Internal Environment Of LSO's Flashcards

0
Q

Management hierarchy

A

The arrangement that provides increasing authority at higher levels of the hierarchy

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1
Q

Management structure

A

The ways in which parts of an organisation are formally arranged to achieve objectives

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2
Q

Chain of command

A

Determines responsibility, supervision and accountability of members of the organisation

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3
Q

Unity of command

A

Each employee within an organisation should report to only one supervisor

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4
Q

Span of control

A

The number of people for whom a manager is directly responsible

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5
Q

Functional structure

A

Grouping employees together according to the task they will perform

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6
Q

Divisional structure

A

Grouped by divisions that may be geographical, or customer, product or process focused

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7
Q

Matrix structure

A

Bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams

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8
Q

Corporate culture

A

The values, beliefs , expectations and ideas shared by members of the organisation

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9
Q

Values

A

Refers to the organisations basic beliefs

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10
Q

Symbols

A

Consists of events or objects that are used to represent something the organisations believes to be important

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11
Q

Rites and rituals

A

Routine patterns of behaviour

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12
Q

Herod and sinners

A

Employees who reflect the organisations values and act as an example for others

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13
Q

Management style

A

the behaviour and attitude of the manager

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14
Q

Strategic planning

A

Done by top management who develop long term goals and strategies (2-5 years)

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15
Q

Tactical planning

A

Done by middle management to implement the organisations strategic plan. It’s refers to the goals of the departments (1-2 years)

16
Q

Operational Planning

A

The planning of day to day operations operations by the lower level supervisor and managers within the organisation

17
Q

What are the stages of planning?

A
  1. develop objectives
  2. outline the facts (swot)
  3. develop and evaluate alternatives
  4. select an alternative and implements
  5. evaluate, monitor and review
18
Q

Organising

A

The process of arranging resources and tasks to achieve objectives

19
Q

Leading

A

The ability to influence others so as to achieve goals

20
Q

Controlling

A

Involves setting benchmarks , evaluating performance and taking the necessary corrective action to ensure objectives are met

21
Q

Autocratic

A

Manager tells staff the decisions that have been made

22
Q

Persuasive

A

Manager attempts to sell decisions

23
Q

Consultative

A

Manager consults employees before making decisions

24
Participative
Manager unites with staff to make decisions together
25
Laissez faire
Employees assume total responsibility for workplace operations
26
Policy
Set of broad guidelines to be followed by all employees when dealing with important areas of decision making
27
Procedures
Enables a policy to be put into practice
28
Policy development
- identify issues - research and analysis - consult stakeholders - develop new policy - prepare a draft to be reviewed by stakeholders - revise the policy - approve and distribute new policy - monitor the policy - evaluate policy