infs final Flashcards
order of it
- people
- info
- info tech
hardware/
software resources/
networks
physical devices
enables proper functioning of hardware
wired/wireless
role of info systems
data info storage, facilitating business processes, data info analysis and decision support
competitive advantage
advantage that a company has over its competitors
first mover advantage
takes place when a company gains a competitive advantage by being the initial mover w/ a certain feature, product, or service
competitive intelligence
collection and analysis of info to monitor and anticipate activity of competitors, used in decision making
swot analysis
a method for analyzing the gathered info
(strengths, weaknesses, opportunities, threats)
porter’s five forces
framework for analyzing the level of competition w/in an industry
switching cost
cost to customers of switching to a diff product/service
porter’s 5 forces (list)
- power of buyers
- power of suppliers
- threat of new entrants
- threat of substitutes
- existing industry rivalry
KPIs
key performance indicators; assess the success of departments, projects, initiatives
measure v metrics
the size, amount, or degree of something using standard units v calc and comparison of 2+ measures
kpis should be
aligned
attainable
accurate
actionable
benchmarking
a value representing the point of reference for evaluating performance or level of quality
efficiency v effectiveness
performance in the best manner w/ least waste if time v successful production of a desired or intended result
