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PACE 6+ > Interpersonal Communication > Flashcards

Interpersonal Communication Flashcards

1
Q

Interpersonal communication

A

Process by which people exchange information

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2
Q

Modes of Communication

A

Transmission of Information

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3
Q

Communication Cycle

A

Sender > Send > Receiver (receiver then becomes sender)

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4
Q

Components of Communication

A

Word Choice, Tone, Context, Listening, Body language,

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5
Q

Context

A

surrounding environmental influences & existing circumstances in which communication takes place

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6
Q

4 Communication Styles

A

1.Direct,[Socializer] Open, [Relater] Indirect, [Thinker] Guarded

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7
Q

Emotional Hijacking

A

Emotional responses overrule logical responses. Emotions control behavior.

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8
Q

Emotional Intelligence (EI/EQ)

A

Ability to recognize & understand emotions in yourself & others. Manage behavior & relationships.

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9
Q

Personality, character

A

Open - expressive/relationship focused
Guarded- favor facts, data & tasks
Direct - Extroverted
Indirect - introverted

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10
Q

IQ

A

Measures ability to learn/fixed at young age

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11
Q

EQ

A

flexible skill can be learned over time. Emotions

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12
Q

Emotional Intelligence (EI/EQ)

A

Personal Competence
Social Competence

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13
Q

Personal Competence

A

self-awareness and self-management

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14
Q

Social Competence

A

Social-awareness and relationship-management skills

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15
Q

Self-Awareness

A

understanding your natural tendencies in a situation

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16
Q

Self-management

A

using self-awareness to determine your course of action/inaction; self-control

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17
Q

Social-awareness

A

ability to understand what others think and feel, empathy

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18
Q

Relationship-management

A

ability to manage stress and conflict. Time and effort to build satisfying relationships.

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19
Q

Descriptive Feedback

A

facts, stating what didn’t work and why

20
Q

Prescriptive Feedback

A

Offer solutions, sandwich technique

21
Q

Constructive

A

Productive conflict, build and improve relationships. Agreements reached and understanding.

22
Q

Destructive

A

Conflict that can damage performance, relationships, etc. Preventing and resolving.

23
Q

Handling Gossip

A
  1. Listen for emotion
  2. Don’t stay silent
  3. Change the subject
  4. Distance yourself
24
Q

Persuasion

A

Convincing someone to do something.

25
Q

Influence

A

Capacity to affect people and things around you

26
Q

Position Power

A

Established authority. Comes from role or title one hold

27
Q

Personal Power

A

exist when gained confidence and trust of others

28
Q

5 levels of leadership

A

1.Position Rights
2.Permission Relationships
3.Production Rights
4.People Development Reproduction
5.Pinnacle Respect

29
Q

Negotiation

A

Discussion aimed at reaching an agreement

30
Q

Setting Limits

A

key to managing time. Renegotiating terms or do if within your scope.

31
Q

Managing Up

A

ability to influence someone who has authority over you

32
Q

Self-fulfilling Prophecy

A

When a belief actually causes the effect that make the belief true (ex. confidence)

33
Q

Business Writing Fundamentals

A

Prepare, Produce, Proof

34
Q

Verbosity

A

wordiness

35
Q

Negotiation Strategies

A
  1. Aim for Win-Win
  2. Know your priorities
  3. Be Specific
  4. Aim High and Give a little
  5. Bring Proof
  6. Remain Patient, Polite, Persistent
36
Q

Business Writing Fundamentals

A

Prepare, Produce, Proof

37
Q

Reliable Resources (Information)

A
  1. Publication Date
  2. Publisher/Publication
  3. Presentation
  4. Author’s Credentials
  5. Objective Reasoning
38
Q

Insider trading

A

use of confidential company information for personal gain

39
Q

Types of Security Threats

A

Internal, External, Partners

40
Q

Confidential Information

A

Business, Client/Customer, Employee Information

41
Q

Self-promotion

A

the art of communicating your value to others

42
Q

Networking

A

Act or process of expanding your professional connections

43
Q

Elevator Speech

A

30 second commercial - quick intro of self

44
Q

Articulating Success

A

speaking about your great accomplishments

45
Q

Active Listening

A

Engaging

46
Q

Passive Listening

A

absorbing info, silent

47
Q

3 Elements of Confidence

A
  1. Capability (self-esteem)
  2. Self-Presentation (how you carry oneself)
  3. Mindset (Belief in own value)

PACE 6+ (2 decks)

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