Induction Day 1

Question 0

Selling skills

Answer 0

Preparing to sell
Welcoming and opening the sale
Ask questions to understand
Wow
Sell the solutions
Appreciation

Question 1

Customer promise

Answer 1

The latest devices and services all in one place
Knowledgable and impartial advice
Competitive prices
The ability to shop when and where you want
To support you for the life of your products

Question 2

Value propositions should accomplish…

Answer 2

Create a differentiated customer experience
Set the company apart form the competition
Solve a customer need

Question 3

What are best buy value propositions

Answer 3

Return exchange promise
In store pickup
Price match
My bby
Geek squad
Trade in

Question 4

Preparing to sell

Answer 4

Focus on how we look
Develop knowledge of competition
Gain product knowledge
Understand customers
Follow store policies and processes

Question 5

Opening the sale

Answer 5

Creating a welcoming environment
Welcome greetings
Customer resistance
Words music dance
Working with multiple customers
Match pace lead
Permission question

Question 6

Opening the sale expectations

Must do behaviors and must ask question

Answer 6

Welcome the customer in a timely manner
Building rapport with the customer

Permission question

Question 7

Controlling sale

Answer 7

Match: the customers words music and dance to make them feel comfortable with you
Pace:ask the customer easy questions in order to gain their trust
Lead: ask the permission question and gain the ability to ask the customer the questions you will ask during the understand step

Question 8

The permission question purpose

Answer 8

Creates trust builds the relationship
Creates an invitation for our customers to shop with us in low pressure high reward environment
Tells cust what is going to happen during the sale as well as benefit
Tells us if the customer is interested in buying tosay or true ly just looking

Question 9

FORM

Answer 9

Family occupation recreation motivation

Question 10

The complete solution

Answer 10

Hardware
Accessories
Connections
Content
Services

Question 11

Question answer support

Answer 11

What have you seen so far you liked plant the seed

Question 12

Perfect solution question

Answer 12

What would the perfect —–do

Question 13

Linked statement

Answer 13

Statement tied into question

Question 14

Implication

Answer 14

How Would you deep if you could get money back on old product

Question 15

TNT

Answer 15

Then now tomorrow

Question 16

Confirming

Answer 16

This is cool right?

Question 17

Customer recommendation worksheet

Answer 17

Used and written for customer
Conerstone
Non negotiable
Needs to tell story

Question 18

Summarizing the customers needs

Answer 18

Shows you listened
Trust
Allows customer to see you are tailoring to them

Question 19

2 main factors for buying

Answer 19

Trust and value

Question 20

Demo why

Answer 20

Showa customer possibilities
Allows customer to feel attachment to it
Helps close the sale
Reduce r&e
Establishes value

Question 21

Price vs value

Answer 21

Price is what it costs

Value is established by matching product benefits to the customers needs wants and desires

Question 22

Fab

Answer 22

Features
Actions what it does
Benefits tailored to customer

Question 23

Creating desire

Answer 23

Discovering needs wants desires and establishing value by matching them makes a desire to own

Question 24

Wow

Behavior (no q)

Answer 24

Demo

Question 25

Sell solutions
Behavior
Must ask

Answer 25

Offer full solution as one pkg
Close every sale every time

?
Have you heard of gs
Ask for sale

Question 26

Branded payments

Answer 26

Ask early

As competitive differentiator

Question 27

Appreciation must ask and do

Answer 27

Thanks and congratulate
Reinforce customer promise

?will you help us improve service

Question 28

Handling concerns

Answer 28

Feel felt found
I
Understand how you feel
Some of my other have felt
What they have found is

Question 29

what is the importance of contacting a customer within 2 minutes of entering store

Answer 29

90 percent more likely to buy

Question 30

what are the percentages of words music dance

Answer 30

7% 35% 58%

Question 31

what are 3 things you should do when engage a customer

Answer 31

person to person conversation, genuine and sincere and questions to encourage conversations

Question 32

Controlling the sale

Answer 32

match the customers words music dance to make them feel comfortable
pace ask the customer easy questions in order to gain their trust
lead ask the permssion question and gain the ability to ask the cusomer the questions you will ask during the understand step