International Business Exam Flashcards

1
Q

What is self-sufficiency?

A

Is the ability to provide for all of your basic needs, such as food, clothing, shelter, and water without relying on anyone else.
Countries do this but using their own resources and agriculture to provide for their own country.
We aren’t self-sufficient, we don’t make our own clothing, we don’t get our own water, we may grow food.
A small portion of our population is self-sufficient, we rely on other people.

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2
Q

What is interdependence?

A

The reliance of two or more groups on the actions of one another to fulfill certain wants or needs.
This can be referred to as Worldwide dependence between countries.
Rely on a country to export it to us (Canada).
Our ecosystem is interdependent as well.

Ex. Honeybees dying out. Honey would disappear.

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3
Q

What is primary industry?

A

6 major primary industries
1. Agriculture
- Food (apple)
2. Fishing
- Fish
3. Hunting and trapping
- Foxes (Use the fur)
4. Forestry and logging
- Lumber and production of lumber, production resources
5. Energy and mining
- Gold
6. Water
- Surrounded by water, never have to worry about freshwater

Primary Manufacturing (processing)
taking raw materials and creating a finished good.
Forest, trees, makes pulp (almost paper): pulp is primary manufacturing

Canada is known for having a strong primary manufacturing sector!

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4
Q

What is secondary manufacturing?

A

Industries that make or process large quantities of raw materials into finished products, usually with machines.

Secondary Manufacturing (fabrication)
Capital goods (products used by businesses)
Consumer goods
From pulp, it makes paper

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5
Q

What is tertiary/service industry?

A

Do not make or extract anything from the earth.
Provide necessary services to other businesses and consumers.
Also known as the service sector.
Banking
RBC
Construction
Communications
Rogers
Transportation
TTC
Retail sales
Walmart
Most people have jobs from the service industry

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6
Q

What’s an import?

A

Goods and services produced in one country and brought in to another country for sale.

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7
Q

What’s an export?

A

Goods and services produced in one country and sold to another country.

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8
Q

What’s a trade surplus?

A

Is when a country’s exports are greater than their imports.
Means you are selling more goods/services internationally.
Means that more jobs are being provided domestically which can lead to higher employment, income and spending.
Ex. You are making more than you are buying, $50-$10=$10 profit

Ex. Canada exported $450 billion of goods/services worldwide.
Canada imported $420 billion of goods/services worldwide.
TRADE SURPLUS OF $30 BILLION WORLDWIDE!!

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9
Q

What’s a trade deficit?

A

Is when a country’s imports are greater than their exports.
You are not producing as much within your own country and you need to bring in goods/services from other countries.

Ex. Canada exported $9 billion of goods/services to Japan.
Canada imported $10 billion worth goods/services from Japan.
TRADE DEFICIT OF $1 BILLION WITH JAPAN!!

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10
Q

What is protectionism?

A

using barriers to trade to protect domestic (local) producers/industries from foreign competition.

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11
Q

What is a tariff?

A

(Tax - not the tax we know, taxes that are put on goods that we import/get from other countries)
Are taxes or duties put on imported products or services.
They raise the cost of imported goods.
Canada has a free trade agreement (no taxes) with the United States and Mexico (CUSMA).

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12
Q

What are the 6 trade barriers?

A

Trade quotas, trade embargos, trade sanctions, safety regulations, foreign investment, environmental restrictions

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13
Q

What is a trade quota?

A

Is a government imposed limit on the amount of product that can be imported in a certain time period.

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14
Q

What is a trade embargo?

A

Imposed by the government.
Bans trade on a specific product or with a specific country.
Often done to put pressure on foreign governments to change their policies or to protest human rights violations.

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15
Q

What is a trade sanction?

A

Done to influence the policies or actions of other nations such as:
Human rights issues
War or revolution
Terrorism
Slavery
Piracy
Smuggling

Can include:
Placing limitations on official and diplomatic contacts and travel
Seizing or freezing assets in Canada to the offending country
Legally restricting trade

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16
Q

What are safety regulations?

A

The government regulates and administers commerce and trade in specific goods under many acts.
Packaging and Labelling Act
Food and Drugs Act
Hazardous Products Act
Foreign companies may need to make costly changes to conform to the laws.

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17
Q

What are foreign investment restrictions?

A

Investment Canada Act
Is to ensure that all foreign investments are reviewed to determine how they will benefit Canada.
The Broadcasting Act, Telecommunications Act, The Bank Act, The Transportation Act
E.g. Transportation Act limits foreign ownership of a Canadian airline to 25%

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18
Q

What are environmental restrictions?

A

Import restrictions are in place to protect Canadian crops and livestock, fish, and animals.
Must comply with Canadian standards.
Certain toxins
Hazardous chemicals
Waste products
Vehicles without proper emission controls

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19
Q

What are the 5 trade ways in the modern world?

A

Licensing agreement; exclusive distribution rights; franchising; joint venture; foreign subsidiary

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20
Q

What are licensing agreements?

A

Gives a company permission to use a product, service, brand name or patent in exchange for a fee or royalty.
Often it is only applicable in a specific region.

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21
Q

What are exclusive distribution rights?

A

Another form of licensing agreement.
Allows a company to be the only distributor of a product in a geographic area or in a specific country.
Most frequently used for manufacturing processes.

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22
Q

What is franchising?

A

A franchise is an agreement to use a company’s name, services, products and marketing.
The franchisee (buyer) signs a contract and agrees to follow all of the franchisor’s rules.

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23
Q

What is a joint venture?

A

Occurs when 2 businesses (one of which is usually located in the foreign country) form a new company with shared ownership.
One main reason companies do this is to be allowed into a country.
Allows companies to gain access to new markets, products and customers.
Share financial, managerial expertise, technology, cultural information and risk reduction.

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24
Q

What are foreign subsidiaries?

A

When a parent company allows a branch of its company in another country to be run independently.
Ex. Bombardier makes snowmobiles, etc.
Ex. In Canada it’s TD Canada Trust. In America it’s just TD.

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25
Q

What is a currency exchange rate?

A

It refers to the value of the Canadian dollar against the currencies of other countries. Among other things, it helps determine how much we pay for imported goods and services and how much we receive for what we export.
The exchange rate plays a particularly important role in the Canadian economy because compared with other countries, imports and exports (trade) are a relatively large part of Canada’s economy. Most of our trade is with the United States, which is why the value of our dollar against the U.S. dollar is especially important.

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26
Q

What is a floating exchange rate?

A

Canada has a floating exchange rate. That means there is no set value for our currency compared with any other currency. The exchange rate is affected by the supply and demand for Canadian dollars in international exchange markets.
If demand exceeds supply, the value of the dollar will go up.
If the supply exceeds demand, its value will go down.

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27
Q

What are the 5 types of political systems?

A

Theocracy
Monarchy
Democracy
Autocracy
Totalitarianism

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28
Q

What is theocracy?

A

A form of government in which a god or deity is recognized as the state’s supreme civil ruler.

Ex. Vatican City, Pope Francis runs it

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29
Q

What is monarchy?

A

Is a form of government in which all political power is with an individual, known as a monarch (“single ruler”), or king or queen.

Ex. England, Saudi Arabia, King Salman runs it

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30
Q

What is democracy?

A

A state governed by all eligible members of the population through elected representatives. (You elect people, vote on provincial, federal, local stuff)
Characteristics
free and fair elections
the rule of law
free speech and press
the right to assembly, and freedom of religion
economic opportunity for all citizens
politicians may be more concerned with re-election than the good of the country

Ex. Canada, United States, European Union

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31
Q

What is autocracy?

A

A state governed by a single individual or a small group of people with unlimited power. (One person or a group)
Characteristics
Usually has strong military presence
Strives to control all aspects of citizens’ lives
Citizens have no influence on government
Closest economic system is a centrally planned one

Ex. Cuba, Fidel Castro ran it

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32
Q

What is totalitarianism?

A

Similar to an autocracy
One ruling party
Illusion that it’s some kind of democracy that you get to vote for one party (Will be told who to vote for)

Ex. North Korea, Workers Party Of Korea, Kim Jong-Un (He represents a party, one party you get to vote for)

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33
Q

What are developed countries?

A

First world countries
Also known as industrialized or first-world countries
Nations that are characterized by a high per capita income or strong gross domestic product (GDP)
GDP is the total goods and services produced in one country in one year.
A reliance on secondary and predominantly tertiary industries, rather than primary industries
High standards of living
High literacy rates
Major advancements in health care and technology
World leaders in international business
Have formed strong trade alliances, agreements and organizations
Strong correlation between these countries and democratic political systems

34
Q

What are developing countries?

A

Third world countries
Severe poverty and substandard living conditions
Economies are predominantly agricultural or resource-based
Lack social services (health care, education) and have poor infrastructure
Low levels of literacy and limited access to technology
Examples: Bangladesh, Haiti, Cambodia
Also include countries such as:
Brazil, Mexico, China, India
They are in the process of moving away from agriculture and natural resources toward industrialization, manufacturing, and technology
Skill level of workforce is steadily improving as more of the population move away from rural areas to cities
These countries are becoming important in the world of global trade
If a country requires improved infrastructure, Canadian businesses like Bombardier can assist with railway technology or public bus transport
These countries can also afford Canadian exports (trade between Canada and Mexico has been increasing)
They are also a threat to Canadian businesses
Lower labour costs; Some countries can make things more cheaply because their workers are paid less. This means Canadian businesses have to compete with these cheaper products.
Strong competition for Canadian products; These countries might also make products similar to what Canada makes. So, Canadian businesses have to work harder to sell their stuff because there are other, often cheaper, options available.
Weak regulatory and legal systems therefore risky investing in these countries; In some places, the rules about business and trade aren’t very strong. This can make it risky for Canadian companies. For example, it might be hard to protect their ideas, and if there are disagreements, it could be difficult to resolve them fairly.

35
Q

What are the 3 types of economic systems?

A

Market economy, Centrally planned economy, Mixed economy

36
Q

What is a market economy and the private property, profit and competition aspects?

A

Very little government involvement
Also known as capitalism or private enterprise.
Businesses and consumers answer the 4 questions.
Businesses, consumers and the government act independently of one another.
Market forces and self-interest determine what goods are created and sold.
The government has little direct involvement in business.
Main duty is to create an atmosphere in which citizens and corporations can be successful
Business gonna make goods and services that YOU want because if you don’t buy it they don’t make money

Three components
Private Property
- Corporations & people are encouraged to own property (real estate, equipment, automobiles, etc.)
Owners can purchase, rent, trade, sell and give their property to whomever they want
Profit
- The reward for risk is encouraged
Profitable companies provide employment, create new products, expand and start new ventures
Belongs to the owners of the business and they can choose how to spend it (reinvest or personal goods)
Competition
- Is critical in this system
Companies compete on quality, services, price, reputation and warranties
Encourages companies to provide quality products at reasonable prices
As a result consumers have access to greater selection and new products

37
Q

What is a centrally planned economy and its private property, profit and competition aspects?

A

All government involvement
Also known as communism or command economy.
Decisions are made centrally by the gov’t.
Don’t have a say but everyone is equal
Gov’t controls all elements of the economy and determines how income is distributed.
Gov’t provides education, health care, employment and housing to ALL members of society.

Three components
Private Property
- Ownership is restricted
Citizens may own small household items and furniture
Governments own all housing and business
Governments determine who will work in the business (they set the wages) and where they will live
Profit
- All profit belongs to the government
The profit is re-invested into the business or used for social programs such as education and military
Competition
- Competition is limited
Government determines the price, quality, style and amount of goods and services
Consumers have little choice in products sold

38
Q

What is a mixed economy and its private property, profit and competition aspects?

A

Most world economies are between a market economy and a centrally planned one.
Canada has social programs such as universal health care, employment insurance, and the Canada Pension Plan.
Canada also has thriving competitive businesses.

Three components
Private Property
​​- Property is owned by individuals, corporations or government
Government owns schools, parks and real estate
Government sets regulations on ownership
Corporations run by the government are called Crown Corporations (Canada Post, CBC)
Profit
- Is encouraged but taxed to support government projects and provide social assistance
Taxes are collected at the federal and provincial levels through: Sales tax, Income tax and Corporate taxes
Municipal projects are funded through property taxes
Competition
- Strong competition exists amongst corporations
​​However, the government may also be a competitor (government owns businesses)

39
Q

What are the 4 stages of the business cycle?

A

Recession (Contraction), Trough, Expansion (Recovery or Prosperity), Peak

40
Q

What is Recession (Contraction)?

A

Decrease in economy
two consecutive quarters of negative GDP
the economy slows down
there is a decline in consumer purchasing
an increase in unemployment
Business revenues will decline, forcing more cutbacks in production and more layoffs
businesses contract or close
2008-2009

41
Q

What is an absolute advantage?

A

The ability of one country to use its resources to make a product or service more efficiently than other countries
Example:
Producing a good at lower cost or higher rate of productivity
Canada has absolute advantage in producing forest products
Zambia has absolute advantage in producing copper
Countries export products or services in which they have an absolute advantage
Countries import products or services in which other countries have an absolute advantage

42
Q

What are comparative advantages?

A

The ability of a country to produce a good at a lower opportunity cost than another country.
Comparative advantage is the foundation for specialization and trade
ex. Specializing in what you do well at a reasonable rate
China has a comparative advantage in production of toys because of inexpensive labour (China has lower labour cost, so cheaper to produce)

43
Q

What are leading indicators?

A

Before the economy is doing well
The start
Predict where the economy is headed
These indicators adjust before the economy experiences a change and predict where the economy is going.
These indicators help guide investors, businesses and governments to act according to what is about to happen

44
Q

Examples of leading indicators?

A

Ex. Builders only gonna build house if people are going to buy them
Housing starts (# of new houses on which construction is starting) and construction contracts
People are unlikely to purchase a new house if they believe the economy will decline
Retail sales
strong retail sales increase GDP and strengthen the currency = higher employment rates

45
Q

What are lagging indicators?

A

After the economy
If economy is doing poorly
Jobs being lost because company not making money but after the fact
Do not adjust until after the economy has experienced a change.
It may take two or three quarters of economic change to influence a lagging indicator

46
Q

Examples of lagging indicators?

A

Ex. Employment rate
Once the economy starts to improve, it may take six months for the employment rate to increase
Interest Rates
Corporate Profits

47
Q

What are coincident indicators?

A

A lot of them individually
Move in conjunction with the business cycle.

48
Q

Examples of coincident indicators?

A

Ex. International trade
When economies are slumping, countries do not import as many goods and services
When the economy is strong, countries are able to purchase more goods from other countries
Change in GDP
Real Wages (adjusted after inflation)

49
Q

What is culture?

A

The knowledge, experience, beliefs, values, attitudes, religion, symbols and possessions acquired by a group of people who have lived in the same region or country for years.
It is transmitted from one generation to the next through education

50
Q

What is subculture?

A

New people (immigrants) entering a region can either:
Assimilate into the existing culture quite easily as their language, values habits and attitudes are similar to the people who are already there
Form their own subculture if their culture is quite different from the existing one.
A cultural group within a larger or predominant culture, distinguished from it by factors such as class, ethnic background, and religion, and unified by shared beliefs and interests.
Many immigrant communities exist as subcultures in Canada.

51
Q

What is counterculture?

A

A culture that has values or lifestyles that are in opposition to those of the current accepted culture
Oppose mainstream values and attitudes usually with a view to influence change.

52
Q

What are the 4 impacts of culture in foreign markets?

A

Impact of culture in business, Impact of culture in products, Impact of culture in services, Impact of culture in international business

53
Q

What is the impact of culture on business?

A

Culture’s role in business can be as important as the influence of tariffs, legal regulations, and competition.
Failure to consider that influence could ruin a negotiation, derail a marketing campaign, and cause labour unrest!

Examples:
An American supervisor of a branch plant in Indonesia was angry with one of the Indonesian employees and proceeded to yell at him in front of his co-workers.
In Indonesia, no one ever embarrasses another person in public.
This cultural gaffe prompted the other workers on site to pick up their tools and chase after the offending supervisor, who was lucky to escape with this life!

54
Q

What is the impact of culture on products?

A

Whether they will be successful or not.
It is important to consider factors such as climate and religious beliefs when considering entering a foreign market.
Have a very low impact on the sale of Canada’s raw materials.

Examples:
Does affect Canadian exports of manufactured goods.
No market for Canadian pork in Israel, as Jewish culture forbids eating this product.
No market for alcohol in any Muslim country as Muslims are not allowed to drink alcohol.
Canadian made aluminum lawn furniture would not sell well in places like India, Japan and Hong Kong where most of the population lives in apartments.

55
Q

What is the impact of culture on services?

A

Canada’s financial service industry has successfully entered foreign markets.
Banks
Venture capital companies
Life insurance firms
Attitudes towards money are often culturally determined, Canadian banks in foreign countries must understand their clients’ culture to meet their savings goals.

Examples:
Canadians save for a summer vacation.
The Chinese save their money and have not traditionally put it into other investments.
Canadian banks are working with Chinese banks to tap into the billions of dollars of savings that are not invested!
January 15 is Coming of Age Day which is a Japanese national holiday that honours young people when they reach the age of 20 (vote and drink).
Local governments host a ceremony known as seijin shiki (adult ceremony) to honour the new adults.
Women celebrate the day by wearing special kimonos which cost between $10,000-$20,000!
Many Japanese families save for specially-made kimonos (status symbol to own one) for their daughters to wear.

56
Q

What is the impact of culture on international business?

A

The Canadian government, influenced by labour unions and cultural values, regulates the labour force:
Provides minimum wage
Mandates workplace safety
Prevents discrimination
legislates holidays and hours of work

Rationalization
Not all countries share Canada’s values in terms of labour and the workplace. Canadian business people may encounter differences in the following areas:
Child labour
Discrimination
Wages
Standards and practices
Indigenous cultures

57
Q

Name the cultural determinants

A

The main factors that shape the culture of a specific group.
Religion
History
Topography/Geography
Social
Structure
Political philosophy
Language
Education
Economic philosophy

58
Q

What is monochronic time perception?

A

Time is seen as linear and sequential.
Focus is placed on one thing at a time in a logical progression.
Most common in cultures with European influences.

59
Q

What is polychronic time perception?

A

Time is seen as involving many things happening simultaneously with the participation of many people.
Time is flexible and results more important than schedules.
More common in Mediterranean and Latin cultures as well as some Eastern and African cultures.

60
Q

What are the 3 decisions that need to be made with “Product” when selling internationally?

A

Packaging, Ingredients, Style

61
Q

What is packaging in product?

A

PACKAGING
Package Weights
- Canada uses the metric system (G and KG)
- The United States uses the imperial system (Ounces and pounds)
Package Colours
- Colours have symbolic meanings that vary from one culture to another.
Legal Requirements
- Every country has laws that affect the packaging of goods (related to environmental impact).
Labelling Requirements
- Different regulations with regards to ingredient and food value labelling, product warning and even the picture of the product.
- E.g. In California cars must have a label that provides consumers with the vehicle’s global warming score.
Language Requirements
- Info. on the package must be translated into the language of the target country.
- Some may have two or more languages!

62
Q

What are ingredients in product?

A

Strong taboos (religion and cultural) that prohibit the use of certain products (food).
E.g. Islam, Hinduism, Buddhism and some branches of Christianity do not permit the consumption of alcohol.

63
Q

What is style in product?

A

fashion differs among coutnries & cultures

64
Q

What are demographics?

A

Target markets are typically defined by demographic information, which is statistical data about various aspects of the population such as:
Age
Stage in family life cycle
Occupation
Economic circumstances
Lifestyle
Social influence variables (family background, reference groups, roles and status)

65
Q

What are the 6 methods of promotion?

A
  1. Advertising
  2. Premiums (free goods offered with purchase)
  3. Coupons
  4. Contests
  5. Personal Selling (direct contact/talking with a salesperson)
  6. Social media
    Promotion represents the various aspects of marketing communication/information about the product with the goal of generating a positive customer response and sale.
66
Q

What are logistics?

A

Distribution
Logistics consists of the flow of goods and services both into and out of an organization.
Consists of:
transportation
inventory management
warehousing and storage
packaging

67
Q

What are the 6 pricing strategies?

A

Penetration Pricing, Price Skimming, Competition Pricing, Product Line Pricing, Premium Pricing, Psychological Pricing

68
Q

What is Penetration Pricing?

A

Where the organization sets a low price to increase sales and market share.
In an international market, this would influence buyers to try your product

Example: Walmart, Dollarama

69
Q

What is Price Skimming?

A

Entering a market at a high price during the introductory phase
Early adopters can help migrate the high cost of entering the new country
Skimming provides the image that the product is innovative and exclusive
Once the early adopters have tried the product, the company then lowers the price

Example: Game consoles (PlayStation, Xbox)

70
Q

What is Competition Pricing?

A

Setting a price in comparison with competitors.
A firm has three options, price lower, price the same, or price higher.

71
Q

What is Product Line Pricing?

A

Pricing different products within the same product range at different price points.

Example: Ford offering different F 150’s with different features at different prices. The greater the features and benefits obtained the greater the consumer will pay.

72
Q

What is Premium Pricing?

A

The price is set high to reflect the exclusiveness of the product.
Evokes an illusion of luxury and high quality
High price is sustained

Example: Rolls Royce, A Rolex watch

73
Q

What is Psychological Pricing?

A

The seller will consider the psychology and the positioning of price within the market place.
The seller will therefore charge $199 instead of $200.
Provides an illusion of less money because consumers tend to concentrate on the first number rather than the whole number
This is important for international pricing because numbers have different meanings in different cultures

74
Q

What is acquisition?

A

When a company purchases another company in a foreign country.
Could eliminate competition in the market.
Advantages are that it buys:
Employees
Management
Reputation
Cultural expertise
Buy the company it competes with in a foreign market.
Then can close it or use its marketing connections to expand your own market.
Can be the most effective way for a company to deal with competition in a foreign or domestic market.

Example(s):
In 1993, Coca Cola bought Thums Up, the #1 cola sold in India. It considered killing the competitor but decided to buy it to compete against Pepsi

75
Q

What are the 4 types of competitive advantage?

A
  1. Lower Production Costs
  2. Lower Distribution Costs
  3. Product Differentiation
  4. Brand Equity
76
Q

What are Lower Production Costs?

A

According to the theory of economies of scale, the more products you can make in one factory, using the same labour and sharing overhead costs, the cheaper each individual unit is to make.

77
Q

What are Lower Distribution Costs?

A

Companies with factories in their target market have lower costs.

78
Q

What is Product Differentiation?

A

Difference in flavour, quality, packaging, scent, etc.

79
Q

What is Brand Equity?

A

The number of consumers that can identify the brand.
Logo

80
Q

What are stakeholders?

A

Used to determine which group’s interests are most important when a company is faced with an ethical dilemma.

Primary stakeholders directly affect the company and its profitability.

Secondary stakeholders have an impact on the company, but do not directly influence its success or contribute to profitability.

81
Q

Who are the stakeholders? (Examples).

A

Primary Stakeholders
- Employees
- Competitors
- Customers
- Management
- Creditors/Banks
- Suppliers
- Freight Forwarders
- Foreign and Domestic Governments
- Labour Unions
- Shareholders
- Distributors

Secondary Stakeholders
- Community
- Political Parties
- Special Interest Groups
- NGOs
- Courts
- The Media
- Educational Institutions
- Religious Groups
- Professional or Trade Associations

82
Q

What is an Ethical Dilemma?

A

Arises when there is difficulty choosing between two or more courses of action, in which either choice is wrong or it disobeys a moral or ethical principle