Information Systems in Organizations Flashcards
What is competitive advantage
The ability of a firm to outperform its industry (earn a higher rate than the industry norm).
How are organizations using information systems to achieve competitive advantage?
By reducing the cost of processing, transmitting, and obtaining information allows companies new ways to outperform their rivals.
Why do organizations need information systems
To boost productivity, achieve a competitive advantage, increase profit, customer awareness, and satisfaction
Define the type of roles in information systems
Information storage and analysis
Assist with making decisions
Define the type of careers in information systems
System developers, CIO (chief information officer), user training, and system development
Define the type of functions in information systems
Input, processing, output, storage and feedback
Identify the value-adding processes in the supply chain?
?
Describe the role of information systems in supply chains?
IS help the company manage all aspects of customer encounters which can develop new products + services for the customer, this creating new company processes
Define organizational structures?
Organizational subunits and the way they relate to each other
Define organizational change?
The ability for organizations to plan for performance and change
How do organizational structures and organizational change affect the performance of information systems?
Organizational structure helps the information systems operate properly as others structure but organizational change can lead to poor performance for IS as employees do not know how to use this new IS. Can be avoided by preparation.
Identify some strategies used to lower costs or improve service?
Outsourcing-using other companies services e.g. job hiring
On-demand computing-pay for computer resources e.g. Hardware, software, databases
Downsizing- reducing amount of employees
Organizational learning- adapting to new conditions
What is the value chain?
A series of activities
