Insurance support services Flashcards
1
Q
What are the 4 main types of support service?
A
- Helplines (or advice lines)
- Authorised repairers and suppliers
- Risk control and advice
- Uninsured loss recovery services.
2
Q
What types of insurance typically offer helplines?
A
- Motor insurance
- Household insurance
- Travel insurance
3
Q
What are authorised repairers and suppliers?
A
Contractors who offer emergency services to policyholders of insurers.
Their invoice for the work would go directly to the insurer if their is a valid claim.
4
Q
What is an uninsured loss recovery service?
A
Where a policy holder is unable to recover the cost of repair of the subject of insurance but still has the right to recover the losses from another person.
Insurers offer help to their policyholders in recovering such losses.
(Example, motorist hit by another driver)
