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CMS 315 > Interpersonal Comm. Theory Final > Flashcards

Interpersonal Comm. Theory Final Flashcards

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Introductory Sommelier Exam (CMS) flashcards
1
Q

3 Types of Opening Lines

A
  1. ) Innocuous (“Hey can you pass me that drink?”)
  2. ) Flippant (Could be too sweet or too offensive)
  3. ) Direct Approach (“Hey do you want to meet up tonight?”)
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2
Q

Flushcurds

Shyness

A

an individuals discomfort and or inhibition in interpersonal situations that interferes with pursuing and interpersonal professional goal

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3
Q

Flushcurds

Dispositional Shyness

A

Part of your personality

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4
Q

Flushcurds

Situational Shyness

A

Specific environmental circumstances that develop feelings, physical reactions, and thoughts that create a state of anxiety, discomfort, and inhibition.

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5
Q

Flushcurds

6 dimensions associated with the strength of ones “want to” commitment

A
  1. ) perceiving a rewarding future,
  2. ) identifying with the relationship,
  3. ) perceiving fewer attractive alternates,
  4. ) willingness to exert effort for the relationship,
  5. ) investing more in the relationship,
  6. )accepting responsibility for your commitment
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6
Q

Flushcurds

7 ways to effectively communicate commitment

A

1) repeat commitment over diff. ways
2) unqualified absolute statement (i’ll love you forever)
3) talk about future relationship awards,
4) make public statements about commitment to relationship
5) make statements of commitment more permanent
6) things that show effort
7) initiate at least as much as you respond

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7
Q

Flushcurds

Personal Idioms

A

unique speech patterns that distinguis the relationship (pet names, inside jokes)

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8
Q

Flushcurds

2 Functions of personal idioms

A

1) serves to make the pair a more concise unit, 2) help couples to define relationship norms

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9
Q

Flushcurds

8 Categories of Idioms

A

1) expressions of affection (squeezing hand)
2) teasing insults
3) partner nicknames
4) names for others outside the relationship
5) requests and routines
6) confront actions
7) sexual invitations
8) sexual references and euphemisms (nicknames for sexual things)

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10
Q

Flushcurds

3 Patterns of successful comforting

A

1) talk about feelings
2) talking about value of person being helped
3) signals that underscore the authenticity of the helpers response

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11
Q

Flushcurds

Lee’s Theory of Love - main points

A

1 - Love can mainfest itself in different ways
2- Different people have different styles of loving

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12
Q

Flushcurds

Love of beauty - Lee

A

passionate and intense

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13
Q

Flushcurds

Playful Love - Lee

A

Love to play the game. Love is not a top priority; Want to maintain control and independence; Seek variety & good times

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14
Q

Flushcurds

Companionate love - Lee

A

Patient, Stable, Predictable; based on friendship and having someone to spend time with

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15
Q

Flushcurds

Obsessive Love - Lee

A

Passion & desire. very needy and dramatic; love is like an addiction

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16
Q

Flushcurds

Realistic Love - Lee

A

Combines Control & manipulation of playful love with companionate love; guided by practicality and logical thinking more than feelings. Think online dating sites like eharmony that match you based on combatibility/ shared goals and values

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17
Q

Flushcurds

Altruistic Love - Lee

A

General compassion for others; Unselfish, generous, kind; place others’ needs above your own

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18
Q

Flushcurds

Sternberg’s Triangular Theory of Love - 3 traits

A

Commitment, passion, intimacy

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19
Q

Flushcurds

Consummate love - STT

A

intimacy, commitment, passion

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20
Q

Flushcurds

Companionate Love - STT

A

Intimacy & commitment

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21
Q

Flushcurds

Fatuous Love - STT

A

Commitment & Passion

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22
Q

Flushcurds

Romantic Love - STT

A

intimacy & passion

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23
Q

Flushcurds

Empty love - STT

A

Commitment

24
Q

Flushcurds

Infatuation Love

A

Passion

25
Q

Flushcurds

Liking - STT

A

Intimacy

26
Q

Flushcurds

Berscheid and Walster: Is it Liking or Loving

A
  • Individuals will experience passionate love if they are emotionally agitated and attribute their state to love (Role of fantasy is key distinction)
27
Q

Flushcurds

Rubin: Liking or Loving

A

Liking - affection and respect.

Love - attachment, caring & intimacy

28
Q

Flushcurds

Foundation of Intimacy - 5 Self-Fulfillment needs

A

1 - Affection needs (comforting touching and verbal behaviors may inc. sexual gratification)
2 - Self-esteem (appreciation)
3 - Security needs (friends, shelter, food; safe and free from threats)
4 - Freedom needs (autonomy and independence)
5 - Equality needs (being equal to partner)

29
Q

Flushcurds

Disengagement Strategies - Positive Tone vs Negative Identity Management

A

Both are attempts to minimize hurt feelings/ negative opinions of the person ending the relationship. Positive tone - an apology or explicit statement that you don’t want to hurt the other person or end on bad terms; Negative Identity management - more implicit; uses positive framing, ex. this is an opportunity for you (or for both of us) to be happier/ find the right person…

30
Q

Flushcurds

Disengagement Strategies - Behavioral De-escalation vs de-escalation

A

Behavioral De-escalation - more about what is NOT said; don’t talk about it or officially break-up, just cut off contact/ avoid the other person. De-escalation - said, told or communicated desire to slow down, spend time apart as opposed to break-up

31
Q

Flushcurds

prelinguistic deafness

A

Acquired before the acquisition of language, congenital (at birth) or before 3 years of age

32
Q

Flushcurds

Manually-coded -signed - English

A

Systems for “showing English on the hands”, to accompany vocal speech

33
Q

Flushcurds

American Sign Language

A

A full language in the visual-manual modality, with its own grammatical system

34
Q

Flushcurds

Channels of ASL discourse for American Sign Language

A

Hands and Arms - Handshapes, Locations, Movements and Orientation
Head and Face - Head tilt, Direction of gaze, Eyes, mouth, eyebrows
Body & Shoulders - The grammatical role of 3-D space itself

35
Q

Flushcurds

5 Characteristics of Deaf Communication

A
  1. Multimodality, bilingualism
  2. Signalling strategies
  3. Use of eyes
  4. Interpreters
  5. Technologies: TDD, text pager, and Videophone conversations
36
Q

Flushcurds

4 Strategies for Effective Communication with a Deaf Individual

A
  1. Keep Speech style: clear and focused
  2. Be aware of body positioning and lighting; it can interfere with the visual component of communication
  3. Always better to Ask for guidance
  4. Talk directly to the Deaf person -even when using an interpreter!
37
Q

Flushcurds

Hooking Up

A

Definition varies across the geographies and generations; involves

  • At least two people
  • Casual acquaintances
  • Sexual behavior
  • Key feature - No future commitment
38
Q

Flushcurds

pluralistic ignorance

A

Belief that our private attitudes, beliefs, or judgments are discrepant from the social norm
Especially when it comes to risk behaviors

39
Q

Flushcurds

5 Principles of Relational Control

A 
Principles of Control
 A. Least Interest 
 B. Alternatives
 C. Resource Control
 D. Scarcity
 E. Rewards
40
Q

Flushcurds

Locus of Control

A

External (it’s up to fate, destiny or “the powers that be”) Internal - (“I determine my outcomes and success”)

41
Q

Flushcurds

Procedural Fairness - The consistency rule

A

Same criteria and process across people and time

42
Q

Flushcurds

Procedural Fairness - The bias suppression rule

A

Personal self interest and blind allegiance to narrow preconceptions should be prevented

43
Q

Flushcurds

Procedural Fairness - The accuracy rule

A

The process is based as much as possible on good information and informed opinions

44
Q

Flushcurds

Procedural Fairness - The correctability rule

A

Opportunities exits to modify and reverse decisions

45
Q

Flushcurds

Procedural Fairness - The representativeness rule

A

The process must reflect the basic concerns, values, and outlooks of important subgroups

46
Q

Flushcurds

Procedural Fairness - The ethicality rule

A

Allocations must be compatible with fundamental moral and ethical values

47
Q

Flushcurds

Functions of Self-Disclosure

A 
A. Expression
 B. Seeking Validation
 C. Clarification
 D. Relationship Development
 E. Information-giving
 F. Impression Management
 G. Rewards
 H. Seeking Advice
48
Q

Flushcurds

Factors Affecting How We Judge Disclosure

A

Appropriateness, Valence (positive or negative), Relevanc, Intentional, Breadth (variety and scope of topics), Depth (intensity, seriousness or amount of detail) , Clarity, Accuracy, Integrity, Honesty

49
Q

Flushcurds

Reasons for not disclosing

A
  1. Socialization
  2. Not Rewarded
  3. Role Assignments
  4. Power Position
50
Q

Flushcurds

Social Comparison Jealousy

A

Envious of another person’s opportunities, successes or relationship: leads to self-perception that there is something negative about you

51
Q

Flushcurds

Benign Envy

A

Feel Motivated by another person’s success and strive to emulate

   - Want to study more, perform better
    - We pay more attention when we have envy
52
Q

Flushcurds

Malicious Envy

A

You want to cut the person down so you look better; you will undermine them
-To reduce this, take stock of your own accomplishments

53
Q

Flushcurds

Consequences of Social Comparison

A
  1. Degrade the other
  2. Happy when they fail
  3. Negative self-image
  4. Depression & Anxiety
  5. Motivation
54
Q

Flushcurds

Social Relations Jealousy

A

a perceived threat to your relationship

55
Q

Flushcurds

What Is An Affair?

A

Can be sexual or emotional

physical or non-physical (phone, internet)

56
Q

Flushcurds

Unfair Fighting - Behaviors

A 
Exploitative Tactics
Psyching the Person Out  
Conversational Techniques 
Going to Extremes                
Crazy-Making

CMS 315 (1 decks)

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