Internship

Question 1

Where do you see yourself in five years?

Answer 1

In five years, I see myself climbing the ladder at an entertainment organization, preferably working within the video game industry in UX/UI design.

Question 2

Is there something particular about this role that you feel resonates with you?

Answer 2

This role resonates with me because it gives me an opportunity to work with more of the back-end processes that go hand-in-hand with the career that I want to pursue. I’m especially interested in working with an entertainment industry because working in the video game field is a lifelong dream of mine.

Question 3

Tell me a bit about yourself.

Answer 3

I am 24, originally from Louisville, Kentucky, and moved to California in 2019 because I knew that Los Angeles is the place to break into the entertainment industry. COVID impacted my plans, but I was able to get back on my feet and obtain my associate degree in Math and Sciences and am now transferring to study under UC Santa Cruz’s new remote Creative Technologies program while doing dual enrollment at UCLA.

Question 4

How do you stay organized?

Answer 4

I like to stay organized by keeping things on a schedule and make sure that there is always room for adjustments and never overload

Question 5

Describe yourself in 3 words.

Answer 5

Determined, innovative, and efficient

Question 6

How would you handle an uncomfortable situation?

Answer 6

I would start with taking into account other perspectives and confront the uncomfortable situation with an open mind and a desire to solve whatever differences or issues have created tension in the first place.

Question 7

What do you know about this internship?

Answer 7

This is a 6-week summer IT internship training me to learn how to be innovative with solutions in technology, specifically when it comes to cybersecurity and web development.

Question 8

What type of media do you consume?

Answer 8

I have a passion for video games and have always appreciated the way that people can connect through them. I also enjoy sports, music, and film and am lucky enough to know people who are personally and professionally involved in all of these forms of media which has allowed me to make bonds and inspired me to pursue a career in entertainment myself.

Question 9

What makes you stand out among other candidates? / What do you think you can contribute to this role that others can’t?

Answer 9

What makes me stand out is that I come from a background that breeds complacency and have seen many of my friends fall into that spiral. I wanted more for myself so I followed my dreams to California from Kentucky and decided to pursue higher education. I applied to this internship because I know that I can bring not just the skills, but the passion and the dedication needed to succeed in this industry.

Question 10

What start date is best for you?

Answer 10

I know that the start date for the internship is July 8th through August 23rd. I can commit to these times, but I do want to share that I will be flying back from Hawaii on July 8th and I get in to LAX at 6:30am. I just wanted to share this in case there are any delays, but I will be coming straight from the airport if I am chosen for this opportunity.

Question 11

What are your overall career expectations?

Answer 11

I have very high expectations of my career as I do plan on working in the entertainment industry. I plan to be a very established and integral professional who makes meaningful contributions to my team.

Specifically, I want to work in UX/UI design and would love to apply those skills to the video game field.

Question 12

What motivates you?

Answer 12

My family is a big motivator as well as the idea of seeing someone use something that I created. Knowing that something that I made is successful and has made someone enjoy their experience is important to me because of the positive experiences I’ve had consuming media.

Question 13

What are you passionate about?

Answer 13

I’m passionate about creating positive user experiences that makes enjoying whatever media they’re consuming smoother and more accessible.

Question 14

What will you do if you have a non-responsive member on your team?

Answer 14

I would do my best to relate to them and try to get them to open up but if they don’t, then I would have to talk to our team leader and inform them about what’s happening.

Question 15

How do you manage stressful situations?

Answer 15

I work well under pressure and got the clutch gene from all the video games I play. In all seriousness, I know how to quickly assess my workload and prioritize urgent needs accordingly. I am quick to adapt to situations so managing stress is made a lot easier in a fast-paced environment.

Question 16

Explain how a past experience provided a challenge, and detail how you overcame that challenge. / Can you give me an example of one of your most challenging days on the job?

Answer 16

Rainbow Designs supervisor went on vacation

Question 16

Tell me about your resume? / Walk me through your resume.

Answer 16

My most recent feat was graduating from Antelope Valley College with my associates degree in Math & Sciences in May, which I’ve been working towards since 2022.

Question 16

When was a time when you were in a setting where you failed and what did you gain from it?

Answer 16

When I first moved to California in 2019, I had a set plan and clear goal in my mind of what I wanted to do with my life, but once COVID hit those plans fell through and those goals felt no longer attainable. I hit rock bottom and had no clue what to do and had to rely on those around me for assistance to have a roof over my head and food for the week. Through this, I learned that it’s okay to be a team player and rely on those that care about you and want you to succeed and that sometimes putting your pride to the side is okay to get where you need to go.

Question 17

What is your experience handling things in your professional life that are beyond your job description?

Answer 17

At AVC, I regularly dealt with work that landed outside the scope of my daily duties because my job description was overseeing a computer lab, but in my day-to-day job I worked with students for password resets, help with software issues, and working hand-in-hand with IT.

Question 17

Tell me about a time you had to make a decision quickly.

Answer 17

When working with at AVC, there were times where we had students who were disruptive in the labs. This required immediate attention, especially if we had people in the lab attending Zoom classes and completing exams, so it was important that I could get in the rhythm of my daily tasks and be ready to respond to more urgent matters.

Question 17

What of your previous experiences would help inform this one?

Answer 17

I would say that working at Antelope Valley College in the computer lab taught me a lot about troubleshooting and working with the IT team to diagnose computer problems, which I feel would translate well to this role learning more of these skills with the IT department.

Question 18

Moments in your professional life that you are proud of?

Answer 18

I am most proud of the fundraising opportunities and volunteers that I helped secure as a Website Manager for Tiny Foster Kittens. Strategies that I implemented allowed the rescue to save more lives and support our local communities more effectively.

These strategies included assessing our social media demographics and ensuring that the information we were presenting was clear and accessible to all users. I also tested several different website layouts and formatting to find the best fit.

Question 18

What departments are you most interested in?

Answer 18

I am most interested in working with the Gaming & Esports department because this is something that I am highly passionate and knowledgeable about. I am also interested in music and film and open to learning about other fields within the entertainment industry where I can apply my skills.

Question 19

Tell me about a time you missed a deadline.

Answer 19

While working as a Computer Lab Assistant, I forgot to submit my timesheet which required the system admin, aka my boss’s boss, to directly approve my hours. I have had an alarm set for that timesheet ever since.

Question 20

Tell me about a time you received feedback.

Answer 20

I’ve been told that I can get too wrapped up in a project because I am a bit of a perfectionist and I like to feel 100% confident in my work. I have a hard time submitting work that I don’t feel proud of and sometimes need to take a step back and recognize what’s working and what isn’t.

Question 21

Describe your past job experiences.

Answer 21

In 2017, I completed a summer internship with Rainbow Designs, an IT company in Louisville, Kentucky. I then completed a year at a university with another short-term position the following summer at Powerscreen, where I was a ?. Upon moving to California, COVID made it very difficult for me to secure work, so I was a delivery driver to make ends meet until I secured a position as the Website Manager for a local animal rescue. When I returned to school, I got an on-campus position in one of our computer labs with the IT department. These experiences led me to where I am today and have helped me to realize my potential in my career path.

Question 22

Name a time you went above and beyond in a position.

Answer 22

I often went above and beyond as a Website Manager due to the nature of the work I was completing. Working with an animal rescue meant we would face unexpected changes, such as an animal becoming sick and needing urgent medical care. I was responsible for keeping our website up-to-date on information like this and would clock odd hours to ensure this was accessible to our audience.

Question 23

Name a time when you had to work with a difficult group member.

Answer 23

While completing my degree at AVC, I had a group project in an Accounting class where one of my teammates did not complete any of the project during its 2 month duration. She was barely communicative and did not seem interested in participating. In the last week, she explained that she was suffering from long COVID and did not want to fail the class. Because part of it was an oral presentation, I provided her with a script to make audio clips for our Powerpoint and guided her through the process. I don’t know her exact circumstance, but I tried to make the best out of this situation.

Question 24

Tell me about a time you had to think on your feet.

Answer 24

When one of the printers in our computer lab went down, it was important for me to get it back up and running since it was one of our most popular labs on campus. I called the relevant department for support and assisted in troubleshooting the issue in a timely manner.

Question 25

Tell me about a time you worked on a team.

Answer 25

In an Accounting class, I worked on a group project with a team of 4 people. We communicated mostly through e-mail due to conflicting schedules and distributed the work evenly between us. We also committed to a specific timeline for when work should be done. One of our group members did not participate until the final week due to being sick, but it was important to me to make sure that the work we submitted was the best that it could be. I helped to complete her part of the project and we got an A on the assignment.

Question 26

What was your previous role like?

Answer 26

My previous role as a Website Manager gave me a lot of creative freedom and flexibility to try out different UX and UI strategies. It was a great opportunity for me to learn and grow in my IT experience while getting to receive feedback about what was working and what wasn’t. It was a small organization, so while there wasn’t a ton of room for upward growth, it gave me a good foundation to be able to apply my skills to a larger company.

Question 27

Any questions for me?

Answer 27

What kind of projects can I expect to work on during this internship?

Are there any answers I gave that I could provide more clarification on?

Question 28

Why do you want to work for the United Talent Agency?

Answer 28

It would be incredible to get to work with and learn from industry professionals at UTA. I have the drive and the passion to work in this industry and I know that this opportunity would give me the training that I need to be successful in that career path. Not to mention that UTA is a powerhouse in entertainment and I love how there is such a big emphasis on creativity and connection across so many fields.

Question 29

What is your impression of UTA as a company?

Answer 29

I admire how UTA has such a broad and diverse client pool from so many different fields, whether its KLUTCH Sports Group or supporting actors in Hollywood or in theater. I also appreciate UTA’s focus on bringing awareness to social issues and the efforts put into making a positive impact on the world through its representation of so many facets of entertainment and media.

Question 30

Who is your favorite client that we represent?

Answer 30

As a League of Legends player and a long-time fan, I would have to say Imaqtpie. I’ve watched his Twitch streams for years and love his content. I also really admire Aphromoo and Disguised Toast. Unrelated to the gaming industry, I’ve been listening to Lil Wayne since I was a kid and ?

Question 31

Why UTA over other agencies?

Answer 31

UTA stands out to me because of its dedication to authenticity and creativity. There’s a reason that it oversees such a wide range of talent and, compared to other agencies, there is a clear goal of not just representing talent, but caring about all of the people that help to make that representation possible.

Question 32

What makes you want to work at an agency?

Answer 32

It is a dream of mine to work in the video game industry and working at an agency like UTA would be a step closer to that dream. I think it would be an amazing opportunity to get a feel for what this industry is all about and see where those steps take me.

Question 33

What do you know about UTA?

Answer 33

I know that UTA is a very forward-thinking company that represents a lot of diverse talent. It is a company that cares about its employees and its creators and is known for supporting every field of the entertainment industry.

Question 34

How do you stay current on the industry?

Answer 34

I am an avid gamer and consumer of current media. I have a multi-monitor set-up, so I’ve got a Twitch stream open while I’m studying or trying out a new game beta release with friends.

Question 35

Can you name X amount of UTA talent?

Answer 35

Gaming - Aphromoo, Pokimane, Disguised Toast, imaqtpie

Music - 21 Savage, AURORA, Lil Wayne, Machine Gun Kelly, Pink Floyd, J. Cole, Flo Milli, Florence + the Machine, 3 Doors Down

Actors -

Question 36

What skills do you think you have that make you qualified to work at a big talent agency?

Answer 36

I think that I have the drive that it takes to succeed at a big talent agency. I know that this is what I want out of my career and I will work as hard as I need to to make that happen. I am also confident in the education that I am receiving to support these goals and my dedication to being a part of meaningful projects (such as working with local communities).

Question 37

What is one of the entertainment industry’s most underserved demographics?

Answer 37

I believe women are one of the most underserved demographics in the entertainment industry. This isn’t something that is exclusive to this industry, but it is something that unfairly impacts them when it comes to how they are treated and viewed. I think that supporting women, not just as creators, but also in roles throughout the entertainment industry, is an important part of diversity and inclusion.

Question 38

Describe the role in your own words.

Question 39

Give me a rundown of how you would diagnose a computer issue.

Answer 39

I would make note of what the user tells me is happening and see if there are any error messages or unusual behavior occurring. I would also ask relevant questions about when the problem started, if they made any changes to the device that could have caused the issue, etc.
I would double check that the device has proper power and that all cables and networks are secure and working.
Then, I would determine if it is a hardware or software-based issue.

Hardware - check for loose / damaged physical components in the computer case, test components like RAM, power supply, hard drive, check fans and heat sinks / temperature

Software - boot into safe mode and check diagnostics to see if a driver is causing the issue, check event viewer for error logs, ensure operating system and drivers are up to date, run antivirus/malware scan, identify conflicting software

Check for network/connectivity issues and test other devices to see if its a device-specific problem
Check IP settings and reset network stack if necessary

If needed, move on to advanced diagnostics and reset to a previous version of the device
Reset and reinstall the operating system to restore to factory new settings

I would also document steps throughout the process to recall what I did and inform future diagnostics and inform the user of the steps I took and how to prevent another instance from occurring in the future

Question 40

Can you describe any IT projects you’ve completed as part of your coursework or in your spare time?

Answer 40

In my spare time, I’ve worked on personal computers, including installing new RAM, SSDs, and a graphics card into my computer and my partners. I’ve also addressed numerous computer issues that pop up across my own computer and those of family and friends. In addition to this, I’ve spent time on personal projects learning new IT-related tools like Tableau, Figma, Adobe Suite, and programming languages like Java.

Question 41

What programming languages or IT tools are you comfortable using?

Answer 41

I have familiarity with Java, Adobe Photoshop and Illustrator, Figma, and Tableau; however, I am still at the beginning phases of programming languages and IT tools as the majority of my work thus far has not required heavy use of them. I struggled a lot financially in the aftermath of COVID and am finally in a position where I have the free time to work on independent projects and hone these skills when I attend UC Santa Cruz and UCLA.

Question 42

What motivated you to choose a career in IT?

Answer 42

I have held a special interest in electronics since I was young that went above and beyond the usual love of video games. While that is also true, I realized that I also cared a lot about the finer details too, like how a video game is developed, how to install computer parts, and all of the creative and technical processes that go into IT. I struggled for a while with figuring out the right path for myself when it was in front of me all along - I know that working in technology is where I’m supposed to be and where I can contribute meaningfully.

Question 43

What is your process for troubleshooting technical issues?

Answer 43

I start by assessing the issue to determine what I am looking for. Then, I ensure that all of the basics are covered, such as plugs in the right spots and hardware being stable. Next, I determine if it is a hardware or software-related issue and conduct thorough tests and checks to rule out what is causing the problem, including visual inspections, testing temperature and power supply, running antivirus software, booting safe mode, testing network connectivity and service status. I use the process of elimination with these steps to determine the cause of the technological issue and figure out a course of action.

Question 44

How do you stay updated with the latest trends and technologies in IT?

Answer 44

Having such a passion for games, I have always stayed up to date with a lot of what is going on in the IT field, whether that’s new software or computer parts. Going into this field as a career, I make it a point to look into new trends and stay on top of how the industry is developing, such as with the implementation of AI engineering.

Question 45

Can you give an example of how you’ve worked as part of a team to complete a project or solve a problem?

Answer 45

As a Computer Lab Assistant, I supported our IT department when we transitioned from using Gmail to Outlook. There were several bumps in the road with staff and faculty disliking the new e-mail provider and students struggling against bugs that prevented them from accessing their school assignments. I helped with supporting our students and staff in how to make the transition and in navigating the new e-mail system effectively while providing feedback to the IT department on how to streamline these processes currently and in the future.

Question 46

How comfortable are you writing technical documentation?

Answer 46

I do not have much experience with technical documentation, but I have learned many tools in a hands-on manner and am eager to add this to my skills!

Question 47

What experience do you have with databases or data analysis?

Answer 47

Professionally, I have utilized databases directly integrated into website builders like Weebly, as well as into social media platforms like Instagram and TikTok. These services provide data and analytics on demographics, user engagement, user interactions, and other metrics to track performance and trends. I have used this information to inform decisions that have seen positive trends in user engagement and performance.

Personally, I have experimented with database tools like Tableau, which is a common software used in UI and UX design, but I am at a beginner level.

Question 48

What are your career goals in the IT field?

Answer 48

I would like to work in UX and UI design. My preferred field would be in the video game industry, but I am excited about the entertainment industry as a whole and am open to see where my education and career takes me.

Question 49

How would you handle a situation where a user is frustrated with a technical issue?

Answer 49

I would explain the potential errors relating to their technical issue and walk them through the process that I will take to properly diagnose it. I would also acknowledge their frustrations as someone who understands how annoying a technical error can be and keep them informed on the timeframe it will take to fix it. Finally, I would keep them updated with accessible language so that they remain in the loop and can even gain some knowledge about how to troubleshoot and avoid these issues in the future.

Question 50

Can you describe your experience, if any, with cloud computing or virtualization?

Question 51

Do you have any experience with IT security? If so, please describe.

Question 52

Can you discuss a time when you had to learn a new technology or tool quickly? How did you go about it?

Answer 52

I’ve found that a lot of my experiences have placed me in positions where I’ve got to work under a time crunch and learn a new tool or technology. Thankfully, I can approach these situations with a level head and know how to take a step back, identify my main goals and priorities, and apply myself to learning the proper functions to meet those goals as quickly as possible.

Specific example?

Question 53

How would you handle multiple tasks or projects with the same deadline?

Answer 53

I would assess the timeline of each task or project and determine which to prioritize based on level of urgency and how quickly I can complete it. Once I have that rhythm down, I am confident in being able to knock out each task within the designated timeframe.