Information systems Flashcards

1
Q

5 benefits of information systems

A

information is a key tool in having a competitive advantage

you have easy access to quality information and you can react quickly to this, ie how well a new product is being recieved

information systems allow you to be best placed in increasingly competitive markets

ability to share information

avoidance of duplication

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2
Q

3 costs associated with information systems

A

hardware and software costs
implementation costs
day to day costs

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3
Q

3 types of information costs

A

direct data capture costs

process costs

indirect costs of internal information

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4
Q

example of direct data capture

A

use of bar code scanners

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5
Q

example of process costs

A

payroll time spent analysing personell costs

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6
Q

example of indirect costs

A

information collected thats not needed

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7
Q

3 benefits of a network

A

resource sharing

storage requirement reduction

software cost reduction

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8
Q

benefits of cloud computing

A

reduced IT costs

safe storage

improved access

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9
Q

why do you need a prototype of a report before running it

A

to see if users requirements are met

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10
Q

how can the cost of running a report be reduced

A

if a more junior member of staff can run it

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11
Q

if there are questions on the report who do the questions need to be directed to

A

the originator of the report

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12
Q

what internal security can managers implement

A

regulate which staff members have access to certain files

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13
Q

what is a type of external security system

A

firewall

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14
Q

what are the 3 levels in anthonys hierarchy

A

strategic
tactical
operational

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15
Q

top level of anthonys hierarchy

A

strategic

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16
Q

middle level of anthonys hierarchy

A

tactical

17
Q

bottom level of anthonys hierarchy

A

operational

18
Q

what is strategic management accounting

A

when emphasis is placed on information about factors which are external to the organisation, as well as non financial and internally generated info.

19
Q

what type of control is management control in anthonys hierarchy

A

middle - tactical

20
Q

is a transaction processing system short term or long term

A

short

21
Q

who uses a TPS

A

operational staff

22
Q

what is a management information system

A

monitors performance and maintains co ordination

23
Q

what is an executive information system

A

provides a generalised computing and communication environment for senior managers to support strategic decisions

24
Q

what is an enterprise resource planning system

A

modular software packages to integrate key processes in an organisation

25
Q

what is a customer relationship management system

A

software apps that specialise in providing information concerning an organisations products, services and customers

26
Q

3 v’s of big data

A

volume
velocity
variety

27
Q

definition of volume for big data

A

quantity of data is driven by social media and things like customer loyalty cards

28
Q

definition of variety for big data

A

many different forms of data such as images, location data, call centre recordings, etc

29
Q

definition of velocity for big data

A

speed of data makes it real time data

30
Q

6 benefits of big data

A

better understanding of customer behaviour - feedback on the organisation through social media

targeted marketing messages - tailored recommendations of products

decision making - trends identified can help with inventory decisions

new products and services - amazon recommends new products and services based on what youve bought

performance measurement - real time reports so mngment can react quickly to variances

costing - can be used to forecast events or conditions

31
Q

5 disadvantages to big data

A

quality of data - data has got to be relevant and reliable

veracity - there has to be cleansing procedures to remove incomplete, obsolete, or duplicated info

cost - expensive and costs can increase

skills - do the organisation have the skill set to analyse the data

loss and theft of data - companies can face legal action if data is stolen