INTE 1100 Ch02

Question 1

Which tool in Windows XP gives a technician access to initialize disks and create partitions?

Defrag;
Disk Cleanup;
Disk Management;
Format;
Scandisk

Answer 1

Disk Management

Question 2

Which Windows XP command­line utility scans the critical files of the operating system and replaces any files that have been corrupted?

Chkdsk;
Defrag;
Disk Cleanup Disk Management;
Scan System;
system File Checker

Answer 2

System File Checker

Question 3

Which two types of tools can help protect a computer from malicious attacks? (Choose two.)

Antivirus software;
 Disk Cleanup; 
Disk Management;
 Fdisk;
Scandisk;
 Spyware Remover

Answer 3

Spyware remover

Question 4

A technician wants to limit the chances of ESD affecting the workspace. Which three precautions should be taken? (Choose three.)

Store all computer components in clear plastic bags;
Ensure antistatic mats are on the workbench and floor;
Wear an antistatic wrist strap;

Ensure that all flooring is carpeted;

Keep all components in antistatic bags;
. Keep humidity in the environment very low.

Answer 4

Ensure antiseptic mats are on the workbench and floor;
Wear an anti static wrist strap;
Keep all components in anti static bags

Question 5

What are two significant sources of EMI? (Choose two)

infrared mice;
 RAM modules;
 electrical storms;
 LCD monitors;
 power lines

Answer 5

Power lines

Question 6

Which precaution should be taken when working inside computer systems?

Avoid using magnetized tools;

Leave the power cord;attached to an outlet for grounding;

Wear ESD protection to repair monitors in humid environments;

Avoid using ESD wrist straps and ESD mats simultaneously.

Answer 6

Avoid using magnetized tools

Question 7

Which cleaning solution is recommended to clean the contacts of computer components?

rubbing alcohol;

isopropyl alcohol;

glass cleaner with ammonia;

water that is mixed with a small amount of dishwashing liquid

Answer 7

Isopropyl alcohol

Question 8

Why should a pencil never be used as a tool when working inside a computer?

Pencil lead is corrosive;

Pencil lead is conductive;

Pencil can hold a static charge;

Lead in pencil can induce current

Answer 8

Pencil lead is conductive

Question 9

The performance of a computer is reduced after using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)

Fdisk;
Spyware remover;
Defrag;
Disk Cleanup;
a BIOS updater Device Manager

Answer 9

Spyware remover;

Defrag;

Disk cleanup

Question 10

Why is documentation of all services and repairs an important organizational tool for a technician?

It increases the cost of services and repairs;
It allows the public sharing of information on the Internet;
It reduces the technical skills required of new technicians;
It provides reference material for similar problems when they are encountered in the future.

Answer 10

It provides reference material for similar problems when they are encountered in the future.

Question 11

How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?

by grounding excess electrical voltage;

by using a battery to supply a constant level of voltage;

by switching from main power to a standby power source;

by stopping the flow of voltage to the computer

Answer 11

By using a battery to supply a constant level of voltage

Question 12

Which two actions pose a potential safety hazard to a technician? (Choose two.)

wearing a wrist strap while working inside a power supply;
using a magnetic screwdriver while working on a hard drive;
plugging a printer into an UPS;

standing on an antistatic mat while working on a computer;
cleaning the inside of the computer while it is turned on

Answer 12

Cleaning the inside of the computer while it is turned on

Question 13

Which circumstance increases the likelihood of ESD damage to a computer?

working in low levels of humidity;

using a magnetic screwdriver while working on a hard drive;
plugging a printer into an UPS;

self grounding against the computer case

Answer 13

Working in low levels of humidity

Question 14

Which tool is designed to loosen or tighten cross head screws?

Phillips screwdriver;
Hex driver;
Flat head screwdriver;
Tory driver

Answer 14

Phillips screwdriver

Question 15

Which tool could potentially cause data loss on hard disk or floppy drives?

a magnetic screwdriver;
compressed air;
a lead pencil;
a computer vacuum cleaner

Answer 15

A magnetic screwdriver

Question 16

Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?

brownout;
sag;
spike;
surge

Answer 16

Brownout

Question 17

A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

the material safety data sheet;
the insurance policy of the company;
the local hazardous materials team;
The regulations provided by the local occupational health and after administration

Answer 17

The material safety data sheet

Question 18

Which two devices commonly affect wireless networks? (Choose two.)

Blu­ray players;
home theaters;
cordless phones;
microwaves;
incandescent light bulbs;
external hard drives

Answer 18

Cordless phones; microwaves

Question 19

What is a proper directive for using a can of compressed air to clean a PC?

Do not use compressed air to clean a CPU fan;
Use a long, steady stream of air from the can;
Do not spray the compressed air with the can upside down;
Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely

Answer 19

Do not spray the compressed air with the can upside down

Question 20

Which type of fastener is loosened and tightened with a hex driver?

Torx bolt;
Slotted screw;
Six-sided bolt;
Cross-head screw

Answer 20

Six-sided bolt