interacting with patients Flashcards
active listening
paying close attention to a speaker without thinking of anything else
anxiety
a vague, unpleasant emotion of fear or dread often accompanied by restlessness or nervousness
body language
communication that is expressed through facial expressions, body position, muscle activity, and other nonverbal means
chronic
existing over a long period of time
closed question
questions that anticipate a yes or no or short answer
denial
failure to acknowledge the reality of a situation
ego defence mechanism
unconscious mental process that offers psychological protection
empathy
objective awareness and sensitivity to the feelings and emotions of others
hierarchy
classified according to rank or importance
hospice
an organization that manages care for dying patients including comfort, pain relief and personal care
judgemental
critical or negative; making judgments about what is good or bad based on personal opinion
nonverbal
communication that occurs without words, such as through body posture or facial expression
open questions
questions that could have a variety of answers and encourage a personal response
oral
spoken; pertaining to the mouth
paraphrasing
a restatement of the words of another, often to clarify meaning
physiologic
pertaining to body processes
projection
experiencing one’s own emotions as those of another
reflecting
expressing the meaning and emotion of another’s words back to the person
self- actualization
the fulfillment of each individual’s potential
summarizing
expressing the most important point of a conversation or written document
sympathy
feeling the same emotions as another
terminal phase
the last stage of illness, usually used when death is expected to occur within 6 months
verbal
using words to communicate
webcam
small video camera attached to a computer that allows video to be transmitted on the internet
