Internal Environment Of LSO's

Question 0

Management hierarchy

Answer 0

The arrangement that provides increasing authority at higher levels of the hierarchy

Question 1

Management structure

Answer 1

The ways in which parts of an organisation are formally arranged to achieve objectives

Question 2

Chain of command

Answer 2

Determines responsibility, supervision and accountability of members of the organisation

Question 3

Unity of command

Answer 3

Each employee within an organisation should report to only one supervisor

Question 4

Span of control

Answer 4

The number of people for whom a manager is directly responsible

Question 5

Functional structure

Answer 5

Grouping employees together according to the task they will perform

Question 6

Divisional structure

Answer 6

Grouped by divisions that may be geographical, or customer, product or process focused

Question 7

Matrix structure

Answer 7

Bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams

Question 8

Corporate culture

Answer 8

The values, beliefs , expectations and ideas shared by members of the organisation

Question 9

Values

Answer 9

Refers to the organisations basic beliefs

Question 10

Symbols

Answer 10

Consists of events or objects that are used to represent something the organisations believes to be important

Question 11

Rites and rituals

Answer 11

Routine patterns of behaviour

Question 12

Herod and sinners

Answer 12

Employees who reflect the organisations values and act as an example for others

Question 13

Management style

Answer 13

the behaviour and attitude of the manager

Question 14

Strategic planning

Answer 14

Done by top management who develop long term goals and strategies (2-5 years)

Question 15

Tactical planning

Answer 15

Done by middle management to implement the organisations strategic plan. It’s refers to the goals of the departments (1-2 years)

Question 16

Operational Planning

Answer 16

The planning of day to day operations operations by the lower level supervisor and managers within the organisation

Question 17

What are the stages of planning?

Answer 17

1. develop objectives
2. outline the facts (swot)
3. develop and evaluate alternatives
4. select an alternative and implements
5. evaluate, monitor and review

Question 18

Organising

Answer 18

The process of arranging resources and tasks to achieve objectives

Question 19

Leading

Answer 19

The ability to influence others so as to achieve goals

Question 20

Controlling

Answer 20

Involves setting benchmarks , evaluating performance and taking the necessary corrective action to ensure objectives are met

Question 21

Autocratic

Answer 21

Manager tells staff the decisions that have been made

Question 22

Persuasive

Answer 22

Manager attempts to sell decisions

Question 23

Consultative

Answer 23

Manager consults employees before making decisions

Question 24

Participative

Answer 24

Manager unites with staff to make decisions together

Question 25

Laissez faire

Answer 25

Employees assume total responsibility for workplace operations

Question 26

Policy

Answer 26

Set of broad guidelines to be followed by all employees when dealing with important areas of decision making

Question 27

Procedures

Answer 27

Enables a policy to be put into practice

Question 28

Policy development

Answer 28

• identify issues
• research and analysis
• consult stakeholders
• develop new policy
• prepare a draft to be reviewed by stakeholders
• revise the policy
• approve and distribute new policy
• monitor the policy
• evaluate policy