Interactive Review Questions Flashcards
A business letter should be folded in which of the following positions when using a standard No. 10 envelope?
A. half, horizontally
B. half, vertically
C. thirds, face-up
D. quarters, face-down
C. thirds, face-up
To ensure the letter fits in the envelope and can be removed easily and intact, a business letter is folded into equal thirds with the head of the letter facing upwards (with the greeting side on the inside). Folding a letter into fourths or half (both horizontally or vertically) will simply prevent the letter from fitting into the envelope.
When writing a business letter, the medical assistant should include which type of punctuation following the salutation?
A. semi-colon
B. hyphen
C. comma
D. colon
D. colon
A salutation is followed by the colon (introductory greeting) flush with the left margin in a professional letter. It is generally considered appropriate use of punctuation in business letter writing. (Example: Dear Mr. Martinez:) A semi-colon, hyphen and comma are not generally used in a salutation but are commonly used within sentences.
When composing a business letter, how should the medical assistant properly indicate copies of the letter are being sent to others?
A. List the names below the sender’s name.
B. Enter “Encl” followed by the names.
C. Enter “Re” followed by the names.
D. Enter “cc” followed by the names.
D. Enter “cc” followed by the names.
Underneath the signatory section, the CC indicates a carbon copy has been included and names the individual in receipt of the copy. “Encl” would be used if another document was being sent with the cover letter and “Re” means Regarding (and is followed by a subject line). Just listing names below the signature line does not convey direction or purpose.
The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats?
A. Simplified letter style
B. Full block style
C. Modified block style
D. Semi block style
B. Full block style
A Full Block Style is the recognized alignment for most business communications. The date, salutation, paragraphs and signature block are all flush with the left margin. This is the most common business letter format not simplified, modified or semi block styles.
Which of the following is an inappropriate complimentary closing for a business letter?
A. “Sincerely”
B. “Respectfully”
C. “Best Regards”
D. “Wishing You the Best”
D. “Wishing You the Best”
The closing salutation on all correspondence in a physician’s office must be professional. Wishing You the Best is friendly but not as professional as Sincerely, Respectfully, Best Regards or Regards.
What five pieces of information must be available on every sample in the laboratory?
A. Full name, unique identifier, date of collection, time of collection, tests collected
B. Full name, insurance information, patient location, date of collection, time of collection
C. Full name, insurance information, patient location, tests collected, time of collection
D. Full name, unique identifier, date of collection, time of collection, collector’s identity
D. Full name, unique identifier, date of collection, time of collection, collector’s identity
Full name, unique identifier, date of collection, time of collection, and the collector’s identity are required for each patient specimen or sample in the medical laboratory. The insurance billing information and list of tests ordered will be in the patient account information, but not necessarily part of the patient test sample label.
Recording the patient’s critical glucose value in the medical record is an example of which of the following?
A. good laboratory practices (GLPs)
B. competency evaluations
C. threshold values
D. quality control (QC)
A. good laboratory practices (GLPs)
All “critical” lab values should be recorded in the medical record as a matter of good laboratory practice. Many times, critical lab values are also called to physicians or nursing staff as well. A patient’s glucose level would not be part of staff competency evaluations, threshold values, or QC.
Which of the following questions should the medical assistant ask to gain the most pertinent information about the patient’s chief concern while taking her history?
A. What medications are you currently taking?
B. What brings you in to see the doctor today?
C. On a scale of 1-10, where would you rate your pain?
D. When was your last menstrual period?
B. What brings you in to see the doctor today?
A patient answering an open ended question is able to expand on what is of current concern to them. It encourages the patient to communicate specific details to effectively provide appropriate care and address the health issue. The other choices are closed-ended questions eliciting a simple answer that may not lead to their submitting further pertinent information.
Which of the following is an appropriate way to greet a patient?
A. “Welcome to Dr. Doe’s office. My name is John. How may I help you?”
B. “Can you please sign in on the registration form?”
C. “Can I please see your insurance card and ID?”
D. “Good Afternoon. According to our records your copayment is…”
“A. Welcome to Dr. Doe’s office. My name is John. How may I help you?”
Welcoming a patient, identifying yourself to them and asking an open ended question, is open communication that is both warm and professional. The other questions do not lead to open communication but are abrupt and are examples of a closed communication style.
A patient presents to the medical office stating the following: “I was previously seen for a physical exam and the EOB I received contained an error regarding my medical coverage. The doctor ordered blood screening for hypercholesterolemia, and I’m out of my blood pressure meds.” Which of the following questions should the medical office assistant ask the patient first?
A. Were you referred by a physician?
B. Which insurance carrier do you have?
C. Will you be paying for the bill?
D. Did the doctor say you needed to be seen today?
D. Did the doctor say you needed to be seen today?
The patients statement does not provide enough information necessary to proceed with properly assisting the patient. The medical office assistant first needs to determine if the patient was told by the doctor of the need for an office visit. What insurance the patient has, their method of payment or if they were referred to the practice isn’t the first thing the medical office assistant would need to assist this patient.
When handling a patient complaint, which of the following actions by the medical assistant demonstrates professionalism?
A. Aggressively defend the interests of the practice.
B. Thank the patient for making you aware of their concern.
C. Avoid speaking to the patient directly.
D. Notify the physician immediately.
B. Thank the patient for making you aware of their concern.
Acknowledging the patient’s feelings (and even offering thanks for being made aware of the concern) promotes a respectful, resolution-centered climate in which to address the issue. This response lets the patient know the complaint will be taken seriously. It is a sign of professionalism and respect to speak directly to the patient, even if that patient is complaining. It is not recommended to become aggressive in any situation (it could escalate instead of resolve the issue), even in defense of the interests of the practice. The physician does not necessarily need to immediately be made aware of every complaint.
The medical assistant is preparing to escort a patient with a prosthetic limb, due to complications from diabetes, to a room. Which of the following actions by the medical assistant is appropriate?
A. ask the patient if they need extra assistance before helping
B. move the patient ahead to be seen by the physician
C. obtain a blood glucose spot check before moving the patient
D. provide large print educational materials for possible retinopathy
A. ask the patient if they need extra assistance before helping
Asking if the patient needs assistance displays effective communication when giving the patient a choice of assistance, acknowledges the patients independence, and provides a safe, caring, therapeutic environment for them. Making false assumptions is not appropriate in this situation.
A medical assistant maintains a positive, caring demeanor when the office is running 45 minutes behind on scheduled appointments. This action is most indicative of which of the following workplace behaviors?
A. professionalism
B. active listening
C. confidentiality
D. assertiveness
A. professionalism
Keeping a calm, positive, caring demeanor in the office, especially when busy or behind, is an example of professionalism. Presenting a professional demeanor in the medical office instills trust and confidence in care received. Confidentiality should always be maintained as well, and medical professionals should be careful not to become complacent during busy days. Professional assertiveness is sometimes necessary to keep things running on pace. Sometimes during busy days, active listening can suffer because medical personnel may be thinking of the heavy workload or delayed care and not focusing on the patient in front of them. Busy and behind-schedule days occur in every medical practice. Professionalism is a key factor that helps maintain a good standard of care.
Which of the following actions by the medical assistant reflects professional telephone etiquette? (Select the three (3) correct answers.)
A. requesting permission before placing a caller on hold
B. speaking clearly with a pleasant tone
C. verifying the patient’s full name and date of birth
D. answering an incoming call by the tenth ring
E. reassuring a patient their prescribed medication will work soon
A. requesting permission before placing a caller on hold
B. speaking clearly with a pleasant tone
C. verifying the patient’s full name and date of birth
Answering the phone speaking clearly and pleasantly, then requesting permission before placing a caller on hold demonstrates professionalism and is perceived as excellent customer service. Further, making sure to identify the patient correctly, cuts down on misinformation and misunderstanding. All calls coming into a medical office are important and should be answered as promptly as possible. It would be inappropriate for a medical assistant to speak to a patient about any medical issue over the phone.
Which of the following pieces of information is important to include when taking a routine telephone message? (Select the three (3) correct answers.)
A. name of the person calling
B. caller’s return telephone number
C. date and time of the call
D. caller’s health insurance policy number
E. caller’s billing address
A. name of the person calling,
B. caller’s return telephone number
C. date and time of the call
The most important information for any message taken should include; the name of person calling, the telephone number for return calls and the date/time of the call. If they give a purpose of the call, that would also need to be documented. Any other information obtained from speaking to the caller would be considered of secondary importance. Health care and billing information are not a priority when taking general messages in the medical office setting.
Which of the following calls should the medical assistant refer directly to the provider?
A. an insurance company representative
B. a referring physician
C. positive radiological reports
D. cholesterol laboratory results
C. positive radiological reports
Radiological reports that are positive, abnormal, or stat, the provider would want to discuss immediately by phone. Physicians generally will speak to a referring physician on the phone directly but taking a call from a colleague would come in secondary to urgent labeled reports. All other calls can be returned in a timely manner once the most urgent are addressed first.
The best way to ensure that a patient understands and complies with the medical office’s financial policy is to explain the:
A. rationale behind the office’s financial policies and procedures.
B. office’s financial policies and procedures in advance of services.
C. negative ramifications of failure to pay on time.
B. office’s financial policies and procedures in advance of services.
It is important that patients understand office financial policies and procedures before service is provided. That way, patients can be prepared for, and more easily comply with, said policies (such as pay at time of service). Patients don’t always need to know the reasons for such policies, but they do want to avoid negative ramifications if they fail to pay on time. Patients are legally responsible for payment, and an understanding in advance of services is a good way to avoid legal implications for late payments.
If a patient is consistently late, the most effective way for the medical assistant to handle the problem is to:
A. Refuse to re-schedule the patient for 90 days.
B. Notify the patient’s insurance carrier.
C. Ask the provider to discuss the office policy with the patient.
D. Terminate the patient from the practice.
C. Ask the provider to discuss the office policy with the patient.
This can be an issue with no real solution. However, when the provider speaks to the patient(s), the importance of being on time may be conveyed. Describing how tardiness negatively impacts other patients scheduled and placing added emphasis on making their appointment on time may result in future compliance. It is illegal to abandon a patient, therefore refusing to see the patient for any period of time is not advised. Tardiness is not an insurance issue.
A patient’s wife calls the office and states that her husband is experiencing left arm pain and chest pressure. Which of the following could the patient be suffering from?
A. IBS
B. CAD
C. CVA
D. MI
D. MI
Left arm pain and chest pressure can be some of the warning signs of Myocardial Infarction (MI). Irritable Bowel Syndrome (IBS), Coronary Artery Disease (CAD) and a Cerebrovascular Accident (CVA) have symptoms that present differently than MI. Getting the patient to immediate care is essential in a case such as this for best treatment.
A patient calls the office concerned because they have just been stung by a bee. Which of the following shocks would be a concern?
A. Psychogenic
B. Hypovolemic
C. Anaphylactic
D. Septic
C. Anaphylactic
Anaphylactic shock is an extremely serious allergic reaction with a rapid onset and life-threatening response to an allergen (such as the venom from a bee sting). Psychogenic shock occurs when a person’s senses are disturbed (see, hear, or feel something). Hypovolemic shock occurs with significant blood loss (around 20% of the usual blood volume). Septic shock is caused by an infection (bacterial or fungal) that releases toxins into the blood.
Which of the following forms should always be included when sending a fax originating from the medical office?
A. release of information
B. HIPAA waiver
C. cover sheet
D. informed consent
C. cover sheet
A cover sheet is included by the sender each time a fax is sent for confidentiality and to identify where the documents are originating from. Many health care facilities use combined printer/scanner/copy/fax machines or use electronic (online) fax transmissions. A HIPAA waiver, a release of information or informed consent document would not usually be sent every time a fax is sent. They might be sent only when required or necessary for that communication.
Which of the following types of mail is the most cost effective for bound printed material, film, and sound recordings?
A. first-class
B. priority
C. standard
D. media
D. media
Using media mail can lower shipping costs for magazines, books, or CD’s or other media forms that do not contain advertising.
The medical assistant mistakenly opens an item of incoming mail marked “personal” addressed to the physician. What action should the medical assistant take?
A. write “return to sender” on the outside of the envelope and initial
B. reseal the envelope with clear tape
C. write “opened in error” on the outside of the envelope and initial
D. continue to process the item as usual
C. write “opened in error” on the outside of the envelope and initial
Incoming personal mail should remain unopened. Occasionally, someone makes an honest mistake by opening a personal piece of mail. It is best to acknowledge the error by writing “opened in error” and initialing the piece. This supports a culture of respect in the office environment. It is not professional to hide the error (reseal the envelope) or pretend it didn’t happen (process as usual and hope they don’t notice). Returning the envelope to the sender is not advisable in this situation because it will cause an unnecessary delay and is dishonest.
Which of the following components is missing in the structure of this professional business letter?
A. greeting
B. closing
C. body
D. header
D. header
The main sections of a business letter include: heading, greeting/salutation, body, and closing.
What is the approximate amount of time for the QRS complex to record on an ECG?
A. 0.06-0.10 seconds
B. 0.04-0.08 seconds
C. 0.04-0.12 seconds
D. 0.04-0.06 seconds
A. 0.06-0.10 seconds
The QRS complex should be recorded for 0.06-0.10 seconds when running an ECG. The PR interval normal range is 0.12-0.2 seconds, the QRS complex range is 0.06-0.10 seconds (greater than 0.12 is considered abnormal and you would need to consider a bundle branch block), the QT interval is approximately 40% of the heart rate.
Where should the V4 electrode be placed on the body?
A. left midclavicular line, 5th intercostal space
B. right midclavicular line, 5th intercostal space
C. left midclavicular line, 4th intercostal space
D. right midclavicular line, 4th intercoastal space
A. left midclavicular line, 5th intercostal space
An ECG test is an important diagnostic tool. Proper placement of the ground and leads is necessary. The V4 electrode should be placed at the left midclavicular line, 5th intercostal space. Special care should be taken to properly align the electrode by the center of the active surface area (it should align with the correct part of the patient’s anatomy).
Which of the following are appropriate actions for the medical professional performing the ECG to take when placing electrodes on a patient’s skin for a 24-hour Holter monitor? (Select the three (3) correct answers.)
A. Avoid scars and incisions.
B. Place tape directly over electrodes to help secure them to the patient’s skin.
C. Tape the lead wires to the patient’s skin.
D. Abrade the skin with an alcohol pad or dry 4x4.
E. Place limb leads with tabs facing up.
A. Avoid scars and incisions.
C. Tape the lead wires to the patient’s skin.
D. Abrade the skin with an alcohol pad or dry 4x4.
A Holter monitor is used to monitor a patient’s heart during normal activity (for a period of 24-48 hours or up to 30 days). It is a small monitor that can be carried in a pouch or strapped to the waist or shoulder. The electrodes should be placed so they will stay in place for the duration of the monitoring. Avoid scars and incisions when selecting where to place electrodes. Electrodes and lead wires should be secured to the patient. Abrading the skin with a dry 4x4 is one approach to preparing the skin. Lead wires can be placed facing any direction.
When performing an ECG on a patient who is obese and wandering baseline is present, which of the actions should the professional performing the ECG take? (Select the two (2) correct answers.)
A. Ensure that the examination table is not touching the wall.
B. Ensure the patient is not touching the frame or side rail.
C. Ensure that new electrodes and clean clips are used.
D. Ensure good skin preparation.
E. Ensure the patient’s arms are folded over the chest.
C. Ensure that new electrodes and clean clips are used.
D.Ensure good skin preparation.
In this scenario, it is important to make sure good skin preparation and new electrodes and clean clips are used. The other options, though they could potentially create issues on an ECG, are not specific to an obese patient or a wandering baseline. In general, the professional performing the ECG should make sure the patient isn’t touching the frame or side rail because this will cause artifact to be present (most exam tables will be metal and have no side rails). The examination table should not touch the wall in order to prevent alternate current interference.
A patient with Parkinson’s comes in for an ECG with noticeably severe tremors. Which of the following should the medical assistant do to ensure a proper reading?
A. Ask the patient to remain calm.
B. Have the patient slide their hands under their buttocks.
C. Have the patient grasp the side of the table.
D. Move the patient into the semi-fowlers position to ease breathing.
B. Have the patient slide their hands under their buttocks.
A patient with Parkinson’s could cause a somatic tremor artifact. The professional performing the ECG should have the patient place their hands under their buttocks which would help hold the arms still so there would be less movement. Parkinson’s causes involuntary movements so asking the patient to remain calm would not work. If the patient were to grasp the side of the table, they may grasp too hard and cause tension.
What is the abbreviation for electroencephalogram?
A. EEG
B. EKG
C. ECG
D. ENT
A. EEG
EEG is the abbreviation for electroencephalogram (a test that measures and records electrical activity in the brain utilizing electrodes). EKG and ECG are both abbreviations for electrocardiogram, and ENT is the abbreviation for ears, nose, and throat.
Which of the following diagnostic procedures uses ultrasound to display an image of the structure of the heart?
A. electroencephalogram
B. angiogram
C. echocardiogram
D. electrocardiogram
C. echocardiogram
An echocardiogram uses high pitched sound waves to create visual images as blood flows through the heart. The test is noninvasive and may also be called a sonogram. An electroencephalogram looks at activity in the brain, an angiogram is a test that takes pictures of the arteries and how blood is flowing through them, and an electrocardiogram monitors how the heart is beating.
After validating an ECG order, collecting all supplies, and ensuring the machine is in proper working order, the professional performing the ECG’s next action should be to
A. explain the procedure.
B. provide for privacy.
C. apply the electrodes.
D. identify the patient.
D. identify the patient.
While all of these answers apply to the overall performance of an ECG, the professional performing the ECG should first establish positive patient identification by asking his/her name and DOB. Confirm the answers by looking at the identification arm band (if present) or patient chart. Then they would explain the procedure, provide privacy, and apply the electrodes before proceeding with the ECG.
Which of the following actions by the professional performing an ECG are likely to be performed prior to exercise stress testing? (Select the four (4) correct answers.)
A. Inform the patient of expectations during the testing.
B. Explain the symptoms to report if experienced during testing.
C. Obtain the patient’s medical history and current medications.
D. Observe and monitor the patient, documenting symptoms in the chart.
E. Have a crash cart with defibrillator close at hand.
A. Inform the patient of expectations during the testing
B. Explain the symptoms to report if experienced during testing.
C.Obtain the patient’s medical history and current medications.
E. Have a crash cart with defibrillator close at hand.
An exercise stress test is an important diagnostic tool, but it is not without risk. Several things need to be addressed BEFORE beginning the test. It is important to have a crash cart with defibrillator close at hand. The patient should be informed of what to expect during the testing. The professional performing the ECG should explain the symptoms the patient should report if experienced during stress test. As with most medical procedures, the tech should have documented the patient’s medical history and current medications. DURING the stress test, they will observe and monitor the patient, documenting symptoms in the chart.
The P wave of an ECG indicates:
A. atrial contraction.
B. the heart at rest.
C. ventricular contraction.
D. ventricular relaxation.
A. atrial contraction.
The P wave on an ECG represents atrial contraction. The baseline is the heart at rest. The QRS complex is ventricular contraction, whereas the T wave is ventricular relaxation.
After notifying the physician, which of the following should be the medical assistant’s next action after recording this ECG rhythm on a patient?
A. Check precordial (V1-V6) leads and limb placement.
B. Monitor the patient for deterioration of symptoms.
C. Initiate Emergency Response System or Code Blue.
D. Monitor the patient’s cardiac output.
B. Monitor the patient for deterioration of symptoms.
Rationale
This rhythm is considered a second degree AV-block due to the extra P-waves. The AV-node will select either to conduct or block the impulses from the SA node. This causes more P-wave than QRS complexes. The medical assistant needs to monitor the patient after notifying the physician. The rhythm strip is a Lead II strip, which means it is from the limb leads, therefore the technician does not need to check the precordial leads V1-6.
Which of the following rhythms identified on an ECG prompts the medical assistant to notify the provider immediately?
A. sinus bradycardia
B. premature ventricular contraction
C. ventricular fibrillation
D. sinus tachycardia
C. ventricular fibrillation
A ventricular fibrillation is the most life threatening arrhythmia, requiring immediate shock (defibrillation) and BLS intervention to reverse. Though the other choices in this scenario can be important, the ventricular fibrillation could lead to the most dire patient outcome, hence the need for immediate notification of the physician.
Which of the following indicates a normal sinus rhythm?
A. PR interval of 0.22 second, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78
B. PR interval of 0.22 second, QRS complex of 0.12 second, QT interval of 0.42 second and HR of 72
C. PR interval of 0.14 second, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78
D. PR interval of 0.14 second, QRS complex of 0.16 second, QT interval of 0.42 second and HR of 72
C. PR interval of 0.14 second, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78
The PR interval normal range is 0.12-0.2 seconds, the QRS complex range is 0.06-0.10 seconds (greater than 0.12 is considered abnormal and you would need to consider a bundle branch block), the QT interval is approximately 40% of the heart rate. The choice in this question that meets all of these criteria is “C” (PR interval of 0.14 second, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78).
Which of the following rhythms is shown in the strip?
A. normal sinus rhythm
B. sinus bradycardia
C. sinus tachycardia
D. sinus arrhythmia
A. normal sinus rhythm
The strip shows normal sinus rhythm because the rate is normal and arrhythmia is not noted. Bradycardia would occur if the rate is slower than 60 and tachycardia is not correct because the rate would need to be faster than 100.
While performing an ECG on a patient, electrodes keep falling off. Which of the following should the medical assistant do? (Select the two (2) correct answers).
A. Place tape over the wires of the electrodes.
B. Clean the skin with soap and water.
C. Clean the skin with 70% isopropyl.
D. Reposition the electrode.
E. Ask the patient to sit on her hands.
A. Place tape over the wires of the electrodes.
C. Clean the skin with 70% isopropyl.
Since the electrodes will not stay on the patient, the technician should clean the skin with 70% isopropyl. Tape should not be placed directly over the electrodes, but on the wires if necessary. Iodine is normally used to disinfect skin before surgical procedures and would not be the best option for getting electrodes to stick to skin. Doubling the electrode patches would also not be the best choice in this scenario because the electrodes are not sticking because the skin is oily or dirty.
After performing an ECG, the medical assistant notices wandering baselines in the precordial leads. Which of the following is the most appropriate next step?
A. Replace electrodes on the limb leads.
B. Make sure that all electronics are off in the room.
C. Run the ECG again.
D. Re-evaluate chest leads.
D. Re-evaluate chest leads.
To improve tracing sensitivity, it is important to re-evaluate the chest leads. Wandering baseline artifact is caused by poor electrode sensor attachment to skin - precordial leads attached at sites V1-V6 (chest).
Which of the following occurs when a singular irritable impulse fires so rapidly it bombards the AV node, causing V shaped or upside down V shaped waves?
A. ventricular flutter
B. atrial flutter
C. ventricular tachycardia
D. atrial tachycardia
B. atrial flutter
The AV-node has a hard time handling an extraordinary number of atrial impulses bombarding it. It can’t repolarize fast enough for each ensuing waves, causing not all of the arterial impulses to pass through the AV-node, to generate a complete QRS wave. This causes atrial flutter with a saw-tooth like rhythm. Ventricular tachycardia and atrial tachycardia is an increase in heart rate >100 per minute.
To prevent wandering baseline artifact, the medical assistant should ensure the patient is:
A. positioned with their hands under the buttocks.
B. reminded not to move during the procedure.
C. moved away from the wall if in hospital beds.
D. cleansed with alcohol prep pads.
D.cleansed with alcohol prep pads.
The technician should make sure that the skin is cleaned with alcohol and gauze or prep pads to ensure there are no oils on the skin. The patient should place arms down at the side and legs should be kept uncrossed. Reminding the patient not to move during the procedure would help to prevent somatic tremor artifact and would not help prevent wandering baseline artifact. Keeping patients away from the wall, if in hospital beds, would help prevent alternating current interference and not wandering baseline artifact.
A series of small uniform spikes on the ECG paper most likely represents:
A. Wandering Baseline
B. Somatic Tremors
C. Interrupted Baseline
D. AC Interference
D. AC Interference
AC interference can disrupt an ECG rhythm. If a technician sees a series of small uniform spikes, it is good practice to check to make sure there is no interference.
To correct a wandering baseline, the medical assistant should:
A. unplug the electrical equipment around the ECG.
B. have patient remain still.
C. replace loose electrodes.
D. replace broken cables.
C. replace loose electrodes.
While all these can cause artifact, a wandering baseline is due to a loose electrode. This is caused from the electrode partially touching the skin and causing the baseline to wander back and forth. Nearby electrical equipment can cause 60 cycle interference, a broken cable will cause a drop out in the wave forms (depending on which cable is compromised), and a patient that is moving can cause static movement.
During an ECG, the right leg provides grounding for which leads?
A. Bipolar
B. Augmented
C. Chest
D. Precordial
B. Augmented
The right leg grounds the augmented leads in the course of an ECG procedure.
Which of the following statements by the medical assistant indicates the need for a better understanding of standard precautions?
A. The patient should wear a gown, gloves, and mask to maintain contact-droplet isolation.
B. I will perform hand hygiene after removing gloves.
C. Sharps containers should be replaced when 2/3 full.
D. Antimicrobial wipes may be used for cleaning an exam room between patients.
A. The patient should wear a gown, gloves, and mask to maintain contact-droplet isolation.
In a healthcare setting, the staff wears Personal Protective Equipment (PPE), not the patients. The purpose of following contact-droplet isolation precautions are to contain the patient’s environment and prevent the spread of infection. Since they have contact with multiple patients, medical professionals must wear proper PPE and perform proper hand hygiene when caring for every patient. Antimicrobial wipes can be utilized to clean exam rooms between patients. In order to limit potential for accidental exposure/puncture, Sharps containers should be replaced when 2/3 full.
Which of the following skin disorders are noncommunicable?
A. alopecia
B. impetigo
C. scabies
D. poison ivy
A. alopecia
Alopecia is a noncontagious skin disorder that leads to hair loss or baldness. The cause is largely unknown, but may be hereditary or a side effect of medication. Impetigo, scabies, and poison ivy are all highly contagious skin conditions. Impetigo causes red sores on the body, while individuals with scabies develop a skin rash from mites. Poison ivy is well known for causing an itchy and sometimes painful rash.
A patient suspected of having which of the following respiratory disorders should be placed in isolation in the medical office?
A. COPD
B. Active TB
C. Asthma
D. Croup
B. Active TB
With Active TB, transmission occurs through inhaling bacteria in microscopic droplets – airborne precautions should be initiated per protocol. COPD refers to a group of lung diseases that block airflow and make breathing difficult. Emphysema and chronic bronchitis are the two most common conditions that make up COPD. Asthma is a respiratory condition marked by spasms in the bronchi of the lungs, causing difficulty in breathing. It usually results from an allergic reaction or other forms of hypersensitivity. Croup refers to an infection of the upper airway, generally in children, which obstructs breathing and causes a characteristic barking cough.
Which of the following specific precautions should a patient be placed on to prevent the transmission of Clostridium difficile?
A. standard
B. airborne
C. droplet
D. contact
D. contact
Clostridium difficile (C. diff) is a toxin-producing, spore-forming bacterium found in feces. Clinical symptoms of infection include both nausea and watery diarrhea and can result in colitis, perforation, or sepsis. Clostridium difficile spores can live for a very long time outside the patient and can reside on bed linens, bed rails, bathroom fixtures, and medical equipment. In addition, it can be spread from person to person from the hands of physicians or other health care workers and visitors. For this reason, standard precautions are not enough; contact precautions are added. The spores do not reside in the respiratory system so airborne/droplet precautions are not necessary.
When working with a patient with methicillin-resistant Staphylococcus aureus (MRSA), the ECG technician should:
A. take the precautions for a contact pathogen.
B. use a special mask as it is an airborne pathogen.
C. use the procedures for reverse isolation.
D. use gloves and a mask if the patient is being treated.
A. take the precautions for a contact pathogen.
The medical professional needs to take the appropriate precautions for a contact pathogen, since MRSA is spread by contact. These precautions would include gloves, hand hygiene, mouth, nose, and eye protection, and a gown. Since MRSA is not an airborne pathogen, it does not require a special mask to be used, and the patient would not need to be in isolation. The medical professional should use gloves and a mask at all times when in contact with the patient, not just when the patient is being treated.
Which precautions would be used for a patient with Pulmonary TB?
A. airborne
B. droplet
C. contact
D. percutaneous
A. airborne
Tuberculosis (TB) is a worldwide health problem caused by Mycobacterium Tuberculosis, a type of bacteria. Patients with Pulmonary or Laryngeal TB may transmit the disease through airborne particles call “droplet nuclei” when they cough or sneeze (as examples) so airborne precautions are important. The particles are so small that normal air currents can keep them airborne making it easy to spread. Contact, Standard, and Universal Precautions alone are not sufficient as a mask is needed to keep from inhaling the organism through the respiratory tract.
A phlebotomist must follow transmission based precaution for which of the following patients?
A. patient with fever of unknown origin
B. patient who has rubeola
C. patient who has rheumatic fever
D. patient with pneumonia
B. patient who has rubeola
Airborne precautions must be followed for patients with Rubeola (measles) virus exhibiting maculopapular rash with cough, nasal mucosa secretions, and fever. A patient with a fever of unknown origin, rheumatic fever, or pneumonia requires standard precautions.
If a patient has measles, which of the following is a required additional precaution?
A. hand hygiene
B. N95 respirator
C. gloves
D. eye protection
B. N95 respirator
Airborne precautions are advised for patients with tuberculosis, measles, chickenpox and herpes zoster (until lesions are crusted over) and use of an N95 respirator is recommended as an additional precaution to standard precautions.
In addition to usual PPE what would you add or replace before entering a patient’s room with air borne precautions.
A. Surgical mask
B. N95 respirator
C. Mask with face shield
D. Full face/head mask
B. N95 respirator
The N95 respirator is the most common of the seven types of particulate filtering respirators, as it filters 95% or more of all airborne particles. It would be the best choice for airborne precautions. A surgical mask would prevent droplet transmission, but is not the best choice. A mask with a face shield could still allow air borne transmission. A full face and head mask would not be as effective as the N95 respirator if one is available.
Which of the following disease states would require the use of a mask by the patient during transportation?
A. HIV and Varicella
B. Tuberculosis and Varicella
C. Hepatitis and Tuberculosis
D. Staphylococcal Infection and Hepatitis
B. Tuberculosis and Varicella
A person transporting a patient would have the patient use a mask if the patient had an airborne illness such as Tuberculosis or Varicella. Hepatitis, HIV and Staphylococcal infections are blood borne pathogens, so a mask would be of little protection.
A phlebotomist has been asked to collect a specimen from a patient with respiratory syncytial virus (RSV). Which of the following transmission-based precautions should be used?
A. contact and droplet precautions
B. complete isolation precautions
C. airborne precautions
D. reverse isolation precautions
A. contact and droplet precautions
There are 3 transmission-based precautions: droplet, airborne, and contact. Contact precautions should be followed in addition to standard precautions when a patient could transmit their pathogen by direct contact or skin-to-skin. RSV is a virus that can be transmitted by contact. Airborne precautions are necessary when transmission could occur through small droplets on the air (i.e. TB). Droplet precautions should be taken when large droplets (like from a cough or sneeze) could infect the care giver by way of contact with mucous membranes or the eye (i.e. influenza). In instances where a patient has a highly infectious or transmittable pathogen, complete isolation precautions must be implemented (i.e. if infected with the Ebola virus).
Which of the following measures is applicable when treating patients diagnosed with tuberculosis?
A. Contact Precautions
B. Standard Precautions
C. Universal Precautions
D. Airborne Precautions
D. Airborne Precautions
Tuberculosis (TB) is a worldwide health problem caused by Mycobacterium tuberculosis, a type of bacteria. Patients with pulmonary or laryngeal TB may transmit the disease through airborne particles call “droplet nuclei” when they cough or sneeze (as examples) so airborne precautions are important. The particles are so small that normal air currents can keep them airborne making it easy to spread. Contact, Standard, and Universal Precautions alone are not sufficient as a mask is needed to keep from inhaling the organism through the respiratory tract.
Which of the following is the most important defensive mechanism against pathogens?
A. oropharyngeal mucous membranes
B. intact skin
C. acidic environment of the digestive tract
D. the ability to cough and sneeze
B. intact skin
Having intact skin is the best defensive mechanism, because the skin acts as a protective barrier and prevents bacteria from entering. If there is a cut in the skin, bacteria can enter the blood stream and cause an infection. The oral mucous membranes are in the mouth and are also a protective barrier, but aren’t as important at protecting against pathogens as the skin. The acidic environment of the digestive tract is needed to break down the foods to make them easier to digest, and the ability to cough and sneeze doesn’t protect the body against pathogens.
The medical assistant is reprocessing a contaminated endoscope. Which of the following is the minimum level of asepsis required for this instrument?
A. chemical sterilization
B. disinfection
C. autoclave
D. sanitization
B. disinfection
The Spaulding Scheme of classification divides medical devices into critical, semi-critical, and non-critical categories based on the infection risk to the patient. An endoscope is categorized as a semi-critical instrument within the Spaulding Scheme. The absolute minimum level of asepsis required for an endoscope is high level disinfection. Critical devices should undergo sterilization (destroys all microbial life; accomplished either chemically or by utilizing an autoclave). Semi-critical devices should at least undergo disinfection (rids the device of most all pathogenic microorganisms, but not necessarily all forms). Non-critical devices require low level disinfection. Sanitization is a general term often associated with cleansing with a soap or detergent.
While giving a patient an injection, the patient jumped, causing the medical assistant to get stuck on the hand with a contaminated needle. After performing thorough hand washing, which of the following should the medical assistant do first?
A. Begin infectious disease prophylaxis.
B. Complete an exposure incident report.
C. Obtain patient consent for infectious disease testing.
D. Report the incident to a supervisor.
D. Report the incident to a supervisor.
If a healthcare worker is accidentally stuck with a needle, there are specific OSHA guidelines to follow. The worker should immediately flush with water, then tell a supervisor of the incident. The worker would then be directed to confidentially seek a physicians care. Documents must be filed recording the incident date/time, patient if known, type of stick. The source individual should be tested for infectious diseases (HBV,HCV,HIV). OSHA requires that the employee be notified of the results. The exposed worker then needs to be tested for HBV, HCV, and HIV. The exposed employee must have a physicians written list of treatment options within 15 days.
A phlebotomist has received a requisition to collect a blood specimen on a patient infected with diphtheria. The phlebotomist must be sure to follow what precautions?
A. standard precautions and airborne precautions
B. droplet precautions and contact precautions.
C. standard, airborne, droplet and contact precautions.
D. droplet precautions and airborne precautions.
C. standard, airborne, droplet and contact precautions.
Diphtheria is an acute, toxin-mediated disease caused by Corynebacterium diphtheriae. Transmission is most often person-to-person from the respiratory tract, but transmission may occur from skin lesions or fomites in touch with discharges from the skin. Thus, both standard and contact precautions are indicated, in addition to airborne and droplet.
When arriving at a patient’s room for a timed blood draw, a phlebotomist observes an airborne precautions sign on the patient’s door. How should the phlebotomist proceed?
A. Enter patient’s room, and proceed with procedure, as it is time sensitive
B. Apply PPE, sterile cloth mask, and proceed with procedure
C. Apply N95, and proceed with procedure
D. Apply PPE and N95, and proceed with procedure
D. Apply PPE and N95, and proceed with procedure
No procedure is so time sensitive that a phlebotomist cannot adhere to established protocols of infection control. Use of PPE is a requirement at all times. Airborne precautions are necessary when Contact, Standard, and Universal Precautions alone are not sufficient to prevent the transmission of infectious agents that might be carried in the air. Sterile cloth or other surgical masks are not designed for use as particulate respirators and do not provide as much respiratory protection as an N95 respirator. Surgical masks provide barrier protection against droplets with large respiratory particles; they do not effectively filter small particles from the air or prevent leakage around the edge of the mask when the user inhales. The N95 Respirators and Surgical Masks provide the best protection.
Which of the following is a common allergic reaction to a latex product?
A. vertigo
B. hemorrhage
C. syncope
D. urticaria
D. urticaria
A common allergic reaction to a latex product is urticaria, also known as hives. Patients can develop itchy, red welts on the skin as the result of an allergy to a latex product. Vertigo, the medical term for dizziness, and syncope, the medical term for fainting, can both be associated with a latex allergy, but are not as common as urticaria. Hemorrhage (bleeding) isn’t associated with a latex allergy.
Which of the following actions by the medical assistant is the first line of defense in preventing the spread of microorganisms?
A. wear non-sterile gloves when performing venipuncture
B. perform regular hand hygiene
C. wear sterile gloves when changing a dressing
D. use aseptic technique when drawing up a medication
B. perform regular hand hygiene
Performing regular hand hygiene is the first of preventative measure against disease transmission in caring for patients. According to the CDC, the simple act of hand washing is the single most important means of preventing the spread of viral and bacterial infections.
Which of the following requires the highest level of disinfection in order to be destroyed?
A. organism that causes influenza
B. organism that causes giardiasis
C. organism that causes tetanus
D. organism that causes rotavirus
C. organism that causes tetanus
Infection generally occurs through wound contamination and often involves a cut or puncture wound. As the infection progresses, muscle spasms develop in the jaw (thus the name lockjaw) and elsewhere in the body. Tetanus bacteria are resistant to many standard disinfection processes. Only oxidizing (bleach) disinfectants dependably kill tetanus spores. Influenza (RNA virus), giardiasis (a parasite) and the rotavirus (causes severe diarrhea) all require cleaning and disinfection processes to prevent the spread of the disease.
A patient is diagnosed with Hepatitis A. Which of the following is the most likely source of the infection?
A. exposure from sharing a roommate’s razor
B. recent dental implant surgery
C. improper use of a hypodermic needle
D. a hamburger from a local fast food restaurant
D. a hamburger from a local fast food restaurant
Hepatitis is generally caused by a viral infection of the liver and can be contracted by the fecal-oral route, blood, or unprotected sex. Hepatitis A can be contracted via fecal-oral means (food or water contamination) and infected sexual partners. Hepatitis A infection is primarily transmitted by the fecal-oral route, by either person-to-person contact or consumption of contaminated food (like a hamburger in this case) or water. Although viremia occurs early in infection and can persist for several weeks after onset of symptoms, blood-borne transmission of Hep A is uncommon. Hepatitis B, C, D & G are contracted by blood or blood products, including infected needles, razors, etc. (thus these infections are common among IV drug users). Hepatitis E virus is usually spread by the fecal-oral route. While rare in the United States, Hepatitis E is common in many parts of the world. The most common source of infection of Hep E is fecally contaminated drinking water. Dental surgery should not put a patient at risk for Hepatitis since gloves should be worn and sterile technique followed.
Which of the following would be considered a nosocomial infection?
A. an elderly man in the ER with flu-like symptoms
B. an 8-year old boy that develops chicken pox 2 days after admission
C. a female patient who develops a UTI after having a urinary catheter
D. a healthcare worker that develops Hepatitis C
C. a female patient who develops a UTI after having a urinary catheter
A nosocomial infection is a “hospital-acquired” infection acquired by a patient who enters the hospital without any symptoms of it and appears to have acquired the infection during the hospital stay. A female patient who develops a urinary tract infection after having a urinary catheter inserted is a perfect example. The other patients were exposed prior to admission or were never admitted, in the case of the healthcare worker.
Which of the following should be stored in a refrigerator labeled with a biohazard sticker?
A. glucometer control solution
B. unused viral media tubes
C. xylocaine (Lidocaine HCl) 2% Jelly
D. prepared plasma specimens
D. prepared plasma specimens
Any biologic material (plasma specimens) that contains an infectious disease transmission risk must be stored separately, in a biohazard labeled refrigerator, to prevent cross-contamination. Glucometer control solution is used to check that the glucosemeter and the test strips are working properly. Glucometer control solution, unused viral media tubes and xylocaine 2% jelly are not considered biohazards.
The final step the ECG technician should take with a patient on contact precautions is to:
A. wash hands.
B. remove gloves.
C. avoid contaminated surfaces.
D. disinfect all equipment.
D. disinfect all equipment.
While all apply when in contact precaution the ECG tech should disinfect all equipment with disinfected wipes or spray which is available to them so not to transfer of contamination with the next patient or health worker.
After hand washing, the ECG technician notices the patient has MRSA sores. The next step to take in order to prevent infection is to:
A. reschedule the patient when the MRSA sores have healed.
B. implement reverse isolation.
C. don a protective mask.
D. use universal precautions.
D. use universal precautions.
In the case of a patient presenting with MRSA sores, the technician does not need a mask but will need to use universal precautions, which would include gloves and gown. The EKG machine must be cleaned after the EKG is performed. The patient would not need to be rescheduled as long as universal precautions were used.
When transferring a patient from a wheelchair to the examination table, the wheelchair should be positioned so that the:
A. strong side of the patient is closest to the medical assistant.
B. weak side of the patient is closest to the medical assistant.
C. patient’s feet are positioned in front of the medical assistant.
D. back of the wheelchair is positioned in front of the medical assistant.
A. strong side of the patient is closest to the medical assistant.
Patients in wheelchairs have varying levels of physical weakness. Transferring from the wheelchair to an examination table can sometimes be difficult. If a patient is able to bear weight, it is important to position the wheelchair with the patient’s weak side next to the table and the strong side closest to the person assisting the patient. If the patient’s strong side gives out, their weak side will be closest to the table to “catch” the fall. The medical assistant should stand in front of the wheelchair, between the patient’s knees, which would be between the patient’s feet.
During a phlebotomy collection, the needle came out of the patient’s arm and the phlebotomist’s gloves became grossly bloody. Which of the following statements correctly describes the disposal of the waste?
A. Dispose of the contaminated gloves in a biohazard bag; then dispose of the sharps in puncture-proof biohazard sharps container.
B. Dispose of the contaminated gloves in the trashcan; then dispose of the sharps in puncture-proof biohazard sharps container.
C. Dispose of the sharps in puncture-proof biohazard sharps container, then dispose of the contaminated gloves in a biohazard bag.
D. Dispose of the sharps in puncture-proof biohazard sharps container, then dispose of the contaminated gloves in the trashcan.
C. Dispose of the sharps in puncture-proof biohazard sharps container, then dispose of the contaminated gloves in a biohazard bag.
Needle disposal is always first, as it carries the most invasive risk. Both the contaminated needle and contaminated gloves are biohazards, so both must be placed in biohazard waste receptacles. Needles must be placed in puncture-proof biohazard waste receptacles so as to avoid risk of puncture after disposal as well, but gloves pose no risk of puncture and may be placed in biohazard bags.
A medical assistant completes a blood collection using the evacuated system with a safety needle. The needle safety device is activated immediately following the collection. The needle is removed from the tube holder/adapter and discarded in a sharps container. Which of the following best describes the medical assistant’s actions?
A. The medical assistant activated the needle safety device too soon, but removing the needle was acceptable.
B. The medical assistant activated the needle safety device too soon and the needle and tube holder/adapter should not have been separated.
C. The medical assistant activated the needle safety device appropriately and removing the needle was acceptable.
D. The medical assistant activated the needle safety device appropriately, but the needle and tube holder/adapter should not have been separated.
D. The medical assistant activated the needle safety device appropriately, but the needle and tube holder/adapter should not have been separated.
There are two actions to evaluate, the timing of activation of the safety device and the disposal of the needle and adapter (i.e., plastic tube holder). The safety device is designed to be activated immediately following collection, as the time following collection is the point at which most needle injuries occur. Once activated, the entire needle/adapter/safety device must be disposed of in a sharps container to eliminate injury that could occur with needle handling in any type of separatio
An immunization is currently available for prevention of which of the following bloodborne diseases?
A. Hepatitis C
B. HIV
C. Herpes simplex
D. Hepatitis B
D. Hepatitis B
There is no cure (beyond supportive care) for a person who contracts acute Hepatitis B (HBV), which often leads to chronic infection, liver failure, and/or liver cancer. A safe and effective vaccine exists for the prevention of HBV.
Which of the following diseases is a blood-borne pathogen?
A. tuberculosis
B. hepatitis C
C. varicella
D. influenza
B. hepatitis C
Blood-borne pathogens are infectious agents transmitted via the blood that can cause diseases. Tuberculosis and influenza are considered airborne pathogens transmitted when an infected individual coughs, sneezes, laughs or via close contact. The Varicella virus can be transmitted through a cough or sneeze, but these viral particles are also passed along via the puss from blisters and sores caused by the disease.
Which federal agency is responsible for regulating safe workplace environments, including compliance with blood borne pathogen standards?
A. DEA
B. CLIA
C. FDA
D. OSHA
D. OSHA
The Occupational Safety and Health Administration (OSHA) is a federal agency of the United States that regulates workplace safety and health. The DEA is a United States federal law enforcement agency under the U.S. Department of Justice. DEA registrations are valid for three years and must be renewed. Clinical Laboratory Improvement Amendments (CLIA) of 1988 are United States federal regulatory standards that apply to all clinical laboratory testing performed on humans in the United States, except clinical trials and basic research. The FDA is responsible for protecting the public health by assuring the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, the nations food supply, cosmetics, and products that emit radiation. The FDA is tasked with providing accurate, science-based health information to the public.
Which of the following interventions is required by an employer, at no cost to the employee, following a needlestick exposure?
A. Offer Hepatitis B vaccine if the needle was contaminated.
B. Place exposed personnel on antiviral medications.
C. Offer HIV testing to the employee’s spouse or significant other.
D. Provide a confidential medical evaluation.
D. Provide a confidential medical evaluation.
Counseling, education, and follow-up should be provided by an employer for up to one year after exposure. Every hospital employee or any healthcare personnel at risk from accidental exposure to blood should be vaccinated against HBV. There are no preventive vaccines available yet for HCV and HIV. It is good to note that the risk of a HIV infection following exposure to blood is very small (0.1-0.5%). The actual risk depends on type of contact and on the amount of virus in the contaminated material.
Which of the following is included in an exposure control plan?
A. dates of each employee’s last tetanus booster
B. maintenance of incident report logs
C. documentation of annual bloodborne pathogen training
D. emergency exit markings in compliance with OSHA standards
C. documentation of annual bloodborne pathogen training
It is important to document and make sure that all employees have annual training to be in compliance with OSHA regulations. According to the OSHA Bloodborne Pathogens Standard, an Exposure Control Plan must meet certain criteria: It must be written specifically for each facility, it must be reviewed and updated at least yearly (to reflect changes), list positions or technology used to reduce exposures to blood or body fluids and it must be readily available to all workers.
You are an employee in a healthcare setting and you have noticed a couple phlebotomists are not using proper hand washing technique. What standards are being violated?
A. CLIA
B. OSHA
C. JC
D. NAACLS
B. OSHA
Proper hand washing violations are associated with OSHA standards. The Occupational Safety and Health Administration (OSHA) is the federal agency charged with the enforcement of safety and health legislation in the United States. The Clinical Laboratory Improvement Amendments (CLIA) is how the Centers for Medicare and Medicaid Services (CMA) regulates laboratory testing of human samples within the United States. The Joint Commission (JC- formerly JCAHO) sets performance and quality standards of health care organizations. The National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) is associated with education program accreditation in the clinical laboratory.
When disposing of hazardous materials, the phlebotomist must adhere to the guidelines and standards set forth by:
A. OSHA.
B. CLIA.
C. FDA.
D. the Lab Manager.
A. OSHA.
In the United States, the treatment, storage and disposal of hazardous waste is regulated by the Hazardous Waste Operations and Emergency Response (HAZWOPER) standards set forth by the Occupational Safety and Health Administration (OSHA). The Clinical Laboratory Improvement Amendment (CLIA) regulates laboratories by providing a classification system based upon method complexity. The Federal Drug Administration regulates pharmaceuticals. Laboratory Managers merely enforce regulations as defined by the government and other regulatory agencies.
An exposure control plan must be:
A. ordered through OSHA annually.
B. signed by all employees of the facility, regardless of their duties.
C. written, reviewed, and updated annually.
D. kept with the personal protective equipment for quick reference.
C. written, reviewed, and updated annually.
According to the OSHA Bloodborne Pathogens Standard, an Exposure Control Plan must meet certain criteria. It must be written specifically for each facility, reviewed and updated at least annually, and readily available to all workers.
Which of the following best describes the proper way to clean up a broken glass ampule?
A. Use a paper towel to pick up the pieces of glass and place them in a trash can.
B. Place the pieces of glass on a piece of paper and carry the paper to the dumpster.
C. Use a wet towel and wipe over the area so that minute fragments of glass may be picked up.
D. Use a broom and dust pan to sweep up the glass and fragments and place in a sharps container.
D. Use a broom and dust pan to sweep up the glass and fragments and place in a sharps container.
To prevent exposure to potentially infectious materials, a broom and dust pan should be used to sweep up the glass and fragments and then they should be placed in the sharps container. This ensures that no one will touch the glass or any of the materials that were in the ampule. If a paper towel, piece of paper, or wet towel are used, the risk of coming into direct contact with the glass is increased.
While collecting a sample for HIV, HBV and HCV antibody tests, the phlebotomist accidentally sticks his finger when disconnecting the venipuncture. Which of the following should be the phlebotomist’s immediate course of action?
A. Report the incident to the immediate supervisor.
B. Wash the site with a disinfectant for a minimum of 30 seconds.
C. Wash the site with soap and water for a minimum of 30 seconds.
D. Report directly to a licensed healthcare provider for treatment.
C. Wash the site with soap and water for a minimum of 30 seconds.
Once an exposure incident occurs, it is important to provide immediate attention to the needle stick site. The immediate course of action for this employee would be to wash the site with soap and water for a minimum of 30 seconds. Then, following the institution’s exposure control protocol, the employee should report the incident to an immediate supervisor and seek direct care from a licensed healthcare provider. Swift post exposure treatment is necessary and should be started as soon as possible to support the most promising outcome in a case like this.
The first course of action a phlebotomist should follow immediately after a needle stick is:
A. report the incident to the immediate supervisor.
B. wash the site with a disinfectant for a minimum of 30 seconds.
C. wash the site with soap and water for a minimum of 30 seconds.
D. report directly to a licensed healthcare provider for treatment.
C. wash the site with soap and water for a minimum of 30 seconds.
Once an exposure incident occurs, it is important to provide immediate attention to the needle stick site. The immediate course of action for this employee would be to wash the site with soap and water for a minimum of 30 seconds. Then, following the institution’s exposure control protocol, the employee should report the incident to an immediate supervisor and seek direct care from a licensed healthcare provider. Swift post exposure treatment is necessary and should be started as soon as possible to support the most promising outcome in a case like this.
Which of the following actions by the medical assistant demonstrates the correct use of surgical asepsis?
A. closing the door to an exam room if a sterile field must be left unattended
B. opening sterile items with scrubbed hands
C. pouring liquids onto the sterile field from at least 20 inches above the field
D. replacing sterile items that may have become contaminated
D. replacing sterile items that may have become contaminated
Replacing sterile items that may have come into contact with a contaminant will prevent contamination from possible non-sterile sources. The general rule of thumb is: “When in doubt, throw it out.”
Hemostatic forceps are primarily used for which of the following functions during minor surgery?
A. to clamp off blood vessels until they can be closed with sutures
B. to remove foreign objects
C. to destroy tissue by cutting and sealing blood flow using heat
D. to cut through tissues
A. to clamp off blood vessels until they can be closed with sutures
Hemostats are used to control bleeding or hold skin or tissue back during minor surgery or medical office procedures. Hemostats can clamp off blood vessels until they can be closed with sutures.
Sterilized instruments should be stored:
A. for a maximum of 90 days.
B. with the tape side down to avoid susceptibility to contamination.
C. for a maximum of 10 days.
D. in a temperature controlled environment to prevent moisture accumulation.
D. in a temperature controlled environment to prevent moisture accumulation.
Storage in an environment that controls the temperature maintains the integrity of packaging sterility and prevents the possible infiltration of microorganisms. The date of sterilization and the specific sterilizer used should be clearly indicated on the outside of the packaging material. Storing items within a set time frame used does not insure that the instruments have remained sterile. NOTE: CDC guidelines recommend ensuring consistency of sterilization practices requires a comprehensive program that ensures operator competence and proper methods of cleaning and wrapping instruments, loading the sterilizer, operating the sterilizer, and monitoring of the entire process.
When performing routine quality control for an autoclave, how frequently should the safety valve be checked to ensure it is functioning properly?
A. after each use
B. daily
C. monthly
D. weekly
C. monthly
An autoclave is a strong, heated container used for chemical reactions and other processes using high pressures and temperatures, e.g., steam sterilization. Checking the safety valve on an autoclave monthly, is an important part of quality control program to ensure attainment of adequate sterilization, protecting health and safety of all patients.
Which of the following items requires autoclave processing?
A. cautery pen
B. nylon sutures
C. synthetic sutures
D. transfer forceps
D. transfer forceps
Transfer forceps are made of surgical stainless steel which are autoclave safe. Cautery pens, nylon sutures and synthetic sutures should not be processed via autoclave.
During a minor surgical procedure, which of the following equipment is required to maintain surgical asepsis if something needs to be added to a sterile surgical tray?
A. transfer forceps
B. Rochester forceps
C. mosquito hemostat
D. sponge forceps
A. transfer forceps
Surgical asepsis requires that all tools be completely sterile, free of microorganisms and spores. Transfer forceps are used to maintain surgical asepsis in instances when something needs to be transferred into the sterile field or onto a sterile tray. They are unwrapped, used one time, and then require sterilization before the next use. Rochester forceps, mosquito hemostats, and sponge forceps also require surgical asepsis if they are to be used during a procedure.
Keeping contaminated equipment and supplies away from the medical assistant’s clothing to prevent pathogen transmission to the next patient is an example of which of the following?
A. medical asepsis
B. surgical asepsis
C. sanitization
D. disinfection
A. medical asepsis
Medical asepsis is the prevention of direct effect of cross contamination from ourselves to another patient. Medical asepsis is the destruction of disease causing pathogens. Surgical asepsis is the destruction of all microorganisms. Sanitization is the cleaning process that reduces the number of organisms. Disinfection is the process of killing pathogenic organisms making them inactive, not effective for all spores.
Handling exudate from a patient is an example of which of the following modes of disease transmission?
A. indirect
B. direct
C. airborne
D. vector
B. direct
Direct transmission occurs when an infectious agent is transmitted directly to an individual. In this case the exudate would be the infectious agent being directly passed from person to person. Indirect transmission occurs when a host or reservoir houses the infectious agent and someone comes in contact with the reservoir or host. The infectious agent is then passed on. Airborne transmission occurs when the infectious agent enters a person through the respiratory tract. A vector is the carrier that takes the infectious agent from one host to another.
A patient notices the symbol above on the door and asks what it means. The medical assistant should tell the patient the symbol means:
A. isolation precautions required.
B. radiation in use.
C. emergency eye wash station.
D. biohazard material present.
D. biohazard material present.
This symbol accompanied by the term ‘biohazard’ serves as a warning that materials in or around the area constitute a health risk and could cause human disease or harm.
Which of the following chemicals is most commonly used to disinfect work surfaces?
A. benzalkonium chloride
B. chlorhexidine gluconate
C. isopropanol
D. sodium hypochlorite
D. sodium hypochlorite
A 10% solution of household bleach (i.e., sodium hypochlorite) is the most commonly used disinfectant for solid surfaces in medical laboratories. Hypochlorites have a broad spectrum of antimicrobial activity, and are inexpensive and fast acting. Benzalkonium chloride is a major non-alcohol-based active ingredient used for clinical, food line, and domestic household use. It can be applied topically on living tissue as an antiseptic or on inanimate objects as a disinfectant. Chlorhexidine gluconate is a germicidal mouthwash that reduces bacteria in the mouth. Isopropanol alcohol is a readily available alcohol used as a solvent and cleaning fluid; it is relatively non-toxic and evaporates quickly. It is commonly used to clean the skin of patients prior to injection or phlebotomy.
- Wear gloves, gown, and facial protection.
- Remove glass without contact with hands.
- Absorb the spill and remove all visible material.
- Dispose of all materials in biohazard container.
- Decontaminate the area with a dilution of sodium hypochlorite and allow to air dry.
It is presumed the health care professional is wearing the appropriate PPE (gloves, gown, facial protection) when dealing with a large volume of fluid. To avoid injury to self or others, glass removal (without touching) would be the first step after spill. Any residual liquid would be absorbed with the appropriate material, as it might otherwise be a splash hazard and would be more difficult to contain. Everything should be disposed in the biohazard container and body fluid with blood definitely qualifies as a biohazard. Afterward, the area would be decontaminated with a 10% hypochlorite solution and allowed to air dry. Air drying ensures sufficient contact time to destroy spores and viruses, as well as bacteria.
The medical assistant is preparing to use a new chemical in the office with the label pictured here. The medical assistant should know that the chemical:
A. is a health hazard.
B. may be stored next to an oxidizer.
C. is a corrosive.
D. is not flammable.
A. is a health hazard.
This label represents the National Fire Protection Agency (NFPA) hazardous material identification system. It classifies the severity of the hazard based on; health (blue), flammability (red), reactivity (yellow), and special precautions (white). The rating system ranges from zero (no hazard) to four (extremely hazardous).
Which of the following is the minimum PPE requirement when drawing ordered lab work on a patient with suspected HIV?
A. gown, gloves, and mask
B. gloves only
C. mask only
D. gloves and mask only
B. gloves only
To prevent viral exposure and transmission, gloves are required when drawing lab work on a patient with suspected HIV. HIV can be spread through blood, so it is important that gloves be worn at all times when drawing lab work. Gowns and masks do not need to be worn when drawing lab work, because HIV cannot be spread through ordinary contact.
As the medical assistant, you are assisting the primary provider with suture placement. What is the most important personal protective equipment you are going to gather for yourself and the provider?
A. Sterile Gloves
B. Face Mask
C. Body Gown
D. Shoe covers
A. Sterile Gloves
Suture placement is a relatively low risk procedure. The main personal protective equipment required for all medical personnel are sterile gloves. Face masks, body gowns and shoe covers are not indicated for this procedure. Face masks, gowns and shoe covers would be necessary if the procedure was a higher risk (i.e. extensive blood or body fluid loss).
The medical assistant has received a requisition to collect a blood specimen on a patient infected with multidrug-resistant TB. When leaving the patient’s room the medical assistant should be sure to:
A. Remove her gloves, then the gown, then the mask.
B. Remove her gown, then the mask, then the gloves.
C. Remove her mask, then the gloves, then the gown.
D. Remove her mask, then the gown, then the gloves.
A. Remove her gloves, then the gown, then the mask.
To reduce the risk of contaminating oneself with infectious agents, the order of personal protective equipment is important. The correct order of PPE removal is gloves, gown, and mask.
Which of the following is the most common means of transmission of Methicillin-Resistant Staphylococcus Aureus (MRSA)?
A. direct contact with the skin of infected persons
B. direct contact with contaminated blood
C. inhaling contaminated respiratory droplets of infected persons
D. direct contact with contaminated feces
A. direct contact with the skin of infected persons
Because SA can be on the surface of the skin, the most common way MRSA spreads from person to person is by direct contact. A much less common way it can spread is by touching surfaces such as railings, faucets, or handles that may be contaminated with MRSA. Prevention by keeping wounds covered, washing hands regularly, and not sharing personal items such as towels, washcloths, razors, clothing, or uniforms that may have had contact with a contaminated wound or bandage.
When a phlebotomist enters an airborne isolation room, the appropriate PPE would be:
A. gloves, N95 respirator
B. gown, gloves, N95 respirator
C. gown, gloves, mask
D. gown, mask
A. gloves, N95 respirator
Appropriate PPE for airborne isolation is gloves and an N95 respirator. The gloves are a standard precautionary measure and the respirator would keep the health care professional from breathing in any particles that are airborne.
Which of the diseases listed below require contact precautions?
A. Rubella, mumps, and pertussis
B. Parovirus B19, streptococcal, and mycoplasma
C. Neisseria meningitis, sepsis, and epiglottitis
D. Clostridium difficile, escherichia coli, and pediculosis
D. Clostridium difficile, escherichia coli, and pediculosis
Clostridium difficile (a.k.a. C. diff), escherichia coli (a.k.a. E. coli), and pediculosis (a.k.a. Lice) all can be contracted from a patient through contact. Therefore, contact precautions must be followed to keep staff and visitors from spreading these by touching the patient or objects the patient has touched. The other responses in this scenario vary among contact, droplet and airborne transmission.
The medical assistant should place which of the following patients arriving to the medical office screening area in immediate isolation?
A. A patient with a known history of Methicillin-Resistant Staph Aureus (MRSA) presenting with a new wound.
B. A patient with a known history of Vancomycin-Resistant Enterococcus (VRE) of the GI tract.
C. A patient being seen for a fever and a rash who has never had chicken pox.
D. A patient reporting a high fever, stiff neck, blurry vision, and petechial rash.
D. A patient reporting a high fever, stiff neck, blurry vision, and petechial rash.
If bacterial meningitis is suspected, the patient requires immediate isolation to prevent exposure and spread of infection. MRSA is spread by contact. MRSA is carried by about 2% of the population (or 2 in 100 people), although most of them aren’t infected. Vancomycin-resistant enterococci (VRE) are a type of bacteria called enterococci that have developed resistance to many antibiotics. Enterococci bacteria live in our intestines and on our skin, usually without causing problems. Chickenpox is caused by the herpes varicella-zoster virus. The disease is most contagious a day or two before the rash appears.
Which of the following personal protective equipment must be used when working with a patient suspected of having pertussis?
A. surgical mask
B. fluid resistant gown
C. N95 respirator
D. sterile gloves
A. surgical mask
Pertussis is spread when an infectious patient coughs or sneezes, producing air droplet spread. The spread of infection typically requires very close contact for an extended period of time; close contact in this case is defined as being within 3 feet for at least 10 hours per week. An N95 respirator is not required as Pertussis is not airborne like tuberculosis. Droplet spread would not typically penetrate a regular gown, so a fluid resistant gown is not necessary. Sterile gloves are also not needed, as no sterile field must be maintained.
The legal responsibility for an act or occurrence refers to which of the following?
A. assent
B. due process
C. liability
D. arbitration
C. liability
Liability is something one is obligated to do or an obligation required to be fulfilled by law. Assent is agreement by a minor or other person not competent, such as a child or cognitively impaired person, to give legally valid informed consent. Due Process is a process which dictates that everyone is equal in the eyes of the law and that the law must be fair. Arbitration is dispute resolution conducted and overseen by someone with no stake in the outcome.
The entitlement to fair treatment under the law is known as which of the following?
A. due process
B. ethics
C. morals
D. arbitration
A. due process
Due Process is a constitutional right to fair legal proceedings and Arbitration is the use of an arbitrator to settle a dispute. Ethics is the branch of philosophy that deals with morality and Morals are a person’s standards of behavior or beliefs concerning what is and is not acceptable for them to do.
A certified medical assistant must maintain their credentials through which of the following methods?
A. permit
B. licensure
C. continuing education
D. endorsement
C. continuing education
Credentials are most commonly maintained through continuing education. Contact hours needed for certificate maintenance may vary slightly depending on the standards set by your certifying body. Maintaining certification demonstrates commitment to excellence, professionalism, and lifelong learning as a healthcare provider. Different states have different credentialing requirements. Licensure is a state-issued permission to practice. Limited permits to practice medicine are sometimes issued to physicians to limit the scope of practice when a full license is not yet issued. An endorsement recognizes a license to practice issued from another state (i.e. Kansas can endorse a Colorado license so the person from Colorado can legally practice in the state of Kansas).
Which of the following is an event that must be reported to a government agency?
A. sports injury
B. surgical injury
C. hospital-related injury
D. violence-related injury
D. violence-related injury
A medical professional is legally required to notify a state, federal, or police agency of a criminal act, e.g., domestic violence, or of a disease that poses a menace to public health. Incidents requiring mandatory reporting includes; communicable disease, certain types of substance abuse, abuse or suspected abuse of children, spouses, or the elderly and any other criminal acts.
A patient asks a medical assistant for the results of his last CBC test. Which of the following responses would best demonstrate professional rapport?
A. “I don’t know the results.”
B. “I’m not allowed to give test results to patients”
C. “You need to speak with the nurse.”
D. “Let me help you find someone who can help.”
D. “Let me help you find someone who can help.”
It is important to maintain professionalism and be supportive of the patient. Using the phrase, “Let me help” indicates a willingness to work with the patient. While “not knowing the results” and “not being allowed” to share results are true statements, they do not evoke positive feelings nor do they help a patient find answers. Telling the patient to “speak with the nurse” provides direction in finding help, but does not offer support in finding the nurse for the patient.
The medical office has experienced a breach of patient information involving 200 patients, including Medicare patients. Which of the following should the medical office notify first regarding the breach?
A. the affected patients
B. Center for Medicare and Medicaid Services (CMS)
C. Department of Health and Human Services (DHHS)
D. Office of Civil Rights
A. the affected patients
The affected patients have the right to be notified immediately if a breach has occurred in their information held at a medical office. The potential for a breach in patient confidentiality is one of the most serious issues with a medical filing system (electronic or physical files). Medical records are confidential and should be available ONLY to patients and authorized personnel.
Which of the following are typically included in an advance directive? (Select the three (3) correct answers.)
A. do-not-resuscitate (DNR) orders
B. living-wills
C. health care proxies
D. consent forms
E. life insurance agreement
A. do-not-resuscitate (DNR) orders
B.living-wills
C. health care proxies
Advance directives typically contain; 1. do-not-resuscitate (DNR) orders, 2. living-wills and 3. a health care proxy. General consent forms or a life insurance agreement is not part of an AD.
A tort involving an open threat or attempt to do bodily harm to another is known as which of the following?
A. battery
B. assault
C. slander
D. libel
B. assault
Assault is a tort (wrongful act) that involves a threat causing someone to intentionally fear bodily harm. Battery is a tort that involves actual physical contact without consent causing bodily harm. Slander is oral communication of negative, false statements damaging to one’s reputation. Libel is putting false, negative, reputation damaging words in print and publication.
A standard of behavior impacting the moral concept of right and wrong is known as which of the following
A. advocacy
B. idealism
C. ethics
D. justice?
C. ethics
Ethics refers to the set of moral concepts that impact our behavior as well as our concept of what is right and wrong. Advocacy is a term referring to the support that healthcare professionals are supposed to show to patients, idealism refers to the belief that a person can live by extremely high standards, and justice means to do what is fair for everyone.
The action of making damaging and/or false statements about the name or reputation of another person to a third party is known as which of the following?
A. dereliction of duty
B. termination of the physician-patient relationship
C. defamation of character
D. abandonment
C. defamation of character
Defamation of Character may take the form of slander (speaking damaging words) or libel (publishing damaging words in print, including electronic formats such as email or via social media). Dereliction of duty, termination of the physician-patient relationship and abandonment are not verbal actions but are concerned with contractual issues.
A deliberate physical attack upon a person is which of the following?
A. libel
B. battery
C. slander
D. contributory negligence
B. battery
Battery is the deliberate harm a person causes another. Libel is the publishing of an accusation or false statement which can cause harm to a person or ruin their reputation, and slander is when the false accusation or statement that is said about someone else, but not published. Contributory negligence is when the person that was harmed contributed to the incident in some way by being negligent.
The study of controversial moral issues, questions, and/or problems arising due to medical advances is known as which of the following?
A. bioethics
B. sociology
C. philosophy
D. jurisprudence
A. bioethics
Bioethics includes ethical issues relating to end of life care, advance directives and resuscitation orders, euthanasia, abortion, genetic and prenatal testing, birth control, harvesting embryonic stem cells for research, genetic cloning, organ donation, a patient right to refuse treatment, and withholding information from the patient or their family. Sociology is the scientific analysis of a social institution as a functioning whole and as it relates to the rest of society. Philosophy is the study of ideas about knowledge, truth, the nature and meaning of life, etc. Jurisprudence is the science or philosophy of law.
A coworker admitting to taking office drug samples home for personal use without permission violates standards of:
A. professional ethics.
B. bioethics.
C. patient confidentiality.
D. beneficence.
A. professional ethics.
This is indeed a case of exercising ethics in the professional environment. Professional ethics is a standard of behavior impacting the moral concept of right and wrong. Health care professionals are expected to do the right thing and make good ethical decisions, especially when no one is watching. Bioethics is also related to the health care industry, but tends to be geared towards treatment issues such as organ donation, euthanasia, cloning, abortion, genetic testing etc. The more advanced the science of medicine becomes, the more difficult the bioethical decisions (just because something is possible doesn’t necessarily mean that it’s ethical). Patient confidentiality is not an issue in this scenario because it is a coworker/personnel issue. Benificence addresses the ethics in research (i.e. clinical trials) in which the well-being/benefit of the participant is the primary consideration.
The statement, “A physician shall respect the law” is a part of which of the following?
A. AAMA Code of Ethics
B. The Patient’s Bill of Rights
C. Patient Self-Determination Act
D. AMA Principles of Medical Ethics
D. AMA Principles of Medical Ethics
The American Medical Association adopted standards of conduct that reflect essentials of honorable behavior for the physician. This statement is included in Principal III. - Responsibility to Society. The mission of the American Association of Medical Assistants is to provide the medical assistant professional with education, certification, credential acknowledgment, networking opportunities, scope-of-practice protection, and advocacy for quality patient-centered health care. A patient’s bill of rights is a list of guarantees for those receiving medical care. It may take the form of a law or a non-binding declaration. Typically a patient’s bill of rights guarantees patients information, fair treatment, and autonomy over medical decisions, among other rights. The Patient Self-Determination Act (PSDA) is a federal law, and compliance is mandatory. It is the purpose of this act to ensure that a patient’s right to self-determination in health care decisions be communicated and protected.
Negligence by a health care professional is considered which of the following?
A. beneficence
B. non-maleficence
C. malpractice
D. due process
C. malpractice
Malpractice occurs when a health care professional is negligent or fails to provide adequate treatment to the patient. Beneficence is the act of doing good, non-maleficence means to do no harm, and due process refers to obligation to protect all of the patient’s rights.
Which of the following acts is considered an unintentional tort?
A. assault
B. libel
C. negligence
D. slander
C. negligence
Negligence is considered an unintentional tort, because the harm that occurred wasn’t necessarily planned or done on purpose. Assault is the threat to cause harm to another person, slander is when a false accusation or statement is said about someone else, and libel is when that statement is written down or published. Assault, libel, and slander are all examples of intentional tort because they were done on purpose to cause harm to someone else.
An offense committed in violation of a public law is known as which of the following?
A. tort
B. writ of habeas corpus
C. statute
D. defamation
A. tort
A tort is a breach of law that prohibits or requires certain behavior. A breach may be a failure to perform a contract (breaking its terms), failure to do one’s duty (breach of duty, or breach of trust), the act of failing to perform one’s agreement, breaking one’s word, or otherwise actively violating one’s duty to other. A writ of habeas corpus is an order to bring a jailed person before a judge or court, a statute is a written rule or regulation, and defamation is the act of defaming someone or something.
A cardiac surgeon who provides testimony to a court for the purpose of verifying the standard of care was followed for a heart surgery, is referred to as which of the following?
A. arbitrator
B. expert witness
C. litigator
D. guardian ad litem
B. expert witness
When a Medical expert is called into court to act as an Expert Witness, it is to testify because of special knowledge or proficiency in a particular field that is relevant to the case. To act as an Arbitrator, is to be an independent person or body officially appointed to settle a dispute or as a Litagator, to bring a lawsuit or defend against a lawsuit in court. A Guardian ad litem is a person appointed by the court during litigation to protect the interests of a party who is incompetent.
Which of the following refers to an illness or injury occurring unexpectedly, requiring treatment?
A. chronic
B. acute
C. palliative
D. terminal
B. acute
An acute problem refers to an illness or injury that occurs unexpectedly and requires treatment. A chronic issue is an illness or problem that the patient has had for an extended period of time. Palliative refers to the relief of pain for a person with a serious or long-term illness. Terminal refers to a disease or illness that cannot be cured and eventually leads to the patients death.
Permission for treatment based on a full understanding of possible risks of unpreventable results is known as which of the following?
A. contributory negligence
B. PHI
C. informed consent
D. medical malpractice
C. informed consent
Informed consent is the permission for treatment granted by a patient after the risks and unpreventable results of said treatment have been explained. Contributory negligence is when the person that was harmed contributed to the incident in some way by being negligent. PHI (Protected Health Information) documentation of a patient’s personal health information, including payment and treatment notes. Medical malpractice is when a healthcare provider is negligent or fails to provide adequate care for a patient, resulting in harm to that patient.
A 19 year-old patient offers her arm to the medical assistant when she comes in with a blood pressure cuff and stethoscope. This is an example of:
A. parental consent.
B. implied consent.
C. informed consent.
D. verbal consent.
B. implied consent.
An implied consent is when a patient offers their arm, for B/P or phlebotomy, therefore, no written consent is necessary. Informed Consent is when the procedure is explained in detail to the patient and they consent to the procedure by signing a release. Verbal is when the patient speaks an assent (OK or Yes) after a procedure has been explained to them. Parental consent is required when the patient is under 18 years old and the procedure is ok’d by a guardian or parent.
The document signed by a patient agreeing to have a venipuncture procedure after the phlebotomist explains the method, risks, and consequences is called:
A. expressed consent.
B. implied consent.
C. informed consent.
D. verbal consent.
informed consent.
Informed consent means the patient agrees to and signs a document in regards to a procedure after the provider explains the risks and consequences. Expressed consent is when the patient clearly gives permission to the procedure either verbally or non-verbally. Implied consent means consent is understood by the patient’s actions even though the patient did not directly express consent. Verbal consent means the patient has said he/she agrees to the procedure even though it is not written down in contract.
Prior to performing a venipuncture, the phlebotomist explains the procedure to the patient and obtains their signature on which of the following?
A. informed Consent
B. legal Consent
C. lab requisition
D. verbal Consent
A. informed Consent
Too many patients sign the informed consent form without full comprehension of the risks and benefits of those tests, procedures, and treatments. They may not have asked enough questions, or they may not have done any additional research prior to signing the documents. An empowered patient knows that the informed consent document rarely needs to be signed on the spot. Informed consent is required for any invasive medical procedure, including venipuncture. Verbal consent would not be available for record keeping. An adult or legal guardian can sign a consent form, making the consent legal. A lab requisition is not generally a consent form, but serves as a request for laboratory testing (orders).
Under recommendation of the physician, a patient has opted to undergo an invasive procedure. When serving as a witness to the patient’s consent to treatment, the medical office assistant is attesting to the fact that the:
A. patient has the ability to make the decision.
B. patient was made aware of alternative methods of treatment.
C. patient’s signature was his/her own.
D. patient comprehended all relevant information.
C. patient’s signature was his/her own.
If someone serves as a witness to signing a form, that person is solely attesting to the fact that the patient’s signature was his/her own. It is not an attestation that the patient has the ability to make the decision, that the patient comprehended all relevant information, or that the patient was made aware of alternative methods of treatment.
If a medical assistant collects a blood sample from a minor patient without obtaining parental consent, for which of the following crimes would they most likely face charges?
A. Malpractice
B. Assault and Battery
C. Vicarious Liability
D. Negligence
B. Assault and Battery
Assault involves unjustifiably threatening or attempting to touch another person and battery is the intentional touching of someone without consent. Battery includes assault. A minor patient has not reached the age of consent, so touching a minor without such consent could result in charges of both assault and battery even if no harm has been done to the patient. Malpractice involves mistakes or negligent conduct by a professional that results in damage to someone, e.g., misdiagnosis of a patient. Under the doctrine of “respondeat superior”, employers may be vicariously liable for negligent acts or omissions by their employers during their scope of employment. Simply stated, negligence involves carelessness or inattention to care, causing harm.
Which of the following regulations set the minimum standards for medical laboratory practice and quality?
A. HIPAA
B. CLIA
C. DEA
D. OSHA
B. CLIA
Clinical Laboratory Improvement Amendments (CLIA) are laws put in place to ensure quality assurance standards for medical laboratories, and enforced by the Department of Health and Human Services. HIPAA (Health Insurance Portability and Accountability Act) is a set of regulations put in place to ensure confidentiality of health insurance; also making it easier for a person to keep their health insurance if they change or lose jobs. The DEA is a United States federal law enforcement agency under the U.S. Department of Justice. OSHA standards are established minimum health and safety standards for workers and provides for the inspection of places of employment and the penalizing of employers who do not provide conditions that meet the established standards.
According to the American Hospital Association, if a Spanish-speaking patient requested a translator but was not provided one, it would be considered a violation of:
A. protected health information.
B. Patient’s Bill of Rights.
C. patient’s confidentiality.
D. Health Insurance Portability and Accountability Act.
B. Patient’s Bill of Rights.
It is within a patient’s bill of rights to be provided a translator if one is available. If a patient requests a translator, that translator becomes a part of the health care team. By requesting a translator, the patient essentially agrees to the translator knowing private, confidential, protected medical information and therefore it would not violate HIPAA.
Which of these is a safeguard put in place to help secure access to Electronic Health Record information?
A. protected passwords
B. e-prescriptions
C. legalized hacking systems
D. special note documentation areas
A. protected passwords
When storing protected health information in an electronic format, it is important to protect user access. One of the major safeguards put in place to help secure access to the EHR information is protected passwords. Each user, or set of users, should be given passwords that are protected and confidential. E-prescribing is a way of routing prescriptions directly to a pharmacy (it is a function within an EHR format, not an accessibility safeguard). Hacking is an activity that can gain users illegal access to a system and is a federal crime. Special note documentation areas are within an EHR, allowing special notes to be recorded (possibly phone calls, messages, legal correspondence, surgical notes, etc.).
A physician asks the medical assistant to enter data into a patient’s electronic medical record using the SOAP format. What does the “P” represent?
A. Physician name
B. Problem
C. Progress
D. Plan
D. Plan
The SOAP format is a commonly used system for documentation in medical charts since it offers a complete, consistent, and organized format for information management and retrieval. S=Subjective, O=Objective, A= Assessment, and P=Plan. Subjective information includes statements about symptoms, social history, how the patient feels, etc. Objective information includes actual data generated from examination, x-rays, laboratory reports, etc. The Assessment content is based on the physician’s analysis of the subjective and objective information, which would include a diagnosis. The Plan portion of the record will contain the treatment plan and course of follow-up action (next appointment, medications prescribed, additional testing, etc.).
Which of these would be recorded under the “S” in a patient’s EHR if using the SOAP format? (Select the 4 correct responses.)
A. Sodium level
B. Symptoms
C. Social history
D. Feeling of fatigue
E. History of present complaint
B. Symptoms
C. Social history
D. Feeling of fatigue
E.History of present complaint
The SOAP format is a commonly used system for documentation in medical charts since it offers a complete, consistent, and organized format for information management and retrieval. S=Subjective, O=Objective, A= Assessment, and P=Plan. Subjective information includes statements about symptoms, social history, how the patient feels, etc. Objective information includes actual data generated from examination, x-rays, laboratory reports, etc. The Assessment content is based on the physician’s analysis of the subjective and objective information, which would include a diagnosis. The Plan portion of the record will contain the treatment plan and course of follow-up action (next appointment, medications prescribed, additional testing, etc.).
Where is the diagnosis entered under the SOAP format?
A. S
B. O
C. A
D. P
C. A
The SOAP format is a commonly used system for documentation in medical charts since it offers a complete, consistent, and organized format for information management and retrieval. S=Subjective, O=Objective, A= Assessment, and P=Plan. Subjective information includes statements about symptoms, social history, how the patient feels, etc. Objective information includes actual data generated from examination, x-rays, laboratory reports, etc. The Assessment content is based on the physician’s analysis of the subjective and objective information, which would include a diagnosis. The Plan portion of the record will contain the treatment plan and course of follow-up action (next appointment, medications prescribed, additional testing, etc.).
If a physician places a patient on high blood pressure medication after a routine physical, where would it be recorded using the SOAP format?
A. S
B. O
C. A
D. P
D. P
The SOAP format is a commonly used system for documentation in medical charts since it offers a complete, consistent, and organized format for information management and retrieval. S=Subjective, O=Objective, A= Assessment, and P=Plan. Subjective information includes statements about symptoms, social history, how the patient feels, etc. Objective information includes actual data generated from examination, x-rays, laboratory reports, etc. The Assessment content is based on the physician’s analysis of the subjective and objective information, which would include a diagnosis. The Plan portion of the record will contain the treatment plan and course of follow-up action (next appointment, medications prescribed, additional testing, etc.).
A medical assistant is taking a patient’s history and entering it directly into the EHR. The patient’s main reason for seeing the doctor is a severe migraine headache. If this office uses the CHEDDAR format of documentation, under which letter would this information be entered?
A. D
B. C
C. R
D. A
B. C
The CHEDDAR format is a commonly used system for documentation in medical charts since it offers a complete, consistent, and organized format for information management and retrieval. C=Chief complaint, H=History of presenting illness, E=Examination, D=Details, D=Drugs and dosages, A=Assessment, and R=Return visit information/referral.
Which of the following are internet search engines? (Select the three (3) correct answers.)
A. Bing
B. Linux
C. Google
D. Windows XP
E. Yahoo
A. Bing
C. Google
E. Yahoo
Search engines are used to look up information on the internet (in addition to typing in an exact website). Bing, Google, Yahoo, etc. all search for specific key words contained in information present on the internet. Linux and Windows XP are operating systems (the program that actually “runs” the computer).
While reconciling electronic payments at the end of the day, the medical assistant leaves the front desk to help a coworker. When the medical assistant returns, the computer screen is blank. There is evidence that the office cleaning crew has vacuumed and emptied the trash around the front desk. How should the medical assistant initially troubleshoot this issue? (Select the four correct answers below.)
A. Click the mouse.
B. Press a key on the keyboard.
C. Replace the monitor connector cable.
D. Verify that the computer is plugged in and turned on.
E. Check to see that the monitor is connected to the computer.
A. Click the mouse
B. Press a key on the keyboard
D. Verify that the computer is plugged in and turned on
E. Check to see that the monitor is connected to the computer.
There are several reasons why a computer screen may be blank. Many offices have software settings that send the computer into sleep mode after a specified time of inactivity. Clicking the mouse or pressing a key on the keyboard will “wake up” the computer so users can resume activity. In this scenario, the cleaning crew could have accidentally bumped some of the connections, therefore making it logical to check the connections, plug ins, and power indicators. These are all very basic troubleshooting methods for a blank screen. The monitor cable is probably fine because it was working properly a few moments prior. If it was damaged, it could be detected when checking the connection.
Which peripheral office device is used to capture images for display or editing on a computer?
A. copy machine
B. printer
C. scanner
D. mouse
C. scanner
Sometimes it is useful to display and edit images on a computer. A scanner will capture images (photographs, documents, etc.) and convert them to digital formats that can be stored or otherwise manipulated on a computer. Printers and copy machines produce a hard copy of a document, photo, etc. (some printers and copy machines also have scanning features, making them multi-function devices). The mouse is used to move the cursor and navigate the computer screen.
A provider who has a contractual agreement to accept an insurance company’s pre-negotiated rate for health care services is considered to be:
A. for-profit.
B. not-for-profit.
C. in-network.
D. non-network.
C. in-network.
Pre-negotiated rates are the amounts paid (dollar amount or percentage) by the patient for any health care services provided by the in-network provider. More out of pocket expenses could be expected if the patient wants to use a non-network provider, as non-network providers have not contracted with the insurance company for a fee schedule. Most insurance companies operate as “for-profit” (employers sponsored or individual plans) as opposed to “not for profit” (SCHIP, TRICARE, state and federal programs).
Which of the following statements describes managed care?
A. Coverage is normally provided for elective procedures.
B. Cost-containment is a primary goal.
C. Pre-authorization is required for emergency care.
D. Pre-certification is not necessary for reimbursement.
B. Cost-containment is a primary goal.
The term “managed care” (managed health care) is used in reference to health insurance to describe a variety of techniques intended to reduce the cost of providing health benefits and improve the quality of care. It includes incentives for physicians and patients to select less costly forms of care. There is a review of medical necessity for some services. This results in a determination to provide the best care for the least cost to the insurer by requiring pre-authorization and/or pre-certification. If a procedure is not considered medically necessary (as are some elective procedures), it may not be covered or may be covered at a substantially lower percentage of coverage. Emergency care is generally covered (since an emergency would not allow the time to get a pre-authorization).
An added feature to a patient’s insurance policy expanding or placing limits on standard coverage is a:
A. referral.
B. rider.
C. deductible.
D. precertification.
B. rider.
A rider is a provision of an insurance policy that can be purchased separately from a basic policy that provides additional benefits at additional cost but can also limit coverage. A referral occurs when the insured’s primary care physician determines that the patient needs to see a specialist or requires a procedure that they cannot perform. A deductible is the amount that the patient owes for covered health care service before the insurance plan begins to pay. Precertification is the authorization by an insurance company for a specific medical procedure before it is done.
Which of the following agencies are physicians required to maintain registration with in order to prescribe, dispense, or administer controlled substances?
A. Food and Drug Administration (FDA)
B. Drug Enforcement Administration (DEA)
C. Department of Health and Human Services (DHHS)
D. American Medical Association (AMA)
B. Drug Enforcement Administration (DEA)
The DEA is tasked with combating drug smuggling and use of illegal drugs within the United States and has sole responsibility for coordination and pursuing US drug investigations abroad. DEA registration certificates must be renewed every 3 years. The FDA is responsible for (in the medical field) protecting and promoting public health through the regulation and supervision of prescription and over-the-counter pharmaceutical drugs (medications), vaccines, biopharmaceuticals, blood transfusions, and medical devices. The DHHS has the goal of protecting the health of all Americans and providing essential human services. The AMA is the largest association of physicians—both MDs and DOs—and medical students in the United States.
The Needlestick Safety and Prevention Act exists to protect healthcare workers from accidental exposure to:
A. carcinogens.
B. blood borne pathogens.
C. hazardous chemicals.
D. biologic toxins.
B. blood borne pathogens.
In November of 2000, the Needlestick Safety and Prevention Act was signed into law. Working with needles introduces an occupational hazard and carries risk of exposure to pathogens. Employers are required to provide safer needle devices and work practices to help eliminate or minimize exposure risk due to accidental needle sticks.
Which of the following regulations set the minimum standards for medical laboratory practice and quality?
A. HIPAA
B. CLIA
C. DEA
D. OSHA
B. CLIA
Clinical Laboratory Improvement Amendments (CLIA) are laws put in place to ensure quality assurance standards for medical laboratories, and enforced by the Department of Health and Human Services. HIPAA (Health Insurance Portability and Accountability Act) is a set of regulations put in place to ensure confidentiality of health insurance; also making it easier for a person to keep their health insurance if they change or lose jobs. The DEA is a United States federal law enforcement agency under the U.S. Department of Justice. OSHA standards are established minimum health and safety standards for workers and provides for the inspection of places of employment and the penalizing of employers who do not provide conditions that meet the established standards.
Which of the following types of licensure must a physician have and maintain to legally dispense, prescribe, or administer controlled substances?
A. pharmaceutical
B. narcotics
C. business
D. occupational
B. narcotics
A physician must have a narcotics license which then gives him/her the legal right to dispense controlled substances. The DEA maintains a database that is the primary source for DEA license verification. A pharmaceutical, business or occupational license does not grant a physician the legal right to dispense controlled substances.
Which of the following government agencies requires the medical office to develop an exposure control plan?
A. FDA
B. EPA
C. CDC
D. OSHA
D. OSHA
An OSHA (Bloodborne Pathogens Standard) Exposure Control Plan, must meet certain criteria – It must be reviewed and updated at least yearly and be readily available to all medical staff. The Food and Drug Administration (FDA), Environmental Protection Agency (EPA) and the Centers for Disease Control and Prevention (CDC) do not mandate an exposure control plan.
Permission granted by an individual voluntarily and in his right mind is known as:
A. consent.
B. compliance.
C. standard of care.
D. duty of care.
A. consent
Implied or expressed consent is the voluntary permission given by the patient for examination, testing, and treatment. Compliance is the act of following orders or doing what is expected or asked, standard of care is a set of guidelines that should be followed for each patient, and duty of care refers to a set of actions that a person is obligated to follow in order to prevent harm to others.
A medical office assistant’s family asks to see the medical information of her brother-in-law who has just been brought into the emergency room. If the medical office assistant accesses the information it is:
A. appropriate because she is a family member.
B. a violation of the Privacy Rule.
C. permissible because she is an employee.
D. prosecutable as fraud.
B. a violation of the Privacy Rule.
The HIPAA Privacy Rule provides federal protections for health information held by medical facilities and gives patients rights with respect to that information. Disclosure to anyone other than the patient or healthcare provider is a violation of the Privacy Rule. The Privacy Rule is balanced so that it permits the disclosure of health information, within the healthcare setting, for access to the needed information for patient care and other important purposes.
Which of the following is the role of a medical transcriptionist in the health care setting?
A. converting paper-based records into electronic medical records
B. retrieving information from medical records
C. transforming medical information into a permanent document
D. editing electronic medical records
C. transforming medical information into a permanent document
Medical transcriptionists transform medical information, whatever the format, into a permanent record whether electronic or paper to document the care a patient receives in the healthcare environment.
In which of the following medical record categories should the medical office assistant file a patient’s electrocardiogram result?
A. therapeutic service documents
B. diagnostic procedure documents
C. laboratory documents
D. encounter documents
B. diagnostic procedure documents
An electrocardiogram (ECG) is a diagnostic procedure and would be filed accordingly. The other documents would be entered into the medical record but they are not part of a diagnostic procedure. Coding and proper documentation helps to prove the medical necessity of treatment. The accuracy and adequacy of documentation greatly affects any medical billing.
Which of the following medical reports includes patient demographic information, dates of hospitalization, reason for hospitalization, brief history, significant findings from examinations and tests, course of treatment, final condition of the patient, and final diagnosis?
A. discharge summary report
B. pathology report
C. history and physical report
D. operative report
A. discharge summary report
A discharge summary report is a clinical report prepared by medical practitioners when a patient is ready for discharge from a hospital or care facility. The discharge summary informs outpatient medical or mental health workers about services provided by the inpatient facility: admitting complaint, diagnoses, medications, treatments, and recommendations for outpatient follow-up services. The other reports mentioned are a part of the DSR.
A patient with Medicaid presents to the provider’s office requesting copies of medical records. The patient presents a valid ID and signs a consent form and the medical office assistant charges the patient $10.00 for the copies. Which of the following is true regarding this charge?
A. A provider cannot charge any patient for medical records.
B. A provider can charge for the medical records because the records belong to the provider.
C. A provider cannot charge a Medicaid patient for medical records.
D. A provider can charge for medical records if record reproduction is covered under the patient’s insurance.
B. A provider can charge for the medical records because the records belong to the provider.
In most states it is legal for a doctor or healthcare facility to charge a medical records copy fee. The medical records copy charge is usually regulated by the laws of the state where the doctor or healthcare facility is located. Copying medical records requires time from the doctor or hospital staff to fulfill a request for health information. Charging a fee to copy medical records offsets the cost incurred by the doctor or healthcare facility.
A patient presents to the outpatient department for a chest x-ray and sputum culture. The patient was referred from his primary care physician for a long-term cough. The resident physician provides the initial interpretation of the x-ray film and states “pneumonia” and signs the report. Seven days later the sputum culture indicates a streptococcal infection. Which of the following actions should the medical office assistant take?
A. Have the resident physician sign the original note and make an internal change within the medical record.
B. Create a new medical narrative that would take the place of the original, along with an addendum.
C. Allow the note to stand because documentation continuity allows for effective treatment of the patient.
D. Create an addendum because the new information must be connected to the original note.
D. Create an addendum because the new information must be connected to the original note.
An addendum should be generated and connected to the original note in the medical record. If the medical record entry is inaccurate or incomplete; adding an amendment, correction or addendum maintains the integrity of the record.
The patient who refuses to pay their medical bill at the established rate after receiving health care services is in breach of which of the following?
A. HIPAA
B. contract
C. security
D. Patient’s Bill of Rights
B. contract
Most legal contracts are made up of a “Fee for Service” type agreement. Failure to pay for medical care received is a failure to comply with the obligations of a legal contract. HIPAA, security and a Patient’s Bill of Rights are not legal contracts entered into by both the client and the provider for services rendered.
Which of the following regulates the time frame allowed for filing a lawsuit?
A. standard of proof
B. statute of limitations
C. arbitration
D. mediation
B. statute of limitations
The Statute of Limitations sets the maximum time after an event, illness, or injury that legal proceedings may be initiated. Typically, 2-years for medical malpractice, but varies by state and type of litigation. Arbitration (the use of an arbitrator to settle a dispute) and Mediation (intervention in a dispute in order to resolve it) are not time frame related legal practices. Standard of Proof involves the degree of evidence necessary to establish proof in criminal or civil proceedings.
An adolescent who has been legally granted the status of adulthood and no longer under the care of a parent or guardian is known as which of the following?
A. emancipated minor
B. age of majority
C. ward of the state
D. guardian ad litem
A. emancipated minor
An emancipated minor is defined by individual state laws, usually meeting one or more conditions: marriage, military duty, being self-supporting, and living separately from parents/guardian. When someone reaches the age of majority, they have reached legal age. A ward of the state or one with a guardian ad litem, is still under the care of a legally appointed person or entity.
The Needlestick Safety and Prevention Act exists to protect healthcare workers from accidental exposure to:
A. carcinogens.
B. blood borne pathogens.
C. hazardous chemicals.
D. biologic toxins.
B. blood borne pathogens.
The Needlestick Safety and Prevention Act requires reporting and documentation of all sharps injuries. In compliance with OSHA standards, log or report must be kept in the medical facility describing the incident, type of device, time, date, location, and follow up. This also includes minor incidents that do not result in injury or illness.
Which of the following protects a volunteer from liability when providing emergency care in a non-healthcare setting?
A. Patient’s Bill of Rights
B. Good Samaritan Act
C. Code of Federal Regulations
D. Patient Self-Determination Act
B. Good Samaritan Act
The Good Samaritan Act is set in place to protect volunteers from being liable in the event of an emergency setting. The Patient’s Bill of Rights is a document that shows patients what they should expect and what type of care they should receive while they are in the hospital or receiving healthcare. The Code of Federal Regulations is a list of codes that explain the rules set in place by the government. The Patient Self-Determination Act requires healthcare professionals to provide information about advanced directives when a patient is admitted to the hospital.
The mutual recognition of a license from one state to another is known as which of the following?
A. informed consent
B. reciprocity
C. revocation
D. implied consent
B. reciprocity
Reciprocity is the practice of exchanging things with others for mutual benefit, especially privileges granted by one country or organization to another. It allows for provider privileges across state lines. Informed consent is permission granted in the knowledge of the possible consequences, typically that which is given by a patient to a doctor for treatment with full knowledge of the possible risks and benefits and Implied Consent is inferred from a person’s actions and the facts and circumstances of a particular situation (or in some cases, by a person’s silence or inaction). Revocation refers to the cancelling or annulment of something by some authority.
The physician has a public duty to fulfill state reporting requirements in which of the following circumstances involving a patient? (Select the four (4) correct answers.)
A. death
B. stab wound
C. sexually transmitted infection
D. schedule V controlled substance abuse
E. elder abuse
A. death
B. stab wound
C. sexually transmitted infection
E. elder abuse
When a patient dies, the cause of natural death (if known) and physician’s signature are recorded. In addition, a report must be filed for births, specified communicable diseases, reportable injuries (ex. gunshot wound, stabbing, animal bite), and any type of suspected or confirmed abuse. The medical assistant often assists with the reporting process, and should become familiar with state requirements.
Purging is the act of:
A. Moving a file from active to inactive
B. Moving a file to storage
C. Shredding a file
D. Scanning a file into EHR
A. Moving a file from active to inactive
Purging is the act of cleaning out inactive or obsolete records or data from the set of active files (whether physical or computer-based) for archiving or destruction (deletion).
The medical assistant is contacting a patient to request they make a follow-up appointment. Which of the following forms should the medical assistant verify prior to leaving this message on the patient’s voicemail?
A. Consent to Treat
B. HIPAA Confidentiality and Privacy
C. Assignment of Benefits
D. Durable Power of Attorney for Healthcare
B. HIPAA Confidentiality and Privacy
The patient indicates communication preferences and requests on the HIPAA form. Consent to Treat deals with accepting medical care, Assignment of Benefits is an arrangement by which a patient requests that their health benefit payments be made directly to a designated person or facility, such as a physician or hospital and the DPA is a type of advance medical directive in which legal documents provide the power of attorney to another person in the case of an incapacitating medical condition.
Which federal regulation requires medical professionals to protect the privacy and confidentiality of patients’ health information?
A. OSHA
B. CLIA
C. CMS
D. HIPAA
D. HIPAA
HIPAA (Health Insurance Portability and Accountability Act) requires medical professionals to protect the confidentiality of patients’ health information. OSHA (Occupational Safety and Health Administration) is an agency that makes sure safety is being enforced in the workplace. CLIA (Clinical Laboratory Improvement Amendments) are a set of rules and standards used to make sure quality laboratory testing is being done. CMS (Centers for Medicare and Medicaid Services) is an agency put in place to provide standards for health insurance.
In 1996, Congress passed which of the following statutory laws to ensure that patient information and records will be kept confidential?
A. ADA (Americans with Disabilities Act)
B. PPACA (Patient Protection and Affordable Care Act)
C. HIPAA (Health Insurance Portability and Accountability Act)
D. FMLA (Family and Medical Leave Act)
C. HIPAA (Health Insurance Portability and Accountability Act)
HIPAA is the federal Health Insurance Portability and Accountability Act of 1996. The goal is to make it easier for people to keep health insurance, protect the confidentiality and security of healthcare information. The ADA prohibits discrimination against people with disabilities in employment, transportation, public accommodation, communications, and governmental activities. The PPACA or Affordable Care Act enables consumers to be in charge of their health care. Under the law, a new “Patient’s Bill of Rights” gives the American people ability to make informed choices about their health. The FMLA entitles eligible employees of employers to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage.
A patient calls the office asking for ECG test results. The individual answering the phone should:
A. verify the patient’s first and last name before giving the patient results.
B. verify the patient’s first and last name, date of birth, and social security number before giving results.
C. let the patient know that the results cannot be discussed over the phone.
D. make an appointment for the patient to meet with the ECG technician to discuss results.
C. let the patient know that the results cannot be discussed over the phone.
Certain test results are considered sensitive and require consultation with, or explanation from, the physician or other licensed professionals. ECG results fall into this category and cannot be given over the phone. If a test result falls into the category that can be given over the phone, the identity of the person receiving the information must be verified. The person should be able to provide a first and last name, date of birth, and social security number. The patient would meet with the physician (not the ECG technician) to discuss the results.
A phlebotomist’s failure to keep any or all privileged medical information private is called:
A. breach of confidentiality.
B. negligence.
C. res ipsa loquitur.
D. invasion of privacy.
A. breach of confidentiality.
Breach of confidentiality occurs when a phlebotomist fails to keep medical information private. Negligence occurs when someone is careless while caring for another person and fails to perform an action that is expected of them, therefore resulting in injury or damage. Res ipsa loquitur involves holding someone responsible and is considered negligent if any harm or injury is done under their control. An invasion of privacy means someone intrudes on the personal life of someone else without a justified reason.
Which of the following is a characteristic of an EMR system used by a medical office?
A. It is the principal medical record used in healthcare facilities.
B. It incorporates computer systems from many different vendors.
C. It requires clinicians to use an interface to view data from different systems.
D. It must be accessible to any specialists who are also treating the patient.
A. It is the principal medical record used in healthcare facilities.
An electronic medical record (EMR) is kept in a computer system and serves as the principle medical record for each patient. There are numerous vendors that provide EMR systems, so systems will vary among medical practices. Each medical practice has its own electronic system that is accessible solely by that practice. An electronic medical record (EMR) is the principal medical record method used in most current healthcare facilities. It contains the patient’s demographics (name, age, address), a record of medical treatment received, possible allergies and medication history.
The medical assistant has scheduled 3 patients in the office at the same time. What type of appointment scheduling have they used?
A. Double-Booking
B. Wave
C. Open Office Hours
D. Grouping Procedures
B. Wave
Wave scheduling is done by scheduling a few patients at the top and bottom of each hour. The first patient to arrive is typically seen first, unless there is a patient with a greater health concern. This allows all of the practitioners to see patients, and provides adequate time for walk-in patients to be seen. The clustering form of scheduling does not allow much time for walk-in appointments as multiple patients with similar problems are scheduled at the same time of day. Double booking is also typically used when only one practitioner is available; multiple patients are scheduled for the same time. When using the grouping type of scheduling, the same procedure is scheduled for the same time of the week. Open office scheduling allows patients to come to the office when they wish to go.
Which of the following types of scheduling provides built-in flexibility to accommodate unforeseen situations, such as patients who require more time with the physician?
A. wave
B. specified time
C. procedures grouping
D. double booking
A. wave
Wave scheduling refers to a specific number of patient’s usually scheduled at the beginning of the same hour; reduces physician downtime; intended purpose is to start and finish each hour on time. Time specific scheduling (also Stream) is where a patient is scheduled for an appointment based on the length of time needed and at an available time; example of most common scheduling. Procedures grouping scheduling involves similar procedures scheduled on predetermined days i.e. group procedures, similar procedures scheduled on predetermined days or in predetermined time blocks; exp. sports exams. Double booking involves booking more than one patient to the same appointment time; two or more patient scheduled at the same time. This is used by practices with short visits or a high no show rate; increases patient waiting time but reduces physician downtime.
From which of the following lists does a medical office assistant need to run an encounter report?
A. accounts receivable
B. appointment schedule
C. negative balance report
D. transaction report
B. appointment schedule
A medical office assistant can run an encounter report from the appointment schedule. This is a report that supplies management information about services provided each time a patient visits the doctor.
Which of the following is required to schedule patients for outpatient diagnostic tests and procedures?
A. a UB-04 form
B. an approval from the insurance company
C. a CMS-1500 form
D. a pre-payment from the patient
B. an approval from the insurance company
Insurance requires approval before an outpatient test or procedure can be done. Filling out the applicable forms and/or making a pre-payment (if necessary) are secondary to the approval required before even scheduling the appointment.
Which of the following scheduling methods works best for specialty and consulting practices because it allows the physician time to prepare for each office visit with the knowledge that the day will begin and end on schedule if patients adhere to their assigned times?
A. stream scheduling
B. double booking
C. triage scheduling
D. open hours scheduling
A. stream scheduling
The best type of scheduling for this scenario would be stream scheduling since each patient is assigned an individual time to be seen. Double booking involves booking more than one patient to the same appointment time. Scheduling patients due to the seriousness of their situation is an example of triage scheduling. Open hours scheduling allows patients to be seen in the order in which they arrive at the clinic.
A physician who treats disorders of the musculoskeletal system is which of the following types of specialist?
A. podiatrist
B. orthopedist
C. dermatologist
D. ophthalmologist
B. orthopedist
The prefix orth/o means “to straighten” and the suffix -ist means “one who.” An orthopedist is one who treats disorders of the musculoskeletal system. A podiatrist is one who treats issues in the feet, a dermatologist works with the skin, and an ophthalmologist is one who treats the eyes.
The main purpose for verifying a patient’s insurance coverage at every visit is to:
A. prevent claim rejection due to ineligibility or non-active status.
B. maintain confidentiality of protected health information.
C. expedite the age analysis process of delinquent accounts.
D. establish rapport and respectful approach to care.
A. prevent claim rejection due to ineligibility or non-active status.
This also ensures the correct insurer is billed and facilitates timely reimbursement for the provider. The medical assistant should scan into the EHR or make a copy of both sides of the patient’s current insurance card.
Which of the following must be filled out by the patient in order to forward payment to the physician’s office?
A. coordination of benefits
B. assignment of benefits
C. remittance advice
D. explanation of benefits
B. assignment of benefits
If a patient’s health insurance contract allows for assignment of benefits, the patient first fills out a form giving permission that any allowable benefit payment be sent to the medical provider. Without the AOB, any reimbursement would then be issued to the patient, then they would have to be billed by the medical office for payment. The AOB process cuts out the extra step.
Which of the following documents does the provider or facility need to submit in order to receive reimbursement from an insurance company?
A. ABN
B. CMS-1500
C. medical consent form
D. explanation of benefits
B. CMS-1500
The CMS-1500 is the form to be used to enable the provider or medical facility to receive reimbursement directly from a patient’s insurance company.
Which of the following forms is used by the medical office to ensure that insurance payments are made directly to the physician?
A. CMS 1500
B. patient consent
C. assignment of benefits
D. UB-04
C. assignment of benefits
If a patient’s health insurance contract allows for assignment of benefits, the patient first fills out a form giving permission that any allowable benefit payment be sent to the medical provider. The CMS-1500 is the basic form for the Medicare and Medicaid programs for claims from physicians and suppliers. A UB-04 form is the electronic format of the CMS-1450 claim form. A consent form does not allow for payments from an insurance carrier, only for the patient to consent to accept medical treatment.
When posting an insurance payment via an EOB, the amount that is considered contractual is the:
A. insurance allowed amount.
B. NON-PAR payment allowable.
C. co-insurance.
D. patient responsibility.
A. insurance allowed amount.
An Explanation of Benefits (EOB) is a document from the insurance company to the patient that includes detailed information regarding a claim that was paid to the health care provider. Once a provider accepts the allowed charges (fee schedule) for a particular procedure, it is accepting assignment. The provider agrees to accept the contractual amount (insurance adjustment) as payment in full from the insurance company. An adjustment is basically a billing discount in accordance with a contract between the health care provider and insurance company. Participating (PAR) and Non-Participating (NON-PAR) providers choose whether to participate in the Medicare program and either accept or not accept assignment on Medicare claims.
A list of all account balances and the amounts owed to the medical practice at the end of the day is called an:
A. accounts receivable report.
B. aging summary analysis.
C. accounts payable report.
D. insurance aging report.
A. accounts receivable report.
A record of account balances and amounts owed the medical practice is called an accounts receivable report. Accounts payable is that which is owed to vendors or suppliers of the medical practice. An aging report will only list of outstanding balances due. An insurance aging report provided an aged summary of the medical offices outstanding charges broken down by insurance provider.
A medical office assistant’s knowledge of a statute of limitations for collecting an overdue account is an example of managing the collections process while complying with:
A. AMA guidelines.
B. practice management guidelines.
C. state and federal guidelines.
D. HIPAA guidelines.
C. state and federal guidelines.
State and federal guidelines exist for the collecting of any over due accounts. The length of time that the office has to request payment varies from state to state. Even with a statue of limitations, that does not mean that you cannot still attempt to collect on payment for services. Office policy and circumstances will determine whether it is cost and time efficient to continue to collect such accounts. HIPAA covers the national standard for privacy and security of medical records and the AMA is a group that aims to promote the art and science of medicine and public health.
The process of finding out if a service or procedure is covered under a patient’s insurance policy is called:
A. predetermination.
B. preauthorization.
C. precertification.
D. preexisting.
C. precertification.
Precertification is the process where a medical office finds out if a medical service or procedure is covered by the patients insurance carrier. A predetermination of benefits is a review by the insurer’s medical staff to decide if they agree that the treatment is right for a patient’s health needs. Preauthorization is sought when a doctor requires approval from an insurance company before certain services or medicines are covered. Preexisting refers to a condition that a patient had prior to being covered by an insurance company.
The medical office assistant receives payments in full from both a primary private insurance company and a 65-year-old patient. At the end of the day she realizes there was an overpayment on the patient’s account. Which of the following should the overpayment be refunded to?
A. the patient
B. the insurance company
C. Medicare
D. the physician
A. the patient
If the medical office assistant received a full payment from the insurance company, the medical office assistant would refund the patient for any overpayment for services provided.
ASCA requires that hospital claims submitted to Medicare Part A and B must be submitted electronically, but will accept non-electronic claims on behalf of providers that:
A. have been in business for less than 90 days.
B. employ less than 25 full-time employees.
C. also participate in the Medicaid program.
D. offer both inpatient and outpatient services.
B. employ less than 25 full-time employees.
Medicare Part A and B can be submitted in a non-electronic format when the medical practice employs less than 25 full-time employees. The medical office uses Form CMS-1500 to bill for services. Medicare sends a confirmation or acknowledgement report, which indicates the number of claims accepted and the total dollar amount transmitted.
When following up on a denied claim, a medical office assistant should have which of the following information available when speaking with the insurance company? (Select the three (3) correct answers).
A. patient’s claim number
B. physician’s NPI
C. date the claim was denied
D. patient’s mailing address
E. patient’s insurance ID number
A. patient’s claim number
B. physician’s NPI
E. patient’s insurance ID number
Before calling an insurance company to find out why a claim was denied, the medical office assistant should have ready; the physician’s NPI (national provider identifier), the patient’s claim number and insurance ID number. The insurance provider will already have the claim denied date and their customers mailing address with contact information.
A patient comes into a provider’s office with a diagnosis CHF due to a medical emergency. The provider admits the patient to a local hospital for care. Which Medicare plan will cover the hospital admission?
A. Medicare Part A
B. Medicare Part B
C. Medicare Part C
D. Medicare Part D
A. Medicare Part A
Medicare Part A is designed to cover services that are considered a medical necessity or a chronic medical condition. Medicare Part B is the medical insurance component of Medicare, covering cost to treat health problems BEFORE they become more serious. Medicare Part C is an option where the consumer can be covered by a private company. Medicare Part D covers the costs of prescription drugs.
Which is the correct procedure for keeping a Worker’s Compensation patient’s financial and health records when the same physician is also seeing the patient as a private patient?
A. The same financial record may be used, but a separate health record must be maintained.
B. The same health record may be used, but a separate financial record must be maintained.
C. The same financial and health records may be used.
D. Separate financial and health records must be used.
D. Separate financial and health records must be used.
The proper procedure for medical office record keeping in this case is to keep separate financial and health records. HIPAA Privacy Rules dictates that records dealing with a claim can be accessed by certain entities to the health information of individuals who are injured on the job or who have a work-related illness to process claims, or to coordinate care under workers’ compensation systems. A patients private medical records, not in connection with the issue relating to the Workers Comp claim, are private and confidential under HIPAA rules. This also applies to financial records.
A medical office assistant is reviewing a chart with the following documentation: indigent patient presented with a complaint of itchy, red bumps on her chest and neck. Diagnosis: Urticaria, Procedure: Expanded Office Visit. The reference manual that would contain the term Urticaria and the associated code is the:
A. Current Procedural Terminology (CPT)
B. Health Care Financing Administration Common Procedure Coding System (HCPCS)
C. Centers for Medicare and Medicaid Services (CMS)
D. International Classification of Diseases (ICD)
D. International Classification of Diseases (ICD)
The International Classification of Diseases (ICD) is the standard diagnostic tool for epidemiology, health management and clinical purposes. ICD codes are used to classify diseases, monitor the incidence and prevalence of diseases and other health problems.
The provider prescribed and ordered a wheelchair for a patient with a below-the-knee amputation. Which of the following manuals should the medical office assistant use to code these services?
A. ICD-CM
B. CPT
C. HCPCS
D. CPT-assistant
C. HCPCS
This would be found in the HCPCS.
A patient presents to the provider’s office with a complaint of a migraine. The patient has Medicare and Medicaid. The patient also has a Worker’s Compensation claim with a diagnosis of head injury. After the provider assesses the patient, the final diagnosis is a concussion. Where should this claim be submitted first?
A. Medicare
B. the patient’s employer
C. Worker’s Compensation
D. Medicaid
C. Worker’s Compensation
Whenever a patient claims a workplace injury, the health care provider should call the employer to see if a worker’s compensation claim has been filed. If so, billing will first go through that claim. The other options listed in this scenario would be follow-up based on whether or not a worker’s compensation claim has been filed.
Request for payment under the terms of a health insurance policy is referred to as which of the following?
A. deductible
B. claim
C. preauthorization
D. copayment
B. claim
Once submitted, claims are reviewed by the insurance company and paid out to the insured (or authorized billing representative) when approved.
Premiums are payments made systematically to insurance companies in exchange for which of the following?
A. kickbacks
B. benefits
C. referrals
D. adjustments
B. benefits
Payments of premiums must be maintained to keep an insurance policy in active status. Referrals and adjustments do not affect benefits received from insurance coverage. Kickbacks are mostly known as questionable practice within the insurance industry and is coming under increased scrutiny.
Which of the following is the predetermined amount of total eligible charges a patient must pay before insurance plan benefits begin?
A. premium
B. coverage
C. deductible
D. copay
C. deductible
The patient’s out-of-pocket expense due prior to insurance company coverage taking effect is known as the deductible. Part of the deductible can be met with copays (the amount the patient pays at the time of service- generally a set amount based on in-network or out-of-network visits). The premium is the amount of money the insurance company charges for coverage. Coverage (which procedures, visits, etc. are eligible for insurance payment) can vary among insurance plans. The more coverage an insured person has, the higher the insurance premiums.
The set dollar amount collected at the time of each visit for a patient’s portion of health care costs is referred to as which of the following?
A. copayment
B. deductible
C. coinsurance
D. out-of-pocket maximum
A. copayment
Amounts of copayments are pre-determined by the insurance carrier (ex. $25 for an office visit or $50 for a specialty visit). A deductible is a specified amount of money that the insured must pay before an insurance company will pay a claim. Coinsurance is a type of insurance in which the insured pays a share of the payment made against a claim. The out-of-pocket maximum is the most you pay during a policy period (usually one year) before your health insurance or plan starts to pay 100% for covered essential health benefits.
A provider who has a contractual agreement to accept an insurance company’s pre-negotiated rate for health care services is considered to be:
A. for-profit.
B. not-for-profit.
C. in-network.
D. non-network.
C. in-network.
Insurance can be tricky. One way providers and insurance companies work together is to pre-negotiate rates for services. The provider is then considered in-network (also called participating, authorized, or network provider). Those providers who do not have an accepted rate agreement are considered out of network (or non-network). For-profit and not-for-profit status should not affect the medical care received. The main difference is the accounting: When for-profits make money, the shareholders make money. Non-profit organizations don’t typically have shareholders and they get income and property tax exemptions that for-profits don’t.
A child is covered by the insurance policies of each of his parents: United Health Care and Blue Cross/Blue Shield. According to the birthday rule, which of the following plans should become the primary insurance?
A. the plan of the policyholder whose birthday comes first in the calendar year
B. the plan of the policyholder whose birthday comes last in the calendar year
C. the plan of the policyholder that is least expensive per month
D. the plan of the policyholder that has the lowest annual deductible
A. the plan of the policyholder whose birthday comes first in the calendar year
The birthday rule applies to month and day, not year. Example: The plan of the parent whose birthday is in January would become the primary insurance policy for the child if the other parent’s birthday is in June.
Which of the following actions should the medical assistant take when handling a workers’ compensation claim?
A. Ensure the patient has obtained legal representation prior to seeking care.
B. Process the claim according to disability income insurance guidelines.
C. Promptly verify the patient’s insurance coverage with their employer.
D. Bill the patient directly to collect outstanding reimbursement for treatment.
C. Promptly verify the patient’s insurance coverage with their employer.
It would be promptly necessary to ensure compliance for care reimbursement. In order to do that, the MA would verify the patient’s insurance coverage with their employer. The goal of worker’s compensation laws are to provide prompt care to the patient in order to restore optimum health, and allow them to return to maximum earning capacity as soon as possible. The medical assistant should verify the employer’s coverage for work-related illness or injury. A claim may be rejected if not filed within the statutory time limit. Examples: an overexertion injury from lifting, or a slip on a wet surface that causes the person to fall to the floor or ground.
Which of the following patients below meet Medicare’s eligibility criteria?
A. 45 year old man who suffered a back injury and hasn’t been able to work for 9 months.
B. 61 year old woman who recently retired from the local school district.
C. 23 year old woman that has been blind since birth.
D. 53 year old man who received a liver transplant.
C. 23 year old woman that has been blind since birth.
Medicare is a Federal health insurance program which provides coverage for those who qualify over age 65 or under age 65 with a disability (unable to work). All other individuals could utilize their retirement insurance benefits through their work, long term disability or workers compensation or even Medicaid depending on their circumstances.
The most effective method to manage patient statements and other financial invoices, and avoid payment delays is to:
A. use a bimonthly billing system.
B. issue periodic reminders.
C. use a collection agency.
D. collect fees at the time of service.
D. collect fees at the time of service.
It is considered to be most effective for health care providers to collect fees at the time of service when possible. This eliminates the need to mail out a bill and periodic reminders. If a bill is unpaid at the time of service, then a bimonthly billing service would be a good choice. Periodic reminders may be necessary if the patient does not return payment after the bill has been sent. A collection agency may become involved if the patient does not pay an outstanding balance in a reasonable time (after a bill and reminders have been issued).
When coding for a urine screen, under which of the following sections of the CPT® is this service line found?
A. E&M
B. pathology and lab
C. radiology
D. medicine
B. pathology and lab
A urine screen is performed in a laboratory, so a payment should post under pathology and laboratory services. X-rays, scans, etc. would post under radiology services. Routine annual physicals, mammograms, etc. would post under evaluation and management services. Medicine services would encompass codes that are not routine or otherwise defined.
Which of the following information must be gathered when processing a credit card payment by telephone? (Select the three (3) correct answers.)
A. credit card number
B. expiration date
C. bank routing number
D. checking account number
E. CVC number
A. credit card number
B. expiration date
E. CVC number
In order to process a credit card payment over the phone, specific information is needed: the card number, expiration date, and CVC code (also known as CVV, CSC, etc). The 3 digit code on the back of a credit card is a card validation/verification/security code. The actual initials vary among credit card carriers, but the function is to protect against fraud.
Which of the following front office tasks performed by the medical assistant describes the translation of words into numbers so that insurance claims may be filed?
A. coding
B. annotating
C. indexing
D. alpha-numeric labeling
A. coding
The medical assistant understands that coding assigns a certain numeric value to a medical diagnosis, surgery, procedure, symptom(s) of a disease and medical care for insurance processing and reimbursement. Example: CPT or ICD-CM. Annotation involves explanation through notes/commentary. Indexing is performed by entering information into a database or record for historical storage and retrieval. The labeling process for files, charts, etc. can utilize an alpha-numeric system.
The patient is scheduled for an EGD. When assigning a CPT® code, the medical assistant understands which of the following body systems is primarily involved?
A. Cardiac
B. Endocrine
C. Reproductive
D. Gastrointestinal
D. Gastrointestinal
EGD= Esophagogastroduodenoscopy. This is a procedure performed to examine the upper gastrointestinal (GI) tract with an endoscope. An EGD is performed for a variety of reasons. Patients with Crohn’s disease and cirrhosis of the liver are candidates for an upper GI. Also, upper GI testing is performed on patients with new or unexplained symptoms of heartburn, anemia, regurgitation, or vomiting blood.
The patient with goiter has which of the following abnormalities?
A. thyroid gland enlargement
B. profound muscular weakness
C. lateral spine deformity
D. chronic back pain
A. thyroid gland enlargement
A goiter is an enlarged thyroid gland, which is located in the neck. Iodine deficiency is the world’s leading cause of goiter - but this is rare in North America. In developed countries, goiter is usually caused by an autoimmune disease. A goiter is not due to profound muscle weakness, lateral spine deformity, or chronic back pain.
Which of the following diagnostic procedures makes internal structures visible by recording the reflections of sound waves directed into the tissues?
A. MRI
B. CT Scan
C. KUB
D. ultrasound
D. ultrasound
An Ultrasound is a noninvasive procedure that produces images by exposing part of the body to high frequency sound waves. (Also called a sonogram.) An MRI is an magnetic resonance imaging used in radiology, a CT Scan uses a computer that takes data from several X-ray images of structures inside a human’s or animal’s body and converts them into pictures on a monitor and a KUB is a plain frontal supine radiograph of the abdomen.
A medical office assistant can recognize Current Procedural Terminology (CPT®) codes because they are:
A. alpha-numeric codes.
B. five digit codes.
C. three, four, and five digit codes.
D. four digit codes.
B. five digit codes.
Current procedural terminology (CPT) codes are made up of five numbers. CPT is currently identified by the Centers for Medicare and Medicaid Services (CMS) as Level 1 of the Healthcare Common Procedure Coding System. The Current Procedural Terminology (CPT) was developed by the American Medical Association (AMA). Other types of file identification can include color, alpha, numeric or other coding in addition to CPT.
When billing for durable medical equipment, a medical office assistant should use which of the following codes?
A. CPT
B. ICD
C. HCPCS
D. Level III
C. HCPCS
Healthcare Common Procedure Coding System (HCPCS) level II codes address durable medical equipment and other services not in the level I Current Procedural Terminology (CPT) codes. ICD (International Classification of Disease) codes are associated with the diagnosis/disease instead of procedures. Level III HCPCS codes were used for local supplies and services, previously referred to as miscellaneous codes.
Which of the following are needed to submit a prior authorization request for medical equipment?
A. ICD-CM and CPT codes
B. ICD-CM and HCPCS codes
C. CPT and HCPCS codes
D. Only HCPCS codes
B. ICD-CM and HCPCS codes
International Classification of Diseases, 10th Revision, Clinical Modification (ICD-CM) codes and Healthcare Common Procedure Coding System (HCPCS) codes would both need to be submitted in this instance.
The medical assistant processes a patient’s lab requisition for a HbA1c. The purpose of this test is to:
A. evaluate a patient for iron deficiency anemia.
B. assess average blood sugar control in a patient with diabetes.
C. evaluate a patient with Chron’s disease for active inflammation.
D. assess the electrolyte balance in a patient with dehydration.
B. assess average blood sugar control in a patient with diabetes.
Two of the main laboratory tests that monitor diabetics or those at risk of diabetes are glucose and hemoglobin A1c (HbA1c). The glucose test measures the immediate levels in the blood. HbA1c provides an overview of how well glucose levels have been maintained over the previous 3 month time frame. Hemoglobin (HGB) would be used to evaluate a patient for iron deficiency anemia. Erythrocyte sedimentation rate (ESR) and C-reactive protein are tests used to evaluate a patient with Crohn’s disease for active inflammation. Electrolytes (Lytes) assess the electrolyte balance in a patient with dehydration.
The physician asks the medical assistant to choose an E/M code indicating 40 minutes were spent on an office visit that actually took less than 15 minutes. This is an example of which of the following?
A. adding a modifier
B. upcoding
C. unbundling
D. capitation
B. upcoding
This is an example of upcoding, a deliberate upgrading of medical coding to gain benefit. It is illegal to purposely “upcode” an encounter for any reason. The coding system is specific and should be diligently followed. Adding a modifier to codes can further explain circumstances of a particular visit. E/M codes are for evaluating and management of the patient’s care, billed and paid by the amount of time that a physician has spent with the patient and the vitals measured during the intake. Capitation is a payment method used by managed care offering a fixed amount for services rendered, no matter how many times a covered patient seeks care.
Which of the following forms should the medical assistant submit to request insurance reimbursement for a physician’s office visit?
A. Assignment of Benefits
B. CMS-1500
C. Assumption of Liability
D. Explanation of Benefits
B. CMS-1500
CMS-1500 is a standardized claim form that healthcare providers submit for Medicare reimbursement (Universal Claim Form – Centers for Medicare and Medicaid Services). A patient can authorize payment directly from the insurance company to the health care provider with an assignment of benefits. An explanation of benefits (EOB) explains what payments/adjustments will be made for services received. The EOB is sent directly to the insured patient. Assumption of liability relates to a patient assuming liability for any expenses incurred (either the balance of what insurance does not pay or the entire bill).
The physician asks the medical assistant to fill out a CMS-1500 for a patient who came in for a 30 minute office visit and was treated for hypertension. Which of the following should the medical assistant use to locate the code for hypertension?
A. CPT
B. NPI
C. ICD-CM
D. HCPCS
C. ICD-CM
CMS-1500 refers to a standardized claim form that healthcare providers submit for Medicare reimbursement. A portion of this form requires ICD coding. ICD-10-CM stands for: International Classification of Diseases, Tenth Revision, Clinical Modification. This is a classification system which assigns codes for different diagnoses, symptoms and procedures asserted, applied and received during a visit to a health care provider. CPT (Current Procedural Terminology- developed and overseen by the American Medical Association) codes are considered the first level of the HCPCS (Health Care Procedure Coding System). CMS (Centers for Medicare and Medicaid Services) issues every provider of health care in the United States an identification number called an NPI (National Provider Identifier)
A physician has admitted a Medicare patient to the hospital for shortness of breath. After reviewing the patient’s medical record, the hospital coder codes the admission as 99223. On which of the following claim forms should the hospital coder submit this patient’s charges?
A. spend down
B. UB-04
C. ABN
D. CMS-1500
B. UB-04
A UB-04 form (a.k.a. CMS-1450) is a standard form used for claims billed to Medicare Administrative Contractors. An ABN is an advanced beneficiary notice and is used when patients choose to have procedures/services that may not be covered by insurance (patient gives informed consent to pay if insurance does not cover). Spend down is terminology that describes a situation where the patient has too many assets (or too high an income) to qualify for benefits such as Medicaid. This requires the patient to use up this money before they reach levels of benefit eligibility
Which of the following should the medical assistant assign to a patient’s main CPT® code, indicating unusual circumstances were present related to the procedure?
A. E/M code
B. modifier
C. symbol
D. V code
B. modifier
The addition of a modifier to a code provides a path for the provider to signify additional information or circumstances were present for a given code. The modifier -50 indicates a bilateral procedure was performed at the same time. V codes are used to indicate an encounter with no current illness or injury. Depending on the medical situation, V codes can be the primary (listed first) or secondary (contributing) code. E/M coding deals with evaluation and management. E codes are considered supplemental. They are used to list an external cause (i.e. what caused the injury).
Healthcare services for the evaluation and management of a disease consistent with the standard of care are considered to be:
A. V codes.
B. a medical necessity.
C. upcoding.
D. part of the audit process.
B. a medical necessity.
A medically necessary healthcare service is generally the least invasive, most effective treatment that is “reasonable and necessary” for the patient condition (i.e. standard of care). V codes (obsolete as of October 1, 2015) were used for non-injury or non-disease encounters (i.e. suture removal, infectious disease exposure, etc.). Upcoding is the fraudulent act of submitting CPT codes for services that will reimburse at a higher rate than the actual services provided. Part of the audit process is to help reduce fraud or unnecessary treatment billed to insurance.
Which of the following classifications of patient care is received at a medical facility on a walk-in basis, where an overnight stay is not required?
A. acute
B. outpatient
C. inpatient
D. long-term
B. outpatient
Also known as ambulatory care. Example: treatment received at a Dermatology Clinic. Inpatient and Long-term care indicates medical treatment within a medical facility is necessary. Acute care is providing or concerned with short-term medical care especially for serious acute disease or trauma that may or may not include hospitalization.
Which part of Medicare covers hospitalization expenses?
A. Part A
B. Part B
C. Part D
D. Medicare supplement policies
A. Part A
Benefits are received when a person becomes eligible for Social Security. Medicare is for people age 65 or older, and for those who are disabled or are on renal dialysis. Medicare has two parts. Medicare Part A covers hospital stays and other inpatient services. Part B covers physician and other outpatient services, medically necessary services and preventive services, Part D covers the prescription drug coverage and Medicare supplement policies address gaps in coverage
Which type of insurance begins direct payment to the patient after they have been injured and unable to work for a specific period of time?
A. Disability
B. Worker’s Compensation
C. Medicaid
D. TRICARE
A. Disability
The purpose of Disability payments is to replace income the patient has lost due to their disability (short term or long term) – claim forms must be proofread carefully and signed by the physician. Workers’ compensation is a form of insurance providing wage replacement and medical benefits to employees injured in the course of employment in exchange for mandatory relinquishment of the employee’s right to sue his or her employer for the tort of negligence. Medicaid is a joint federal and state program that helps low-income individuals or families pay for the costs associated with long-term medical and custodial care, provided they qualify. Although largely funded by the federal government, Medicaid is run by the state where coverage may vary. Tricare, formerly known as the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), is a health care program of the United States Department of Defense Military Health System.
Which of the following plans, funded by state and federal funds, exists to aid those with a limited or low income with health care costs?
A. Medicaid
B. Medicare
C. CHAMPVA
D. Blue Cross/Blue Shield
A. Medicaid
Medicaid is program of medical aid designed for those unable to afford regular medical service and financed jointly by the state and federal governments. A patient’s coverage must be verified at each visit, preauthorization is required for some services to obtain reimbursement. Medicare is a government program of medical care especially for the elderly or handicapped. CHAMPVA is a health benefits program in which the Department of Veterans Affairs (VA) shares the cost of certain health care services and supplies with eligible beneficiaries. Blue Cross/Blue Shield is one of many public insurance companies providing insurance with coverage that may vary by state.
Which of the following government sponsored health insurance programs primarily serves older adults over 65 years of age?
A. TRICARE
B. Medicare
C. Medicaid
D. Workers’ Compensation
B. Medicare
Persons under 65 years of age with severe disabilities, or permanent kidney failure, or amyotrophic lateral sclerosis (ALS) may also qualify for Medicare coverage. Medicaid is a joint federal and state program that helps low-income individuals or families pay for the costs associated with long-term medical and custodial care, provided they qualify. Although largely funded by the federal government, Medicaid is run by the state where coverage may vary. TRICARE, formerly known as the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), is a health care program of the United States Department of Defense Military Health System. Workers’ compensation protects workers who are injured or become ill on the job.
Which of the following health care benefit plans primarily serves active duty and retired uniformed military service members and their families?
A. TRICARE
B. Medicare
C. Medicaid
D. Federal Employees Health Benefits (FEHB) Program
A. TRICARE
Health care providers must be approved to accept patients with TRICARE (formerly CHAMPUS); preauthorization is required for some services. Medicaid is program of medical aid designed for those unable to afford regular medical service and financed jointly by the state and federal governments. Medicare is a government program of medical care especially for the elderly or handicapped. FEHB is only available to Federal employees, retirees and their survivors.
Which of the following types of coverage provide protection up to a maximum limit in cases of catastrophic or prolonged illness?
A. basic medical
B. major medical
C. hospitalization
D. long-term care
B. major medical
Major Medical coverage usually takes effect after the patient’s deductible and co-insurance have been met. Basic medical insurance covers normal care (i.e. office visits, outpatient care). Some hospitalization and long-term care may still be covered under most primary insurance plans.
Which of the following forms should be transmitted to obtain reimbursement following a physician’s office visit for a patient with active Medicaid coverage?
A. CMS-1500
B. CMS-1450
C. Private Pay Agreement
D. UB-40
A. CMS-1500
The specific type of insurance plan is selected in block 1 of the CMS-1500 (Centers for Medicare/ Medicaid Services) claim form. A UB-40 form (a.k.a. CMS-1450) is a standard form used for claims billed to Medicare Administrative Contractors. In a private pay agreement, the patient pays for the service or procedure.
When filing an electronic insurance claim, the medical assistant processes which of the following forms?
A. HIPAA waiver
B. encounter form
C. assignment of benefits
D. CMS-1500
D. CMS-1500
CMS -1500 is a form that is used to process insurance claims for payments, electronic or hard copy, HIPAA waiver is to allow provider to give information regarding your care. Encounter form is the record of the daily, individual visits, and assignment of benefits is stating that the payment can go directly to the provider.
Which of the following patient documents should a medical office assistant refer to in order to complete the patient information question block section of the CMS-1500 form?
A. health history form
B. release form
C. HIPAA form
D. registration form
D. registration form
The patient registration form would include information that would pertain to the patient information question block section on a CMS-1500 form.
If a provider charges for services that were not performed, it is considered:
A. a clerical error.
B. abuse.
C. fraud.
D. a HIPAA violation.
C. fraud.
This would be an example of fraud, which is when one person is intentionally deceitful in order to gain money. A clerical error would occur if the provider’s assistant or secretary accidentally made a mistake. Abuse can occur in many forms, resulting in someone or something being treated improperly. A HIPAA (Health Insurance Portability and Accountability Act) violation occurs when a healthcare provider discloses information that is supposed to be confidential.
Hospitalization benefits under insurance plans are usually limited to a total monetary amount or a maximum number of:
A. patients.
B. days.
C. sickness.
D. hospitals.
B. days.
Insurance plans generally list benefits for hospitalization separately from other benefits. Most plans set limits based on a total amount to be paid on the insured’s behalf or a maximum number of days in the hospital that will be covered.
For reimbursement purposes, the medical assistant should check to make sure that which of the following key pieces are provided on the insurance claim form?
A. ICD-10-CM and CPT codes
B. EOB and insurance premium
C. ICD-10-CM codes and insurance premium
D. EOB and CPT codes
A. ICD-10-CM and CPT codes
Proper ICD-CM and CPT codes are key pieces that help to minimize the possibility of a claim being rejected due to missing and/or incorrect information (a.k.a. a “dirty claim”). The explanation of benefits (EOB) and insurance premiums are not a part of the claim form. An explanation of benefits is a document sent to the patient that explains what payments/adjustments will be made for services received. Premiums should be paid by the patient to the insurance company, and the provider is not a part of this process.
A patient sustained broken ribs in an automobile accident in which she was the passenger. After completion of an office follow up visit, which of the following should the medical office assistant submit the insurance claim to first?
A. the patient’s primary health insurance
B. the patient’s automobile insurance
C. the driver’s automobile insurance
D. the driver’s primary health insurance
C. the driver’s automobile
insurance
In case of an automobile accident, a victim/patient would be covered under the driver’s liability/auto insurance. If the patient also has health insurance, this would require a coordination of benefits to decide which coverage would be primary and secondary. The claim in this instance would be first submitted to the driver’s insurance. Depending on the policy and other variables, the patient’s automobile insurance and the patient’s primary health insurance might pay part of the balance unpaid by the driver’s auto insurance.
Which is the correct procedure for keeping an industrial patient’s financial and health records when the same physician is also seeing the person as a private patient?
A. The same financial record may be used but a separate health record must be maintained.
B. The same health record may be used but a separate financial record must be maintained.
C. The same financial and health records may be used.
D. Separate financial and health records must be used.
D. Separate financial and health records must be used.
An industrial patient may have a record at a health care provider for a workman’s compensation incident. If that patient also uses that same provider for personal medical care, personal health and financial records should be kept separate from the workplace related records. By law, medical records requested for workers’ compensation cases should contain information exclusively associated with the injury or condition related to work.
An added feature to a patient’s insurance policy expanding or placing limits on standard coverage is a:
A. referral.
B. rider.
C. deductible.
D. precertification.
B. rider.
Insurance benefits may be increased or decreased. For instance, a rider (an extra provision in an insurance policy that alters coverage) can exclude coverage for preexisting conditions for a specific period of time or add benefits for long-term care. A referral indicates to the physician to be seen (likely a specialist) that the primary care physician (PCP) feels the patient should seek further care from the other physician (specialist). The patient’s out-of-pocket expense due prior to insurance company coverage taking effect is known as the deductible. Precertification is the process of finding out if a service or procedure is covered under a patient’s insurance policy.
A 64-year-old indigent veteran (recently diagnosed disabled but has a part-time job) receiving outpatient peritoneal dialysis was referred to his federal primary care provider for stomatitis. The patient then went to his PCP for an assessment plan and IV antibiotics. The patient died at 2:00 pm the following day, on his 65th birthday. Which of the following entities should be billed for the medical expenses?
A. Medicare
B. Veterans Administration
C. Tricare
D. Medicaid
C. Tricare
www.Medicare.gov is a great website for recent information about how to manage multiple government health care providers. A guide to who pays first can be found at the following link: http://www.medicare.gov/Pubs/pdf/02179.pdf. In this case, the patient’s veteran status allows coverage under Tricare. The patient is undergoing dialysis, indicating End Stage Renal Disease- ESRD, which qualifies him for Medicare. The disability would also entitle the patient to Medicare coverage, but the fact that the diagnosis is recent translates that the paperwork likely has not gone through on this coverage yet. The Veterans Administration would not be billed because they are not an insurance company and the patient was not in a VA Hospital. Tricare pays the bills for services provided from any federal health care provider, including a military hospital. In this case, even though the patient is entitled to Medicare, Tricare should cover the cost for the services rendered.
Which of the following statements describes managed care?
A. Coverage is normally provided for elective procedures.
B. Cost-containment is a primary goal.
C. Pre-authorization is required for emergency care.
D. Pre-certification is not necessary for reimbursement.
B. Cost-containment is a primary goal.
A managed care system manages healthcare services in an effort to control costs. Under such plans, elective procedures are often either not covered or very minimally covered. Emergency care by nature should not require pre-authorization. If the situation is emergent, the patient is allowed to receive care. The managed care system generally links reimbursement to pre-certification of procedures. If a qualifying procedure is not pre-certified, the patient is at risk of not receiving reimbursement.
Prior approval from an insurance company for the cost of services is known as which of the following?
A. preauthorization
B. informed consent
C. professional liability
D. assignment of benefits
A. preauthorization
Precertification is the process of finding out if a service or procedure is covered under a patient’s insurance policy. Once it’s determined that a procedure/service is covered, permission (preauthorization) must be obtained from the insurance provider. Predetermination is based on a medical professional’s review of the patient’s medical needs to determine if the procedure/service is appropriate. Informed consent is obtained when a provider explains the procedure to the patient and the patient acknowledges that he/she is making an informed decision when consenting to said procedure. Professional liability means that a professional has a legal obligation to offer appropriate standard of care (and not be negligent or omit certain components of care).
A patient is referred to a specialist by the primary care provider. Pre-certification is required for this patient’s specialty visit. Which of the following actions is required by the medical assistant to obtain authorization?
A. Contact the patient’s specialist.
B. Have the patient submit a paper claim.
C. Contact the patient’s insurance provider.
D. Submit the CMS 1500.
C. Contact the patient’s insurance provider.
Pre-certification (authorization for the service) should be obtained from the insurance provider. In this case, the medical assistant should contact the insurance provider for this authorization. A CMS 1500 form is not warranted at this time, nor would a claim form submitted by the patient be effective here.
What items are needed to submit a prior authorization request?
A. Proper ICD-10-CM and CPT codes
B. Proper ICD-10-CM code only
C. Proper CPT code only
D. Proper HCPCS code only
A. Proper ICD-10-CM and CPT codes
In many cases, prior authorization is necessary in order for insurance coverage. Some drugs require prior authorization (i.e. a physician may need to request and receive approval before prescribing a drug). The request form should contain the proper ICD-9(10) and CPT codes associated with the particular reason for the request. HCPCS codes are not generally needed in this case.
The process of finding out if a service or procedure is covered under a patient’s insurance policy is called:
A. predetermination.
B. preauthorization.
C. precertification.
D. preexisting.
C. precertification.
Precertification is the process of finding out if a service or procedure is covered under a patient’s insurance policy. Once it’s determined that a procedure/service is covered, permission (preauthorization) must be obtained from the insurance provider. Predetermination is based on a medical professional’s review of the patient’s medical needs to determine if the procedure/service is appropriate. A preexisting condition is one that has been diagnosed at a previous time.
Which of the following steps is completed first in performing venipuncture?
A. apply the tourniquet
B. cleanse site with an alcohol wipe
C. identify the patient
D. arrange tubes in order of draw
C. identify the patient
To prevent error and maintain a culture of safety, at least 2 identifiers (ex. full name and date of birth) must be verified prior to performing a procedure.
Which of the following should be avoided as a form of patient identification?
A. insurance number
B. social security number
C. date of birth
D. full name
A. insurance number
An insurance number is not a common means of positive patient identification (entire families can share the same insurance policy number). Patients must be positively identified for medical services, whether they have insurance or not. Insurance information is necessary for billing purposes. The only true unique identifier listed among these choices is the social security number. Patient name and date of birth are also commonly used to confirm identification.
Name the two most used patient identifiers.
Patient’s name/date of birth
Name and DOB are most often used as positive patient identifiers as they are easily documented and work for inpatients or outpatients. Bed numbers should never be used as identifiers for inpatients or outpatients, nor should physician name associations. Medical record numbers are valuable for inpatients, with name and DOB being used most often.
Prior to any type of inpatient specimen collection, a phlebotomist must correctly verify their patient’s identity by using which two-step procedure?
A. Check ID bracelet and IV bag.
B. Check ID bracelet, and ask patient to verbally confirm their identity.
C. Check ID bracelet and foot bed chart.
D. Check foot bed chart, and ask patient to verbally confirm their identity.
B. Check ID bracelet, and ask patient to verbally confirm their identity.
The correct answer is to check the ID bracelet and ask the patient to verbally confirm his/her identity. Patients may not have foot bed charts or IV bags, and the goal is to select the BEST answer of all choices. If a patient has both an ID bracelet and can verify his/her own identity, it is ideal.
Which of the following is the proper way to identify a patient prior to performing a venipuncture?
A. Ask the patient if he/she is a certain patient (i.e. “Are you Steven Smith?”).
B. Verify the patient’s order against the name on the chart.
C. Ask the nurse what the patient’s name is.
D. Ask the patient to state his/her full name and DOB and compare to the chart.
D. Ask the patient to state his/her full name and DOB and compare to the chart.
Before a venipuncture, the medical assistant should ask the patient to state his/her full name and DOB (comparing what is stated to what is written in the chart or on a wrist band patient identifier). This minimizes the risk for mis-identification errors because it cross-checks what the patient says against written documentation. This provides a verified identity so that all tubes collected will be associated with the correct patient (provided the medical assistant labels them properly).
Using the guidelines for any method of venipuncture, which of the following actions should the medical assistant perform directly after confirming patient identity?
A. Assemble the appropriate equipment and select the proper evacuated tubes for test to be performed
B. Review the requirements for collecting and handling the blood specimen as ordered by the physician
C. Apply the tourniquet and thoroughly palpate the selected vein
D. Position the patient’s arm and cleanse the site with an antiseptic wipe
B. Review the requirements for collecting and handling the blood specimen as ordered by the physician
To ensure accuracy and quality, it is important to anticipate your needs before beginning the actual venipuncture (i.e. tube color/size, minimum acceptable blood volume, whether or not the specimen needs to be placed on ice). Therefore, the medical assistant would identify the patient, then review the requirements for collecting and handling the blood specimen as ordered by the physician. Next, assemble the appropriate equipment and select the proper evacuated tubes for test to be performed. Then, apply the tourniquet and thoroughly palpate the selected vein. Finally, position the patient’s arm and cleanse the site with an antiseptic wipe, then proceed with the venipuncture protocol.
Which of the following tests monitor anticoagulation therapy?
A. PT and PTT
B. T3 and T4
C. Hgb and Hct
D. ABO and Rh
A. PT and PTT
PT and PTT are coagulation tests (collected in blue top tubes). They are routinely collected to monitor a patient’s anticoagulant drug therapy (to make sure that the dose the patient is taking provides the proper effect, but does not dangerously over-anticoagulate and introduce a critical risk of bleeding). In short, these tests monitor a patient’s blood clotting time. T3 and T4 are thyroid tests. Hgb and Hct reflect the amount of hemoglobin in the red blood cells and the number of red blood cells per volume of whole blood (hematocrit). ABO and Rh are blood typing tests that determine a patient’s blood group.
Since special precautions are needed for patients with Vascular Access Devices, which of the following devices are contraindicated for any type of blood draws?
A. Arterial line catheter
B. Central venous catheter
C. PICC Line catheter
D. Fistula
D. Fistula
The AV fistula requires the surgical connection of a vein and artery, typically in the forearm. It is predominately used for patients in renal failure who may need long term dialysis. To avoid any complications, blood draws are contraindicated. Central venous access devices/catheters are small, flexible tubes placed in large veins for people who require frequent access to the bloodstream. They are more easily created than the arteriovenous fistula, and there are more available locations for placement.
The medical assistant completes a venipuncture in the antecubital area without complications. Pressure is placed on the site following the collection. The patient is still bleeding after five minutes of continuous pressure by the medical assistant and there is bruising at the site. The medical assistant asks the patient if she is on anticoagulants. The patient indicates that she is, and states that this is normal for her. How should the medical assistant proceed?
A. Apply a pressure bandage and let the patient leave.
B. Bend the arm up, apply a pressure bandage, wait 2 minutes, and notify nurse.
C. Hold direct pressure for 2 minutes, apply a bandage, and let the patient leave.
D. Hold direct pressure until bleeding stops, apply a bandage, and notify nurse.
D. Hold direct pressure until bleeding stops, apply a bandage, and notify nurse.
It is the responsibility of the phlebotomist to ensure bleeding has stopped before leaving the patient. In addition, since bruising had occurred at the site, nursing staff will want to know the source for documentation and follow up purposes.
Patient has a DVT in left arm and the patient is also on blood thinners, where would be the best site for drawing blood?
A. Draw right arm and hold for 5 minutes
B. Draw left arm and hold for 5 minutes
C. Draw right foot and hold for 3 minutes
D. Draw left foot and hold for 3 minutes
A. Draw right arm and hold for 5 minutes
A patient with a deep vein thrombosis (DVT) in the left arm requires special precautions during a phlebotomy procedure. Blood thinners are a common treatment for DVT. The best site for collecting a blood sample would be the right arm, opposite the DVT. Once the draw is complete, pressure should be applied for 5 minutes since the patient is on blood thinners. A foot draw would not be recommended in this case.
An entry level medical assistant goes to collect blood from a 70-year-old woman with diabetes who had a mastectomy of the left breast. The medical assistant notices a PICC line in the patient’s right arm. For this specimen collection, the medical assistant should
A. draw the specimen from the left arm.
B. draw the specimen from the PICC line.
C. draw the specimen from one of the ankles.
D. ask a nurse to collect the specimen.
D. ask a nurse to collect the specimen.
This scenario is a scope of practice example. The medical assistant should ask a nurse to draw the sample. PICC line draws are outside an entry level MA’s scope of practice. It should be noted that a facility may offer special training for PICC line draws, but specific training must be completed and competency assessed before any personnel collect such specimens. Performing a venipuncture in the left arm is not an option because the patient’s left breast has been removed (it is not advisable to draw blood from an arm on the same side of a mastectomy). It is easier on the patient to have a nurse collect the specimen from the PICC line instead of enduring a venipuncture in an ankle.
A phlebotomist has received a requisition for a PT/aPTT to evaluate the patient for Von Willebrand’s disease. Because of the patient’s potential diagnosis, the phlebotomist should be sure to:
A. hold pressure on the draw site until bleeding has stopped.
B. call the doctor to confirm collection site.
C. collect the specimen from the hand to avoid edema.
D. use a blood pressure cuff to apply consistent pressure.
A. hold pressure on the draw site until bleeding has stopped.
Von Willebrand disease is an inherited condition that can cause extended or excessive bleeding. Those affected have deficient amounts or impaired von Willebrand factor, a protein important to the clotting process. Thus, the phlebotomist must hold steady pressure on the venipuncture site until all bleeding has stopped. The collection site does not need confirmation from anyone, as the disease would not affect site selection. Edema is not a problem, and use of a blood pressure cuff could force more bleeding if applied after the draw.
The medical assistant is asked to draw blood from a patient with an I.V. whose opposite, left arm is inaccessible. Drawing blood from which of th
e following sites would be appropriate without a physician’s approval?
A. Draw from the ankle
B. Draw from the I.V. line
C. draw from the right arm proximal to the I.V. site
D. draw from the right arm distal to the I.V. site
D. draw from the right arm distal to the I.V. site
Collecting blood distal to the I.V. site prevents contamination of the sample by the intravenous solution. Medical assistants are not permitted to collect samples from an I.V. line and may not draw from an ankle vein without physician’s approval.
When inserting a needle during venipuncture, the bevel should be in which of the following positions in relation to the vein?
A. up
B. down
C. left
D. right
A. up
Positioning the needle bevel (slanted opening at the end of needle) up helps to maintain the integrity and position of the vein. If the bevel was down or to the left or right, it would not be as easy to hit the vein, and could cause damage to the tissue.
When performing a venipuncture on an infant, the amount of blood taken from the infant should be monitored to avoid:
A. septicemia
B. polycythemia
C. venous thrombosis
D. anemia
D. anemia
The removal of just 10 mL of blood from an infant can result in a 10% loss of total blood volume and lead to iatrogenic anemia caused by blood collection. This is most serious in the first week of life. For this reason, the amount of collected blood must be carefully logged over time. Septicemia is not related to the amount of blood, but to the introduction of microorganisms into the bloodstream. Polycythemia (an abnormal proliferation of blood cells) is a hereditary condition. Venous thrombosis refers to blood clots in the veins, which may occur with indwelling catheterization but are typically not connected to venipuncture.
Which of the following characteristics applies to veins:
A. Transports blood from peripheral tissues directly to the lungs
B. Carry blood that is normally blue in color
C. Have thicker walls than arteries
D. Have valves to prevent backflow of blood
D. Have valves to prevent backflow of blood
Veins have valves which maintain the unidirectional flow of blood, even against gravity. Veins are also the blood vessels which carry the blood from peripheral tissues towards heart. They carry the deoxygenated blood, which is bluish in color and for the same reason veins appear blue.
After selecting the appropriate location to collect a blood sample, how many inches above that location should the phlebotomist fasten the tourniquet?
3 to 4 inches
Tourniquets are used to make it easier to locate veins by causing them to become distended and easier to palpate. This occurs because the tourniquet impedes venous blood flow right (i.e., below the application site) but does not impede arterial blood flow. Most phlebotomy experts recommend a tourniquet be applied approximately 3 to 4 inches above the site of blood collection for optimum palpation in venipuncture. Placing a tourniquet too far away will not impede blood flow sufficiently to help with palpation, but too close may cause hemoconcentration, possibly affecting the ratio of cellular components to plasma and laboratory test results.
Which of the following statements best describes the reason antecubital veins are most desirable to use when performing venipuncture?
A. These veins are more flexible and allow for large bore needles.
B. These veins have thin walls, making it easier to penetrate with the needle.
C. The tissue surrounding these veins is less sensitive, making the procedure less painful.
D. The veins are the most superficial and are therefore easier to see.
C. The tissue surrounding these veins is less sensitive, making the procedure less painful.
Of the three veins in the antecubital area acceptable for venipuncture, the median cubital vein (in the middle) is the vein of choice for four reasons: 1) it’s more stationary; 2) puncturing it is less painful to the patient; 3) it’s usually closer to the surface of the skin; and 4) it isn’t nestled among nerves or arteries.
While performing a venipuncture, immediately before removing the needle, the medical assistant should
release the tourniquet.
Right before the medical assistant removes the needle, he/she should release the tourniquet. If the tourniquet is left on for too long, blood flow to the extremity could be impaired. Activating the needle safety mechanism, inverting the evacuated tubes, and applying a gauze dressing are all actions that need to be taken after the tourniquet is released and the needle is removed.
Place the following steps in the correct sequence when preparing to perform a venipuncture.
-apply tourniquet
-palpate the antecubital space of the arm
-identify the patient and explain the procedure
-wash hands and put on gloves
-locate an acceptable vein
-identify the patient and explain the procedure
-wash hands and put on gloves
-apply tourniquet, palpate the antecubital space of the arm
-locate an acceptable vein
The standard order of preparation calls for identification of the patient before continuing with the phlebotomy. Then explain the procedure and prepare yourself. Apply the tourniquet, palpate, and decide on an acceptable vein.
A phlebotomist has received a requisition to collect a blood specimen on patient in isolation. When entering the patient’s room, which should the phlebotomist do first?
A. put on the gloves
B. put on the mask
C. put on the gown
D. put on gloves, a mask, and a gown. The order is not important.
C. put on the gown
The phlebotomist should put on the gown, followed by the mask and gloves. To reduce the risk of contaminating oneself with infectious agents, the order of removal of personal protective equipment is important. As a rule, remove items in the following order: gloves, mask, then gown.
A phlebotomist has received a requisition to collect a blood culture. Using a butterfly, three milliliters of blood is collected. Into which of the following bottles is the proper dispensation of the specimen?
A. place all three mLs in the aerobic bottle
B. place all three mLs in the anaerobic bottle
C. place 1.5 mLs in the aerobic bottle followed by 1.5 mLs in the anaerobic bottle
D. recollect the specimen
A. place all three mLs in the aerobic bottle
Since the phlebotomist was only able to obtain three milliliters of blood, place all three mLs in the aerobic bottle. The aerobic bottle would be the first bottle to innoculate if there is limited sample. It is not advisable to split the innoculation of 3 total mLs into both bottles since it would not adequately innoculate either bottle. The fact that a butterfly was used in this instance indicates that the patient was probably a hard stick, thus attempting a recollection is not the first course of action here. The first course of action is to best utilize the sample that was collected by dispensing all of it into the aerobic bottle.
A phlebotomist inserts a needle into a patient’s vein and notices there is no blood flow into the tube. The needle is positioned against the wall of the vein. How should the phlebotomist proceed?
A. Retract the needle slightly, remove the tube, and insert needle deeper
B. Relax the needle’s angle slightly, and insert new tube
C. Withdraw the needle completely, and begin procedure again from the beginning
D. Insert the needle deeper in the opposite direction, and insert new tube
B. Relax the needle’s angle slightly, and insert new tube
If the needle is believed to be positioned against the vein wall, sometimes relaxing the needle’s angle slightly will bring blood into the blood collection tube. In case the tube’s vacuum was compromised, using a new tube should provide blood flow. Retracting the needle might pull it out of the vein entirely. Starting over subjects the patient to the discomfort of another needle stick, and inserting the needle deeper may cause the needle to move through the vein entirely.
Capillary blood specimens are typically collected on patients that:
A. are extremely obese.
B. are dehydrated.
C. have poor peripheral circulation.
D. have peripheral edema.
A. are extremely obese.
Capillary blood samples are advisable on patients when veins are not palpable, which includes patients who are morbidly obese, among others. A phlebotomist should never just “hope for the best” if a vein cannot be located.
Capillary blood specimen collections are contraindicated in patients with:
A. peripheral edema.
B. severe burns.
C. extreme obesity.
D. very difficult veins.
A. peripheral edema.
Patients with peripheral edema have a great deal of fluid in their tissue. Collection of capillary blood would provide a sample that is likely to be highly diluted with tissue fluid, affecting laboratory test results. Capillary testing would be a choice for the other patient conditions.
When performing a fingerstick on a patient, the phlebotomist must pay close attention to the extremity that has been compromised by:
A. dry skin, bug bites, and coldness.
B. circulation, swelling, and infection.
C. swelling, infection, and dry skin.
D. circulation, dry skin, and infection.
B. circulation, swelling, and infection.
When performing fingersticks, dry skin and bug bites would not cause problems in collection or recovery from collection. Thus, the only reasonable answer is circulation, swelling, and infection. If there is little circulation, blood flow may be greatly diminished. If the finger is swollen or appears infected, the phlebotomist risks further damage and pain to the patient.
After a patient’s skin is punctured to obtain a blood glucose level, what should be the phlebotomist’s next step?
A. Use the first drop of visible blood, and place it onto the test strip.
B. Use an alcohol pad to wipe away the first drop.
C. Use a sterile gauze pad to remove the first drop.
D. Squeeze the fingertip, and place the large blood drop onto the test strip.
C. Use a sterile gauze pad to remove the first drop.
It’s important to wipe off the first drop of blood in any capillary collection, as this drop may include sufficient tissue fluid to influence test results. Using a sterile gauze pad helps to prevent infection without inhibiting blood flow. Using an alcohol pad might affect test results and is likely to cause discomfort. Squeezing the fingertip might increase the dilution of the sample with tissue fluid.
A patient with an order for a blood draw presents with burns covering both arms. Which of the following is the medical assistant’s best option for collecting the largest amount of blood for this patient?
A. microtainer tube
B. capillary tube
C. PKU (Guthrie) card
D. evacuated tube
A. microtainer tube
A microtainer tube would be the best choice in this case. If a patient has burns covering both arms, a routine venipuncture from a brachial vein is not an option. The person collecting the blood will have the best chance at getting the highest volume of blood from a smaller vein using a microtainer tube (has less vacuum pressure than a regular sized tube). There are many ways to collect blood, and using a evacuated tube is generally the best method. But in case of a burn, the best procedure would be to do a capillary finger stick and then use a microtainer tube which works on the same principle. A PKU is collected on a Guthrie blot card and is only for newborn screening.
For which of the following patients is the use of an adhesive bandage contraindicated?
A. adult with hemophilia
B. immunocompromised child
C. adolescent with sickle cell anemia
D. newborn with hyperbilirubinemia
D. newborn with hyperbilirubinemia
The person collecting a blood sample from a newborn with hyperbilirubinemia would not use an adhesive bandage post-stick. Bleeding would be stopped by direct pressure and no bandage would be utilized. It is not recommended to use a bandage on children under two years of age because it could introduce a choking hazard if the child works the bandage loose. Bandaging a newborn’s foot is a controversial issue because of skin sensitivity and potential bandage aspiration. Sensitivity is of particular concern in newborns with hyperbilirubinemia as they must endure multiple sample collections. Still, the incision should be monitored for bleeding and inflammation. It would be acceptable to use an adhesive bandage on the other patients in this example unless there was an indication specified, such as a latex allergy. After drawing an adult with hemophilia, the phlebotomist should monitor the venipuncture site to ensure a platelet plug has formed to stop bleeding before bandaging the patient. There are no additional requirements for using a sterile adhesive bandage on an immunocompromised child or an adolescent with sickle cell anemia.
The medical assistant is collecting a sample on a 2 year old outpatient by finger stick. Following the collection, the medical assistant holds firm pressure on the site until bleeding has stopped. How should the medical assistant proceed?
A. Put a cartoon character bandage on the site.
B. Bandage with a pressure wrap.
C. Bandage with gauze and tape.
D. Do not bandage the site.
D. Do not bandage the site.
If the child has shown evidence of wanting to touch everything in sight, the phlebotomist should not add a bandage to the list of things within his reach as a 2 year old could easily decide to put it in his mouth. Putting a smiley face on the bandage might make it even more enticing. A pressure dressing is unwarranted if firm pressure was held on the site until bleeding stopped. Bandages are not biohazards prior to being used, but only become so when in contact with blood.
Forceful shaking of blood in an evacuated collection tube will cause which of the following complications?
A. hemostasis
B. hemoconcentration
C. hemolysis
D. contamination
C. hemolysis
Hemolysis is the breakdown/damage of blood cells and could end in an unusable specimen and costly re-draw for the patient. Hemostasis is when bleeding is stopped, hemoconcentration is the loss of plasma, and contamination is when something dirty causes the material to be unusable.
To help prevent a hematoma at the site after drawing blood, which of the following actions does the medical assistant take?
A. ask the patient to make a fist
B. clean the site with an alcohol prep
C. apply direct pressure with cotton gauze
D. have the patient bend the elbow to hold cotton gauze on the site
C. apply direct pressure with cotton gauze
To promote clotting and help prevent the leakage of blood outside of the vein (hematoma or bruise), the medical assistant should apply direct pressure with cotton gauze. Asking the patient to make a fist, cleaning the site with an alcohol prep, or having the patient bend the elbow will not prevent a hematoma from forming.
After performing a venipuncture on a patient the medical assistant notices the patient is bending his elbow to hold the gauze in place. This action is contraindicated because bending the elbow is likely to:
A. create a hematoma.
B. cause hemostasis.
C. cause bacterial infection.
D. result in hemorrhage.
A. create a hematoma.
If adequate pressure is not applied following a venipuncture, a hematoma can form via the transfer of blood from the vein into the surrounding tissue. Proper procedure would be to keep the arm straight and apply direct pressure until bleeding stops.
At what time should a test tube be labeled with the patient’s identification?
A. before entering the patient’s room
B. after leaving the patient’s room
C. before leaving the patient’s room, before drawing the blood
D. before leaving the patient’s room, after drawing the blood
D. before leaving the patient’s room, after drawing the blood
Three crucial identification steps in phlebotomy must be performed in this sequence without interruption—(1) positively identifying the patient, (2) collecting the patient’s blood into tubes, and (3) labeling the tubes immediately afterward. Any change in this sequence or any significant interruption between steps has been linked to significantly increased chances for error.
After a phlebotomist has successfully followed all the steps for blood collection, the patient informs the phlebotomist that he tends to bleed longer than the average person. What would be the next course of action for the phlebotomist?
A. confirm hemostasis and apply paper tape
B. apply extra gauze with non-adhering tape and wait for hemostasis
C. confirm hemostasis and apply gauze and non-adhering tape
D. apply gauze and tape and tell patient not to bend his arm for 20 minutes
A. confirm hemostasis and apply paper tape
A proper phlebotomy procedure includes confirmation of hemostasis, regardless of whether or not a patient bleeds longer than normal. This definitely applies to this case when a patient admits a tendency to bleed longer than the average person.
After a phlebotomy draw, the phlebotomist realizes the tourniquet was on the patient’s arm for an extensive length of time. Which of these is the most common complication?
A. Hemolysis
B. Hemoconcentration
C. Hematoma
D. Hematocrit
B. Hemoconcentration
Hemoconcentration is decrease in the volume of plasma in relation to the number of red blood cells. Prolonged tourniquet use impedes circulation and will cause this to happen, but will likely not cause hemolysis or a hematoma. Hematocrit is a measure of the volume of red blood cells in a whole blood sample, and is not a physiological complication at all.
The patient reports feeling faint, and slumps forward during a venipuncture. After calling for assistance, which of the following actions should the medical assistant take next?
A. remove the needle
B. remove the tourniquet
C. continue obtaining the specimen
D. activate the needle safety mechanism
B. remove the tourniquet
The procedure should be discontinued immediately, with the initial step of releasing the tourniquet. The needle would also need to be removed, but the tourniquet should be removed first because it is causing pressure to the vein. Since the needle is being removed, activating the needle safety mechanism before removing the tourniquet would not be appropriate. The medical assistant should not continue obtaining the specimen, because the patient is clearly not tolerating the procedure.
The medical assistant collects blood for a test that requires a blood smear. What is the terminology that would indicate that the sample clumped (therefore requiring a redraw)?
A. coagulation
B. thrombocytosis
C. hemolysis
D. thrombosis
A. coagulation
Coagulation is a term that describes how blood clots (changes from a liquid to a clump or solid). Sometimes if the person performing a phlebotomy procedure fails to adequately mix the blood within a tube, the anticoagulant does not fully work and the sample will have clumps/clots. Thrombocytosis describes a disorder that occurs when the body produces too many thrombocytes (a.k.a. platelets). Hemolysis is a term used to indicate destruction of red blood cells. Thrombosis indicates the clotting of blood within a blood vessel (not a test tube).
A syringe is preferred over a vacuum collection device when:
A. the patient’s veins are fragile.
B. the sample must be drawn from a large antecubital vein.
C. many tests have been ordered and multiple tubes must be drawn.
D. collecting a sample for newborn PKU screening.
A. the patient’s veins are fragile.
A needle and syringe would be chosen over a vacuum collection device when a patient has fragile veins. The vacuum pressure of evacuated tubes can collapse small or fragile veins such as those on the back of the hand. When many tests requiring multiple tubes are collected, vacuum devices are preferred. A capillary puncture would be indicated for a newborn screening PKU test since it is collected on filter paper.
After centrifuging a blood specimen, the medical assistant notes the serum has a reddish appearance. Which of the following has occurred?
A. The finding is normal.
B. The specimen is contaminated with neutrophils.
C. A buffy coat has formed and discolored the serum.
D. The specimen is hemolyzed
D. The specimen is hemolyzed.
Normal serum should be amber-colored. If it’s reddish in appearance, the specimen is hemolyzed. The reddish color is caused by broken red blood cells, not neutrophils (which are white blood cells). The buffy coat is the layer of white blood cells and platelets that forms in whole blood between the plasma and the red blood cells. This question refers to serum, which is the liquid layer of clotted blood (the white blood cells/platelets would be contained within the clot).
The laboratory requisition indicates that you are to collect a venous blood specimen for hematology CBC testing, serum chemistry testing, and coagulation studies. What is the proper order of collection for these tubes?
A. Red, light blue, lavender
B. Yellow, red, light blue
C. Light blue, red, lavender
D. Red, lavender, yellow
C. Light blue, red, lavender
Light blue (coagulation studies), red (serum chemistry), then lavender (hematology CBC) tubes follows CLSI established order of draw.
The phlebotomist is drawing blood from a patient that is taking blood thinners. Which of the following is a necessary piece of additional equipment to have at the drawing station?
A. paper tape
B. elastic gauze
C. non-adhering bandage
D. adhesive tape
C. non-adhering bandage
Non-adhering bandage material would be helpful for patients on anticoagulant therapy who may bleed more extensively than typical patients after venipuncture. It is necessary to contain the bleed with a bandage, but adhesive might bruise once removed from a patient who has anticoagulated blood.
A centrifuge functions in which of the following ways?
A. slowly warms a refrigerated blood specimen to room temp
B. magnifies cellular blood components
C. measures the amount of glucose in a patient’s blood
D. rotates to separate components of a patient’s blood
D. rotates to separate components of a patient’s blood
A centrifuge rotates to separate components of a patient’s blood. Depending on specimen requirements for a particular test, certain samples must be processed by centrifugation to maintain the integrity for testing. A centrifuge does not serve as a specimen warmer, nor does it magnify sample components (microscopes are used for magnification). Glucose measurements are obtained by analyzing the sample on a glucose meter or designated laboratory instrument, not the centrifuge.
The phlebotomist should send a specimen collected in a yellow stopper tube with SPS additive to which of the following laboratory departments?
A. microbiology
B. immunohematology
C. chemistry
D. hematology
A. microbiology
Blood cultures are collected in yellow-top tubes with SPS (sodium polyanethole sulfonate), a constituent in blood culture media used to grow bacteria from patients suspected of bacteremia, i.e. bacteria in the blood. SPS prevents the patient’s blood from killing any bacteria in the sample through the blood’s own immune response to infection, allowing the bacteria to multiply so they can be identified. Additional antimicrobial susceptibility testing can help the physician in prescribing antibiotics.
Which of the following tube tops contain silica particles to enhance clotting and a thixotropic gel to assist in the separation of serum and blood cells?
A. Marbled red and grey
B. Lavender
C. Green
D. Blue
A. Marbled red and grey
Marbled red and gray top tubes contain silica particles enhance the clot formation of whole blood. When the sample is centrifuged, the gel will form a barrier between the serum and blood cells, with the serum portion on top. Lavender, green, and blue topped tubes all have anticoagulants that inhibit the clotting process.
Which of the following Vacutainer tubes is routinely used for hematology testing?
A. Red-topped
B. Green-topped
C. Yellow-topped
D. Lavender-topped
D. Lavender-topped
Hematology is a general term or branch of medicine that studies blood, the organs that form blood, and blood disorders and diseases. The most common hematology test is a complete blood count (a.k.a. CBC- collected in a lavender topped tube), often ordered with a cell differential. The other tube options listed in this example are generally collected for chemistry testing, serology testing, and blood cultures.
Which of the following tests is required in all 50 states to screen newborns for metabolic disease?
A. HIV
B. RSV
C. PKU
D. Rh Factor
C. PKU
The government has mandated newborn screening for the purpose of early diagnosis and treatment of Phenylketonuria (PKU). It is an inherited disease that may lead to mental retardation if not detected. The specimen for the test is usually collected in the newborn nursery via heel stick between 48-72 hours of life.
Which of the following forms is the medical assistant responsible for having the patient sign when a specimen is being collected for substance abuse screening for employment?
A. advance directive
B. chain-of-custody
C. informed consent
D. release of medical Information
B. chain-of-custody
A Chain-of-custody form is used to maintain a legal record of individuals who have had physical possession of the specimen. It prevents the possiblity of tampering. An Advance Directive is a legal document that allow someone to spell out medical decisions about end-of-life care ahead of time. Informed Constent recognizes the need of a patient to know about a procedure, surgery, or treatment, before deciding whether to have it. No medical information may be released without proper authorization (Medical Release form) from the patient or legal guardian, currently dated and signed.
During processing, the centrifuge rotor lid should be kept:
A. closed to maintain an airtight seal.
B. unlocked to promote safe access to contents.
C. open to allow optimum visibility.
D. partially vented to release pressure.
A. closed to maintain an airtight seal.
To ensure safety, the lid of a centrifuge should remain closed, locked and sealed until the rotor reaches a complete stop. A centrifuge is not a pressure device, therefore venting is not appropriate. The lid should be closed, locked and sealed while in operation to contain all contents should a tube break and disperse sample and/or glass (or other parts) around the inside of the centrifuge.
Which of the following actions by the medical assistant demonstrates safe use of a centrifuge?
A. Ensure all specimen tubes are uncapped.
B. Open at timed intervals to monitor proper function.
C. Open the centrifuge during operation to ensure the separation of blood cells from serum.
D. Balance the tube load to prevent breakage.
D. Balance the tube load to prevent breakage.
It is important to properly balance a centrifuge, equally distributing the samples. An imbalance of weight could cause the centrifuge core to break while spinning, and/or cause damage to the rotors, brushes, or other components. The shaking of an imbalanced centrifuge could also lead to tube breakage. Tubes within a centrifuge should be capped at all times (to contain all samples and aerosols). It is not necessary to stop the centrifuge to make sure samples are separating or to monitor function.