ability to give them something
Coercive Power
power over others because of ability to administer punishment or take something away
