Infrastructure Flashcards

1
Q

Which area of a centrally managed IS structure deals with the design, development and production of applications?

A

Applications & System Development

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2
Q

The ……………….. forms the main link between the IS function and the board.

A

Chief Information Officer (CIO)

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3
Q

It is useful for I.S. to report to executive management because…?

A

…it aligns the I.S. function with organisational needs.

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4
Q

What are the five major areas of a centrally managed I.S. function?

A
  1. Applications/systems development
  2. Operations
  3. Technical Support
  4. Database Management
  5. Network and Systems Management
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5
Q

… is composed largely of specialists in systems development and analysis.

A

Application/systems development

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6
Q

Development and production environments should be … separated

A

Logically

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7
Q

Separation of production and development environments ensures s… and functionality.

A

Scalability

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8
Q

Separation of development and production ensures scalability and f…

A

Functionality

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9
Q

Before moving from development to production, t… should be required.

A

Testing

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10
Q

U.A.T. stands for…?

A

User Acceptance Testing

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11
Q

Migration of software and upgrades should be managed by a formal…

A

Change management process

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12
Q

Developers should not normally be allowed to work on…

A

Production programs

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13
Q

When a single individual performs work in both development and production, he should have separate…

A

Sign-ons

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14
Q

In a centrally managed system, the operations department o… and m… computer equipment and services…

A

Operate and maintain

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15
Q

In a centrally managed I.S. function, the operations department run the entire p… cycle.

A

Production

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16
Q

In a centrally managed I.S. function, operations plan and perform d… c… u…

A

Data centre upgrades

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17
Q

What are the main responsibilities of the operations department in a centrally managed system?

A
  1. Operating and maintaining computer equipment/services
  2. Running entire production cycle
  3. Plan and perform data centre upgrades
  4. Manage resources for business production workloads
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18
Q

In a centrally managed I.S. system, operations manage r… needed for business production workloads

A

Resources

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19
Q

In a centrally managed I.S. function, m… l… c… control and maintain storage and movement of removable media.

A

Media library controls

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20
Q

A main risk for media library controls is that information is not … … and cannot be found.

A

Stored appropriately

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21
Q

A main risk for media library controls is that information is not stored to r… r…

A

Regulatory requirements

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22
Q

A main risk for media library controls is that media is u… due to poor management

A

Unusable

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23
Q

A main risk for media library controls is that there is inadequate b… or c… planning

A

Backup or contingency

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24
Q

What are the main risks facing media library controls?

A
  1. Information not stored properly and cannot be found
  2. Information not stored to regulatory requirements
  3. Media unusable due to poor management
  4. Inadequate backup or contingency planning
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25
What are the six main components of the I.S. operations area?
1. Operations proper 2. Media library controls 3. Production control 4. Input/output control 5. Workstation/LAN admin 6. Helpdesk
26
In a centrally managed I.S. function, operations manage resources required for b... p... w...
Business production workloads
27
In a centrally managed system, Production Control s... jobs and I.S. resources
Schedules
28
In a centrally managed I.S. system, Production Control schedules j... and I.S. resources.
Jobs
29
In a centrally managed I.S. system, Production control maintains d...
Documentation
30
In a centrally managed I.S. system, Production Control controls movement of apps from t... to p... l...
Test to production libraries
31
What are the main responsibilities of Production Control?
1. Controlling movement of apps from test to production libraries 2. Maintaining documentation 3. Scheduling jobs and I.S. resources
32
A main risk to Production Control is that new equipment or software is not correctly d...
Deployed
33
A main risk to Production Control is that c... r... are not used effectively
Computing Resources
34
A main risk to Production Control is that lack of a... leads to operator error
Automation
35
Failing to b... for upgrades is a main risk of Production Control
Budget
36
What are the main risks to Production Control?
1. New equipment/software not correctly deployed 2. Failure to budget for upgrades 3. Ineffective use of computing resources 4. Lack of automation leading to computer errors
37
Input/output control is a part of the o... component of a centrally managed I.S. function
Operations
38
Input/output control is responsible for managing links between the ... and the ...
End user and back-end data
39
Input/output control is responsible for ensuring a... and c... of data during movement
Accuracy and completeness
40
Input/output control is responsible for managing schedules where b... p... is used
Batch processing
41
A main risk to input/output control is that r... are delivered in an untimely manner
Reports
42
What are the main responsibilities of input/output control?
1. Managing links between the end-user and back-end data 2. Ensuring accuracy and completeness of data during movements 3. Managing schedules where batch processing is used
43
A main risk for input/output control is that reports are received by ... ...
Unauthorised recipients
44
A main risk for input/output control is that a... and c... of data is not maintained
Accuracy and completeness
45
A main risk for input/output control is that data for b... s... is not received in time
Batch systems
46
What are the main risks for input/output control?
1. Reports are delivered in an untimely manner 2. Reports are received by unauthorised recipients 3. Accuracy and completeness of data is not maintained 4. Data for batch systems is not received in time
47
LAN stands for...?
Local Area Network
48
Workstation/LAN admin is part of the o... component of a centrally managed I.S. function.
Operations
49
Workstation/LAN admin is responsible for ensuring users have ... (4)
Access to the system
50
Workstation/LAN admin is responsible for controlling b... and r... processes
Backup and recovery processes
51
Workstation/LAN admin is responsible for establishing appropriate p... m...
Password management
52
Workstation/LAN admin is responsible for assisting in the a... and d... of hardware and software
Acquisition and deployment
53
What are the main responsibilities of Workstation/LAN admin?
1. Ensuring access 2. Controlling backup and recovery processes 3. Assisting in acquisition and deployment of hardware and software 4. Establishing appropriate password management
54
A main risk to Workstation/LAN admin is that n... are poorly set up
Networks
55
A main risk to Workstation/LAN admin is that p... m... is poor
Password management
56
A main risk to Workstation/LAN admin is that there are configuration issues where workstations and LANs fail to
Interoperate
57
In a centrally managed I.S. function, what are the main risks to Workstation/LAN admin?
1. Networks set up poorly 2. Poor password management 3. Configuration issues where workstations and LANs fail to interoperate
58
In a centrally managed I.S. function, what is the main responsibility of the help desk?
To assist users with problems
59
Of how many layers is a typical help desk function constructed?
Three
60
In a typical help desk function, the second layer usually consists of more t... q... staff
Technically qualified
61
In a typical help desk system, the third layer is usually staffed by s... e...
System experts
62
In a typical help desk system, the third line of defense may be provided by the v...
Vendor
63
A main risk to the help desk is that the staff are completely .......
Unable to solve the problem
64
A main risk to the help desk is that staff are unable to correct the problem properly and.....
The error recurs
65
What are the main risks to the help desk function?
1. Staff are completely unable to solve the problem | 2. Staff do not properly fix problem and it recurs
66
What does WAN stand for?
Wide Area Network
67
How may a LAN be connected?
Cable, infrared or wireless