interacting with patients

Question 1

active listening

Answer 1

paying close attention to a speaker without thinking of anything else

Question 2

anxiety

Answer 2

a vague, unpleasant emotion of fear or dread often accompanied by restlessness or nervousness

Question 3

body language

Answer 3

communication that is expressed through facial expressions, body position, muscle activity, and other nonverbal means

Question 4

chronic

Answer 4

existing over a long period of time

Question 5

closed question

Answer 5

questions that anticipate a yes or no or short answer

Question 6

denial

Answer 6

failure to acknowledge the reality of a situation

Question 7

ego defence mechanism

Answer 7

unconscious mental process that offers psychological protection

Question 8

empathy

Answer 8

objective awareness and sensitivity to the feelings and emotions of others

Question 9

hierarchy

Answer 9

classified according to rank or importance

Question 10

hospice

Answer 10

an organization that manages care for dying patients including comfort, pain relief and personal care

Question 11

judgemental

Answer 11

critical or negative; making judgments about what is good or bad based on personal opinion

Question 12

nonverbal

Answer 12

communication that occurs without words, such as through body posture or facial expression

Question 13

open questions

Answer 13

questions that could have a variety of answers and encourage a personal response

Question 14

oral

Answer 14

spoken; pertaining to the mouth

Question 15

paraphrasing

Answer 15

a restatement of the words of another, often to clarify meaning

Question 16

physiologic

Answer 16

pertaining to body processes

Question 17

projection

Answer 17

experiencing one’s own emotions as those of another

Question 18

reflecting

Answer 18

expressing the meaning and emotion of another’s words back to the person

Question 19

self- actualization

Answer 19

the fulfillment of each individual’s potential

Question 20

summarizing

Answer 20

expressing the most important point of a conversation or written document

Question 21

sympathy

Answer 21

feeling the same emotions as another

Question 22

terminal phase

Answer 22

the last stage of illness, usually used when death is expected to occur within 6 months

Question 23

verbal

Answer 23

using words to communicate

Question 24

webcam

Answer 24

small video camera attached to a computer that allows video to be transmitted on the internet