Interpersonal Communication Flashcards
Interpersonal communication
Process by which people exchange information
Modes of Communication
Transmission of Information
Communication Cycle
Sender > Send > Receiver (receiver then becomes sender)
Components of Communication
Word Choice, Tone, Context, Listening, Body language,
Context
surrounding environmental influences & existing circumstances in which communication takes place
4 Communication Styles
1.Direct,[Socializer] Open, [Relater] Indirect, [Thinker] Guarded
Emotional Hijacking
Emotional responses overrule logical responses. Emotions control behavior.
Emotional Intelligence (EI/EQ)
Ability to recognize & understand emotions in yourself & others. Manage behavior & relationships.
Personality, character
Open - expressive/relationship focused
Guarded- favor facts, data & tasks
Direct - Extroverted
Indirect - introverted
IQ
Measures ability to learn/fixed at young age
EQ
flexible skill can be learned over time. Emotions
Emotional Intelligence (EI/EQ)
Personal Competence
Social Competence
Personal Competence
self-awareness and self-management
Social Competence
Social-awareness and relationship-management skills
Self-Awareness
understanding your natural tendencies in a situation
Self-management
using self-awareness to determine your course of action/inaction; self-control
Social-awareness
ability to understand what others think and feel, empathy
Relationship-management
ability to manage stress and conflict. Time and effort to build satisfying relationships.
Descriptive Feedback
facts, stating what didn’t work and why
Prescriptive Feedback
Offer solutions, sandwich technique
Constructive
Productive conflict, build and improve relationships. Agreements reached and understanding.
Destructive
Conflict that can damage performance, relationships, etc. Preventing and resolving.
Handling Gossip
- Listen for emotion
- Don’t stay silent
- Change the subject
- Distance yourself
Persuasion
Convincing someone to do something.
Influence
Capacity to affect people and things around you
Position Power
Established authority. Comes from role or title one hold
Personal Power
exist when gained confidence and trust of others
5 levels of leadership
1.Position Rights
2.Permission Relationships
3.Production Rights
4.People Development Reproduction
5.Pinnacle Respect
Negotiation
Discussion aimed at reaching an agreement
Setting Limits
key to managing time. Renegotiating terms or do if within your scope.
Managing Up
ability to influence someone who has authority over you
Self-fulfilling Prophecy
When a belief actually causes the effect that make the belief true (ex. confidence)
Business Writing Fundamentals
Prepare, Produce, Proof
Verbosity
wordiness
Negotiation Strategies
- Aim for Win-Win
- Know your priorities
- Be Specific
- Aim High and Give a little
- Bring Proof
- Remain Patient, Polite, Persistent
Business Writing Fundamentals
Prepare, Produce, Proof
Reliable Resources (Information)
- Publication Date
- Publisher/Publication
- Presentation
- Author’s Credentials
- Objective Reasoning
Insider trading
use of confidential company information for personal gain
Types of Security Threats
Internal, External, Partners
Confidential Information
Business, Client/Customer, Employee Information
Self-promotion
the art of communicating your value to others
Networking
Act or process of expanding your professional connections
Elevator Speech
30 second commercial - quick intro of self
Articulating Success
speaking about your great accomplishments
Active Listening
Engaging
Passive Listening
absorbing info, silent
3 Elements of Confidence
- Capability (self-esteem)
- Self-Presentation (how you carry oneself)
- Mindset (Belief in own value)
