Intentional Interviewing Quiz 2 Flashcards
(38 cards)
What two things is intentional interviewing designed to do?
1) facilitate the drawing out of client’s stories
2) enable clients to find new ways of thing about these stories and new ways of acting
Which leads to resolution of issues and life challenges, change, growth, creation of new meanings, ways of thinking, feeling and doing
______ is acting with a sense of capability and deciding from a range of alternative actions
Intentionality
What is intentionality?
Acting with a sense of capability and deciding from a range of alternative actions
To have more than one action, thought or behaviour to choose form in responding to life situations is to be an ____ individual.
Intentional
The client and the therapist develop what together?
mutual goals and plans
What does the effective therapist gradually develop a blend of?
their natural style and learned competencies
Ivey and Ivey’s model of helping builds on what?
Your natural style/your spontaneous way of working with others to help them achieve their goals
What traits are essential to developing competence and your natural style?
Self-understanding
Emotional intelligence
What are the aspects of emotional intelligence?
Self-awareness
Self-regulation
Motivating yourself
Using your abilities, empathy and social skills
What are the four levels of counselling mastering/competence outlined by Ivey & Ivey?
Level 1 Identification and classification of interviewing/counselling behaviour
Level 2 Basic competence in using interviewing/counselling skills in practice
Level 3 Intentional competence. Can use a skill with intended results
Level 4 Psychoeducational teaching competence. Teaching the skills to someone else leads to greater mastery
What is the difference between interviewing, counselling & psychotherapy?
Interviewing is usually short term and is the most basic process and involves basic information gathering, problem solving and psychosocial information giving. Effective interviewing can help people make important decisions that is in itself therapeutic.
Counselling is a more intensive and personal process. it is concerned with helping people cope with normal problems and opportunities.
Psychotherapy is a more intense process focussing on deep-seated personality or behavioural issues.
NOTE: both counselling and psychotherapy usually start with interviewing to gain information.
What does the microskills hierarchy refer to?
A hierarchy of core skills developed by Ivey & Ivey that assist with intentional interactions with clients.
What are the microskills hierarchy?
A pyramid for building cultural intentionality
1) Ethics, multicultural competence, and wellness form the base
2) Culturally and individually appropriate attending behaviours (3 V’s and B - VISUAL: culturally and individually appropriate eye contact; VOCAL qualities; VERBAL tracking; BE attentive and use authentic body language)
3) Skills that make up the Basic Listening Sequence
What does 3V’s and a B refer to ?
Refers to appropriate attending behaviours:
VISUAL - Culturally and individually appropriate eye contyact
VOCAL qualities
VERBAL tracking
BE attentive and use authentic body language
What skills make up the basic listening sequence?
1) Open and closed questions
2) Client observation skills
3) Encouraging, paraphrasing and summarising (*reflections of meaning)
4) Reflection of feeling
What are the 5 stages of the interview/counselling process as outlined by Ivey & Ivey?
1) Relationship
2) Story and strengths
3) Goals
4) Restory
5) Action
What are the 5 steps to attentive listening?
S-O-L-E-R Sit quarely facing the person Open body language Lean towards the person Eye contact maintained Relax while attending
What are the guidelines for giving effective feedback?
The person receiving feedback is in charge
Feedback…
- includes strengths
- is most helpful when concrete & specific
- should be relatively nonjudgemental
- should be lean and precise. Select a few things that can be changed short-term
- how was the feedback received? was it understood?
What happens at the Relationship stage of the interview/counselling process?
initiate contact, establish rapport & structuring session
What is the purpose of first contact with the client?
1) To orient yourself and the client, establish rapport and develop an understanding of the big picture of the issue
2) To understand the person in relation to their occupations, health, and social and environmental contexts and issues.
3) To facilitate the person talking about aspects of their story regarding their current participation in activities and occupations
What are the tasks of the interviewer/counsellor at first contact with the client?
1) introduce yourself, role and purpose
2) get to know the person
3) allow the person to get a sense of who you are
4) facilitate a suitable level of comfort for both yourself and the person
5) provide information
6) clarify purpose, set boundaries, rules etc, agree on goals and way forward
7) establish rapport and a mutual working relationship
What are the major functions of attending behaviours?
1) encourage the client to talk and examine issues
2) helps the client to tell their stories
3) reduces the therapist’s talking time and increases listening
What are the secondary functions of attending behaviours?
1) communicates to the client that you are interested in what they have to say
2) increases you awareness of the client’s patterns of attending
3) modifies your pattern of attending to establish contextually, culturally appropriate and personally comfortable level of rapport
4) assists your concentration and focus on the client
5) helps the client think about the meaning of their stories
We use questions to do either:
1) facilitate the client to express their views - open questions
2) think more specifically about the issues, examine the facts, speak less, change the direction of the session - closed questions
