Initial Assessment and Communication in Gynecology Flashcards
promote patient–physician interaction and trust
interpersonal and communication skills
Variables that Influence the Status of the Patient:
Patient
• Age
• History of illness
• Attitudes and perceptions
• Sexual orientation
• Habits (e.g., use of alcohol, tobacco, and other drugs)
Variables that Influence the Status of the Patient:
Family
• Patient’s status (e.g., married, separated, living with a partner, divorced)
• Caregiving (e.g., young children, children with disabilities, aging parents)
• Siblings (e.g., number, ages, closeness of relationship)
• History (e.g., disease)
Variables that Influence the Status of the Patient:
Environment
• Social environment (e.g., community, social connectedness)
• Economic status (e.g., poverty, insuredness)
• Religion (e.g., religiosity, spirituality)
• Culture and ethnic background (e.g., first language, community)
• Career (e.g., work environment, satisfaction, responsibilities, stress)
essential to patient assessment and treatment
Good communication
The foundation of communication is based on key skills:
empathy, attentive listening, expert knowledge, and rapport
AERE
the fundamental element that encourages open communication of the patient’s feelings, concerns, and thoughts, rather than withholding information
Trust
the fundamental element that encourages open communication
Trust me
very basic element of communication
sharing a common language and culture
traditional role of the physician was
paternalistic
can influence interactions with the patient
pattern of the physician’s speech
Important Components of Communication between the Patient and Physician:
Physician Is:
The Physician Is Not:
Physician is:
GGFF
CHER
essential to the maintenance of a relationship between the patient and physician that will foster ongoing care
Good communication
Female physicians
Less talkative
Tends to listen
Less assertive
Speech is characterized by, silence, questions and proposals
L
A
T
S - SPQ
The art of communication and persuasion
Style
Following are techniques to help achieve rapport with patients:
• Use positive language (e.g., agreement, approval, and humor).
• Build a partnership (e.g., acknowledgment of understanding, asking for opinions, paraphrasing, and interpreting the patient’s words).
• Ask rephrased questions.
• Give complete responses to the patient’s questions
suggests that the patient will follow the physician’s recommendations or
“orders.”
Compliance